I brought in my Velotric e-bike with a rear puncture and they were able to look at it right away on…read morea Sunday. As other reviews mentioned, it's a small shop, but that meant I could chat with the technician while he worked and he could offer me various options. He replaced the rear inner tube and added a liner and sealant, plus added sealant to the front tire (I would've had him add a liner to the front tire, too, but he only had one in the right size). I'd never had the bike serviced since I bought it online 6 months ago, so he checked and tightened various loose connections. He showed me some basic maintenance procedures like how to lubricate the chain (easy when you know how, but as a biking n00b, I appreciated the lesson). If I need work done in the future, I'll be a happy repeat customer.

This place is pretty awesome. The place has a ton of bikes and boards everywhere. It can be a bit…read moreof a tight squeeze going in here especially if its crowded. They do have plenty of options in terms of parts. They also have some other accessories as well like phone cases. There were only two staff member. Because of the tighter space, it can be a bit difficult to see where the line to get help is and where people are just browsing. The staff here is not bad. They were really helpful to my friend who needed a piece removed off his bike. They were kind enough to give it a try even though it was going to be a tough piece to remove. They were able to do it and the staff was kind to not charge but we paid something for the help. Overall the place can feel a bit cluttered but they do a have a lot of bike options. The staff is kind but the layout does make it harder to know if you are in line or the person in front is just browsing.

100% hands down these guys are the real deal. Super friendly, super knowledgeable. What an LBS…read moreshould be. Lars the owner knows way too much about MTBikes, than you'd ever want to know. Dylan and team are legit. Big shout out to Jessie, Dave, Jericho for servicing my SWorks Turbo Levo. Highly recommend these guys for all your bike needs.

Disappointed with management's attitude, despite good staff…read more My grandfather brought his bike here for a flat tire repair for the third time today. Our register employee, Wilson, was very nice and initially gave him a discount on the service. However, the SERVICE MANAGER, DYLAN, stepped in and completely reversed the discount. Dylan's excuse for charging the full $80 was that it isn't a mountain bike and they are a "performance shop"--a weak and dismissive justification to use on a returning senior customer. While employees like Wilson are great, management's lack of flexibility and poor attitude toward a loyal customer means we will be taking our business elsewhere.

Really nice owner. He helped me to cut the stem of my bike seat to lower it. And change to new…read morecomforter seat! Totally recommended.

I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.

Walked in before closing and asked them if they could blow up our basketball. Without hesitation…read moredug through all of their pumps and blew it up for us without any problems. Great service and great people! Highly Recommend!

Very satisfied with the pro tune up provided. The team is very helpful and knowledgeable. If you're…read morelooking for a dependable local bike shop, this place is it!

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

I unfortunately didn't take any pics in store today, but I highly recommend this store. They always…read morehave great deals going on. The main guy who helped us today, Rudy, was an absolute sweetheart. He works in the shoe department. He made our experience so amazing!!! We signed up to be basementeers today and it's already so worth it for only $25! Love this location and love Sports Basement! Awesome!

Bill and Kevin are the best! Long story short, they went above and beyond to ensure that my bike…read morewas taken care of in the shortest time possible. Instead of making me wait for a part that wasn't in stock, they found a way to acquire that part in less than a day and had me back on the saddle in less than 48 hours. Im glad I purchased my bike at Hyland Bikes!

Bike Ward…read more Family-owned local bike shop that's been in business since 1963, and at this current larger location since 1989. I was in the market for some accessories for my son's bike and instead of taking the lazy way and ordering from Unca Jeff, I decided to do the right thing and support a local cyclery. And I'm glad I did. The Good: *Small private lot *Very convenient location if you live in Willow Glen or Cambrian. *Open seven days a week *Staff is super helpful and not pushy *Sell bikes and accessories, as well as bike maintenance and repairs. *I accidently bought the wrong type of rear bike rack** and I had already opened it and tried (unsuccessfully) to install it. I took it back along with the bike thinking I'd have to eat the cost of the rack since I'd already opened it, but they were more than happy to order me the correct one. Now that's customer service!! *Trade bikes for store credit *EXACT SAME PRICES AS AMAZON ON ACCESSORIES. I know that's hard to believe, but I checked, cuz you know... I'm a cheap-ass and am always curious, but yeah. The Meh: *No street parking on Meridian, but you can on nearby Blackford Ln. The Ugly: *Parking lot is a little tight, especially if you have a long vehicle and a hitch with bikes on it. Conclusion: Great little family bike shop with fantastic customer service. Highly recommended. **Be sure you know what kind of rear brakes your bike has either drum or disc when buying mountable accessories.

This place is awesome. I called them looking for a specific pair of bikes for my kids. I spoke…read morewith Timothy and he said they had them in stock and would prep them for us to check out on the weekend. When we got there Saturday morning we noticed how big the store is and what a great selection of bikes they had. Timothy and the entire team there are so nice and helpful. They did the final prep on the bikes and explained all the features to my kids. Of course the kids are ecstatic about their new bikes and I'm equally impressed with their customer service.

This review is only for the service department. I dropped off my bike for a tune-up. The…read moretechnician there identified a worn out big chainring and rear cassette. A fair quote was provided and the repairs were made. My roadie now rides like new. Thanks guys!

My go to for when I need to do technical stuff that I can't do myself. The staff here is very nice…read moreand always does the job perfectly. Ive taken my bike to big box stores one but will never do it again.

Friendly and knowledgable staff for customers of any experience level. I first came here back in…read more2024 for my first bike (didn't know anything). Have since gotten more into cycling and Wheel Away has been my go-to store through my whole journey: upgrading to a road bike, two tune ups, a bike fitting, and apparel.