Huge supply of hair extensions. Different textures, colors, lengths…read more Owner is at the store and very helpful.

Came in for some braiding hair and left with a lot more. Small shop, but very reasonable prices for…read moreeverything and helpful owners who helped me pick the correct hair. Happy to support a black owned business. I will continue to restock my items here in the future.

Staff was very helpful. They were out of the product I was looking for (my local store was out…read moretoo) but I was able to get color matched for an alternate option. She made me samples to try later that night (full make up). I was happy with the service. It is a smaller store and they have a good selection of items.

This store has been redesigned to remove the checkout counter. Now there's only one a tiny checkout…read morestation in the back that can accommodate one customer at a time. So inefficient! The line snaked all the way to the front of the store and employees kept walking by until one finally came with a mobile checkout device to assist. Thank goodness they can pull up all purchases by your phone number, so my return was processed faster than the time I spent waiting in line. The absence of a dedicated register should mean more space for merchandise, but they were out of many products.

Had a lovely time visiting this location! Love that they offer free skin consultations with their…read more"Korean AI Facial Analysis" machine. My aesthetician Angelica was wonderful! She gave me recommendations for my skincare routine after assessing my skin and going over my current routine. The facial was lovely, and Angelica was able to focus on some of the breakouts I have been having. I ended up purchasing an enzyme mask she recommended, overall I had a great experience!

I got the Anti-Aging facial with Erin and she is amazing! I can't recommend her enough!read more

During a recent visit, I tried to purchase two items; one was unavailable in-store. The associate…read moreoffered me a free shipping card with a code to order the item. I thankfully made it a point to make sure the free shipping code actually worked while attempting to make the purchase via the Ulta App before leaving the store, and that's when I discovered it was expired--dated January 2026, while it was now the end of April 2026. The fact that these cards had been expired for nearly four months stood out to me as extremely alarming--no one had noticed until I flagged it. There were apparently no other shipping cards to provide me with and so I departed the store after 15 minutes of wasted time of them trying to sort this out only for them to tell me that there is nothing they could do. I contacted customer service upon leaving the store. After my first call, the associate disconnected the line. On a second call, another associate kept repeating internal processes, but eventually proposed a solution: I would pay for shipping upfront, and then they would reimburse me after the fact. Unfortunately, this is not isolated; previously, a few months prior I went to the store because a product I was looking for was listed as in-store, but the associate told me I couldn't buy it--even though it was right there on the shelf. I verified availability online, and still, I was misled. She stated that although it was on the shelf it was erroneously placed there and listed online as in store but could not be sold until a couple days out and that I could return when it is available for purchase or simply purchase online. These repeated failures--both in-store and with customer service--reflect a troubling pattern. In a market with competitors like Amazon and Sephora, Ulta has been falling drastically short. There has been a noticeable shift where basic customer expectations are simply not being met. I tend to go to Ulta because it is very close to my home but will not be returning as my first option/ go to any longer. I made this same commitment after my experience at Best Buy and I have only been there 1x in 20 years to buy something worth $6!

If you're looking for quality makeup services, book a session with Khamani. She's very well versed…read morein skincare and skin types and can offer an array of recommendations worth purchasing. This is my second time meeting with her and I'm happy to say that I leave satisfied every time. She is available for a full glam as well so book her if you're looking for a beautiful beat before a night out!

Marco, thanks for making my visits fun. I usually find everything I came for and then some. Marco…read morewill stop whatever he's doing or call someone to assist me when needed. No one stalks me and I stay longer than planned because I feel a good vibe in this store. Although the store is a bit crowded, the variety is on point. I appreciate the comparable pricing and convenience. Thanks again!

what kind of store stops letting people in before the closing time? I tried to come in because i…read morehave a wedding tomorrow and i needed something last minute and this place failed me.

I stopped by to smell some of their candles and fragrances, and I was pleasantly surprised. Every…read morescent I tried was amazing, and I honestly had a hard time picking a favorite. The staff was incredibly friendly and welcoming. They took the time to share the history of the store and explain the different fragrances, which made the experience feel more personal and enjoyable. I ended up purchasing three fragrance samples to take home. My only complaint is that the samples cost $7 each. In my opinion, samples should be complimentary, especially when customers are trying to decide on a fragrance purchase. After testing the scents, I ended up ordering a fragrance for my wife's birthday, and she absolutely loved it. Overall, I had a great experience and would definitely return to explore more of their fragrances in the future.

Went in to try some new fragrances. Ended up purchasing a roll on of one that caught my attention…read more The gentleman who helped us explained the different sizes and let us explore the different scents. We got to watch him mix them for us which was cool. The scents are more mature in my opinion, and pricey. It could be fun to take your friends on a day out.

Living nearby, my wife and nine-year-old daughter love popping in when we shop at the weekend…read moremarket at Eastern Market. The moment you walk inside the staff greet you and offer help. The aisles are well organized and clean. Check out is pretty seamless even with a line.

I had a photoshoot the other day and thought I was going to get my makeup done at the National…read moreHarbor location. But there was no makeup artist there so I came to this location. I called before I came and make an appointment with the only artist they had for 12:15. It was one of the best experiences I have had in a long time. She was pleasant, made suggestions, and my makeup looked so good y'all! I asked for a natural look so it really did not look like I had on makeup but a real polished look. I was so pleased and since she is the only artist there I know I can get her every time I come in! I recommend her for anyone who needs a makeup artist.

Todd was extremely helpful in finding my shade match. He was very sweet and made me feel very…read morecomfortable. He was able to find the perfect shade match for my skin type which not many others will able to do. I would DEFENITLEY recommend him.

Todd is amazing! Love him. Best customer service ever!! He is friendly, knowledgeable, honest and…read morenever pushy. Always a treat to stop in and shop with him!

amazing service, prices were good, overall a great store! The store is black & Arab owned too which…read moreis nice!

Cashier was rude . Prices wasn't as cheap as advertised. Store was clean not as many options as I…read moreexpected it's a big store but just a few aisles

First time at Madison Reed... Logan Circle Color Bar in DC…read more I was a little early, but my colorist, Tiara, took me right away. She explained the process, took a before picture of my gray roots, and found my correct color. She recorded it in the computer, so that I can go to any location in the future. While she applied the color, I sat in the cool little gown to protect my clothes. Once she was done, she made me tea and I read a magazine while I was waiting. She finished with a wash, and an explanation of the blow dryer bar, which had free product to use, brushes, and a blow dryer. I finished my hair, and Tiara took an after picture of my roots. This was the most fantastic hair coloring experience that I have ever had! Thank you, Tiara! Highly Recommend!

Lovely ladies work there and I love the color of my hair! I have never been disappointedread more