Susan takes care of all of her patients with all of these attributes: Friendly, knowledgeable,…read moreinformative, patient, listening skills, KIND.

My wife, our two sons, and I have been using Susan for close to 20 years…read more We have from time to time tried other places, including the discount chain stores but always return to Valenza. Her personal service and selection of frames is worth the trip and cost. Highly recommended.

Absolutely wonderful people from the front desk to billing to the doctor…read more A+ Highly recommend!!!!

Dr.Goldschmidt was very thorough and routine in his care. I was nervous coming to a new eye doctor…read moreand was honestly very sleepy after a long shift. I was in and out of the office within an hour and was not upcharged on every little thing (like I was at my previous eye doctor's office). I will be returning!

I bent my glasses pretty badly and popped in to ask if there was any chance they could be fixed…read more The gentleman was incredibly helpful and reshaped them back. He didn't even charge anything. I'm super appreciative of the quick & helpful service. I'll definitely be back for my eyeglass needs.

We are in New Jersey for my niece's wedding. My daughter forgot her contacts. My sister highly…read morerecommended PS Optical, and she called to see if he could help us. He said he could. When we arrived, he not only gave us two pairs of contacts, but he would not let us pay for them. He just wanted to help us out! We are so appreciative and thankful for his expertise and kindness.

Horrible customer service, rude, Pay for an annual eye visit and they write a prescription without…read morethe PPD- They only give it to you if you get the glasses there which technically insurance covers that and they are just looking for ways to scam.

I have been going to this optometrist for the past three years. I was so happy I found them. Their…read morecustomer service is on a top level. The office manager makes sure you don't have any wait time, always welcoming and always polite. Doctor Elena is very thorough, she explains things and spends time with her patients. She gives out samples and eye contacts arrive pretty quickly. The place is neat, you can purchase nice frames from them too!

I had o take the time out to write this review. The ladies…read moreat Valenza are AMAZING!! We have been patronizing this establishment for at least the last 7 years. My family and I get our yearly eye exam and then off we go to Valenza!! I feel like I have a personal eyeglass shopper. They take time out with my Eyewear selections. They give me their honest opinion for which style suits my face. I love them!! Highly recommend Valenza!!!

I love this optician! Great service, lovely people. Very helpful and accommodating. They take the…read moretime and have the patience to help me find the right frames for my individual tastes and needs. I don't feel rushed. They never try to upsell, and they're very attuned to budgetary constraints. I'm always happy with my eyewear. Highly recommended!

Fantastic service by Mr. Picillo and his family! I have been getting prescription glasses and…read moresunglasses from him for 30 years and I would not think of going anywhere else. He always goes above and beyond and helps you to fix any problems with your glasses after you buy them.

Leaving this review on behalf of my husband - great service and really helped us out today. The…read morepeople are kind and location is very clean/well kept. Couldn't ask for a better experience today. Highly recommend this location! Thank you target optical team!

The women that are super help and so sweet. I messed up a few times but they were so patient with…read moreme. And one helped me pick out my lenses and I can be so indecisive. They had so much patience for me. It was such a welcoming location

I have always received exemplary service here and today was no exception. I had a bad fall recently…read moreand as a result one of my lenses popped out of my glasses and the frame bent. I walked in with no appointment and the technician told he would try to fix it without my getting a new frame. After lunch, I walked in again and he had fixed the glasses, cleaned them and given me anew case without a charge. I will continue to be a customer gladly.

DISAPPOINTING and SHOCKING Experience at America's Best in Clifton…read more I've visited America's Best in Clifton twice, and unfortunately, my experiences were vastly different. During my first visit 9/26/24, the staff was exceptional. They were welcoming, attentive, and made the process seamless. I left with a great impression of the store. However, my second visit on 10/10/24 was a disaster. We were seated with Mariliz, and though she seemed polite at first, it quickly became clear that she was unprofessional, combative, disrespectful, ghetto all while still struggling to do the mere basics of her job . Felicia, another employee, had to assist multiple times. Felicia was excellent--professional, knowledgeable, and extremely helpful. She even stepped in to measure us for glasses because Maria wasn't allowed to, despite Maria offering. When corrected, Mariliz loudly said that it wasn't in her job description, so she wasn't going to do anything extra, and that they weren't paying her to do so, which felt extremely unprofessional and it seemed like she thought that would have impressed us, but nonetheless it didn't, but it did tell us that she was not cut out for any job that involved servicing the guests. As the appointment progressed, Mariliz's attitude worsened. When I asked if she was a new employee, due to needing so much help, she responded in a confusing and defensive manner, claiming she knew what she was doing but also didn't know how to do it. Her comments were sarcastic and contradictory. Then, when I asked for a breakdown of the total cost of the glasses before paying, she flatly told me I'd get the details after I paid, brushing off my concern entirely. At this point, I asked for a manager, hoping to get some assistance and to see if anyone in charge was aware of how unprofessional their team member was acting. Mariliz responded abruptly and with a sarcastic tone, saying that the manager wasn't there but I could call him tomorrow. This dismissive and non-caring attitude was shocking, and it was before she even gave me the total amount due. Things escalated when I requested to deal with Felicia instead. Mariliz became visibly upset, raising her voice, making sarcastic comments, getting in a stance to fight. Both my sister and I got up because in no way shape or form we are going to let ourselves get blindsided by an unruly employee. Mariliz finally storming off in an aggressive manner. Both my sister and I were stunned by her behavior. Mariliz even went into another room where we could hear her banging on walls, like she was aggressive animal trying to get out her cage. Felicia apologized repeatedly, but the damage was already done. The assistant manager Olga eventually came over, but shockingly admitted she didn't know how to handle the situation. She assured us that leadership would be informed and promised a follow-up call, whic never happened, which we already knew was going to happen because we were informed that she's a slacker at her job. As someone who manages over 100 employees, I found the lack of accountability appalling. No one in charge seemed to take control of the situation. While Felicia went above and beyond to try and salvage the experience, the overall service was the worst I've ever encountered. I cannot recommend this location based on my second visit unless serious changes are made to address the unprofessional behavior we experienced.

Extremely unprofessional and rude. Did not take the time to explain the process to me. It seems…read morelike all they are looking for is money. The receptionist I spoke to seemed very confused and kept putting me on hold. It would be great if I could speak to someone who knows what they're talking about I will be purchasing my glasses, and contacts elsewhere.

There are not enough kind words to say about Dr. Harold and Dr. Marc as well as the rest of the…read morefolks at this place. I started going to family vision as a child in elementary school for eye therapy because I had vision troubles and problems focusing when doing work. The therapy I received there not only helped me with focusing and doing better in school, but made me feel more confident in my day to day interactions with other people. Fast forward about 20 years and I am now working with computers everyday at a internet marketing company (where focus and vision are key). There are not enough thank yous to give to them for what they have given to me. If you are a parent and are thinking about sending your kids for vision therapy, I highly recommend it. Trust me, they will be thanking you in 20 years.

Great selection of glasses across all different price ranges. They are not "pushy" and will help…read moreyou out if you need help making a decision. They take insurance but will price out your glasses with any specials they have going on vs insurance for you to make an informed decision. Parking is easy in the back and only a short walk, or you can park on the street. Either way, it's metered parking.

I'm extremely disappointed with my experience at Upper Montclair Eye Wear and Care…read more I recently spent over $400 on sports goggles, and at no point during the purchase was it explained to me that, once the lenses arrived, only ONE employee was actually able to complete the job. Given that these are sports goggles and we are in the middle of sports season, this information would have been important to know upfront. On Tuesday, I called after being told that the lenses had arrived. I was told someone would call me the next day when the goggles were ready. Wednesday came and went with no call. By Friday, still no call, so I called because I actually need the goggles for the season. Unfortunately, the customer service during that call was incredibly rude and unhelpful. The employee put me on hold for more than five minutes, then came back and asked, essentially, "Are you sure you're calling the right place?" Yes--I was. She then hung up on me. When I called back, I was sent to voicemail. I called again about 10 minutes later, and eventually spoke with the same employee I had spoken with on Tuesday. I was then told that the manager wanted them to explain that there is only one person who can complete the job and that person is only there once a week, so "we'll see what we can do." That is not an acceptable way to handle a customer who has already spent more than $400 with your business and a returning customer. If there are staffing limitations or only one person qualified to complete the work, that should have been clearly communicated when the order was placed--or at the very least when the lenses arrived. I really wanted to support a local business, which makes this experience especially disappointing. Delays happen, but the lack of communication, poor customer service, and dismissive attitude toward my concerns were unacceptable. Unfortunately, I will not be returning, and that's a shame because I would have preferred to continue supporting a local business.