I'm not sure how this location has a low rating, but they've always been good to me when I go there. Customer service is great, the food is amazing, what else could you ask for? Food: I think five guys makes an excellent burger. One of the best burgers in town, made fresh to order. I love their bacon cheeseburger and their Cajun fries are phenomenal. I also like it they finally put together a combo for like 14 bucks which is a great price for five guys. I will say this, though they could offer a small smaller fry because if he buy the Fry alone it's like seven dollars for a small. They should even have a smaller version of that because that fees like three people. Customer service is always great. I will know though I'm not sure if the AC is working or what it looks like they have a standalone AC blowing inside the restaurant. It could be that it is just so hot that they added to that as well I'm not sure. Definitely a five star review. An amazing Berger with great customer service. read more

AMAZING WORKERS, GOOD FOOD, + peanuts were good. Guy at front desk was chill like crazy but not too much, good ways at making me buy stuff. Place was clean and no odors or anything, W eats bro straight gas read more

Was craving a delicious burger and that's what I got. Cajun fries are delicious and little bacon cheeseburger with jalapeños was yum! Chefs kiss read more

Five Guys - Burgers Near Me - Houston, Texas

Awful place. The cheeseburger was drier and tougher than leather. The music was blaring, it has the ambiance of a gas station. I'll never again eat at this chain. Don't waste your money here. read more

The burger is monstrous and delicious and one day I will learn that my eyes are bigger than my stomach. Employees were having a grand old time which I loved, and they were quick. Knocked stars for the prices and the soggy "little fries". read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - Houston, Texas

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Best burgers in Houston. Love this place. It's freezing cold inside so wear a sweat sweater!

Let me start by saying the customer service was great,greeted with enthusiasm, However the food left lots to be desired. The Burger was dry,I asked for mustard and grilled onions. I got a Grilled onion sandwich with a little mustard. I asked to have only salt and pepper on fries..in this little bit brown cup were fries cut in little pieces! I am never going to this 5guys again. It's back to 1960 and Cutten rd next time. The owner is probably a very cheap person. read more

Learn when to turn off the orders. Over 30+ waiting over an hour to get food! Understaffed and did not communicate with the customers at all! Manager finally showed up and didn't say anything but to take a picture and put gloves on. 0 communication. The picture does not even show the left side of the restaurant! read more

Five Guys - Burgers Near Me - Houston, Texas

Came in tonight to pick up dinner and the team were so happy and friendly! They really made my night!! The food is delicious too - thanks so much team! read more

Great food and great service!!!!! I went for the first time in my life and my family and loved the setup and the ease of ordering and receiving your freshly made food! The burgers and fries were delicious! I will definitely return!!!! read more

Service, food, and systems. Waited over an hour, because they wouldn't provide a refund same day- only the manager (someone not present) can perform a refund. The nonsensical system reported my order was complete in under 10min. The workers were unconcerned about the insane wait time. Serious disappointment on multiple levels. Wouldn't recommend this place to anyone! read more

Excellent service and so much clean. The store was very clean even in the hiding areas. The manager help me with my order and was very kind

You know what you get when you go to Five Guys - consistently good quality, generous portions of fries, overall delicious, but all on the pricey side. I didn't have any issues with my order on a recent visit, it all came out correctly and in a timely manner. read more

Similar to all other Five Guys - a little slow and pricey, but the burgers are great. This one was actually slightly faster than I'm used to, and we enjoyed the peanuts while we waited! We split two burgers and a large fries, which was more than enough. Parking was easy though a bit crowded. read more

Five Guys - Cheeseburger and fries - Burgers Near Me - Houston, Texas

Went in because they were supposed to have amazing fries. Walked in and huge place was basically empty. Ordered a regular size Cajun fries and waited while they put them into the fryer. Then dumped a bunch of extra fries into my bag and smiled. The entire order was soft and soggy. The paper bag was dripping with grease. Not good They got an extra star because maybe they were just trying to feed a guy down on his luck. But really, why not make the fries crispy? IDK. IDC. IWBB. read more

It's been years since I've had five guys. The burgers are just like I remember, super juicy and classic tasting. I love getting mine with the "all the way" grilled onions. I will say, the burger was extremely messy, and sloppily made. The fries were good! they are known to give you so many in your togo bag. Service was really dry but at least not rude. Burgers and fries - $15. read more

Five Guys - a hamburger with lettuce and cheese - Burgers Near Me - Houston, Texas

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I'm a fan of Five Guys in general - the burgers are satisfying and the extra fries in the bag are a treat. However, the takeout experience I had was very frustrating. There was lots of oil, which is to be expected (because after all it's burgers and fries) but it caused the bag to lose its structural integrity within 10 minutes...while it was in my car. RIP all the fries that fell on my car floor and also my car seat which has a huge oil stain on it now. Five Guys needs to stop cheaping out on takeout bags because this experience ruined Five Guys takeout for me. Five Guys food is great, but it's dine-in only for me from now on. read more

Five Guys - Big sad. The takeout bag ripped 10 minutes after I received my order. - Burgers Near Me - Houston, Texas

Hamburgers are always hot and made to order! I like eating outside where the tables are.

Service was great and friendly environment as well! An employee named Berto? Not sure. But he definitely lifted the atmosphere and food.

I don't know why this location has only three stars. Every time I come it's a good experience. Staff is good. Food is fast to come out and food is always hot. Burgers are great! read more

Always give us so many fries and are super friendly :) My favorite location out of all the Houston area read more

Five guys really is so good. There's just so many restaurant burgers that miss and Five Guys NEVER misses. I know most people hate their prices but like I said, their burgers are always DELICIOUS. They also flood your bag with fries and have peanuts. read more

This one is for Reviewbrah. He recorded VORW Show 92 this week in segments. I was also on the Belgian model railroading imageboard he was posting on the night he finalized it. Some of the other posters were giving him a hard time which gave rise to his bad mood in the beginning segment of 92. 5 Guys ("5G") is one of his favorite things and favorite things of other people are always a nice thing to behold, so burgers will spread cheer this week for all (or for none, because if we spread good cheer to all then nobody will have it.) In his weird state back east they have "the best burgers and fries" and he gave them a 9.8 out of 10 on the ol' rating scale. I was aware of 5G (both the burger & fries purveyor at bar as well as the disgusting sex perverts that show up in pornographic films when a hot lady or confused young man calls the plumbers over to fix the sink) but had never visited since it's a chain and I had a pretty lengthy list of local burger joints to check out first. But the bacon burger made Reviewbrah existentially happy once upon a time so I decided I would try one too. I'm an impressionable youth and essentially just a latchkey kid if someone speaks to my inner Bobandy about burger related topics. Reading up on the biz beforehand I like that they do not have freezers in their franchises, just coolers. So nobody beats the meat of 5G since it is not frozen. Unlike Elevation there are no organic or free range options though it is just beef. I like that you can find out prices in advance if you ghost the order online screen - the bacon burger starts at $7.29 and a little cajun fry runs you $2.79. It's casual and there's no pretension since it has a sort of 1950s hometown diner feel, it's an open air kitchen with a low counter so you can stare straight back at the people making your food. There's a tiny parking lot at this one with a lot of parking spots blocked off for the other businesses in the strip mall, but since it's five minutes away from my house it was the closest one. They were not open precisely at 11am like they claimed they would be, we had a queue outside well into 11:03am before the door was unlocked. The wait time is 10-15 minutes for your food to be made to order (even if you order online they won't cook the fries until they see your beautiful face sashay in through the front door.) Rabble rabble rabble minor logistical complaints. A review of 5G food in two acts today, starting with the Cajun style fries: Petrol Station's fries were hella disappointing last week but the Rancor was so good it didn't rustle my jimmies too briskly. Meanwhile 5G Cajun fries are off the chain for a chain joint. They're not spicy by any means, it's supes weak compared to Ville Platte's fabulous Slap Ya Mama cajun seasoning but they are pretty well seasoned, essentially one less shake than Fuddruckers does with their fries. There's enough seasoning you can even see it on the little drink cup they serve the fries in. This isn't going to impress with you heat but the actual texture, stiffness, and overall mouth feel of the fries does win out against anything else you can find in a chain joint. What's better, this location follows true to form by adding in fries at the bottom of the bag. They are supposed to do this. It's not an accident, it is lovely and a nice little touch of kindness in a cruel world. Bag fries statistically taste better than the fries out of the cup, since they were served with extra love. It's science, don't argue with me, Linda. On the Bacon burger you can go all the way (ketchup, mustard, mayo, lettuce, pickles, tomatoes, grilled onions, and grilled mushrooms) or you can customize more. I figure there's less chance for mistakes to keep it simple so I just had them go all the way. The grilled onions and grilled mushrooms are just amazeballs - onions and mushrooms pair together nicely as two of my favorite things to get some Shrek flavor juxtaposed with the boomers. But since only few burger joints have the grilled mushrooms option in addition to grilled onions, I am in grilled heaven right about meow. The rest of the burger takes nothing away from my burger pleasure. The burger patties are a little smaller than I had imagined and a little bland, but as long as you don't eat it dry you won't actually notice. If you get it all the way the ketchup, mayo, and veg add some distraction to the patties so already it's not a big hit that 5G doesn't do to patties what Old Fashion and other god-tier local burger joints do. The bacon adds in so much sensual, smokey flavor the slightly bland patty profile melts away into the ether and you are left with quite a nice bacon burger at that point - add the mushrooms and onions and you are the new mayor-sheriff of Flavor Town, baby. read more

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I don't have a regular fast food habit but it's been a crazy busy day and I had a weird craving for a burger and fries. I stopped at this Five Guys (I have not had Five Guys for years!) around 830p. They close at 9p and I felt bad since it's close to closing time. I ordered the Single Hamburger w/ jalapeños, grilled onions and mushrooms. The Cajun style fries is a must because...I love fries! While waiting for my food, I grabbed some peanuts. The cook was singing and cheerful, full of holiday spirit. He even joked that he should be on American Idol! I apologized for coming in late as I personally don't like when that happens since I use to work in hospitality and retail. The staff assured me it was nothing and I didn't come in late since my food was done 10 minutes til close. They were very friendly and of course Five Guys tasted like Five Guys. No complaints here. read more

Five Guys - Clean dining area - Burgers Near Me - Houston, Texas

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Sloppy burgers. Yeah I made have ordered mine as bunless (lettuce wrapped) which probably made the situation worse but my friends was just as sloppy on a bun. Got a ton of fries in the "small fry" and they were piping hot but got soggy real quick. Ok place for a quick burger and fries but that's about it. Service was friendly and fast. read more

Five Guys - "Small" fry - Burgers Near Me - Houston, Texas

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Jose at the front is just awesome! Always so kind and does his best to help the customer and give great service. The food here is great! Yeah, it's pricey, but it's definitely worth it when you can actually taste the freshness. I love this location, by far my favorite one in Houston due to friendly staff and good food. read more

Awesome service, very clean and sanitize. My food was fresh, prepared right in the front of me. Five guys use fresh lettuce and tomatoes. Five guys are made to order!!!!! Yummy read more

As we walked in, immediately were greeted by the staff. There was a gentleman named 'Turtle' was super nice. He smiled as he serviced us. What a service! Definitely will come back for the friendly environment! read more

Just got home to discover our delish grilled cheeses that we ordered as our cheat day meal are far from "good" as described. Thank you for helping to ease us away from your amazing burgers on our journey to vegetarianism and never having a craving to go to Five Guys again. Unprofessional staff that really go the extra mile.... Must miss. The pictures look much better than the sandwich. Goodbye forever old friend LOL read more

Five Guys - Burgers Near Me - Houston, Texas

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This place is trash. They get orders mixed up and causes delays. Never coming here again. I rather drive farther and eat at the competition. I don't care the competition is farther and more expensive. The competition is still better than this place. read more

Asked for extra chrispy fries. Manager who was staying near by said it os against policy!?? Like what-did you hear youself.. I have been visiting this location for 5 years and never been a issue. I guess with new managment it is time to change location for 5 guys... read more

Fast, delicious food. Great service and we got there with 30 minutes to close without feeling any pressure to eat fast. Super welcoming.

Staff was very nice. But I had one cheeseburger, the smallest fries order , and NO drink. $17 Definitely not a meal worth that price. Five Guys has gotten full of themselves. No wonder it was empty at 12pm in a high traffic area of town. If I hadn't had a gift card I wouldn't go. read more

This place is entirely too expensive for the average customer. The burgers are good, and they are pretty good with making them to order.

Very clean location, good customer service and burgers were flavorful and juicy. The French fries are made fresh and I love the thick cut. Overall good place for a good burger. read more

Five Guys - Restaurant interior, very clean, friendly staff, good good. - Burgers Near Me - Houston, Texas

Dropped in for a quick lunch arriving at almost exactly at noon and found the small parking lot filled, with extremely narrow parking spaces I was unable to find a space to accommodate my extra large Toyota SUV rental so I found my way around the back of the tiny strip-mall with similar results, after maneuvering around I finally managed to wrestle the beast into a corner space. Thinking the restaurant would be over-run with hungry patrons we were quite surprised to find the restaurant nearly empty, all the high top tables were empty and only two of the other tables had customer sitting and no one had food in front of them. As strange as it seemed and after questioning our dining choice we decide to placed our orders and grab a seat. The restaurant was immaculate and the staff was extremely friendly and efficient, with little to do they all seemed to work well together and assembled the orders accurately and rather quickly being everything is cooked to order. A few of the employees were in front of the counter wiping down things and sweeping the floor, although this location has been open for a number of years it appeared brand new. Our number was called and the guy handing out the orders double checked the content of each bag making sure everything was correct. The food was freshly made and served hot. The three of us each had ordered the grilled hot dogs and fries and each order was wrapped in foil and identified with a number matching the receipt eliminating any confusion at the table. The three orders of fries were in cups each overfilled with what looked like another complete order dumped in the bag on top of the over-filled cups (you may want to consider ordering the smallest size and share, there were plenty for that). I like the selection of toppings but always found the absence of chili a little strange but the quality of the dogs and the way they split and grill them they are tasty without it. With the exception of the parking we thought it was a great experience at a reasonable price and definitely will return. read more

Five Guys - Burgers Near Me - Houston, Texas

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I have this problem. When I'm hungry, I just CANNOT make food decisions. And for some reason, yesterday when I was leaving work, I was FAMISHED. Text messages start flying: "What should we do for dinner?" "I don't know, what do you want to do?" "Wanna meet somewhere? Should I pick something up?" Three text messages in and I realized this would not end well. My last, pleading text: "I'm so hungry, please just tell me what I'm eating." LOL So a decision was made. "Why don't you pick up Five Guys? Hot dog, just mustard for me." I was relieved that a decision was made, but also kinda disappointed, because I had never been a fan of Five Guys. After making a fuss about not making a decision, though, I wasn't going to push back. So I begrudgingly asked, "Are the hot dogs good? I've never had them. Do you want fries?" I was assured that the hot dogs are delicious, and that I would love the Cajun fries. So there you had it. I Yelp'd the nearest Five Guys, found this one on my way home from work, and called them while I mapped my way there. A super nice lady talked me through my order. I was pretty close by the time I got off the phone with her, but by the time I walked in the door, the hot dogs were already on the griddle. I paid, and just a few short minutes later was out the door with two hot dogs and some awesome smelling fries (that I ate all the way home). Yum! My boyfriend got his with just mustard, but I loaded mine up. Mustard, relish, hot sauce, jalapenos, grilled mushrooms and grilled onions. It was SOOO good. So, I guess it turns out that I really DO like Five Guys. Maybe I'm just not a big fan of their burgers. read more

5 guys are very proud of all their accomplishments. They have self promoting banners all over the store. Winner of this... Winner of that... Best burger ... Best fries ... and so on. They do make a good burger and fries, but they are not the best I have ever had. Fries (3/5). 5 guys are so proud of their potatoes, that they have a sign that tells you where they came from. I do appreciate the use of fresh potatoes to make the fries. I tried both the regular fries and the cajun fries. Both were good, but neither are worthy of the proclaimed "Best Of" title. In my book, Mooyah in Webster has the best fries. The seasoning on the Mooyah fries is addictive. Burger (4/5). The 1/4 pound burgers are cooked to order. I got a double patty burger with cheese, lettuce, tomatoes, pickles, ketchup, and mayo. It was a good burger, but not so good that I would drive out of my way just to have one. My favorite burger places is Lankford Grocery located in the Fourth Ward. Dining Area (3/5) - They could do a better job at keeping the dining area clean. About 30% of the tables were not clean during my last visit. Most of them just had peanut shell crumbs. It would be easy enough to keep clean. During my 30 minute stay, the store was not overly busy, but I never saw an employee come out behind the counter to clean up the dining area. Unique Item - They offer free peanuts to the customers. There are a couple large boxes with peanuts in their shells. Just help yourself and scoop out what you want. Dessert (1/5) - They don't serve desserts at 5 guys. Occasionally, I like to have a vanilla malt with my burger. Other Things to Know: * You can order online * They also have hot dogs, and a grilled cheese sandwich. I didn't try either of these items. * All burgers are cooked well done. * They don't have onion rings. read more

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Totally stingy on the fries. My friend ordered a small fry and THIS WAS IT! For almost $4, it should have been more. read more

Five Guys - This was almost $4???? - Burgers Near Me - Houston, Texas

Consistently the best cheeseburgers around. The guys on the grill and register always friendly, Never made me regret my pickup or dine-in and Always get it "all the way" Thank you!! read more