Don't do business with them unless they pay you in cash!!! This company owes money to a supplier and doesn't pay. Numerous attempts have been made to Janet and Mark. In my opinion I wouldn't trust them the way they manage business. read more

Literally came in her after calling asking for a certain hair brand. It was extremely overpriced for remy hair. Was double the amount I would pay for human hair. I literally left and bought the hair off Amazon. I would say this is a last resort and even then -- just wait and go somewhere else if you can . They need to look at their prices condor hair compared to other local spots. Maybe there surcharging bc if the fact it's in the mall . read more

Called to ask questions about hair they may have so that I don't make the long drive down there if they don't have the hair. The woman who answered the phone was abrasive, abrupt, and cut me off. I was still trying to talk and she was so rude. I had to hang up because I couldn't believe it. Now, I have to go somewhere else for my hair.. read more

3/6/21 No greetings to any of the clientele, no smiles, place is messy and the ambience is poor. Not sure I would ever come back to this store.... On second thought, I might give them one more chance. read more

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This place is ok! Can't say I would go out of my way to come here but if I happen to be in the mall and I need something then sure. I've found that the prices on certain items are much higher than at other places (like $5 more - too much for me). The service isn't the best either. I've walked in and never been asked if I need any assistance! During my last visit, the woman behind the counter had a child with her and was not paying attention. read more

Wheaton Beauty Supply - Cosmetics & Beauty Supply Near Me - Silver Spring, Maryland

It's like you can't avoid this beauty supply because it the only one in the Wheaton area but they are overpriced in my opinion. For braiding hair, it's regularly priced, but they don't have a large variety of colors. Don't even dare buy any hair products here unless you are desperate/don't feel like going anywhere else. You're better off getting the same product at Target, but be sure to compare the prices. I feel like they're not open to suggestions or customer needs and barely help you find something you need. I asked for a certain hair brand and the supposed owner/manager was not aware of the brand and acted like it was impossible to even order the brand (like they don't have hair suppliers). I come here as a last resort because of the proximity, but I can't recommend it as my go to beauty supply. read more

I just came back from there. I was putting in some marley braids and (like a newbie), didn't realize I had less packs than I actually needed. A couple minutes before 9, I reached down to grab some hair and realized there were only a couple strands left. Since I'm new to the area and hadn't been to a beauty supply here yet, I panicked and dived to my computer to try to find beauty supplies in the area. Google is no help and I seek yelp as I usually do when I'm at wits end. I see a couple of beauty supplies in the area but each one I call is either closing within the hour or don't carry Marley hair...until this one. They closed at 9:30 and they had the hair (~5ish bucks a piece). I hop in the car and race over there (+/- 5 the speed limit...drive safe kids). I get there around 9:24 at which point I call them back asking for where they were located. The guy not only gives me directions to where they were located (on the costco side of the mall, by Dick's sporting goods, inside the mall), he stays on the phone guiding me till I get there, and while I'm finding the place asks me what hair/color I was getting and goes and gets it, staying open a couple minutes past closing so I don't have to look like Beetlejuice with half his hair done. This, to me, goes above and beyond the call of duty for customer service. I am awed, grateful and I highly recommend them! [Excuses the grammatical errors, my tenses are all over the place] read more

It is advertised that on Sundays they close at 7pm. I arrived on a Sunday at 6:49pm to locked doors. I knocked on the door and indicated that I needed one item. The clerk at the counter on Jan 6 at 6:50pm shook her head and told me that they were closed. read more

I bought hair extensions and a professional stylist attempted to dye the hair and the hair melted. On the package it stated 100% human hair. The Manager was rude and wouldn't give me a refund for the cost of the hair that I purchased. I will never buy anything from that store again. Betty read more

This place is TERRIBLE. NEVER EVER GO HERE. You won't have a good experience. I went there today and I brought my children here to get something because I didn't want to leave them in the car by themselves. First of all right when we stepped in the lady that was working in the store gave us a side eye like we were going to steal something. When me and my youngest daughter (5) was walking down an aisle to get something she accidentally bumped in to something. There were 3 bottles on the ground. Funny thing, none of them were broken. The only thing that was wrong was the cap was a little bit chipped BUT it was still SEALED. The lady that gave us a side eye saw and immediately went to the guy at the cashier. She screamed saying we broke the bottle. Once the guy heard he pointed at my middle child (11) and started accusing her in a mean attitude saying "YOU DID IT". I was so upset. AND AFTER ALL THAT he CHARGES me $25 for the barely chipped bottles and when I say why he says "I DON'T CARE" like he has customers. I told him I won't come back due to how he treated ME and my children. He treated us like SHIT. The customer service is fucked up here. NEVER EVER GO HERE. This place needs to be SHUT DOWN. read more

Can I give them a 0? I understand only getting a refund or discount, but where does that qualify a manager to be rude to a customer. Terrible customer quality and service. No refunds is unacceptable, being rude to a well paying customer is not. Not worth shopping here, everything in the store is cheap quality regardless read more

When a customer is spending a lot of money to buy your products, the least you can be is nice. I walked in and the two women (girls since they behaved like girls) didn't care to help me. I asked about a hair type and one them responded that "I wouldn't know". So I asked who would know and she looked at me like I was wasting her time! Why work behind a counter, guarding hair that you don't know one bit about. She's hispanic and implied that she does not wear weave and the way she talked to me she was looking down on me. Black women highly support this business. The store was filled with black women buying products. The manager needs to be cognizant of their clientele and hire proper customer service. It's heartening to spend lots of money on a business where your customer service looks at the clients disgustingly. If it's so bad, why are you selling it. Exploiting us? read more

Great service, all the ladies are lovely and gave the best customer service! I will definitely be returning to this beauty supply though it's a little ways from me. read more

They stay open later than a lot of other beauty supply stores in the area which is perfect! Nice deals on weave bundles at times too.

This store has a HUGE selection of everything you could want and ask for in a beauty supply store (hair, cosmetics, hair products, jewelry, lashes, etc.) They are also open way later than most beauty supply stores (until 9pm) BUT the staff and owners here are condescending and only assist 'certain' customers. I come here quite often and every time I've come here, NO ONE has ever approached me or asked me if I needed help. I've seen the staff and owner walk passed me and ask other customers if they need help LOL, while conveniently ignoring me. If the staff didn't give off such negative energy, I would be returning to this store; but because of negative energy, which is clearly encouraged by the owner, I will not be returning. Last time I came here, the owner WATCHED me the entire time. But he did not acknowledge me or ask if I needed help, of course. read more