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San Francisco, CA

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Greyhound Bus Lines

1.9 (214 reviews)
Closed • 6:00 am - 11:00 pm

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trash from early trip I guess was on the bus already in my section
Latanya W.

going was great but the ride back was terrible and so unprofessional to be put on a bus with a new driver. First of all the speaker was broken so she never told any rules of the bus. Second the bus was dirty with trash still in the bag from someone else. bathroom terrible latch is loose. Third I had to listen the whole ride to another driver who must be new also telling her every direction possible . I didn't feel safe. She drives like a person who just got their driving license. Every other 20 minutes she has to ask where to get off? What's the turn off. The man is using GPS!! When we left RENO we almost crashed into a truck cause she was in the wrong lane. The man had to tell her to slow down. He said three times slow down CHP is right there. She is very hard on the breaks also. I couldn't sleep hardly. The bus maybe is hella old. All you hear is squeaky sounds from all over windows too. No good personality skills that I saw. The guy did everything but drive. I hope we make it back to Salesforce safely. I'm willing to try again next year and hopefully the drivers are trained not using GPS on phone. The lady driver is using the guys phone and the man has the GPS loud speaker on his phone. I had to hear GPS lady the whole ride . In case your wondering I had seat 2c and 2D a good enough seat to unfortunately see and hear everything. This part of my Vacation coming back was sad and terrible.

I'm crazy...

Booked a round trip from SF to LA neighbor-free due to my severe anxiety and certified mental health condition. Three weeks later, three weeks prior to my trip, Greyhound/Flixbus cancelled my return trip. Customer service representative was not able to offer me a neighbor free ride and gave me a refund. I inquired as to why the trip in question was cancelled Saturday 12/13/2025 10:30AM Union Station to 5th and Townsend 6:10PM. The answer was "operational issues." Next, once my refund was deposited, I was not allowed to book two seats for myself online. I selected several different options on three different dates. On the return trip, I could change seats from 5B to 5A respectively but I could not book both at the same time. Meaning these two seats were available for hours but the neighbor-free experience was not available. After consideration and based on my extreme anxiety that would prevent me from enjoying my trip, I asked Greyhound to refund my money and they said no way. The voucher would have been for a small fraction of the purchase. I was willing to cancel my trip but I am not willing to give Greyhound my money because of their shenanigans. I'm writing this Yelp review to encourage others who have experienced the same to file a class action lawsuit if applicable. I am also letting the administrator who reads this review know that if 1) I am chastised by the driver 2) kicked off the bus 3) arrested for unruly behavior or a crime or 4) have to call the police myself, I am going to accuse Greyhound/Flixbus of fraud (until proven innocent) and sue for punitive damages. I'm definitely going to make a big deal out of this. You should automatically book a neighbor-free ride for individuals you cancel. This isn't debatable.

Bianca R.

Very dangerous to stand out there waiting for the bus. And buses dropping people's luggage. Most drivers are pissed off and bullying the client. I have recordings of this. I can't make this up. I'm going to report a bus driver for littering in front of me and another driver for negligence..he didn't shut the door of the luggage all the way and when he fdrobe off a clients luggage fell on the street and I had to run to the light to let the driver know what he did. Also the bus I boarded at 11:20pm last night 9/19/25 onto the bus to go back to LA and the bus driver was rude and bullying everyone to stay quite the entire bus ride with threats of shutting it down and having to wait 24 hours for the next ride out of nowhere. I was traveling from San Francisco west Oakland to LA. The bus ride with the bully was from 11:20pm-730am the entire ride! The bus driver threatened many people individually in getting them off the bus because they forgot to turn off phone ringer and little things like that. She, the driver said,"I thought I told you to turn off your ringers I'm going to have to tell you in Spanish!" Wowwww out of pocket.

2nd floor
Jayme H.

Clean, workers great at their job, pleasant atmosphere, vending machines, lots of distance seating

It was supposed to come to berth 26

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Buy your seat ahead of time. Comfortable, clean, and no issues from Roseville, CA to Reno, NV. Quiet and stress-free. 10.18.25

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3 years ago

Awful. Try another bus line. Our bus was run down and Wi-Fi was iffy. Went from LA to SF.

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4 years ago

Con isn't location. Easy to pick up/ drop off passengers. I have not rode myself but I hope to go for a ride someday.

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Ask the Community - Greyhound Bus Lines

Review Highlights - Greyhound Bus Lines

“We book ahead online, arrive early &, as previously mentioned, call ahead to request assistance with boarding.”

Mentioned in 4 reviews

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So this was my first time riding Megabus in California, I would do it again! I rode it in the…read moremidwest a few times from Chicago to Michigan. I just booked online and took a picture of my confirmation email to show the driver when I boarded. I was leaving from Vallejo, so I had to take the Vallejo ferry to SF ferry building then took a lyft ride to Caltrain station (about 10 min drive). You walk down the block and get to the Megabus where its parked. The day I went, it was not a full bus so everyone had a row to themselves so I felt spacious, nice to take a nap. I liked that it is clean. Mine didn't have wifi but they said most of the time they do have wifi. Each seat had an outlet charger so that is great and it works! That was crucial. Honestly, in the beginning of the ride, they stop a lot so that slows the time. My time of arrival to LA union transit plaza was 5pm but we didn't get there till 6pm. My partner had this same experience so just keep in mind - they do run behind. So don't book anything too close to your time of arrival, you'll likely run behind and why I took one star off. Other than that, its relaxing, much cheaper than driving (if you book wisely, I paid $20 from SF to LA). Safe traveling!

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