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    Whiskers Lodge

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm
    Updated 1 month ago

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    Services - Whiskers Lodge

    Pet boarding

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    The Family Pet - This is my dying dog, whose cancer went unnoticed, and who was told, "We're too busy to make more than one emergency call on your behalf."

    The Family Pet

    (175 reviews)

    Ballard

    This is one of the worst experiences I've had as a customer to any service…read more I have a 4 month old puppy and our first experience, several week ago was fine. We had a doctor evaluation and a vaccination. It went well though I was kept in waiting for a long time -- but didn't think much of it. A second follow up appointment was this morning, 3 weeks later. I come in, my puppy is calm and relaxed. We had just spent the weekend with new people and a new dog (our parents) and he did just fine: no barking, no fear, no issues whatsoever. He's never had any negative reaction to anybody or any other dog. The assistant comes out while I was waiting and quickly takes the puppy out of my arms and rushes him into the back room. I ask if they need me to help or anything (since he's a puppy and this is all new to him!!). They said, "no, they aren't allowed." I ask why I was present the last time they vaccinated him, and they said, "Oh that was a doctors appointment." This was news to me -- that I wouldn't be able to sit next to him during it. This is surprising since I'm allowed to be next to my human child when he's vaccinated! So, I sit in the waiting room, and soon enough I hear crying and a yelp. The crying and yelping increase in loudness... it starts getting bad. Fascinatingly, her priority was to charge me while my dog was yelping (so I'm going through the motions of paying for the visit, which is very hard to do while listening to your puppy cry). I ask the front desk if they need me to help. She goes in the back to ask. An assistant comes out and explains to me that they haven't even started the shot yet and that the dog is trying to bite them. I tell them he's just a puppy and is probably terrified. The doctor (presumably) comes out and explains to me that they're trying to put a MUZZLE on the dog and that "I won't put my staff in danger." When I reminder he it's a puppy and that he was fine the last time I was in and that maybe he just needs me to be there to calm him down -- she explains to me that the dog will need socialization and that he's dangerous. And that "maybe I should find a different place." It blows my mind that she thought my tiny little 5.7 lb puppy was DANGEROUS! She says, "well maybe we can try with you but the second he opens his mouth we're done." At this point, I've had an enough and tell her I'm going to find somewhere else. This was beyond frustrating. I'm a NEW puppy owner -- never had one before. I'm trying my best -- as far as I can tell, my puppy is fine. We have people coming to the house all the time. He meets with other dogs just fine. He's non-reactive on walks (absolutely NOT reactive). He's already house trained! He knows tons of commands already having only had him for 3 weeks -- "sit", "crate", "water", "outside", and we even trained him to push a button (we're trying to teach him buttons for words). The issue is the dog simply was terrified and they made it far worse by forcing him -- and trying to PUT A MUZZLE ON HIM. He's never seen a muzzle in his life... of course he's going to freak out. This was traumatizing to both me and my puppy. This place SUCKS.

    My dogs and cat have been established at this clinic for several years. My experience with this…read moreclinic shows that they lack compassion, they lack professionalism, and they lack the knowledge and expertise required of their station. The only reason I gave 2 stars is because 1-star ratings lack credibility, and I want you to take this review seriously, and to take your pets somewhere else. For example, when my dog was in a medical emergency, in which both his vision and his life were on the line, the only thing I asked of The Family Pet, who had seen him three days earlier, was to make four outgoing calls on his behalf in order for me to schedule an emergency appointment with a specialist. That is the ONLY thing I asked of them. William at the front desk literally told me, with my dog in the middle of a medical emergency, and with my dog's vision in immediate jeopardy, "We only have the time to make one outgoing call for you. We're too busy to help." I begged. He literally said, "I can't." I said, "Please do your best," and instead of promising to do his best, he put his energy into making excuses as to why the clinic's overwhelming level of business justified his lack of compassion, abysmally poor customer service, and outright neglect of a patient experiencing a medical emergency. So, that is the kind of compassion and quality of care you can expect from this clinic: they will put more energy into justifying their lack of helpfulness than they will put into creating solutions. I should also note, my dog had seen the vet 3 days prior to this incident. He had stage 5 cancer, and the veterinarian didn't notice. She gave a dying dog a clean bill of health and a recommendation to see an ophthalmologist. So, in addition to the quality of customer service, you can also expect clinicians who confuse having a medical degree with having a certificate from the dog training academy. For the sake of your pets who deserve MUCH BETTER, please choose a better clinic.

    Whiskers Lodge - petboarding - Updated May 2026

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