Dear Whisper Manager,
I wanted to share feedback regarding our experience at Whisper during our visit on Saturday, June 27. We had a reservation at 1:45 PM for a party of 10 to celebrate a special 50th birthday.
We arrived a few minutes early, but our table was not ready until approximately 2:10 PM--about 25 minutes after our reservation time. Because the restaurant closes at 3:00 PM, we expressed our concern about feeling rushed. We were assured that, since we had been seated so late, we would be welcome to stay as long as we needed.
Our first disappointment was the seating arrangement. We were placed upstairs in a corner of the room at four small round tables pushed together to accommodate our party. The space was extremely cramped, making it difficult to enjoy our meal comfortably. With so many dishes arriving, there simply wasn't enough table space, and we found ourselves constantly moving plates and rushing to finish food just to make room for the next items. Given that we were celebrating such a milestone birthday, we had hoped to wait for one of the larger tables on the main floor, where the atmosphere is much more inviting. Unfortunately, we were made to feel that this was not an immediate option, given the timing.
I do want to acknowledge that our server was friendly and pleasant while she was with us. Around the restaurant's closing time, however, she informed us that she needed to leave because she worked another job after her shift. She said another staff member would take over our table.
Unfortunately, no one ever did.
From that point forward, our party received virtually no service. No one checked on us, no one informed us that the kitchen was preparing to close or taking last orders, and we were never given an opportunity to order dessert. Had someone simply let us know the kitchen was closing, we certainly would have placed our dessert order before it was too late.
Instead, we were left to fend for ourselves. We had to refill our own water glasses using a pitcher left near the staircase, flag someone down to request to-go boxes, and ask for plates so we could serve the birthday cake we had brought. Because service became so limited and we were essentially the last guests remaining, we ultimately decided not to cut the cake at the restaurant. We left and celebrated the birthday elsewhere instead.
What made this particularly disappointing was that our bill totaled nearly $600, and an automatic gratuity of approximately $88 was added because of our party size. While we understand and respect automatic gratuities for large groups, it was frustrating to pay a substantial service charge when, after 3:00 PM, we essentially received no service at all.
We chose Whisper for a special milestone celebration and were excited to experience your restaurant for the first time. Unfortunately, the combination of the delayed seating, uncomfortable table arrangement, lack of communication regarding the kitchen closing, and complete absence of service after our original server left left us very disappointed. What should have been a memorable birthday lunch ended on a frustrating note.
I'm sharing this feedback in hopes that it helps improve the experience for future guests celebrating special occasions. Better communication, a smoother staff handoff, and ensuring that large parties continue to receive attentive service--even after the restaurant closes to new guests--would have made a tremendous difference! read more