The sandwich was utterly.. bad in every way possible. Dry. Not juicy. Buns looked stale. read more

Chick-fil-A - Grilled Chicken Sandwich - Fast Food Near Me - Houston, Texas

I had the worst experience with one of the night managers named Katherine working the drive through over a browny. She yelled at me and spoke over me as I was trying to explain to her what happened. She truly needs to be coached on how to handle and treat customers. read more

Christine was such a sweet soul! She had a very soft-spoken, kind voice and gave great service. This is definitely my favorite location now!

30 minutes in the drive through and still 5 cars ahead of me. It's like standstill. Both lanes. The line wasn't even that long when I queued. Unbelievable. I can't exit anywhere either. Bad engineering. And I have to pee. This is not going to end well. Where's that empty bottle when you need it. Oh But the food. It's so good. Can I Endure? Ugh. I'm such a whore for food. And What's going on with the tons of birds jumping ok my car. Omg! It's Like I'm in a Alfred Hitchcock movie! Apocalypse now!! Help. read more

Chick-fil-A - Birds everywhere - Fast Food Near Me - Houston, Texas

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Extremely slow service for a couple soups. Makes no sense the prolonged wait times when it isn't that busy all considering.

Walked over here for lunch while staying at the courtyard just up the road. The service was prompt and the cashiers were friendly. I had my order before they could even pour my drink it was so fast. The food was hot and delicious, and the place was very clean. No complaints I can think of. read more

I get this is a terribly busy location. Great for you all. But to give my order to the first guy. Have him repeat it. Get it confirmed by a Second Lady.. theeeenn have the lady at the window tell me what should be in my bag... and it's indeed NOT IN MY BAG.. that's insanity. read more

I was really looking forward to my meal -- you know that feeling when you've been craving Chick-fil-A all day? But when my Uber Eats order arrived, the main part of it -- the chicken sandwich -- was missing. All I got were fries and a drink. When I called the store, the first person I spoke to told me they couldn't do anything except give me "reward points" to use the next day. That's not helpful when you're sitting there hungry with half an order you already paid for. The bag was sealed and the receipt sticker clearly listed everything that should've been inside, so the mistake clearly happened in-store. I completely understand that errors happen -- we're all human -- but the way this was handled was beyond disappointing. I called back about 20 minutes later and spoke with a lead who said they might be able to send it if a driver was available, but I'd have to make another order first. Then I was left on hold for over 15 minutes with no updates at all -- only to have the call end with no resolution. For a brand that's built its name on great service, this experience was the total opposite. Mistakes happen, but the lack of care and follow-through made it so much worse. read more

The service was friendly like usual Chick-fil-A standards. I don't usually come here but we decided to dine in for the new year. The restaurant was cleaned. I was disappointed in the food quality. I got the spicy chicken biscuit with egg and cheese. The patty was so thin and hard. The hash browns were burnt. The coffee came with all the syrup at the bottom of the cup and despite mixing the drink, it was too sweet I couldn't finish it. read more

Chick-fil-A - Spicy Chicken Biscuit with egg and American cheese. The chicken patty was so thin. - Fast Food Near Me - Houston, Texas

I ordered cheese. My sandwich had NO CHEESE and NO PICKLES. This is the fourth or fifth time. My husband said he used to work here in here in his early 20s some 15+ years ago, and he's appalled at how far the service quality has fallen. Do better. read more

Chick-fil-A - I ordered cheese. This is multiple times y'all do this. Hire people who have brains. - Fast Food Near Me - Houston, Texas

The service here is awful. After coming home I open my bag and find fried nuggets instead of grilled. When I called to let them know the order was incorrect they told me I had to go back because they weren't going to refund me over the phone. They also said they are unable to refund the order without the customer being present in the store which I thought was ridiculous because I have never had this problem before. I told them I had a gluten allergy and I couldn't go back because I was already home. When I finally got ahold of the manager Ingrid, did not apologize. Instead, she told me I "should've told the cashier" about my gluten allergy when I didn't think I needed to because I specifically asked for grilled nuggets. She was so persistent on me going back to get a replacement instead of refunding me for my whole meal. After I asked her for her name she tried to ignore me and had an attitude. After our disagreement, she finally decided to only refund me for my nuggets. Ingrid and the other staff member both lied to me about refunding me my order. Overall, this was one of the worst customer service experiences I've ever had. The lack of accountability, the dismissive attitude, and the unwillingness to correct their mistake were completely unacceptable. read more

Rude customer service. Rushy & the lady who took my order rolled her eyes and showed no enthusiasm. I thought chick fil a was a place for positivity but i guess not read more

I'd rather have almost any Chick in my mouth than Chick Fil A in my mouth. This is the Chick-fil-A that I use when I need some pre lifting chicken which I often don't. It's the first place I've ever seen that has three or four lines of cars in the drive through which gets backed up for a long way anyway. It's madness and lunacy to be honest. Not my favourite thing by any stretch of the imagination. I think they could do a better job. food is overpriced and tastes dry and like crap to me, as always. read more

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Today was a 5 star day at Chick-fil-A! What a nice touch to have heart shaped biscuits on Valentine's Day. This location is always pretty speedy, even when the lines are long. I haven't been inside in a while, but the line is always calm and the workers are very professional. read more

Chick-fil-A - Chick-fil-A Chicken Biscuit - Fast Food Near Me - Houston, Texas

The service was amazing, Joshua Morgan made it an enjoyable experience, he was so kind and polite he really made my day turn around. He has incredible manners and understood everything I said. I will be coming to this location for now on. This was on Wednesday. :) read more

Went to chick-fil-a, one night and tried to open my app and it had me log in. I didn't remember my password so I had to reset it. Once I reset it I found I had lost all my points. The guy who took my order told me to reach out to customer service and they should be able to help me. Wow how I was so expressed with customer service, they not only help they found I had 2 accounts, combined both and gave me my points back, and all of this happen in a matter of 1-2 days. Well I know you got my service for life, and I appreciate them finding my points and helping me out. And it didn't take long to respond. No thats what I call great service. Thanks chick-fil-a.. read more

Don't go here! In the drive thru lane we asked what was the next size above a 10 count chikin mini. Stupid girl said, we don't make more than 10. You can either have 4 or 10! We ordered 2 10 minis. When we pulled up we were passed time and time again as they delivered food to everyone but us. Finally got them delivered and asked delivery girl about it; she said- oh yeah- we have a 20 count like what you got- but it's a tray and she probably doesn't know about it. The chick fil a on Holcomb n Kirby does. One in Meyerland does. Educate your staff! There is a reason you only have 3.2 stars and every one else have 4.5 read more

Always an issue with my orders being correct at this location. Today my order was suppose to be a bacon, egg and cheese biscuit meal, but instead, received a bacon egg and cheese muffin. (Order #10535663) and furthermore, Always way undercooked bacon compared to other locations. I attempted to place this complaint under my transaction history, but the app was not allowing any complaints to be made within it. read more

Chick fila on Hwy6 and 59 has really gone down on their customer service.. They use to be TOP bar with the BEST customer service. Not any more.. I have had now 3 different situations 1st one I had my 2 children in the car under 4 placed order in drive through paid got to the window and forgot to order a drink for my other child. They refused to let me order a drink unless I went back around in the 10 deep car line. Talked to a female not friendly manager and she could hear my kids screaming bloody murder she told I could physically come in... 2nd EVENT There is a drive through and an online line "they" switched it and I was in the inner lane that was now changed to online.. Nothing was said after waiting 8 cars deep.. The kid told me sorry we just reversed the lane the day before and again I would have to go back around 10 cars deep on the other side!!! 3rd TIME TODAY!!! I order my lemonade with NO ice and a small French Fry. I waited 18 minutes to finally get my lemonade "with" ice and NO Fries... The kid takes my drink back and tells me they didn't charge me for the fries.. I said no problem can I pay they said NO you have to go back through the line again!!!! This was NOT my fault!! Had a manager come out and they told me the same!!! Now I have been at this place for 30 minutes!!! Serious last time I will go there... Crappy crappy service read more

Stopped at this Chick-fil-A for a midday snack. My husband got the spicy deluxe chicken sandwich and I couldn't resist getting their waffle fries. My husband felt that their spicy deluxe chicken sandwich is very juicy and tasty. I love, love, love the waffle fries dipping them in the Polynesian sauce instead of ketchup. One thing that totally impressed me was that we paused momentarily by the cashier after paying and already another employee was walking around looking for us with our food. Extra, extra speedy! This location had a kids playroom for those who have kids. There are outdoor seating with umbrellas but I imagine it would be too hot in the summer to sit outside. read more

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When is anyone going to say the Emporer is naked! Chic-Fil-A has left us. The chicken is no longer tasty. The buns are very inferior to how they were in the 80s. The waffle fries are practically inedible. They are never crispy. Just mush. And Chic-Fil-A express has no sides to choose from. Boo to Chic-Fil-A! Step up the game or just leave the field! read more

I stopped by either Saturday or Sunday evening, I was hungry but really was looking forward to the lemonade. I had $20 on me and didn't want to use my card, so after putting some gas in the tank I had $9 to spend, which in previous visits, should have been more than enough. I ordered my usual 8 piece nugget with a regular lemonade. I was shocked when the uninterested teenager who took my order on the tablet told me it was $10.80 something. Before I could say anything he saw the cash in my hand and said to pull up and he would take care of me there. So I did, thinking maybe there was a mistake somewhere. The 2nd uninterested teen repeated the same price, so I asked it's that much for the 8 piece combo?? He looked at his screen and muttered yeah... so I told him I only have $9 so I guess forget about it. He muttered something about it's probably the lemonade. I always get lemonade, and my total has never been over $10... but I'm a non-confrontational type of guy, so I asked how much would it be with a sprite... and this is when I knew something was up - he told me my meal with a sprite would be exactly $9. What are the odds. I said ok whatever let's do that. So as I pull up to pick up the food, I'm looking at the menu prices online. 8 piece meal is $5.95... and a medium lemonade is $3... though I fairly certain with the combo discount it comes out to a little less but I could be wrong. But even if it doesn't, $6+$3=$9... not nearly $11. I got my food, which didn't have any sauce that I had to request because I was never asked, and either got a diet sprite or the sprite was out because it tasted like straight soda water without any syrup. I worked at a Sonic for years during and after high school, I know a thing or two about this. And this just reeks of somebody stealing cash from the store, by either over charging and pocketing the extra cash, or pretending to ring something up and erasing the ticket completely when they see that cash is being used. Either way, my 8 piece meal with a lemonade has never been over $10... and this experience has left a bad taste in my mouth. I doubt I'll be visiting this location again. read more

Just like any other visit to any other chi fil a locations. They are very polite, quick, mostly accurate, & tasty. I signed up in the drive-thru for their text/rewards program & I receive text messages announcing their specials, drive-thru parties, & events. Don't forget your sauce(s) & ketchup(s)! read more

I ordered via GrubHub and they forgot ALL MY SAUCES except ONE measly chick fil a sauce. What is wrong with y'all. Can you READ? read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

Fast! No business is 100% perfect but you can tell they strive for customer satisfaction and high quality, fresh food and beverages.

Chick fil a quality is absolutely exemplary at this location. Customer service, customer service, customer service!! No matter how busy they are they step up the customer service to match the needs. Ms Charlotte greets everyone with warm welcomes as you walk in the store and thanks everyone as they leave. Refills and bussing tables are offered to customers before they have to get up. Ambiance is so pleasant. Well done Chick Fil A!! Thank you Ms Charlotte for brightening my day for sure!! read more

Asked for an avocado lime ranch because I like eating my fries with it, the employee asked me to pay 50 cents. This is the first time any chick fil a wants to charge me for it. Every other chick fil a I've been to has done it with no problem. Really 50 cents? It's not even about the 50 cents, it's about the customer service. I spend tons of money on chick fil a with the app. Well, not anymore... read more

This Chick-fil-A is slowly becoming my boyfriend's least favorite. Every single time we order from UberEats from here, our order is COMPLETELY wrong. They have also gotten our order wrong 2 times when we drove through the drive-thru. It's just a bit ridiculous the rate they forget things or randomly swap things for the wrong item??? So confused. We never come here anymore, we have started going to a farther location. read more

Every time I order from This specific chick-fil-a they NEVER fill the fries ! The pictures displayed below are from two separate occasions. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

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There are plenty Chick-fil-A in the area please choose another one! I have had too many bad interactions with this one for reason I have no clue about. The workers are majority Hispanic so I don't know if it's a language barrier. I have been to plenty of Chick-fil-A with majority speaking Spanish and still no problem. On Nov 8th There was a incident where I went to pick up an mobile order in the inside and wanted to place an additional order and I was standing at the register where all the workers looked at me and was speaking Spanish and no one took the order until the manager in a red button up came and attempted to take my order and I was like it's ok. I ignored that incident because I blamed it on being busy, when I was walking out the door there when to look like chic fil a corporate people coming in the door for a visit. I just got in the line outside to place my order. On TODAY 11/20/2023 I chose to use my birthday reward for a free Entree and get some more items along with that!. I had also a free delivery reward to go with that. I placed the order for delivery and told that the delivery won't be until 1:16 pm and I placed the order at 11:21. My coworker decided to eat the same thing and she was going to pick her food up so she won't have to wait. So I called to see if I was able to switch from delivery to pick up and MADOLINE stated that I would have to cancel my order and make a payment at the restaurant. I told her it's ok to keep it as delivery because I wouldn't have the reward and I will have to wait for the money to go back on my card. I received a text stating that my order can't be delivered and to contact the restaurant. I called the restaurant back and she said that MADOLINE told her to cancel the order. On the app it is still saying right now that the order is still being prepared. The money was taken out of my account and my birthday reward is still gone. I am a signature member so getting free food is not why I'm doing this!! I have spent PLENTY of money with Chickfila. This location needs to get it together and clear the language barrier. I however still need my money back because you guys got your money and i didn't get any food please and thank you read more

I requested a chicken sandwich with fries and drink. The delivery person gave me a piece of chicken with cold fries. I called the restaurant and was put on hold. No one wanted to assist me. I will never order from them again!!! read more

Chick-fil-A - Chicken sandwich. Where's my bread? - Fast Food Near Me - Houston, Texas

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I have to say, the drive thru is becoming more and more excruciating. I was in line #1 this morning at 9:08 it shows I placed my order and nobody knew English. I asked for a bacon, egg and cheese biscuit with egg white because of my heart condition and I don't care how many times I told the person taking the order and they still couldn't understand how to place an order for egg white. They were not trained properly and I didn't receive the correct order. Instead, they charged me even for extra egg. I've seen an ongoing issue with English in the drive thru line and it's seriously becoming a pain. Today was absolutely the worst with how long I sat there with patience and they still didn't get it right read more

I should've read the other reviews... I placed a mobile order - picked it up only to get to work and see that it was the wrong order. I called them and spoke to a manager who said they would honor the nuggets I ordered and add a reward for me in my app for me to get a replacement. That never happened. So not only are the incompetent but they are also liars read more

Worst chick fil an experience i've had before. Usually very happy and satisfied with the customer service that we've experienced. This time was the complete opposite, the server Rosa messed up our order and when we went to correct it, she was very rude to us and would not fix our order. We then spoke to the manager who tried to recharge us for the order instead of fixing it. Never coming back to this cfa branch again. read more

Worst chick-fil-a ever. The food tasted awful and service was really bad. The manager is useless and can't resolve any issue. The food being out cold and miss order items as well. No more chick-fil-a! read more

The owner, Yomary , Kentrell and the rest of the team were amazing with taking care of our order for our teachers! They have gone above and beyond during the recovery of Hurricane Beryl to serve their customers! We received our order fast and efficient way but most of all the best service! Our teachers are grateful! read more

I went with some family during the Hurricane Beryl aftermath. First of all - the drive thru line was HUGE (backing up on the feeder!) and the parking lot was full, as well as tables inside. Busy would be an understatement!!! We ordered to dine-in and the meals came out like 3-4 minutes after the order which was so impressive considering how many people were there! Food was yummy and warm (I was so desperate for a hot meal) also shoutout to my girl Ava V she was putting in the work with getting those meals out (this was 59 & Kirby location) read more

I know my review won't make a dent in their business but I can't help to express how terribly I felt at this location around 10pm last night! I was picking up the order for GrubHub and noticed that paper bag is leaking the grease. I asked for a plastic bag to put the paper bag into so it would not smudge my car seats. They said no and if I don't like it I don't have to pick it up. More so, when I insisted for the bag, they called the officer to remove me from the property. Mind, I'm 61 years of age! Getting treated like this?! read more

I usually don't write negative reviews, but after several trips gone wrong to this location, I just have to. I think maybe they have gotten used to just being so popular due to their location, but I have found the service to be subpar. Almost every time I go, something is missing from my order, whether it be sauce, dressing, or even a straw. I feel like the workers do not take enough time to make sure everything is complete. And on top of that when you notify them, nobody really seems to be apologetic. They also don't salt their fries or hashbrowns which I can't seem to understand. read more

The location at West Airport and 59 routinely gets our order wrong and they have no process to right their wrong. This last time We were not driving back over to get the item left out, they could not issue a refund even though we paid with a card and said if we did not come get the item within a week it would be too late. This location obviously has no respect for their customers and does not value them. The location closer to Kirby and 59 in Houston is a lot busier and manages to get their orders correct. Maybe there needs to be retraining at the Stafford location or hiring of more competent personnel. read more