As we walked up to the doors, an employee that was outside (perhaps on break) greeted us with a smile and a "welcome". Once inside we noticed how clean and orderly the restaurant was. As some of our party started to order on the kiosk, a friendly employee by the name of Nickey offered to take our order: Our food came out super fast and was hot and fresh! I mentioned this to Nickey, who had delivered our food to our table. The food was delicious! Nickey even checked on us to make sure we didn't need anything. We really appreciated the delicious food and employees that care about the service they're providing! We'll be back! read more

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I have stopped here a few times and the service is just bad. I stopped a few days ago for one combo meal and I took almost 20 Minutes to get through the line. The food was hot and good but it took so long that I doubt I'll come here often if I'm in a hurry. read more

I have never tried Whataburger before and decided to swing by for lunch on a weekday. They were not particularly busy, with 2 cars in front of me in the drive-thru, but it took almost 20 minutes to get my order. That's not great when you have 30 minutes for lunch. Honestly, the burger was not particularly impressive either in appearance, texture, or flavor. The very thin fries were a tad undercooked. I did like their spicy ketchup, but that won't be enough to bring me back. read more

We stopped in on a Saturday evening for dinner after a long drive. The service there was great! You could tell the team worked well together, lots of smiles and laughter. Food was good for what it was, fast food and it was also super clean inside. Definitely not disappointed in our decision to stop there for dinner. read more

Customer service cashiers swift seTasty food salad both salads were delicious Apple and cranberry chicken salad Cobb chicken salad had eggs I would order both of these salads again read more

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Now I tried to give it a first time flaw when they forgot one of my burgers the last time I was there, but tonight was unheard of. Driving for hours and decide to give them another chance because it's late and I don't have other options at this hour. But to totally forget 3 items out of the 5 ordered is insanity! Now I have to go inside after waiting in the drive through just hear someone yelling "I need a receipt" as though I'm lying, then for me to produce said receipt just to get the items with an attitude. I'm good. Never again Ps. Just to get all the way home after typing this and realize as I take an enormous gulp from my soda only to realize it's the wrong kind!!! Ok universe I hear you. Not ever again. read more

Whataburger - Late night munchies - Burgers Near Me - Homewood, Alabama

A Whataburger in this part of town was very much needed! There's actually a lot of new restaurants in this State Farm Parkway area. The service here is exceptional with very friendly staff too. I love the chicken tenders here and they have sauces galore. It's hard to choose what sauces I want sometimes! Their fries are delicious too. This location is still very clean and relatively new (under 2 years I think). I will definitely be back, and I highly recommend this location. read more

Whataburger - Outside - Burgers Near Me - Homewood, Alabama

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Location Location Location! Prime spot on Lakeshore drive You can't miss this new spot. Dropped by today at 6 PM and let's just say it was super busy! From a first-hand glance, lots of ample parking and great curb appeal. My friends and I were greeted with really warm hospitality and quickly ushered to the menu. The location was extremely clean and well kept. For food, I was very inclined to go for the infamous patty melt, however, I knew I should have been eating healthier so I went for the grilled chicken sandwich combo. I substituted the french fries for onion rings and got a drink. Portion sizes were great! The grilled chicken sandwich was extremely juicy and the sauce perfectly paired with it. Onion rings were fresh out of the fryer and very crispy. I personally think they could have had a little more onion in it. As for condiments, I was a little let down here. Perhaps I am a newbie at Whataburger, but typically I have no issues getting condiments for my meal. When asking for a few sauces here today, I was informed that I had to pay for them. So just a heads up if you typically like to get sauces. Other than that, it was a great time. The hospitality was great and the food tasted wonderful. If you are ever in the area, stop by! read more

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Drive thru experience was awful, I have currently been waiting for 20 minutes in line and still have not yet ordered.... I now ordered and have been waiting to pay for 15 minutes it's awful .... Never again... read more

Whataburger - Been waiting after ordering for 10 minutes and still haven't paid - Burgers Near Me - Homewood, Alabama

Ok ok ok. So what had happened was!!!!! There really isn't a Whataburger on my side of town. I wanted to check the menu and ended up installing the app. It gave me a free burger which expired today so I went to get my burger. I do not line their app. An app should allow you to pay in store and method the verifies your card is not satisfactory to me. When I return, I probably won't use the app again. The servers there were nice and thanks to them my drink turned out well. The Arnold Palmer I ordered wasn't that good but a complimentary drink was nice.,This was my first time at that shop so the setup in not what I was use. The workers would have me make a return visit. read more

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The service here is always so slow the customer service consistently bad. I was just here today Wednesday at 2, why there were no cars in the line, still I pulled up to the menu to order and had to wait minutes for someone to greet me and place my order, so I pull around to window after placing my order and was sitting there for about 5 minutes at the window no one greeted me came to the window or anything. And there were several employees visible right there at the window they saw me see them. I drove off and came to Milo's right across the street and ordered and got my food in less than 5 minutes. GO ACROSS THE STREET TO MILOS IF YOU WANT FAST HOT GOOD FOOD ! read more

Made an online order for 10 Taquito with Cheese. I said I would pick them up at 8:15a.m. Arrived at the restuarant 8:10a.m. They haven't even started on them. It was 8:45a.m. before I got my order. Didn't get a sorry for being late on your order or anything. They should know when they need to fire an order so it will come out on time. Will not be back at this restuarant. Just poor service all the time. read more

We love Whataburger! The service is always exceptional and quick, and the food is very similar no matter the location or state! Please come to Utah, we are begging you read more

Been in drive thru line for 20 minutes for 2 burgers. Have been at window for 10. Service is horrid and has never gotten better. Avoid like the plague. read more

Super slow service and bad at taking orders. Got a burger with only cheese and ketchup. Person taking the order got so hung up on "you mean add cheese" that they left off large fries... but they sure added $1.20 worth of cheese. It's seriously such an easy job. I'm asking the bare minimum here. Also got my drink wrong. read more

First off, the late night drive thru worker at the Homewood location was the best.... His voice and his attitude gave the impression that he loved what he was doing. He made the whole experience from the ordering to waiting for the food worth while. His conversation between taking the money for the order and delivering the order thru the drive thru was definitely worth the wait. On top of that the food was hot and delicious. I will definitely be returning to the Homewood location for a late night meal. I almost forgot... they have the BEST SHAKES read more

You literally have to work hard to be this consistently bad. I've given it more than 8 tries, (over several years) and at all different times, to see if it any of the myriad of bad experiences I've had (and witnessed) were "one offs." After today- I'm convinced they are not. Whoever spent money to build this place, wasted it. Whoever manages it should write a book on "what not to do" and whoever hires these consistently untrained employees should be fired on the spot. What an embarrassment to Whataburgers everywhere. The service is beyond slow, the food is almost always cold, the orders are always wrong, multiple employees take breaks (at one time) sitting among the customers while the front lines back up in disarray. The employees argue with the customers (and each other) and there is literally no one in charge running the place. The drive through is a hot, unorganized mess. (Even worse when it rains and two lanes are left open with no covering.) The paper bags with the food is soaked, as is the person bringing it to the car. This place is less than 0 and even the worst run Wendy's in Birmingham is still superior to what is found in here. Over and over and over- it wins as being the worst managed, run, operated Whataburger in the south. There's not even a close second. Yes, you have to work hard to be this consistently bad! Someone clearly puts a lot of effort into that. read more

Wow, what a new experience! Drive thru at 11:30 pm worked splendidly. Although he two lines were long, it was not a long delay. The associate at the window was friendly. First time eating at Whataburger! Was not disappointed with the items ordered. The selection was huge, from breakfast to salads, burgers, chicken, and desserts. Received our hot items hot and the milkshake was THICK and delicious. Wish his restaurant was in our area. read more

What a great area of town to have a new Whataburger! I was highly impressed with how clean the restaurant was kept, how good the customer service is, & how good the food was! Another thing I need to comment about is that their padded bench seats are very comfortable. read more

We sat in line for 30+ minutes for an order we placed online. We called to ask if we could get our food and got hung up on twice. Finally the manager answered and got mad at us because "she didn't see our car." She would not cancel our order and we never got our food. The worst Whata experience! read more

I'm not a big fast food burger person but I've heard that Whataburger is not your ordinary fast food burger. So I decided to give it a try and I'm so happy I did! I went through the drive thru and there were employees taking orders outside. I pulled up the menu online and ordered my food. They are on a reduced menu due to just opening so they did not have cherry coke or hot apple pies. They would have gotten 10 stars but I understand. Lol. The prices that I pulled up online were not the same and my order was $10 instead of $7 online. But for what I got I was happy. The burger was HUGE and packed with flavor. The fries were amazing!!! Like so amazing I can't stop thinking about them and I want some for breakfast. I was also very surprised to get such a big drink. Overall, this is my favorite drive thru burger spot!!! I can't wait until they start selling apple pies. read more

I waited in the drive thru for 50 minutes with only 4 cars in front of me. Food was good enough but definitely not worth the wait. Pathetic service which I will never witness again! read more

SUPER slow!!! This location really does the name a disservice. I feel sorry for the lady working the front as she was all alone and she seemed to be the only worker with much motivation. My food was warm when I finally got it twenty some minutes later. This was at 1:45 pm mind you, not a lunch rush. I was really excited to find a Whataburger here and it was just average at best. read more

Cold food after a 15 to 20 min wait in line....I think not. Location is gradually going down hill. ...

I have to say TV, the operating partner for this location, is excellent with customer service and will fix you up! I had an order that was given to me by an employee after they verbally confirmed my name twice and it was still someone else's order. I brought this to the management's attention and TV provided me with a free meal for compensation. You can tell that he cares about customer service and is not doing it reluctantly, which I really appreciate because it was an honest mistake after all. In the fast food industry in 2024 it's hard to come by genuine characters. I will continue coming to this location because the employees are usually pretty attentive and easy to work with. It's a good atmosphere. Thanks TV! read more

Makes me feel like a Texan. Get the spicy ketchup. As the jalapeños. Know your order will take longer than other fast food places, but it's worth it. read more

Fifteen minutes to get a burger. When I went to the counter to ask about my order I was told it was in the back because they couldn't find me. Yeah, I'm easy to miss. There's 10 people in the dining room, 5 are employees on break and of the 5 customers, I'm the only one wearing a bright pink t-shirt. They said I missed them when I went to the bathroom. Only problem, I never left the dining room. The burger was okay but nothing great. The service was typical fast food. read more

Slooooooooooow! I'm currently sitting in the drive thru going on 25 minutes now. The poor guy behind me is stuck in front of the speaker and ever few minutes they keep asking if his order has been taken yet. He has fortunately just stopped answering yes at this point. UPDATE: Got home and my burger was cold and COMPLETELY WRONG! Super frustrating!! I should have taken the extra minute to peel it all apart in the car when they handed it to me. read more

Terrible. It has taken me over 30 minutes in the drive through line multiple times. Terrible service and staff is always horrible. Do NOT go here read more

The restaurant was very busy, but they handled our dine in order greatly. The servers were friendly and efficient. The food was warm and fresh. The place was clean. read more

Upon arrival I was welcomed in from a kind staff. Ordering was made easy and fast and it didn't take more than five minutes to receive my food. I ordered the patty melt meal and the sweet and spicy bacon burger meal. Both were made fresh and tasty. I couldn't even finish my meal because it was so filling, so you get a great value for the cost of a meal. Overall, I had a good experience and would recommend this location for those passing by with a big appetite. read more

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We went here on Saturday evening 1/14/2023 at 8:02 pm. I am always a bit reluctant because this isn't my favorite atmosphere (it's a loud restaurant, especially when it's full of talking people) and the food is, in my opinion, not impressive. The fries are always kind of stale. Anyway, I decided I'd just get some onion rings, and my husband just ordered them on the side with his cheeseburger and shake. The cashier seemed disinterested, but took our order and all was well. Or so we thought. We went and sat down, and she walked over to a cabinet away from the order counter with some napkins. Immediately the manager (a woman in the back--never saw her face or uniform) started barking at her. I mean, she was berating her. The store was quiet then, as the large group of young folks had left, so all we could here besides the loud music was this woman just letting this very young person have it. And she was in the kitchen, so surely she saw there were customers waiting on an order. Itb was very unpleasant, and frankly, disheartening. I don't think it's right to yell at an employee like that--especially in front of customers. It shows disrespect and a miserable lack of leadership skills. I felt very bad for the young lady working the register--seemingly the only employee on the floor. Then she brought our food out. No offer of condiments was made, as they usually do here. And then I ate a =n onion ring and it was DISGUSTING. Mushy, soft, terrible tasting. Kind of like they let frozen onion rings sit on the counter for a day or two and then fried them. I did not eat another one and we threw them away. My husband's burger got a solid "ok," and his shake was fine. But I'm not planning on going back. I sent a message to Whataburger Sunday morning, mainly because it wasn't only the terrible food that upset me, but the mean spirited and lousy manager that bothered me. Plus, SHE was in the kitchen and they must have some crappy quality control if they'd let something that gross leave the kitchen. Nasty all around. As of Thursday evening, I still have not heard a peep from them. Oh well. My final recommendation: do NOT go to this restaurant. It has never been good since it opened, but they've reached a new low for service and taste. read more

My best friend experienced the worst service this morning. He ordered a bacon egg and cheese combo and when he receive the sandwich, there were onions on it. He's allergic onions and was not able to enjoy his meal. The manager, Kurt Banks, would not honor his refund request or remake his food. He was very rude, combative and made everyone super uncomfortable. He also appears to have very bad hygiene and his appearance was egregious. Low Morale all around. I WOULD NOT MY DOG EAT HERE! TRY AT YOUR OWN RISK! read more

May be the slowest Whataburger I've ever been too. You are better off driving across town.

If you have 45 minutes to waste in a drive thru, come here! This place takes forever.

there's nothing like ending a night out with friends than a late-night food run and living in Alabama there really aren't that many fast food places open past 10:00 pm. Getting in the drive-thru we knew we were going to be waiting a long time before we got to place our order. After about 20 mins of waiting we finally placed our order and waited for about 12-15mins more before we got the food. I honestly did not mind the wait, while it did feel like time was dragging, it was late at night and the drive-thru line was insane. The food was warm and honestly hit the spot for some late-night munchies- oh and the workers were very nice too! read more

Expect a long wait. I went in thinking it would be quicker than the drive thru. I was the only one at the counter when I ordered still had a 20 min wait on my food, when i received my order one of my meals was not plain as it said on the receipt, had to wait another 15 minutes for my order , when i got the meal after the long wait it still wasn't plain, they added cheese to a sandwich that doesn't even come with cheese . At this point i just left read more

The slowest service ever. Waited 45 minutes for food inside. The workers didn't seem to have any sense of urgency. Would go to any other fast food restaurant in the area. read more

This location repeatedly has the worst service of any fast food option in the area. I live very close and come often and it's the same every time. It has reached the point that I'll order in the app and wait almost 30 minutes later than it says to before heading over because it is that slow. The workers are rude and have no care for your time. Awful experience every time. read more

Quite literally the worst fast food location I've ever been to. Words have not been created yet to describe how slow and terrible the service was. I highly recommend avoiding this place at all costs. Even if you were dying and needed a single bite of food, you would be long dead before they brought it out to you read more