I order from this location from time to time because it's the closest location to my home. The food is always pretty consistent, what you expect from Whataburger. This time I ordered a customized double, and my family ordered the patty melt. Everything was good and it was ready when we arrived. The reason for the rating is the service here is always poor. No smiles, you don't get greeted when they see you. I have been in line waiting when no one's at the register numerous times, when someone finally comes out of the kitchen they stand there with a blank stare, as if saying "what do you want?" Many times an order was supposed to be ready when I arrive, according to the app, and they haven't started making it yet. I hope management reads this review because if they fix this one thing, I really believe they will increase sales significantly. read more

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Been to this Whataburger several times. It's always delicious and I've never had issues with my order. This latest time, I arrived well past the time my online order was estimated to be done and still had to wait about 15 minutes after checking in on the app, but I was in no hurry to leave anyway as I had a bit of a drive to get home. Whataburger is easily my favorite fast food burger. I just wish they'd bring back the Lemon Pie. read more

I don't go to Whataburger a lot but I would expect quality food. The French fries looked like left overs. Short burnt looking. Very disappointed. read more

Great fresh burgers & fast friendly service! Favorite place...we need one in Belen. Convenient to hospital.

August 12, 2023. Saturday. Lunch. Luckily there was no line when I arrived. I visited this Whataburger because I had a coupon. The coupon offer; for buying medium fries ($2.39) and medium drink ($2.99) for a free southern bacon burger ($9.19) wasn't bad. So, with tax, I paid $5.78, for over $14 of food. They give you a number and deliver to your table. Delivery person brought me exactly the right number of catsup containers, 3. Kudos to you sir. Burger had 2 patties with pickles, onions, cheese, lots of crips bacon, and shredded lettuce with southern sauce (mostly mayonnaise). The burger tasted okay, I think the sauce didn't really complement the rest of the burger. Fries were dry and a bit stale. Tea, unsweetened, tasted fresh and thirst quenching. Being this franchise originated in Texas, I expected the tea to be this good. Overall, an average experience. I think there are better places for fries and the burger was just okay. read more

Whataburger - Whataburger. Close up of the burger. - Burgers Near Me - Rio Rancho, New Mexico

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This location of whataburger got the job done but could have improved in several areas in my opinion. One, it took quite a long time to go through the drive through. It took approximately 25 minutes to move through the drive through with only 6 cars in front of us. Also the strawberry milkshake had a very strange flavor and tasted like liquid cherry Tylenol. On the plus side, the hatch chili cheeseburger was tasty! It doesn't come with lettuce, onion, or tomatoes etc, so if you want those toppings, make sure to ask for them. read more

I always tell myself avoid certain locations. Don't get me wrong Whataburger has great food, the issue is service. They are always so slow here. You will wait and wait and wait a little more. I do like the burgers. Just wish service was better. Made my burger perfect, fried jalapeño and fried onion read more

Definitely the greatest burger shop in the nation. The service is top notch and very easy going. They have a wide variety of options from classic cheeseburgers to specialty burgers with unique toppings. The atmosphere is casual and family-friendly. Awesome location that's super convenient and desirable. Not quiet in the heart of the city but close to some popular attractions and surrounded by beautiful scenery. Especially breathtaking views of the Sandia mountains and for me that adds to the overall appeal. read more

Whataburger - the front of a store - Burgers Near Me - Rio Rancho, New Mexico

The first wrangler brought to me had a hair, which is fine I just had it remade. But this one came out cold smashed and missing the sauce. I can feel the attitude in the burger read more

Whataburger - Bacon Wrangler Double - Burgers Near Me - Rio Rancho, New Mexico

There melt burgers r the bomb. I never really like hamburgers cold. But I forgot my granddaughter bought me one,so next day ate it cold and it was good. There food is really good for the price. Recommendation Dr. Pepper should just stay Dr. Pepper no additives. Just saying (shake/ malt)etc..... read more

Horrible service. This is the third time I've done Door Dash and they've forgotten the sauce for the nuggets and fries. I called to let them know and he hung up on me. RUDE. RUDE RUDE. NEVER AGAIN. It's not like we have a lot of choice up in Placitas. Thanks for yet another option taken itself out of our choice for meals to go and 'TERRIBLE' customer service! read more

A couple of our burgers came out raw, The service was horrendous, the manager didn't even apologize for the bad service or my burger. Whataburger is my favorite place to eat for fast food. But this restaurant was awful, staff was SHIT. read more

Whataburger - Burgers Near Me - Rio Rancho, New Mexico

Coming from out of town I was excited to try this new to me burger spot. The burger was good. The fries were ok. Ambiance was relaxing and clean. The biggest reason for the 5 stars was the AMAZING service from JOEY. Welcoming, energetic, great smile. He took time explaining the menu to us and got us excited to spend our money here. read more

Through the drive-up window I placed an order for three #8 jr. double burgers, small fries, small drinks. Which is what a #8 meal has. What I was handed were three regular whataburgers, medium fries, and medium drinks and up charged to the bigger meals. When I told the person at the window about the mistake, he argued with me. I asked to speak to the manager, and she said the #8's were correct. I believe they were trying to sell me what someone else had ordered but refused because everything was ice cold. We had to ask for our money back. Check your order before leaving the window. read more

Food was really good tbh. But the manager just berated this poor worker for the simplest mistake/trying to be nice to a customer. You shouldn't treat your workers like that. I'd like to speak to this manager because that is no way to be a manager. read more

I've found them to be friendly here, and the service is good. Here's one tip, get the Texas toast instead of the regular bun. It really makes a big difference in their burgers. read more

Slowly as heck service left at a window for 30 mins don't know why but you need to improve

Lovin' Whataburger! Their green chili cheeseburger is awesome! Pair it with fries and a coke and your beating McD's and BK every time!

Very unorganized! I understand Covid and lack of employees. However, they have 2-3 people doing the same thing! We had to wait 25 mins for our food they forgot 3 items said they were cooking! Then we had to wait some more! Come on people. It's not that hard to think! Omg read more

Love this place! Green Chile on the burgers and the best onion rings! Went through the drive through today and experienced fast service! Customer service was on point as well!! read more

I'm so disappointed in Whatabuger . Burgers taste like they have been premade and sitting for awhile. Cold and cheese is not melted. Taste terrible. I used to love them but they have gone downhill. Rating a 1 is more than I wanted to rate them. read more

The food is decent with the onion rings taking a prize as excellently prepared and tasty. The service however is poor at best when placing an order. My wife and I waited in line behind several others and it took way to long for the cashier to process the orders. Three registers are available and multiple times employees walked behing the active register ignoring the line which had reached the doors entering the restaurant. I spoke with the store manager and she seemed upset that I asked why another person could not man one of the unused registers to help process orders. She walked away when I pointed out the issue and sat down at a table where she was doing some computer work without attempting to help or solve the issue. The manager needs some management training in how to help customers who have a complaint. read more

Waited in line watching the employees talk about drama. I had to leave back to work before I got my order.

I have been coming to this Whataburger for a while and would strongly suggest ordering curbside. I drive for DoorDash and we have to place the order when we come to the store and so far tonight I have been waiting for over 40 minutes and there are at least 5 other people who are in front of me. Each time I come I am always told they are understaffed and when I observe at least 10 people in the back I ponder what is fully staffed. I would recommend not coming during lunch and dinner rush. read more

Wendy's is next door!! We have Wendy's back home so Whataburger is a must. Good bun but not buttery like a Swenson's. Apple Cranberry Salad was tasty. Staff was very caring polite and attentive. 24/7 so good for a late night munchie. read more

Whataburger - Chicken apple cranberry salad - Burgers Near Me - Rio Rancho, New Mexico

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I was going to try it and I wasted 22.08 for 2 burgers and drinks I waited almost 45 minuets and my burger and fries were cold and the manager said do u want me to remake it I said no I already ate a cold burger read more

The good thing about Whataburger is that they are pretty much the same quality and service from location to location. Of the fast food chains this one has been consistent. The place was clean and the staff is helpful and friendly. read more

This is an okay review. Ordered online confirmed my order in person, waited 15 minutes for the "onion rings" and they were lukewarm. The burger is the show, but is prepared sloppily and fell apart in my hands. Apple pie is alright. I come from Washington state and people in the south talk about this place like it's a religious experience. Tried it three times and not sure what the hype is. Moving on to Blakes, been a couple of times, but never had a burger. We will see... read more

I've been to this location 3 times in the last 2 months, and there has been a mistake with every order. Come on guys, get your act together! read more

got food poisoning from here.(i worked there to at the time) avoid if you can this place at least the other ones are fine eaten there plenty this one mad dirty and well i got food poisoning bc i hadnt eaten anything all day but this and gatorade read more

Whataburger is not just another burger chain. It sets the standard for great-tasting burgers at any price. Everything, from burgers to fries to drinks, is BIG and delicious! Most of them are open 24 hours a day! My personal favorite is the Whataburger with bacon and cheese. No mods needed; burgers don't get any better than this. -1 for religious poster on the window. Otherwise perfect! read more

I sent so many emails to Whataburger to open up a store in Rio Rancho, NM. After about a year of them being sick of me, they finally opened one in Bernalillo, NM. Right down the street from me. I was happy. Store #1095. I am from Texas, was raised on Whataburger and what a disappointment this particular location has been. I am so sad to say this, because I LOVE Whataburger. I truly think it's the management though. When it first opened up, I was in there every single week and I became friends with one of the managers, well, not friends but acquaintances because he saw me every week. I saw how he ran it and he cared. After that, for the last few years, it's been crap. Food is not right, order wise, taste is not the Whataburger flavor I was raised with and today, I tried the BLT. It was more like a tomato and lettuce sandwich. Looked NOTHING like what is advertised. Where was the bacon? It's called a Bacon, Lettuce and Tomato sandwich, you would think the bacon would be prominent. I wish some big wig would come into this store and see that this store is making Whataburger's name look bad. Well, I swear, it's the workers. They need better management and workers who want to work and care. Other Whataburger stores around here are GREAT, I've had no issues with them. This is the ONLY location that sucks. Sadly, it's the closest to my home. The first picture is what they advertise, the rest are what I got. read more

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Worst drive through service ever ! I had the receipt of the food I had ordered and she didn't want to give the rest of my food ! Asked to talk to a manger supposedly the manger wasn't there . read more

Love Whataburger but their food is always cold! I hate cold food unless it's watermelon or tacos!

Kameron and Andres are so nice and such hard workers! Best customer service of all Whataburger's I've been to

30 minutes for two bacon cheeseburgers!! My Dr Pepper shake was melted by the time I got my food. Nuff Said

Stopped for lunch during busy rush at 12:30 on a Saturday and the service was fast and friendly. Food was great! Would definitely stop here again!! We ate inside and were in and out in 30 min. read more

Didn't even eat here, was just so annoyed that they claimed they were drive thru AND dine in 24 hours. They're not

Okay, I LOVE Whataburger!!! It runs through this Texas girl's blood!. But this location is a disgrace!!! Is it clean? In the dining area, but the kitchen was horrific!! And the wait...forget about it!! The wait was at least 15 minutes and when we did receive our food it was cold!! Really?!! We had to take it to go because we were waiting so long we ran out of time, and we did not find out about the cold food until we were on the road, otherwise I would have returned and asked to speak to a manager! Truly, I am quite disappointed and will not be returning to this location. Now, were they busy? Yes, but ignoring the dining room guests is a big mistake! read more

The food is good, but EVERY time I receive an order from this location, it's wrong. It's not a hard job. Read what's on the order, and put it in the freaking bag. No straws, no ranch dressing, 20 min after promised and SUPER cold. 1 star. Get it together. read more