Five Stars for Whataburger? Has the world gone mad? Surely there should be some culinary death penalty for anyone that rates Whataburger 5 stars.. The integrity of this site will crumble like a fortune cookie under the tires of a Hummer. Please, stop the madness.. I personally rate fast food a 0.5 and Whataburger is a really bad fast food place, around a -1.5. Is there some Yelp King out there that can smite this "5" review into oblivion??? Who is with me?? read more

We love Whataburger! This location is the closest and always delivers hot food in a timely manner. I have never had any problems with staff or the food. The invention spicy ketchup is genius, but you have to ask. read more

I can honestly say I have NEVER sat in a drive thru for more than 45 minutes before but tonight was a series if firsts. This location has 2 drive thru lanes and we got in line behind a lane that had 2 cars ahead of us. After about 5 minutes, an employee came to our car to take our payment. This is when the serious waiting began. No one was moving. Both drive thru lanes were at a dead stand still! After about 20 minutes, the same employee came out and apologized. He offered us free cinnamon roles and said it would be a little while longer. Our payment was already processed, we had 2 cars in front of us and to make matters worse, I had 2 increasingly cranky/ hungry kids in the car. After 45 minutes passed, I had had enough. My wife got out of the car and walked inside to ask for our money back. There were 5 people in line with her asking for the same thing!! She was told the MoD was the only person who could work the grill AND perform a refund. In other words... The MoD was too busy at the grill to come up and assist us with the refund. We ended up asking the cars in front of us to pull up so we could leave. When we did that... 4 cars behind us followed suit. To make a long story short, we paid for our meal but never got more than a few free cinnamon roles. I called Whataburger corporate and am currently waiting for a phone call back from management so I can get my money back. read more

Been sitting in drive thru line now for 15 minutes. No cars have moved in the dual line for a solid 15 minutes. Love my Whataburger but will NEVER return to this one. read more

I ordered some chicken strips and asked for honey butter sauce 3 to 4 times and still did not receive my sauce. And i ordered honey butter chicken biscuits and there was no chicken, on top of that my mouth and stomach have to deal with the dry ass biscuits. The service was poor! read more

Stopped here about 5:30 PM on a Sunday, ordered the barbecue bacon burger and some coffee and the young man behind the counter made a fresh pot of coffee so that he could be sure it hadn't been sitting there all afternoon. It's little things like that that will bring me back to this terrific Whataburger burger again and again read more

Waited about 10 minuets just to get my change and about another 5 minuets just to get a large fry. I was the only person in the drive thru at the time slowest place ive ever been to. read more

This probably the worst Whataburger in all of Texas. I love whataburger but this one really needs some work. They messed our orders and took like 20 minutes to get our food. It's truly a horrible place to eat at. read more

This location alone has destroyed my view of WB as a whole, as well as the district manager who did nothing to resolve my issue. I went end of February and ordered from the 2nd drive thru lane and pulled up to the waiting area for the 2nd lane. The employee came out and I handed them my payment card only to get told that the lane was actually closed. They weren't rude about it but they weren't nice either. I told them there was nothing indicating that I couldn't use that lane to place my order which they replied that I drove around the cone that was blocking it off. This cone was not in the middle of the lane but more off to the side. The person behind me did the same thing so I wasn't the only one that viewed it that way. The employee proceeded to tell me that corporate wanted both lanes opened so they couldn't close off the order speaker. I was like whatever, got my food and payment card back and left. I posted to their social media about it, got a response and told them I didn't want to talk to the store manager (have had issues before here and the manager was clueless). I ended up receiving an email from someone apologizing for the service yet and that they would like to send me some free meal coupons but there was nothing formal about the email...no email signature, no header saying it was Whatburger, nothing. He didn't even offer to have a phone conversation. The only indication was the email address being from wbhq.com. I actually had to go look the guy up online to find out he was the district manager, Ryan Hadlock. I replied back and told him that was fine but that I wasn't looking for anything free, just that the method of how it all went down needed to be fixed. Gave my address and that was that. I even let him know that he may want to have an email signature on his emails so people know who they are being contacted by (in my mind that could have easily been just a cust svc agent trying to appease me). So fast forward to March 11 (2 wks later) and nothing had yet showed up in the mail. I sent an email back to Ryan letting him know as such, he replied that he had put them in the mail less than a week after we last talked and to give it until the end of the week then let him know, otherwise he could send them again or find a way to meet in person to get it. So I gave it until the following Tuesday and emailed him back that still nothing, confirmed my address with him again, as well as asking if an alternative method could be utilized such as just loading up a gift card I could use thru the app. To this day almost a week later I have NOT heard anything further from him. I get it that times have obviously changed because of coronavirus, but this guy apparently doesn't understand proper followup regardless of what is going on around all of us. Even just a simple "hey I got your email but we're trying to address the sudden change of things" would suffice but not even that. So because of all of that, all over a simple gripe from an employee has led to not wanting to do business with them anymore. And I actually have no problem with their food, but their lack of customer service kills it. In N Out wouldn't treat their customers like this I'm pretty sure read more

These fools are so fucking slow when ordering through drive through so so so bad takes an hour to otder food

Went through the drive through at 11:20am and the lady that took my order was fast and asked me if I needed anything additional right after running around to the 2nd drive through lane to take care of that customer quickly... Awesome service mam! read more

So I came in pretty late, obviously Friday night it's pretty busy. I am a chef for a company here in Austin and just got off a 14 hour busy Friday shift wanting some comfort food. As busy as this location was and how chaotic with everything going on, a gentleman named Kevin greeted me letting me know he would be with me in just a few moments. A few moments later my order was taken and a small, quick, but great conversation took place. Kevin, as busy as he was, reminded me that integrity in what we do and who we interact with goes a long way. It's in the initial make up of our character that even I sometimes can overlook and dismiss. He did not. Thank you for a good end to a lengthy day. Definitely have my business. read more

At one time this location was the best. It has slipped terribly over the past 6 months. Today I went through the drive-thru, I should have known things had not improved when the guy in line ahead of me had to repeat his order 4 times!! Then it's my turn....same thing initially so I started to scream at the speaker in frustration. It took forever to get me order, got home and opened the burger only to find a clump of lettuce, no green, solid stem! I have had it with this location! The management has gone out the window as well as the performance of the workers. The employee's must have been recruited from Sonic. SMH. read more

came to this location everything seem normal i placed my order and i waited 40 mins to get my food i asked the employee he answered rude and short im sorry we are short on stuff i wish they told me that when i ordered not after 4 customers cancelled orders back to back read more

Since it was lunch time and both drive throughs had 5 cars in the drive through lanes, decided to go inside and order. MISTAKE. It took 26 minutes to get my order. Two to three cycles of drive through patrons were served before the to-go orders inside were ready. Really? Only saving grace, the cashier named Alex - super nice and polite. Scratch this location of my list. read more

The worst experience I've had! I almost slipped and fell due to the floor being wet. When we said something they looked at us like we were crazy and continued on with their work. The floor smelled like mildew. My sister went to get a refill on her drink and slipped and almost fell. We went and told them again to at least put a sign up but yet the kids they have working here just stared. I will never come back to this location ever again and will spread the word. The food wasn't even that great. read more

Why has this place gone so down hill. Orders are taking so long to get. People here are getting refunds. Others are sitting here with just their numbers infront of them. Its never been like this here. read more

This location has got to be the slowest I have ever been to. Every time I come here is is this way and the employees are just plain rude! You figure management would do something about it but they are just as rude!! read more

Actually the worst whataburger location. Every single time it takes over 20 minutes when i go through the drive thru. Last time it took 45 minutes when i went through the drive thru and after waiting that whole time my order was wrong. When i told the cashier she didn't even offer to make me a new burger. Had to actually go in there to get them to make a new burger. On top of that everything except the burger i had them remake was super cold. the drinks were wrong. Whole experience was just terrible read more

Every time I come here it takes 20 mins to get my food after ordering. Seriously what takes so long? Of course the food is good but it's ridiculous to wait that long to get FAST food! read more

It is 3:27 am and I got into the whataburger drive thru line at 2:22 am. Being from the Midwest, I can post drink drive thru with the best of them- wait times and all. But this wait was horrific. I honestly don't know why I stayed in the line as long as I did. But once that burger hit my mouth I realized the purpose... it was delicious. It may have been my satiated taste buds or the alcohol that preceded it but I am kind of a fan regardless. I'll be back.... at a time that is more appropriate. The 4 stars qualifies for fast food land where anything is free game. read more

Food is okay. The only reason I come to this one is because it is the closest one to my house. Drive they always takes O long, which makes no sense considering your food comes out cold and you can tell its old. Today, the girl at the drive thru asked if I ordered a #1 and I told her no I ordered a #5 and she stared at me like I was stupid until she realized it was HER who made the mistake and not me. will only come back if I have to, might drive to the one on 79 instead. read more

Took 35 minutes to order and get food at drive through. I could of received faster service in a sit down restaurant.

Average for fast burgers.They screwup drive thru orders about 50% of the time; take the time to go in so you can check for yourself. Tried the WhataCatch fish sandwich today, the fish was seriously under cooked and the lettuce limp and wilted. A1 burger always good. read more

Great burgers and easy access in and out. Have to give the staff kudos for correcting the order when they built my burger wrong, mayo and no peppers, but they corrected quickly and did so with a smile, that is all I ask, just get it done, no complaints. read more

Best service I have ever had at a fast food restaurant, maybe any restaurant. Iris, the general manager was amazingly nice and helpful.

Currently been in the drive thru line for 28 minutes at 11:30 PM on a Thu night with 6 cars in line and have moved 1 car up in that time. Ridiculous and total mis-management!! I'll never comeback to this location. I hope the owner of this store reads these comments because this is typical for this location!!! Stay away unless you have a half hour or more to throw away! read more

Stopped for a quick breakfast on Saturday morning at 6:30 am. Sat at the driveup window for 23 minutes waiting to get my order. This is the third time that the service was ultra slow. I will not visit this Whataburger again. TOTAL FAIL. read more

I love Whataburger and If I ever leave Texas, this will be the first thing I will miss. However I was really dissapointed when I stopped at this specific location in my way back from Austin. The personnel is rude and looked like they have just woken up, This guy Edgar was so distracted when he took my order I had to repeat myself three times. Then while waiting for my order I went to the restroom and this one was horribly DISGUSTING!!!! my order took forever and my fries looked like they were showered with this brown residue from the oil, like if they had not changed the cooking oil in years! I will never come back to this location. read more

This location is beyond slow. We have always noticed they are slower than other locations. Today we were in the drive through for 45 minutes. We were in the inside lane and couldn't escape! Plus we had already paid. The girl taking the order took 3 tries to get it right and we only ordered 2 meals. The girl at the "pay here" window ignored us for 10 minutes until we finally waved her attention and said, "oh ok yea you can pay here". Then we sat for 20 minutes waiting for a car 2 cars in front to get their food. Ridiculous! They should have told them to pull up and gotten everyone else through the line. The outside line kept moving at a fluid pace. When we finally reached the window and asked what the problem was they looked at us like we were crazy. We told them we waited 22 minutes just from paying to getting food and the girl just blankly looked at us and said "ok". We asked to talk to the manager and were not impressed with her lack of concern either. Even getting our food and complaining to 2 people we only took less than 5 minutes at that second window. Not going back to this location ever!! read more