Greyhound is pretty much the cheapest way to get from Point A to Point B. Dirt cheap. I'd buy online to get the best deals, by the way. The review isn't about Greyhound itself, but the location. Went here because Sacramento didn't have any tickets. The Stockton branch is alright. The building itself is kind of run down, and the parking lot is an awkward circle you just kind of guess at. There's not actually a lot of seating, at least as not as much as I thought there would be. Also, it's Stockton. So you can expect to find questionable people here from time to time. Witnessed a bum buy some paraphernalia outside the building and walk into a busy intersection within 30 seconds. So there's that. read more

This station is pretty dark and abandoned at night. I typically take the 11:25pm bus out and it's a bit scary to sit in a dark parking lot with homeless people milling about. There always seems to be at least a few other people waiting so you won't be all alone. No restroom while you wait. You could walk 2 blocks to the gas station/McDonalds where the homeless congregate but be prepared for the panhandling. Stockton seems like it was once a beautiful city. I hope it emerges from its bankruptcy and gets better. read more

In an emergency situation, being pregnant and having no extra time I had to park very briefly in the rtd area. I was told politely by a female employee I couldn't park there and immediately entered my vechicle as quickly as possible to exit. As I am leaving a Male employee stops me unnecessarily to speak to me in an incredibly condescending malicious manner even after I tell him I am clearly exiting. My pregnancy is high risk and I did not appreciate being treated that way, no one should be treated that way. read more

What a sad station. I understand that the city is currently broke and going through a Chapter 9 Bankrupt process, but this station is just not a welcoming site to visitors. I am a former resident of Stockton and as far as I can remember the front of the building has been closed and rerouted for rear access only. It's quite odd that the opportunity to create a more transparent and efficient building were tossed in the trash when the knuckle-heads made the decision to close the front area. As someone here commented, the seating is limited but I've never really seen it packed to where one couldn't find a seat with empty chairs to comfortably space yourself from others. There are almost never lines to the front desk/cashier. There are no auto-mated ticket kiosks (yet) but I'm guessing since a major station like Los Angeles has barely added their own electronic kiosks that things at Greyhound happen slower than an aging slug. Sadly, the Stockton terminal (one of the major transfer/stop terminals and also one of the larger stations in California) is actually quite stunning from an architectural standpoint minus the clumsy design details added on later. The use of space inside is not efficient at all and though their is not a restaurant inside there certainly is enough space for a small Subway or other deli shop indoors. So much unused space. Then we have in my opinion, the biggest disservice from the company who has operated at this location for many years: the mound of forgotten and unsightly green-less patch of land that fronts the busy main street of the station and is the last sight many see before leaving the city. HELLO Greyhound...HELLO City of Stockton! What do both of you stand for? Trashy? Dilapidated? Don't ask why people continue to have a bad aftertaste when leaving Greyhound Stockton if you can't even plant a damn tree in the damn dirt on the damn corner of the damn busy intersection! Pheeeww! Sorry, this has bothered me for a long time. I still have love for my old hometown and still ride the very affordable and pleasant buses that Greyhound now operate, but these concerns need to be dealt with pronto or you might end up like Amtrak. P.S. I am still confused why this large station cannot stay open in the winter time when it often get's down to freezing temps in this city. I've sat shivering outside with others waiting for our rides, so I know first hand. Get it together both of ya'. read more

Horrible experience, website has photo of old station with different address, no sign stating they moved to another location. The new station is the RTD station has a tiny 8x8 sign with Grayhound on it, if you check RTDs website they have no information regarding Grayhound. Never msde it to Santa Anna and we have roundtrip tickets, out monies for bus fare and lost money on event we akreafy oaid for. Grayhound refuses to refund our tickets, one of the worst businesses, they get a Zero review!! If not for the homeless man that asked us what we were doing there we would still be wsinting on that bus. We arrived at the station at 3:50 am and waited until 6:30 am unfortunately we were at the wrong station. Grayhounds solution was pay then an extra $20.00 per ticket a total of $80.00 to make it to our destination. read more

Today, 3/29/18, the Greyhound Bus Station transitioned from the old site on center street to a loading area on California Street across the street from the Stockton Transit Center. Unfortunately, the transition seemed to be pretty unorganized. Most people who had bought tickets prior to the transition were never informed of the change in location (hey, Greyhound you have our emails and cell #s remember). So they showed up at the wrong place and had to find transportation to the new spot. The new spot has no benches or sun/rain protection. You are literally just standing out on the street. The bus to Sacramento was two hours late. But no one from Greyhound came out to inform our little crews of riders (12 people or so) of this fact. Finally, one of the "I wonder where my bus is" riders went into the transit center and got this information. We all reconvened at the stated two hours later time and the bus still didn't show up. It turned out that the Greyhound bus driver went to the old station, dropped people off, and just kept driving on to Sacramento ---leaving us stranded there (even after the onsite person from Greyhound had contacted Greyhound to tell them we were all waiting there) Eventually, Greyhound had to send another Bus from Sacramento to Stockton to come pick us up and take us to Sacramento. Scheduled pickup time 10:45 AM.....real pickup time 3:05 PM. Our new bus driver (who had to drive from Sacto to Stockton to come get us--not the original one who stranded us)-- said he was driving home when they called him back. Look I understand that a transition has flaws.....but this one pretty much showed a complete and close to total lack of organization. Very sad. read more

I am EXTREMELY disappointed and disgusted by Greyhound. I bought a ticket from Stockton to Anaheim (departs at 12:05AM, I REPEAT 12:05 A. M.) and had it for will-call, but what they didn't tell me in the confirmation email was that this Greyhound SPECIFICALLY in STOCKTON, CA has NO self-service kiosk whatsoever, so as a result I went to the station not being able to pick up my ticket because the station was closed and there was no one working to help me get my physical copy of the ticket. Me and two other customers were all in the same boat where we did not have the hard physical ticket, but we do have the confirmation email and ETicket, but the bus driver STILL WOULD NOT let us in the bus. And this isn't even the worse part. He REFUSED to look at our confirmation emails and ETickets. He was in a rush to get rid of us. I asked him why he couldn't take our ETicket and Confirmation code, but to my disappointment he could not explain to me and the two as to why we were not being let into a bus that we purchased a ticket for. I asked him what could I do? What was I supposed to do in this situation? And he started to explain that I could go to the ticket booth when the station opens in the morning and. Are you wondering why I didn't finish the sentence? THAT'S BECAUSE THAT IS ALL HE TOLD ME. He was in such a hurry to get everyone who had a physical copy of the ticket that after he was done boarding them he stopped in the middle of his sentence to board the bus and leave. I understand that he is doing his job and making sure everyone gets onto the bus and that they are on schedule, but he was treating us like we were harassing him when we were just trying to understand why he wouldn't let us on the bus. He treated us like we were going to fight him and sneak onto the bus, but NO ACTIONS WHATSOEVER did me or the other two customers take to make it appropriate for him to treat us in such a way. I am extremely offended. I am stranded at this bus station and he couldn't even tell me what I could do in this situation all because he was afraid. But again, no one was being aggressive or was physically threatening. When you are serving customers you're not supposed to be afraid of them and wish to get rid of them you are supposed to want to help and provide the best service for your customers as much as possible, but not with this company evidently. I bought a ticket for this bus and have the confirmation email and ETicket and EVERYTHING EXCEPT my physical hard copy of the ticket BECAUSE STOCKTON DOES NOT HAVE SELF-SERVICE KIOSKS for me to print out my ticket since the station is closed AND I WAS REJECTED FROM ENTERING THE BUS WITH MY VALIDATION EMAIL OF MY PURCHASE OF THE TICKET. The fact that the bus driver did not care to explain to me about what I could do in this situation is appalling. This was my first time riding the Greyhound with Stockton and to be overlooked and treated in such a way, especially when it is 12:05AM on a Sunday, specifically April 2, 2017 at 12:05AM, I don't know what could've happened to me if my sister did not stay with me at the station in case I wasn't allowed on the bus without a physical hard copy (which was exactly what happened). My phone was at 3% and I was hoping to charge it once I got in the bus, but that wasn't an option anymore. The service I received disgusts me. I really wanted to give Greyhound a shot, but considering the type of treatment I received and witnessed, I am better off paying more for a flight ticket than suffering this kind of torture of a treatment and service for 8+ hours. Here are some feedback I would like for Greyhound to implement because I don't want other customers to have to go through what I've been through although I'm pretty sure I'm not the first and I won't be the last (I have little hope for Greyhound, but practice makes perfect, so I will voice my suggestions for hopefully a better experience for both parties). 1) Please inform your customer if the station they are departing from does not have Self-Service Kiosks in the confirmation email. In doing so, the customer(s) will know in advance if they want to pick up during hours or self-print. I was not informed of Stockton's absence of self-service kiosks and so I went to the station not being able to obtain my physical hard copy because the station was already closed. I'm sure I am not the only one who has had this happen to them before, so PLEASE make the experience for all parties better by YOU as a company KNOWING which of your stations have and do not have kiosks. 2)PLEASE get self-service kiosks to ALL of your Greyhound stations because if you are going to provide rides at a time where no one is working a self-service kiosk should be available for your customers. In doing so you will prevent unfortunate situations like these, thus resulting in both parties receiving the service they want, which means less complaints and more happy customers. And isn't that what all you big companies want?(: read more

Greyhound Bus Lines - The name of the bus driver in his own handwriting, b/ probably false information bc he verbally told us his name is Charles when we asked. - Bus Stations Near Me - Stockton, California

I was going to take grayhound from Turlock,.ca to Sacramento, .ca to save my wife the hassle of driving me to the Sacramento Airport after working all day...PROBLEM: grayhound decided to just skip Turlock period!!!! NEVER NEVER EVER AGAIN !!!!!!!!!! read more

Nothing much to say but it was a quiet greyhound station and small I might add. The staff looked like they didn't enjoy their job.

STAY AWAY! I REPEAT STAY AWAY FROM ANY GREYHOUND! Expect to be get delays between 4-8 hours! Always short on staff so you end up riding to someone else's route! And they leave you too! So unprofessional, I had to miss work because it took me 3 delays during my trip and it took me almost the whole day. What a waste of time waiting esp in a shitty environment. Take Amtrak or plane, it'll be worth it read more

STAY AWAY! If I can give this bus service no starts I will. I came to drop off friends that came up from LA and it's completely unsafe. The bus was supposed to be here at 12:00am and we waited a whole our outside in a poorly lit parking lot. No security! No one inside building. Many homeless people walking in and out of parking lot . There were teens in parking lot fighting. This is a sorry excuse of a bus station. At this rate I was better off driving up to Sacramento airport. I have travelled through different states using greyhound and have never experienced this horrible customer service and lack of security. I will file official complaint with greyhound. read more

I would give 0 stars if possible. I would never recommend to take the greyhound especially from this station. Last night, thanksgiving eve, my boyfriend and I were left stranded for 2 hours. Our bus was scheduled to depart at 12:05am to Los Angeles, we arrived at 11pm to a closed station and people just waiting in their cars. A few buses arrived between 11-12 however we were told by one of the bus drivers that came and headed in a different direction, that our bus would be arriving late. It came at 12:20am but of course, by the time we were about to board the bus, the bus driver told us there were no more seats. What. The. F!!!!! He also told us there was another bus that was on time which had more seats because apparently there were two buses for this schedule. At no time were we ever told that there were two buses and the entire time we were waiting outside and no bus drivers said they were our schedule # with destination going to la so how could we miss the first bus?! And how were there no seats left!! The bus driver then gave us a number to call which he instructed us to call and ask where the second bus was because he had no idea. The number was for the direct contact to customer service in Sacramento for greyhound and the only customer service available apparently. The person on the other line was named Mike, the most useless customer service operator ever. He didn't know where the bus was, he kept telling us "it should be coming." He told us that we did not miss the second bus. My boyfriend and I called him multiple times between 12-2am to ask if he was absolutely sure we did not miss the other bus. Mike starts yelling at us over the phone every time we try to make sure we did not miss the bus or the bus is still coming. And let me remind you we were waiting in the cold, 30 degree weather, downtown Stockton, outside of the station, on thanksgiving eve. There were homeless people coming up to us and asking for money or food & eventually left us alone because we gave away all the snacks and spare change we had. By 2:30am, I've lost my patience. My hands and knees were shaking, I couldn't even hold my phone because I was literally shaking from the cold. The greyhound bus tracker online didn't say there were any buses coming and it looked like any buses that were on the map were well past Stockton. Mike again as useless as the last time we called him he said "I have no idea where the buses are." I asked him if there were any trackers on the bus and he said no. What the f!!&@:38$:!!! By this time (2:30am) we finally made our conclusion that no buses were coming for us, there were no ubers or lyfts available & waiting for the next bus to la was absolutely not worth it given the lack of customer service. Luckily, one of my friends was out at Denny's in Stockton and offered to pick us up. We ended up booking a flight from Sacramento to Los Angeles on thanksgiving morning instead. Greyhound, you are a complete waste of time and your employees drown your reputation deeper into the gutters. Thanks for nothing. I will be filing an official complaint. Bottom line of this story, DON'T EVER TAKE THIS GREYHOUND LINE IF YOU DON'T WANT TO BE STRANDED IN THE COLD FOR HOURS WITH ONLY THE HOMELESS AROUND AND STUPID CUSTOMER SERVICE OPERATORS ON THE OTHER SIDE OF THE LINE WHO ARE ABSOLUTE GARBAGE. On a side note, going through this awful experience humbled me as I caught a glimpse of how homeless people freeze their butts off on the streets with little or nothing to eat and nowhere to go. What's sad is that even they had more manners than MIKE and they had a better idea of when the buses were coming since all they can do is watch people come and go. Might as well hire them! read more

If there was a 0 star review I would give it to them. The bus skipped the stop in Stockton Ca altogether. $80 ticket to Riverside not $20 to LA. I don't know where that other reviewer gets his tickets. None of the other drivers helped find out what was happening and were rude. It took until 3 AM to get info for a 12 AM bus. Had to wait for the next bus at 430 AM and arrive 9 hours late. Really! No refund and no discount. No wonder they have a 1 star rating with the Better Business Bureau. No more Greyhound for us! read more

Dark outside, no parking lot lights. Deserted station which is Hugh. Two vending machines and hard to determine when busses are leaving it departing as there is no kiosks and their website tracker does not work. read more

Why are your phone lines busy, I rather be on hold for 20 minutes then repeatedly calling, hoping to get through. (On the bright side, prices are cheap) read more

Santa Cruz to San Francisco. 6/13/18. 2:50pm boarding. Well I arrived. There was a window in the transit center for Greyhound. It was marked closed , but I found a man to ask. He checked and said bus would be 3 hours late. I said ok I will come back. He said no; I must stay and stand or find a bench outside by the stop because the bus could come anytime. I saw the metro bus to San Jose about to leave. I got on to go to the San jOse train station and take Caltrain to SF. I called Greyhound from the bus. Yes bus is late maybe 2.5 hours. My ticket is on refundable. She can not help but she would transfer me. Have a nice day. The transfer never happened. I called Greyhound from home the next day. One person could not help. Hang up and call again and have a nice day. The second person could not help but would transfer me and have a nice day. 12 minutes waiting on line. I hung up. I tried chat. Sorry they can not help but have a nice day. If you plan to travel this route, do not buy a ticket in advance. read more

I came into this place because I was stranded and needed a lift! The building is old and the AC wasn't working during dead summer :( BUT there was a young gentleman working there (don't remember his name) who said he was from Richmond Virginia. This guy was sooooo kind and accommodating during my frantic state and really put me at ease. Whoever you are, thank you!!! You made my stressful time way better and I'm thankful. read more

Be very careful when booking on their website. My company is stuck with a $232 charge because the "Origin" location defaults to your actual location, similar to Uber. If you don't change the origin manually you could be paying for a ticket from a totally different origin than expected, as we did. And, of course, the ticket will turn out to be non-refundable (and the off-shore customer service rep was more than happy to tell me this). Review your ticket very, very closely before buying and do NOT mindlessly check the box indicating you have read the Terms and Conditions until you actually have. If you make a mistake they will NOT fix a simple error and they will NOT refund your money. They just don't care. read more

This place is old and had only one person working the counter. Not a safe place to come to regardless if the police station is across the street. The restrooms make you feel as if your in prison. No mirrors or soap and cheap sand paper for toilet paper. read more

This bus line needs to be overhauled. The bus from Sacramento to Los Angeles is NEVER on time! The tracking app is useless. I arrive 30 mins prior to my departure time only to have a 2 hour wait. The employees are either inexperienced or too lazy to offer any useful assistance. Smh..... Horrible, horrible service. read more

Update on this... I called and wrote corporate, nobody ever called back, they didn't care. That is really sad.

Greyhound cares little about your safety. They drop you off in the middle of no where. When I went to Palm Springs, they left us in the middle of the desert with no station (no food and water). It could have been dangerous. Do not trust this company when it comes to your safety. read more

Very quick line. Buying your ticket is very simple. Prices are reasonable. No ac at the terminal is an inconvenience but manageable. Place is also a bit dirty and womens bathroom was closed off. read more

So disgusted with Greyhound in general. It has been over a month since they lost my sons bag during his eight hour bus trip. This occurred when the driver made him go inside to reprint his ticket and then took off without him in less than five minutes. I have called them and been redirected then disconnected several times. My husband has called numerous times. We have filled out the proper paperwork for lost luggage. I have emailed a customer service representative. No one has helped us!! I will never use them again! read more

Everyone be ware of Greyhound Bus Lines for your elderly family. Uncle bought a round trip ticket and he had fallen somewhere between L.A. and Stockton. I did not feel good about him going back home on bus so I am driving him home. Called Greyhound to get refund for him from Stockton to L.A. Greyhound Bus Lines said there is nothing they can do for him. My Uncle is 86 years old. Now that is really taken advantage of the elderly. read more

My sister bought a online not knowing the station closed after 12:30 am. We came to the bus station and there were tremendous commotion outside where it's not safe to stay by the door. Observering Thad the station is closed we stayed by the police station across the street waiting for the bus. We came back a couple of time and the station still have no sign of open or any bus coming. When we notice the bus arrived, they just did an quick pick up and leave. Did not give us enough time to board and took off. The bus left 10 minutes prior to take off schedule. We contacted the customer service and was told to call back at 5:00am and nothing can be done at the moment. The next bus schedule for pick up is at 6:30 so we had to pay for another tickets go reserved a seating. Comes 5:00 o'clock, we contact customer service again, and was told they can't help us and the only option is to be pay additional for another tickets for future date. I asked for a refund because I already bought the tickets and will not need to pay additional for another tickets for future date as I do not need a tickets at the moment. I was told, I can't get my money back and that was end of story, they can't do anything else. No canceling of the tickets I just bought and reschedule for the next route out. This is the worst service I have ever get from greyhound. I used them for a lot of traveling, but I'm having second thought of another transportation services in the future. If anyone wants to traveling out of Stockton ca, do not use this station or better yet, do not trust greyhound as your transportation service. You will not be consider a value customer and will be treated like garbage. Many family and friends will be notify and will be ask to no longer use greyhound. read more

Be careful of the misleading prices. Went to buy my son a ticket to get from Sacramento to Stockton. Online said $14 only 55 minutes. But once you go to pay suddenly it's $36 dollars more than it advertised due to admin fees. I thought I would be saving money it was less then gas in my tank, but after admin fees no thanks cheaper to drive. read more

Beware. The bus drivers will refuse to allow you to ride the bus- even if you have a confirmation number. They left my disabled friend there in freezing february weather at almost 11:30 p.m. and told her she had to wait until the station opened in the morning, despite her having a confirmation number for the bus ride. They told her she will have to pay another fee to change the ticket because they refused to let her ride the bus she had paid for!!!!!! Greyhound at it's finest! read more

We had a departure time of 5:35 am. Arrived at 5:22am just as two busses were leaving. Waited until 6:26am and decided to drive to Sacramento in hopes of catching our bus there. Luckily we arrived with just 5 minutes to spare. While we were waiting in Stockton we tried to call the station in Stockton as the doors were not open... no answer. We tried to call the station in Sac.... no answer and no help whatsoever on 800 number. It never occurred to me that the busses would leave a stop early. Even our city lines don't do that! Have to wait to see if i get a refund for that portion of the trip, but it doesn't sound promising. Local office said their records show that the busses left on "schedule". Attendant in Sac said they have gps on bus and that they are not supposed to leave early. Sounds to me like i will have to get them to check the gps, then, if i can get refund at all I will be waiting 4 to 6 weeks! read more