So I've been sitting on this review for a long time now, wishing I could find something good to say. But honestly, I wish someone would have been able to warn me as I searched through reviews, so here goes.
This review is for Brea from April to June of 2016.
We went on our honeymoon through Europe and got Brea to watch our two cats. They're young and neither of them are on medication, nor do they need any special care. Regardless, we labelled everything to make it as easy as possible and left very clear, simple instructions.
We met with Brea once before and she wasn't terribly friendly but seemed fine with the cats. We told her about the instructions, showed her where everything was, and so on. And honestly, our apartment is 360sqft; it isn't really possible to lose something in it.
We got a security camera that takes videos and pictures. We'd never left our cats before, so we were worried.
To say that we were disappointed by what we saw would be an understatement.
A poisonous plant that is kept under glass and specific instructions to leave it there, sitting out for days and days even when I asked her to put it away.
A chef's knife laying on the counter where the cats sometimes jump, also left for days.
The cats dishes being replaced with our good dishes for some reason. Why??
Pills that were in a sealed bottle spilled all over the apartment.
A glass house that we've had for years shattered into the rug. By a cat, of course, despite them never giving it a thought before.
We saw Brea on more than one occasion just ignoring the cats, scrolling on her phone for the duration of the visit even as the cats cried for attention. She didn't even look at them.
She also took the keys that were stated in the instructions not to be taken, and we needed them urgently upon returning.
I have all of the photographic and video proof, but when I reached out to Brea afterwards, she denied it all or blamed it on the cats. For her prices and all of the 5 star reviews, this was just sad. It was heartbreaking to see our cats ignored that way.
When we got home, one of our cats had a leg injury that required numerous vet visits. He was also so matted that he needed to be completely shaved; this has never happened before or since.
We found our instructions completely untouched, right where we left them--and told her we left them. We were incredibly thorough, but the instructions literally were not read even once.
Frankly, I have no idea how Brea has gotten so many rave reviews. What we saw really put a bad taste in our mouths, and we started looking for flights early so we could cut our honeymoon short. It was that bad.
So yes, I would say be wary of all of the rave reviews, and contact me if you're in doubt about the security cam grabs. read more