Let's begin...This male worker in a neon yellow vest was being very rude and disrespectful toward the passengers who were going to Sacramento at 8:45 PM. He was going around asking everyone with luggage if they were loading the Sacramento bus to put the luggage away. They followed him outside along with others, because we all thought we were going to be boarding the bus. While he's putting l the luggage in the bus he complains saying ,"the world has followers," and who knows what else. He waits a second and says "let me ask y'all a question 'what are y'all doing here'". We all say to board the bus and he says well then where do you wait for the bus? InSiDe!!! Everyone goes inside takes a seat, and he comes out again only this time with a cart..... FOR THE LUGGAGE. You couldn't have done that the first time? He gets everyone's attention and says demands in what honestly sound like complaints. For example " Do NOT create a line, if you wait in a line I WILL call your bus through a different door. First person of the line will go last and last person will go first." And so on and so forth. Sounds like he's going through quit the power trip. A passenger asks him a question after he was done with his complaining and asks if the 8:45 bus had loaded yet. Then instead of answering him, the impudent worker looks at everyone else laughing, humiliating him. Very unprofessional. Minuets pass by... and he gets a couple of boys, leads them to the door and waits to see if anyone would follow. No one did. So then he calls out "Sacramento 8:45 bus," and makes a line. He calls out the 9:00 bus on a different door, makes a line. And they ended up going first.... yup, that makes sense. Their was this little boy rushing to gather his things from the floor because his bus was leaving. (The 9:00 bus) so the worker goes up to him EATING A DONUT, asks if he's loading the 9:00 bus. The kid says yes, so this imbecile decided to say "yOu BeTtEr HuRRY, ThEiR lEaViNg," and walks away continuing to eat his donut. Like imbecile you work here, so have some human decency to help a customer out if you see them struggling or tell the workers on the bus to hold up for a second, clearly that's not a problem since you decided to let us go last. So we are all waiting in line. The 9:00 bus leaves, with the kid thankfully. And Cynthia (second person there in a neon vest) calls us from another door, making everyone in line to go to that door. Look I get it, you deal with a bunch of customers on the daily, answering repeated questions, but you don't gotta be fucked. Have some customer service. read more