Super busy , but worth the wait. Obviously need more locations in Nashville. Burger was good, onion rings were hot.

I've only been here twice but both times I've had great results. Food is great, staff is super friendly. Can be a little slow but I think it's to be expected with them being so new. read more

Whataburger - Burgers Near Me - Hermitage, Tennessee

Absolutely the rudest person taking our order in the drive through. Not only was she cussing in front of us and using the F word because drivers weren't using the other lane, but we also told her we didn't know the menu and she huffed and shoved the iPad in our face. I wasn't able to order half the things I wanted to because her menu only showed limited items and I also felt super rushed. I'm not sure why you guys think everyone has your menu memorized. I hate to break it to you but you aren't Chick-fil-A... and if you want to try and get even remotely close to them, I'd start by hiring someone with some manners. The fries were cold. We never got our sauces. We also didn't get napkins. The only positive thing about this experience is that my chicken sandwich was super good! read more

I know this location is dealing with the newness in this market BUT after asking customers to wait 30 minutes in line it would be great to get warm if not hot food. This is my second and probably last trip to Whataburger. Both times I got a cold hamburger (special instructions) and gotten a cold butger and fries! read more

I went by Whataburger today In Hermitage. I ordered a regular Whataburger by itself. No fries or a drink. The burger alone was $5.29 plus tax. I wasn't impressed. Just a lot of mustard on a big bun with a lackluster tasting hamburger. I remember them costing at least half that when I lived in Texas and tasting a lot better. I won't be back anytime soon. read more

The service we received was top notch! Bridgett took our order and waited on us and she was helpful and so sweet. This is our first time in this restaurant, and when we are back in town, we will stop in. The food was delicious, service was quick, and the establishment was very clean. read more

Nothing like getting a cold burger at 2:30 pm with 2 people in the store. This is me third time here and it's not been anything to brag about any time. Being served a cold burger finished me though. I will not be back read more

Store needs serious help, no reason for it to be a 24 hour store and only have 2 employees after 10 pm. Literally sat in a drive through line for over a hour like an idiot. Probably my last time going there. read more

Waited over an hour for my food and the order wasn't right. What a joke. The order was a patty melt combo with a coke and an additional fry. No additional fry and they gave me a diet coke... Again, waited over an hour. read more

The workers were working hard! Our worker was very nice and pleasant when taking our order. The worker who handed us our food was pleasant also. The food was AMAZING! Other than the wait I have absolutely no complaints. read more

Whenever I come to Whataburger at the new Hermitage location, I pull up to the order takers and they have to go inside. Such poor , slow service here. I keep hoping that with each time I come the training will be better , but it is so disappointing. I know they are still in the new stage and training employees, but please get it together soon. Sitting outside and waiting so long at a fast food place is not acceptable. Not sure I will return. 3 strikes and you are out. Better choices and better service elsewhere! read more

Serving cold fries. Had to wait in line over 20 minutes for cold stale fries. Chicken tenders were hot and fresh. Called to inform manager and he proceeded to argue with me about the temp of the chicken tenders instead of addressing the issue with the cold fries. Sad!!!! read more

The service is sub par and the food has only been okay. We have tried different times of the day both inside and out. The service was terrible regardless. read more

Food is pretty good, but is absolutely not worth the wait. We arrived a few minutes before 10am and it took over 30 minutes to get through the line and there were only 4 cars. Don't waste your time read more

GREAT service (albeit slow due to obvious and unfortunate staffing needs), delicious burgers and shake (mix the Vanilla + Chocolate + Strawberry for a great treat!)! Nashville definitely NEEDS another one STAT!!! read more

More like Whatadisspointment. Ordering is kiosk only and it seems like no one here wants to work and move at a "fast food" place. The dining area is dirty. Don't waste your time. First and last time I'm coming here, it's no In N Out. read more

I love Whataburger but this one is run so poorly. It takes half an hour or more to get through a drive through during normal business hours. And that's not because it's jam packed with guests. It's just slow. Shakes usually melted, fries are usually cold (except the bottom ones) and burger is only warm on the inside, by the time you are handed your food. Whataburger's back home are not as bad as this one. Staff seem to be new every single visit (I go far too often...). I am writing this now after all of the things above happened to my meal tonight on top of the Dr. Pepper I ordered being just carbonated water. First world problems, I know. Just do better. read more

Whataburger is hands down the best fast food. My husband and I were on our honeymoon, I had Whataburger before but he had not. As expected, he loved it as much as I do. Wish they had one in MI. The girl the brought us our food was rude as hell, but everything else was exceptional. read more

It might take a few minutes to get food, but this location has friendly staff and the food is always fresh. I sat inside to eat and while I was waiting, Tatyana (sorry if I spelled it wrong ) came around and asked if I needed anything while I waited which was very sweet. Even though it's a fast food restaurant, I still appreciated the customer service I received. Thank you! read more

Never tried them until tonight. They weren't busy, but extremely slow. Gave my order at box, sat there for 5 minutes, she mumbled something, i responded "excuse me" no answer. When I finally got to first in line, the gentleman indicated I didn't have an order. I asked if he could take my order. He indicated it would be a long wait lol - I'd been there 25 minutes. My advice, don't bother. The food can't be good enough to outweigh the poor service. He literally could have cared less. I have my Sonic burger in hand & tipped big. read more

3rd visit to this location. Service was great. Food was HORRIBLE. First time the hamburger was just OK. But I wanted to give a couple more tries. 2nd and 3rd visit food was ice cold and lacked flavor completely. All 3 visits service was great. I will not be visiting this place again. If I want a burger, there are a lot of great places in Nashville. This place is NOTHING like the Wataburgers I have been to in Texas. Even the mustard was bland. And I love their mustard. read more

Growing up in tx, I've been eating Whataburger my whole life. My first Whataburger visit on Nashville was a 45 minute wait. Stick to Tx Whataburger, Nashville is doing y'all wrong. read more

30 minute wait in the drive thru at 9:00 PM. Don't even bother, just go to Burger King for the same food

Very slow. Food was cold when we finally got it. I think they were storing up all the orders in the kitchen so they could deliver them all at the same time, when the new guy returned from lunch. read more

If you come after 8pm it is consistently a 30 minute wait for the drive thru. When they make a mistake there is no way to tell them without another 30 minute wait (they added mustard to my plain bacon cheeseburger) and there was no way to get this corrected. read more

Stopped in for two burgers...place was chaos. We waited 40 mins. The place was dirty and the staff could care less. I understand that help is hard to find but this was absolutely ridiculous!!! The burgers were pretty good but no worth going back. read more

Garbage, even by fast food standards. Grew a beard in the drive through line. Was told the dining room was closed and couldn't be served after I walked through the unlocked door with open sign on display. read more

Potentially the slowest fast-food restaurant ever. There can be one car ahead of you and you're still sitting there for 20 minutes MINIMUM. Every single time. I simply don't understand what they're doing in there. read more

You're not Chick-fil-a... just operate a normal drive-thru and your service will surely be better.

Waitaburger. Going on 22 minutes. Nobody inside has food. Heard it was bad a month ago. That's why I waited until now to give it a shot. They should stop taking orders until we get fed. Learn from chick fila. read more

I decided to stop by to try it out since the line in the drive-through only had two cars. It is early so I thought that it should be easy. I could not have been more wrong. Arrived at 11 AM ordered a burger and fries and I'm still sitting here in the drive-through at 11:30 and still not received my order. This tops my list of the worlds worst hamburger joint. Whataburger Sucks!!! read more

I had 2 wait almost 2 hours for my food. I could've made a couple beats a full course dinner n made love 2 my wife

Sketchy to say the least. But at least they pay a kid 17 bucks an hour to walk nonchalantly around to ask if you want sauce. It's extremely dirty in there. read more

Whataburger Southaven location experience was disappointing. I placed my order and was told by the employee that she didn't have any change. I told her that I wanted my change, so she told I assumed a mgr. that she needed change. Was ignored and I waited and waited. Finally she opened her coins from her drawer and gave me several pennies. I felt like she was trying to keep my change. Let me be the one to say keep the change. Once I got home the burger was hard and as if it had been sitting for a while. My rootbeer drink tasted funny. I pray that my next experience will be a better one. read more

Tried it for the first time on 6/28. Definitely NOT worth the money or the 50 minute wait. Dry, not tasty, terrible shapeless mess! Definitely not coming back ever. DISAPPOINTING! Slow service, BAD BURGER! read more

When sitting in drive thru the person who walked up to my car to take the order was very impatient as this is my very first time coming to whataburger so I'm unfamiliar with the menu items she kept huffing and puffing telling me I was holding up her line and as I was asking questions she kept looking at her line saying, "oh my god this is backing up my line" and she made that statement 3 times while in the process of taking my order. I apologized at the end for backing up her line and she wasn't very pleasant at all and made me feel as if I was causing her inconvenience for not knowing the menu and they do not provide a menu to look at in the first place otherwise the encounter could have went smoother. read more

I have been to this restaurant several times when in town and never had a bad experience. Friendly staff, and their breakfast is my favorite. Try a taquito with picante sauce, next time you are there during breakfast hours. Wish they served them all day! read more

I need to go back and change some of my one-star reviews to two or three stars. Not because the other businesses have improved, but because the Whataburger location has drastically changed the standard. Whataburger? Whatajoke... whatawasteofmoney. I started my experience by parking and approaching the doors. It was very early, but they're open 24 hours. The door had some Covid-splanations, but nothing else. I walked in and saw many strange looks from the employees. A woman approached me and asked "Can I help you?" I thought this was odd, so confusedly I explained I'd like to order. She informed me that only the drive-thru was open 24 hours, as if she was frustrated with me. There were NO signs and the door was unlocked... how was that on me? So, I waited in the drive thru for 30 minutes! There was a woman whose battery had died in the drive-drive, and two employees were working on her car. While waiting so long, I heard everything that was going on. It was a dead battery and the ground was level... why not just push the car out of the way? I finally ordered my food and the cashier quoted an astronomical amount. I did the math and explained the issue to the same woman who was disgusted I had entered the lobby. She reluctantly corrected the issue. I had a burger and used a coupon for a free biscuit a friend had given me. The mayo was applied to the school cafeteria burger like the cook was icing a cake. Not impressed. The biscuit was small and dry, and the chicken was, I'm not exaggerating, the size of my thumb. They want $3 for a sawdust biscuit and a fun-size piece of chicken? If you want Mickey D's quality at Panera prices, this is the place for you. I hate giving bad reviews. I'm honestly a very positive person, but I guess I only feel the need to speak out when something is an affront to God and man. Whataburger made that cut. read more

Update: tried again as breakfast option. Arrived at 0550 and entered line, hoping for better experience and going to order standard menu item. Cars did not move. 5 visible to me. Left at 0600. By wedging through dividers. Won't be back. read more

Tried 4-5 times really wanting to make this work. I'm a Texan and loved Whataburger but don't know if it's this location or the change in ownership of the corporation but every single time has been poor service and food, most of time items will be missing read more