Yelp Jack's! Good food cheap. I got the 2 cheeseburger special, so I can eat one now and save one for later, with fries and a coke! Yum! But, it's the sweet people, how slow they moving and the lack of help. I spent 30 mins in line on my way to Lakeshore and barely had time to eat. Every car that got to the speaker was told, hold please. That's ridiculous. But, when I retrieved my food, it was only 2 sweet ladies. Jack's get some help!!! read more

Just left Jack's in Homewood Alabama red hair was in my drink the chicken we returned before we even left the restaurant it was black cold so much breading you couldn't tell what type of chicken it was please go over chicken prep for the weekend staff also too much breading plus just nasty the ladies there hair is in everything hope it gets better week day chicken in the evening is good read more

I have not reviewed this place in a while. Not a fan of Jack's hamburgers since they changed to a couple a thin patties on the Big Jack. That used to be the best fast food burger. We'll now their chicken fingers are probably the best tasting but the are small. Today I had the two piece chicken dinner with a breast, wing, mashed potatoes and green beans. It came with a fresh biscuit. This was really good. Chicken was fresh and crispy. Potatoes were good and beans were seasoned well. Biscuit was crumbly and tasty. For those that don't know Jack's, it's counter service fast food. Its southern food through and through. read more

Jack's Family Restaurant - Two piece chicken dinner, breast and wing, with mashed potatoes and gravy, and green beans. Less than $10. - Burgers Near Me - Homewood, Alabama

Best milkshake in town. Good fried chicken, biscuits and decent mashed potatoes. Green beans and slaw. Tenders are good but they are getting smaller. Breakfast is very good. Grilled chicken sandwich is good too. Hamburgers- no! read more

How you serve the food! If you look at our review, our plates are warped! Food was sliding in each other! Worst we've ever had served from anywhere. Pitiful. read more

Jack's Family Restaurant - This is how we received our food. I had to purchase the side against the tray so the food wouldn't slide in each other. - Burgers Near Me - Homewood, Alabama

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Waiting 45+ minutes for an ONLINE order. Employees at the counter were ignoring everyone & we noticed people who ordered food at the register way after we arrived were getting served first. My MILKSHAKE WAS MELTED AND WAS OFFERED NO REFUND!! Will never return! Worker yelling and slamming food is ridiculous. read more

Never had a problem. I've become a regular here since giving them a try a couple months back. I've visited several of these Jack's locations across Alabama and this is one of the most clean locations. The food is quick to be served and they're relatively quick to serve you too. Rating a 5 because I've never experienced a problem and it's clean. read more

Worst experience at a jacks in the Birmingham area just based off staff. Rudest staff on the drive thru speaker who acts annoyed to take your order. read more

A friend of ours suggested we meet at Jacks for milkshakes. The last time I visited a Jacks restaurant was at the Eastwood Mall location when I was a little kid with my mom. I had never been to the Homewood location, so I thought this might be a nostalgic trip down memory lane. I was happily surprised that they offer old-fashioned milkshakes that are actually hand-dipped, hand-mixed and made with actual ice cream. The flavor I chose was a regular Chocolate Chip Cookie Dough milk shake which was the perfect size for me and delicious. The other flavors they offer are Chocolate, Vanilla, Strawberry, Cookies & Cream, Moose Tracks and Smokey Mountain Fudge. read more

Jack's Family Restaurant - Cookie Dough Ice Cream Milkshake - Burgers Near Me - Homewood, Alabama

Stopped in on Saturday morning for breakfast for the hubs. Long drive-thru lines prompted me to go inside. Bathroom was the cleanest restaurant bathroom facility I have been into in a very long time. Friendly staff handled excessive crowd with smiles and fast as possible service. read more

This location does not seem to handle mobile (online) orders very well, even though they have been offering them for a long time. I pick up in the drive-thru, and when I get to the window, they always start by giving me the total for someone else's order and I have to correct them and tell them I have mobile order. Also, they frequently leave something out of my mobile orders. It's usually something small, but today it was both a side item and a sandwich. They seal the bag with a sticker, making it hard to check the order before I leave. But I guess if I order there again I will have to take the time to open the bag and check everything before I leave. read more

No one spoke to us so we left. It was lunch time but not even an acknowledgement. On previous visit I ordered and drove through. No on greeted or said thank you read more

This place is crazy at lunch time! Cars backed up down the street waiting to use the drive through. Inside, really isn't any better - long line of people waiting to place orders and what appeared to be an exceptionally understaffed counter (1 person) taking orders. Everyone was friendly enough, just plan on it taking a few minutes if you get here at a particularly busy time (breakfast/lunch/dinner). Really all this stop was for was to grab a sweet tea for my drive, sweet tea was typical Jack's sweet tea. Price is a little spendy for a large ($2.19) but surprisingly it's less than a lot of other places. If I was in the area I'd come back and try the food if I was hungry. Hard to fault them, they had signs up indicating they were hiring - so busy just comes with being good I guess. read more

I don't normally come to Jack's, but this Jack's in Homewood is pretty decent. The inside is nice and actually gives off a more cabin like feel which seems more inviting than your standard fast food restaurant. I picked up my order to go of chicken fingers and fries. My food was cold by the time I had a chance to eat it, but 30 seconds in the microwave solved it! No soggy fries so I think I saved them in time. The chicken was just okay, not the biggest chicken tenders but not the worst either. The cashier was nice but I was not given ketchup, mustard, nor my receipt so little things like that should have gone smoother in my opinion. read more

Jack's Family Restaurant - 3 piece chicken tenders and fries - Burgers Near Me - Homewood, Alabama

Man, this place sucks! Customer service is non-existent and the big Jack I got in the drive through wasn't a big Jack but a chicken sandwich. Brilliant! Took it back after I discovered it at home so they gave me a cold big Jack. Nice! Employees look at you like they'd prefer to spit on you rather than serve you. Horrible place! read more

Best southern fast food out there. I'm especially fond of the breakfast - best value for the money and usually very quick drive- through service. read more

I had to change my review to one star because I came here during breakfast this morning and there was a long line in the drive-through. So I opted to go inside thinking that'll be quicker. Boy was I wrong. I looked around and there was a wait in the inside as well. I approached the counter and the cashier turned around and said I'll be right with you. I stood at the counter for about five minutes looking around trying to figure out what was going on. A line began to form behind me. The cashier continued to get orders and put them on trays without acknowledging any of us as the line began to grow longer and longer. taking anyone else's order. Finally after about five minutes I asked her, excuse me are you taking orders?? Finally she said "may I take your order"?, but didn't seem to happy to be doing so. I ordered a chicken biscuit. Just one chicken biscuit that's it! I waited 10 minutes for me to get that one chicken biscuit. As I waited l, starting talking with the other customers. One was telling me how she observed the drive-thru moving quicker than the inside. Another was saying how this was store # 1 and how they should be an example for other stores.... The only good thing is, that the biscuit was hot....but other than that the wait time was ridiculous! Jack's breakfast is good, but the customer service isn't. If you're looking for a place to grab a quick bite for breakfast, I definitely wouldn't recommend this place. read more

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Love me some Bologna and cheese add egg and I am in breakfast heaven. Nice hot fresh. A bit too much mayo for me. Otherwise happy happy.

Spent almost 25 minutes in the drive through. Most of which was sitting waiting for someone to take an order for the other 2 cars in line. Finally pay and get to the window then sit for 5 minutes after paying. then someone new comes up and asks if I have paid, then goes and gets my food. Only for me to get to work and my food be wrong. Waste of money and more frustratingly a waste of time. No one there seems to care go to Arbys for a quick bite, or drive out of homewood for fast food. read more

Pitiful over and over Great fictional commercials Chicken sandwich consists of two stale chicken fingers which server tried to overcharge me for read more

Worst service I have ever experienced at any fast food restaurant . Slow , employees standing around doing nothing. At least one customer drove off . Turns out my order was sitting on counter for a while Please let owner know!!! read more

Jacks in Hoover on lorna Rd sold me two bacon biscuits the bacon was crumbs I am very disappointed

Needs to work on the dr needs to work on drive-through speed and service right now!!!! read more

Jack's Family Restaurant - Front - Burgers Near Me - Homewood, Alabama

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I am so disappointed in these Jack's Hamburger, Jack's has a great product but their service sucks. This is the Jack's in Hueytown, AL 35023 and Bessemer, AL 35023 and Pleasant Grove, AL 25127. There must be a new owner and HE IS CLUELESS to what is going on. The employees are clueless to how to run a fast food restaurant. This is not just a one time stop and shop for me I love this place until ???????? I don't have a idea of what has happened. I wish whoever or whatever has taken these places captive would let them go and go back to the school of how to run these fast food restaurants efficiently. It makes me sad I am afraid they might close and there will be a blithe on our community cause they have the business and customers. LACK OF SERVICE read more

VERY disappointing. The service was horrible, first of all... I asked for a 10pc family meal and the woman at the drive through said they didn't have enough chicken to fill the order... mind you, it was 5 in the afternoon. So I asked "then how many pieces of chicken do you have?" She says "Eleven..." Soooo Eleven pieces of chicken isn't enough to put into a 10pc? And WHY are you running out of food so early in the day? Finally get the order and get home... the chicken tasted HORRIBLE. The meat was rubbery and the crust was hard! It was also very salty. The mashed potatoes and biscuits were good, thus the 1 star. I'm NOT a fan of paying almost $30 for a meal to feed my family and having to throw most of it away because it's inedible. Save your time and money... GO SOMEWHERE ELSE. read more

They have a great breakfast for the people who get up early and get it done. It's a great day at Jacks and a great way to start your day. The food is hot fresh and tasty. Sausage egg and cheese biscuit or how about a single gravy with eggs. read more

The exterior of the redesigned building is a mishmash of random design cues. The inside is very open and inviting and a huge improvement over the old store. The food is the same. Over seasoned fries, overcooked burgers lacking in flavor. Sigh. read more

Went to Homewood store at 11:00 AM and stood in line. When it came up for me to place my order, I was told that they couldn't' take anymore orders at this time. WTF??? They had plenty of food. Left without being served. Probably will not go back again. read more

Very poor service and immature staff. I placed an online order which was not ready at pick up time. The staff had an attitude when I asked about my order. Like I had no right to expect it to be ready on time. I had to wait 30 minutes. The order was for a women's homeless shelter which has strict rules on when food can be served. The women almost lost breakfast altogether thanks to Jacks. The cook shook his head when I asked about my order. The ladies at the front made a scene when I snatched a bag to fill with jelly. I wasn't trying to be ugly, I was just in such a hurry to get food to the shelter. No apology, no explanation. Rude and slow staff. Very unprofessional. And, frankly, an embarrassment to Homewood, AL. read more

The employees at this Jack's are always so kind, so happy, and so helpful. Even when the line is long, you can't be irritated because they're so genuinely nice. It's really appreciated! read more

If I could do no stars I would; you literally have one job and you can't get it right... you've built a beautiful location and yet suck at hiring anyone worth having. It takes hours to get your food weather you order it through DoorDash wait inside or go through the drive through... do better read more

If slow service and being treated like an inconvenience is your thing, you've come to the right place.

I hate to do this jacks but there was a bug in my grits this morning i've never had this happen before and it was just absolutely gross i almost ate it. read more

I can't give this dump zero stars so it's one since they remain open. I left today after waiting in line for the "staff" to stop chatting and take our order. But before I left I watched the same staff member go and eat fries out of the fry holder with her bare hands. Then serve more food with her freshly licked fingers. I called the JeffCo Health Department and made a report. Close this DUMP down. read more

I get it. Working at 7 am on Sunday morning is nobody's idea of fun. But could it kill the woman at the window to a) be pleasant over the intercom and b) make sure that the coffee was anywhere above room temperature? Arrived at my destination three minutes after leaving Jack's parking lot and my coffee was tepid. read more

Good service! Chicken biscuit served all day! I personally love their fries when they have lots of seasoning

For the Jack's Homewood location, off 19th st. s: Some of the employees there are so rude! Drive-thru and lobby both, but mostly drive-thru. They're short with you, practically throw your food at you, and act like they have better things to do than, you know, work. I understand that fast-food probably isn't glamorous, but a smile wouldn't hurt every now and then. The food is usually pretty good, so props to the kitchen staff. Y'all keep it up! But the ladies up front...please get some customer service training. It will seriously go a long way and customer retention would be better. read more

Lack of customer courtesy! Employee today was smacking gum, would not greet and ask me for my order. Turned her back on me and shrugged her shoulders, while I waited on her politeness to order. Been a customer for 30 plus years. Rude, crude indifference customer service.I left!!!!! without ordering. I visited Sat, Dec 29. Only customer in line. This is the Homewood location. Plus the indifference form the employees is quite noticeable over the past few years. Today was the PITS~ Amazing,no response from management. Sad read more

Dining room still closed, waiting in the drive through for 29 minutes! If you don't have the staff to operate effectively just CLOSE!!

Service is slow and staff are not to friendly. The food is good and hot most of the time. The inside is kept pretty clean but the bathrooms are so so. Outside needs to be swept and trash picked up as well. I understand this restaurant is to be torn down and rebuilt, hopefully when it reopens there will be new staff. Three star rating is mostly for the staff. read more