**Great Service at Whataburger** I had a great experience at Whataburger thanks to Tim! He was friendly, helpful, and provided excellent customer service. It's always nice to come across an employee who genuinely cares about making customers feel welcome. Tim definitely deserves recognition for his hard work and positive attitude. Great job, Tim! read more

Whataburger - Hardest worker TIM - Fast Food Near Me - Houston, Texas

Obtained the sausage breakfast on the bun. It was hot, fresh and tasty. The Associate was upbeat, happy and very friendly. She was knowledgeable and highly suggestive. The ambiance was relaxed and nicely clean plus fresh feeling. read more

Whataburger - Breakfast on a bun - Fast Food Near Me - Houston, Texas

I was walking behind a lady manager (I was not close enough to read her name tag - Jamaican/African manager) into the front door, and she did not even open the door. I went to attempt to knock on the bathroom door and the manager said to throw my trash away outside. Afterwards, she said I had to buy something before being able to use the bathroom. I said ok I understand, and asked if I could use the restroom and I can get something after using the bathroom as I can go through the drive thru. She proceeded to say again only paying customers could use the bathroom and I knocked on the door - she said you need the code, and I asked if she needed to see my app to prove I was ordering something. I have never been treated like this at a restaurant as I normally order something after using the restroom. I will not be back. read more

Worst location ever!! I don't say that often, but the night workers tonight couldn't get anything right for the life of me. All we tried to order were our favorite whataburger breakfast items, but the lady said a totally different thing. I wanted Biscuits and Gravy with a Jalapeño Cheddar biscuit. I don't know where she got a biscuit sandwich from, but I tried to give her the benefit of the doubt. We tried ordering 2 more items, and it was over $20, but when we got to the window, she said it was $17 which confused me, she never double checked to see what we ordered. When she tried to give us 2 double whataburgers, that's when my boyfriend lost it. She told him that he's drunk, there was one major problem, he doesn't drink. It sounded like she's been drinking on the job if you ask me. He drove off because he was mad. He came back around to try to get his money back, the lady and her manager started yelling at him, telling him that he's drunk, which it wasn't the case. One of the ladies threw the $20 dollars (that he gave her) back at him. Both of those overnight shift ladies that worked this morning (1/5) need to be reprimanded and fired. That is a perfect example on how not to treat customers, just because I don't say anything, I observe and write a review. It shouldn't matter how the customer talk to the workers, you should keep a professional attitude. I know it's a 2-way street but when you constantly get our order wrong, and laugh and give us a dumb look like we did wrong, look at yourself in the mirror. We aren't coming back to this location. read more

The service here consistently takes 30+ minutes. The staff was friendly and kind but I get fast food to be in and out. Not to dig into my sleep schedule read more

I was told that this place compares to IN-N-Out, well, that's a complete fail, I don't like to compare food places, because each have their own touch on food, this however was not good, and very pricey for the quality or lack of. The service was ok, can't really say they were super welcoming, but they weren't rude either. The pace was not clean, had a lot of little flies, tables were dirty. Well, gave it a shot and don't think I would ever go back, not that the location. read more

I came in for late night dinner after work and was found to be in a long line of unsatisfied customers. I was in the drive thru and after the lady yelled at my through the window, I came around to pick up inside to find someone else had been waiting over 10 minutes since the app told them their order would be ready. If it weren't for the nice lady indoors I would refuse to come to this location. read more

This location's drive through will be VERY busy on weekend nights at 1-3am. Expect to wait at least 10 minutes in line. Service and food is what you would expect from a fast food restaurant. Just average. They are usually pretty quick if you order in store. Last time we went, we had to go up and ask where our order was just for them to put it back in the system. My friend finished her patty melt before I even got my fries. But it is what it is. read more

Not to be confused with Wormerburger, which had worms in it ew. Slightly better location than some people have suggested in the sense that it is right in the middle of the heart of town, and it's open late and they can get you what you need, but it's also a bit of a rough area especially at night, and it's not always been very consistent. Still, it's better than a lot of fast food outlets in Houston, that's for sure. read more

Whataburger - What burger - Fast Food Near Me - Houston, Texas

Went in to get a cup of water.. needed to use the restroom. The manager said no restroom unless you buy something... No problem right, not a public restroom for an emergency?? Also I asked for some sauce with the fries I purchased for $2 and she said it would be .75 extra... INSANE. Ridiculous and filthy. read more

This is the second of two Whataburger reviews. The first review was for a visit to a different restaurant with a family member who was visiting from out-of-state. The purpose of this visit was to provide a meal to an elderly family member who is bedridden. This was a good drive-thru interaction. It included the normal "thank you", "sir", and condiment offer. The burger and fries were fresh, looked good, and smelled great. I was grateful, as my family member ate every bit of the burger. This visit suggests to me that the quality of the food and service at Whataburger varies significantly by location... quite a difference from my experiences as a customer for the 49 years prior to Whataburger being sold to BDT Capital. read more

Rude and slow. I ordered my food online and it was still 15 minutes late! No apology. Just an attitude. And I ordered curbside to avoid Covid but I still had to get out the car! read more

Whataburger - This A hole needs a new job - Fast Food Near Me - Houston, Texas

Lola was rude asf and I only wanted to use the restroom. I even agreed to purchase something once she told me that I have to purchase something in order to get the code for the restroom .. I say OK charge me for the cheapest thing that you have on the menu. And then I suggested OK charge me for ketchup. She tried to be funny and cute and was like well. I'm gonna charge you six dollars for it. and then she got upset because Customer was like well. I'll be the customer that order and get the code for you. Use the bathroom. so then she tells me you're gonna have to wait until I finish with my customer so I had to wait and hold my urine until she decided that she wanted to give me the code and then when she give me the code, she told herself, oh I hope it was the right code I gave you. read more

Service is fast enough, but Dine in is NOT open 24 hrs despite what the website and signs displayed at the location states,

Consistently bad. Terrible. Unless you enjoy cold burgers you should go elsewhere. I keep hoping they'll be better than they were last time but they never are. The consistency with which they continue to dish out terrible hamburgers is actually quite commendable. This place needs to be flattened. I'm concerned locations like this will be the reason this beloved Texas brand will soon be nothing more than fond memories of mostly edible burgers from years past when people cared about their jobs and took pride in their work... those principles certainly do not exist at this Whataburger franchise... read more

Whataburger - ... such sadness - Fast Food Near Me - Houston, Texas

Tried to order breakfast for my morning shift and they did everything in their power to tell me no. Saying there will be a wait on everything I was ordering. Also took them minutes to say anything when I pulled up to the box. First and only time visiting this location. read more

When I first moved to the area two years ago, this Whataburger was exceptional. I'm not sure what has changed but I've been highly disappointed the last few visits and will not be returning. I will travel a little further for the s shepherd location instead. I get the same thing every time. A #5. Today, like the last few visits, the buns were wet and the bacon was soggy and greasy. It was awful. I felt nauseous for hours after eating half of it. I threw the other half in the trash. They also look you in your face and lie to you saying the condiments you requested are in the bag and like a dummy I believe them every time just to be disappointed when I arrive at home with no spicy ketchup, salt, or pepper that I requested. You guys need to get your stuff together. I'm done with the chimney rock location. Not sure what happened but it was not a positive change. read more

Whataburger is, and has been, my goto for comfort food, 24 7, all my life. Hot, fresh, amazing. Custom orders done right. The milkshake machine is always working. Just doing what you do best, making the best quality food around. At this location, your manager was talking to customers, serving food, taking orders, and making sure your guests were being taken care of. After noon shift. Just small touches like this have kept me coming back for over 30 years. Thank you for your constant excellence. read more

I walked in and wasn't greeted for 7 minutes, I placed an online order so I just needed to grab the food. they took so long, my Uber driver threatened to leave so I left without my food. I emailed Whataburger and they refuse to refund your money even if you don't get your food. this is the email they sent Hello Brian Pannell, Thank you very much for the opportunity to assist you with your mobile app concerns. At this time, we are unable to process a refund for your mobile order. Once Whataburger starts preparing an order, a guest can no longer cancel. At that point the purchase is complete, and you authorize the restaurant to process the order total, even if you do not timely pick up the order at the applicable restaurant. For more information, please refer to Terms and Conditions listed in the Whataburger App. Whataburger Customer Care Team 300 Concord Plaza Drive, San Antonio, Texas 78216 read more

Whataburger Small Chocolate Shake Price: I ordered this shake as a part of my meal, but it was fairly priced for the size. Taste: I love their milkshakes so much. Just the right amount of chocolate and ice cream. Consistency: Straight ice cream. Too thick to drink when I got it. I drove all the way to work and could barely drink it. Appearance: Messy rim, not nothing significant sticker out. Time: 11:08- 11:12 Delivered the wrong shake, so they had to make it over. They let us keep it! Overall Rating: (3.5 Shakes) read more

Whataburger - Small Chocolate Shake - Fast Food Near Me - Houston, Texas

First time having Whata since they "sold out". Have been wanting to try the mushroom Swiss for a long time and it finally came back recently so I had to have it. We were the only car in the drive thru around 9pm and it took a while to come out, but we didn't mind the wait. Whata is always fresh so it's worth it. The mushroom Swiss exceeded my expectations. Super juicy and flavorful and it's pricey but I'm definitely gonna have it again. read more

Whataburger - Fast Food Near Me - Houston, Texas

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When out-of-towners come to Texas and they want to get some fast food they can't get anywhere else, where do you take them? The correct answer is Whataburger. There are a couple Whataburgers located outside of Texas, Arizona for example, but Whataburger started, and mostly remains, in the Lonestar state. I've been to this location quite a few times and who hasn't been to a Whataburger who's a local? Rather than going through my experiences, I'll give you my top Whataburger meals. If you don't agree with me, you have bad taste. 1. Honey butter chicken biscuit- only available for breakfast (late night and morning), this is an entree that can't be replicated 2. BBQ chicken strip sandwich- served on Texas toast, enough said 3. Any burger, particularly one with bacon- Whataburger is known for their burgers so you can't have a list without their burgers which are quality when it comes to fast food Added bonus: homemade Whataburger ketchup. read more

This place is super busy. Typical Whataburger. However, can't ever tell if the second lane is ever open because everyone lines up in the first line. read more

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had to pull up and wait 40 mins for this tiny little crap. the lady was great but not worth the time and money spent here was cold getting it but whatever read more

Whataburger - #13 Whatachickn Strips 3 piece - Fast Food Near Me - Houston, Texas

Pretty good whataburger. There are lots in Houston to visit and I prefer this one. Line always moves fast and the staff are always pleasant. For fast food I have to say the service is always good. Order has never been wrong in a dozen visits. I will keep visiting until my cardiologist tells me to stop eating bad. Cheers read more

Long ass damn line, got racially called Beaner and even got partially of the order incorrect. Can I have a corporate number please.

I don't usually eat fast food and I've never had whataburger but as of tonight I've changed. the burger and fries were great, good meat, seasoned well. the service was great and young man at window was very friendly and professional, not disgruntled and angry that he was there. read more

Terrible service and burnt food they don't care they try to get you out the line fast but can't even do that. Terrible.

Waited almost 20 minutes for a burger and fries. The lady outside can never get the tablet to take payment from the app, no problem just use my card. She came back out ten minutes later to ask me what I ordered that's when I start getting annoyed. I'm in the second line so I yelled to the lady in the drive through window for a refund. The manager comes out with money followed by the lady taking the order. The refund amount was incorrect for my order and the food they bought out was not my order. I just pulled off cause at this point it's ridiculous. Stay away from here. read more

I have been a 3 year long patron of this particular location and have never encountered an issue with service until tonight. The acting manager or whom ever facilitates the drive through was very rude from the time we ordered via intercom to the time we pulled up in the second lane drive through. We were flagged down from the window which was 2 lanes over after our order was already placed in the drive through. When I came to the realization that we wouldn't receive our order unless I physically walked up to the window did I get Out of my vehicle to walk up to the side door to speak with whomever. Not only did I receive an unfriendly manger who wouldn't speak to me unless I came inside I also finally received my order with a disgusting attitude from the on duty manager and employees. The only person even remotely customer service oriented was the on duty security officer. read more

This has to be the worst hamburger restaurant chain in America. They make McDonald's seem like a health food store. The burger options are so filled with calories that I believe they are literally killing Texans with their food. The calorie count range from 900 to about 1700 for one burger. My food was so greasy and so salty and ill prepared that I could only eat a quarter of the burger and felt sick. They are what is wrong with fast food in America. The Standard cup option for soda or sweet tea was so gigantic that I only filled half the cup and was satisfied. The service at this location was so horrible that an employee that came to me with the catchup options and napkins did not greet me well and in fact scurried away before I could even get napkins as if she loathed her job; I watched this happen to another customer as well. I wouldn't even recommend this place to my enemy. read more

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It is 10:43pm on Sunday night November 26 and this lady who is speaking on the microphone is so rude and brings to raise her voice being rude. I manage a 5 million dollar restaurant she shouldn't be working here she's an embarrassment to your company . read more

Dumbass asked me 3 times if I wanted gravy I said yes they give me ranch

Now that I've figured out that just about every menu item is customizable, I like coming here. I get a different bun for my burger, toasted on both sides cut in half with all of the accoutrements. When you do it this way, they are forced to make it fresh rather than give you something that's just been sitting around. I'm partial to the vanilla milkshake and bacon cheeseburger but maybe I'll switch it up next time. read more

Closed doors at night when app says in-store pickup is available. Slow service, waiting for 1 item for over 10 minutes when I had already ordered ahead of time. read more

the worst whataburger i have ever been too. waited in the drive thru line for 15 minutes and when i finally reached the speaker i was told by the manager that they spoke to me 3 times but if no one is answering that means no one is at the speaker!! instead of making sure their customer was satisfied they told me they werent taking my order. the manager tony does not need to be a manager at a customer service food industry ! read more

Not organized Bad management unprofessional ways he they work around employees :; food take for ever ... not sure why he keep going out he office when he have a lobby full people ... really disappointed I would be reaching out to corporate.... U have go ask staff for u food that sad u been wait there .. now is cold read more

Honey bbq chicken sandwich is the best Fast service and clean staff Keep up the good work read more

Very slow location unfortunately. The cashier with the glasses is extremely rude and looks lazy compared to all of the other workers there. I think her name starts with an "s" but her name tag was hidden. She got annoyed because I asked her for a part of my order that was missing. When the manager, things seem much quicker and more efficient read more

I finally had no choice but to give this place another try one late night. I ordered chicken tender meal but due to my last experience I asked them to make everything fresh. The lady working was nice and asked me to pull to the side. I had to wait about 10 min but it was DEFINITELY worth it. That was the best whataburger food I've ever had! I will be back but I will make sure I ask for fresh food. read more