I have boarded my cats there on several occasions and they have always been well taken care of. The…read moreowner is awesome.

I don't love the idea of dropping a former 5-star review down to 3-stars, but I don't feel as if I…read morehave any choice after my last two interactions with Mike at City Cat. Truth be told, I've wavered as to whether this should be a 2-star or 3-star review but if I had written a review after my August interaction, it would have been for 1-star, so I suppose either is an improvement. August We were headed out of town on a Friday morning to Sunday afternoon trip. I had arranged to drop my two cats off around 9:30, so I was more than a bit frustrated when I arrived at City Cat to find the door locked and no sign of Mike. I called his cell phone. Voice mail. Not wanting to simply sit in my car with two distressed cats locked in their cardboard pet carriers, I returned home and tried the number again. Nothing. So I waited. 10:00 10:15 10:30 I was in a panic. The initial drop off time was set so there would be lots of time to be where we needed to be on time. But, by 11:00 we still hadn't heard from Mike and we were in the terrible position of either leaving our cats behind - and having our diabetic cat, L, not received her insulin for 48 hours - or have our entire trip disrupted because we couldn't leave the house on time. We opted for the former, making sure the cats had food, water and clean litter boxes and hoping that going without insulin for two days wouldn't be too detrimental to L's health. About the time we settled into the flow of traffic on I-5 my phone rang and it was Mike, apologizing with some lame excuse about his phone being forwarded to his landline so he wasn't getting his voice mail while he was out of the shop. In a curt tone I told Mike we were already on our way and that because he wasn't at the shop when he said he would be, we were stuck leaving the cats at home. He made a half-hearted apology and the call ended. I was furious and resolved to write a 1-star review and post it here. I never wrote that review and although there are certainly alternatives for other cat boarding businesses in NE Seattle, when the need arose recently to once again board the cats, I decided to give Mike another chance. Maybe the incident in August had just been an anomaly. I called him a few days before Christmas. "Hi Mike, this is David S. I need to make an appointment to bring my cats..." I never got a chance to complete the sentence before he interrupted me. "I don't have any room over Christmas." Uh, who said anything about Christmas? I explained that I actually needed to board the cats starting on New Year's Day. Turns out, Mike had plenty of room. We confirmed dates and hung up. Unfortunately, the exact moment that the line disconnected I realized that I hadn't told Mike about L's diabetes and need for twice daily insulin. I called him back immediately and got his voicemail. "Hi Mike, this is David S. again. We just hung up and I realized that I forgot to mention to you that one of our cats, L, has diabetes and requires twice daily insulin shots. I assume that's not a problem as you've probably had plenty of cats stay with you that required medical care. But if it is a problem, just give me a call back to discuss. If I don't hear from you I'll assume everything is fine." No call back - everything must be fine. At the agreed upon day and time I arrived at City Cat, cats, food, insulin and needles in tow. As I unpacked the cat carriers I picked up L and told Mike that this was the diabetic cat and here is her insulin. He looked at me dumbfounded. "I don't know anything about a diabetic cat." Me: "Umm, well I left you a voicemail about it, immediately after we set up the appointment to bring the cats here." Mike: "Oh, well I don't listen to my voicemails. I just delete them. Just the other day in fact I deleted eight without ever listening to them." I kid you not. That is exactly what he said to me! Me (stunned): "Is this going to be a problem? I've got an early morning plane to catch and I need to know right now if I need to scramble for some alternative options." Mike: "Well, no. I guess I can give her the insulin. Just give me your vet's name and number in case there's a problem." Oy! I felt tremendous guilt leaving my cats behind and wondered whether I'd actually see L alive again. What a lousy way to start a vacation. Happily the cats seemed to do fine - although they were certainly happy to come home. I was a bit chagrined when I arrived back at City Cat and found the medical instructions hanging on the wrong cat's crate, but Mike assured me that the right cat had been receiving her insulin. I guess I'll take his word for it. What choice do I have?

We've used them a number of times for vacations of 2 weeks or so. The cats never like going there,…read morebut then don't want to leave when we go pick them up. After the 1st couple of days to settle in, the staff - with permission - let them out to roam, and our most gregarious cat just loves it. The others venture out for pets and exploring, but our Wolfie likes to socialize and seek out the best beds and snacks. He gets rounded up and put in his kennel at night, and we can view them on video if we log in (as provided for each 'accommodation'). The staff are nice and seem to enjoy and get to know the cats. One caveat: it is a Cat Hotel and suited to accommodate the cats 'wants' and preferences. It is not pristine, gets a little funky smelling, and housekeeping and fresh towels are not on demand. Boxes are checked, food is served, and our cats have yet to complain that the pool is not kept clean, so judging from their reticence to check out, it works for them. Windows for bird watching, lots of perches to explore, and they get to roam and not be cooped up which I know they appreciate. Excellent value and flexible customer service (we've missed a flight before, and had a "at the deadline" pick up, and there were no problems). I think the cats prefer it to staying stuck at home and having someone drop-in to feed, water, and check on them.

I absolutely love this place. When I first brought my cat…read morehere, I was in a bind. I originally was going to take him to Pets Hotel at PetSmart. My cat has asthma, so when I made the reservation with PetSmart, they ensured me that they could take my cat and give him his inhaler. The day that I was to drop my cat off to PetSmart, someone from the store calls me telling me that they can't take my cat because of his asthma. Extremely upset, and worried, I started looking for another place to send my cat, as I was leaving the next morning on a very early flight. I called Cat Sitting Hotels, and I was pleasantly surprised at how easy it was to set up a reservation. I told them about my cat's asthma and they told me that they were trained in how to administer inhalers for cats, another huge relief. The facility is super cute and cozy. Super nice staff who are genuine cat lovers. The cats get alot of free time outside of their kennels. I love the webcams where you can see your loved one whenever you want and they ask you questions about your cats personality, feedings, and more. It was a successful stay from him last time, so I have used them again since then and plan to again. I am seeing some other reviews with claims of injuries to cats and other things. Not saying that these reviews aren't true, just that I have not had those experiences so far. One note of critique is to make sure that you keep your proof of payment, specifically surrounding your deposit. They charge a 200.00 deposit for stays during the holidays, and when I dropped my cat off, I was quoted the full price of his stay. I had to remind the person helping me of my deposit to ensure that I was charged correctly.

We;ve been going to Purr Inn for 10 years. Due to a mistunderstanding with the deposit the owner…read morecancelled our boarding the day before dropoff, via email. We didn't even see it until hours before we were supposed to drop her off. When my husband called to sort it out she claimed she was fully booked and hung up on him. Thankfully we found Purrfect Cat Boarding the same day. No mountains of paperwork and rules you'll be punished for deviating from. And no mailing checks like we're not living in the 21st Century! I sent the email below to her and never received a response. TLDR: She will cancel on you at the last minute if you deviate from her rules, leaving you potentially out hundreds of dollars or scrambling for last minute boarding elsewhere which isn't exactly great for your cat. Hi Carolyn, I am writing to say how deeply disappointed I am. My husband and I have been taking our cat to you for probably close to a decade. We have never once been late with a deposit (except when a cheque got lost in the mail Xmas 2020 when there were known USPS issues) and we sorted that out right away. I admit that there might have been some confusion. In your previous bookings you have specifically specified the amount due at drop off. Twice in your emails this time, the amount you stated specifically mentioned the total amount and stated due at drop off. My husband and I have been dealing with a family emergency so we thought we were all right paying the full amount at drop off since you hadn't indicated otherwise. For some reason, that i can't fathom, this entire booking has felt adversarial. When we asked if we could drop off sooner because you specifically describe your hours as "preferred", we were met with a one word email reply "NO." Your previous email regarding medication implied that we somehow lied about her taking pill pockets. Now, when my husband calls you to try and sort out this mess- of which I was only aware of because I was checking my email to make sure I had the correct amount for the cheque to give to you later today) you tell him that you have no more space and hang up on him. I'm sorry, but what exactly did we do to deserve this type of treatment, besides being a loyal customer for nearly ten years? You have left us completely high and dry, scrambling to find boarding for our 18-year old cat, on a Sunday, which I am sure you are well aware of. How exactly is this good for her welfare? I am deeply troubled by this behaviour and it goes without saying that we won't be using or recommending you again.

My parting words to the owner were "I can't wait to recommend you". So here it is, I highly…read morerecommend PurrInn Cats Hostelry! Beyond the immaculately clean space and "condos", the owner is so respectful of the cats themselves. She is very calm and reassuring and organized. The rates are inline with other boarding facilities in the greater Bothell/Woodinville area. The website is FULL of current, useful information. I previously left Kitty at another facility and she used to come back so stressed out and unhappy and usually either caught a cold or came home with one (maybe due to the stress?). At PurrInn they respected that Kitty didn't really like other cats and did what they could to minimize Kitty's stress. Every cat gets some play time every day and Kitty didn't come home starved for attention!! I really felt like Kitty was cared for and loved just as well as she is at home and will not hesitate to board her with PurrInn the next time.

Went here for the first time today to get my baby boy groomed. Everyone was super friendly and so…read morespeedy! A little more expensive than our last groomer, but that was in a different area. Very upfront about prices and easy to communicate with. $60 total for a nail trim, sanitary trim, and a brush out, all completed within a half hour. Will be returning!

Happy kitty with nicely trimmed nails. A bit of a drive but worth it. All the cats boarding seem…read morecomfortable & the facility was very clean. Will use them again!

Duane watched over our male cat for a week while we were gone. He takes great care to make sure…read morethings are in order, food and water are at good levels. Our cat is extremely shy and runs away scared when strangers visit and we assumed he wouldn't make an exception for Duane on that matter. However, we were very excited to receive photos from Duane with the cat cautiously approaching him and studying him - eventually getting close enough to receive a pet. Usually when we return from a trip we find the cat hiding under the bed, but this time, after Duane had visited him for a week, we found him atop the cat tree greeting us with a casual meow!

I wish I had found Duane years before I did. Our old tortoiseshell Emma really loved Duane. Emma…read moreloved everyone. But I did not love our previous hired cat sitters as much as him. Duane sent photos and stories and emails when he was with Emma. I never had to check in with him to make sure all was well; he knew the importance of initiating that contact so I didn't have to. From the first time I met him, I knew he really cared about cats. Yesterday, I received a call from Duane asking if he could come over to drop something off for us. He knew Emma had been sick, and he asked if she had died. I said yes, she died, four weeks ago. Diane said he wanted to give us something in memory of her. He brought us photos he had taken of Emma, and had framed one of them. It brought me to tears. You're awesome, Duane. Thank you for caring for our sweet Emma. -Megan (Tommy), JD, and Ellis

We've asked Brea to cat sit a couple times over the weekend, and have been really happy working…read morewith her! Sure, cats are pretty low-maintenance, but it's well worth the peace of mind knowing that someone is spending quality time with your cat. And Brea's photo updates are such a treat - she could be a pet photographer, she always manages to get some great photos of our normally shy cat! Tip: try to coordinate at least a few days in advance. I think we did an in-person meetup the first time (which I appreciated!) and also needed to to coordinate key drop off, so give yourself time to work out logistics.

Brea watched my little bird while I was out of town for work. I'm a nervous pet parent, and Brea…read moresent me daily updates with videos. It set my mind at ease to know my little guy got some out of cage time while I was away and that he was being well cared for! Brea and I had a zoom meeting where I showed her around and discussed my bird. Dropping off my key was very easy. I'll definitely use Cosmic Pet for future trips out of town.

Jerry and Nancy took care of our kitties like family. It was especially helpful knowing they could…read morehandle the meds and specialized care for our kitty with a chronic condition.

This is bar far the best cat boarding homes that I have ever seen. My cat is very afraid all of…read morethe time and I was afraid of him sitting in a cage all day just shaking from hearing barking from dogs being boarded. They only take cats and they are never in a cage, they each have a little room, usually with a window and a little tree or something to climb and scratch. Nancy fell in love with my boy Liam and he allowed her to brush him and seemed very happy by all the pictures I got. You hear of all these sitting services never showing up to feed or play with animals and my family had a tragedy happen when a boarding service kept our dog in a cage instead of the run we ordered, and something horrific happened so I will forever be scared. Nancy understands how much we love our cats and how worried we get for our little bundles of dopamine. I will always recommend Snuggles! The house is clean and well looked after and there is clear plexiglass between the kitty rooms and my cat just stared at the other cats. No fights or hissing. They all just like looking at one another. Thanks again Nancy. As soon as I know we are going away, I will call you!

I used Kitty Kat Cat Care for my recent 10 day global trip. They took care of two of my cats (8 and…read more9 year old). I believe I selected the 30 minute option. I really loved their care! They provided daily photo updates, they even checked how many pee poops my cats had. From the photos they sent, I could tell my cats seemed very happy and trusting of the sitter :). I couldn't be more satisfied and will definitely be booking again when I go on another trip.

If you are looking for a cat sitter, Samanta of Kitty Kat Cat Care is your answer! Samanta has…read morebeen taking care of my kitties for over 2 years now. She made sure to visit my house and meet me and my kitties first, before determining if it would be a good fit. Since then, I have relied on her numerous times and she has always taken excellent care of my cats! She also takes out the trash, waters plants, gets the mail if you need, and will send pictures and updates daily! I really appreciate that Samanta will not only change the water and fill the food bowls, but she also takes time to pet, talk to and play with my cats as well. They are always happy and well cared for, and I am grateful for the peace of mind Samanta provides!