I had a great experience here, I was greeted once I came in. Also the man that helped me was very nice and helped me pick the right food. But I would say the people that come here kind of ruin it. They were super loud and kind of trashy. I had great service and great food and it's a shame it got ruined by something they couldn't control read more

Whataburger - #2 is awesome!!! - Fast Food Near Me - Grapevine, Texas

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the drive thru is ALWAYS way too long, and i mean way too long. You WILL wait between 20-25 minutes in the drive thru for whatever you get, even just a drink, terrible customer service, employees get mad when you ask them for as little as some napkins. They always forget one - many things from your order, and will bitch at you if you simply ask for what was missing, i love whataburger, but this is by far the worst whataburger i have ever been to and this is not one but every single expirience i've had with this one, you're WAY better iff by going to the one down the road by bass pro, trust me. read more

if i could give this place zero stars i would! took over 30 minutes for our food for dine in even tho there wasn't many people in the drive through, there also was only a couple people inside when i got there. the employees were all standing around joking with each other to the point the ignored me for a couple of minutes so they could finnish their convo when i went to ask for napkins and ketchup because they didn't bring any when they brought the food! terrible all around read more

Four vehicles in line always. I come to this one to three times a week for two years and im never less that 15 minutes in line. Always a 30 minute wait. The management clearly has no regard for their customers. read more

The drive through here takes entirely too long. Posting this for review for anyone who doesn't know that drive throughs are supposed to be for speed. If you have more than three items on your order, kindly walk inside and stop holding the line up. Incredibly selfish and lazy. read more

This Whataburger is much cleaner than the one near DFW airport, and there isn't any gas station attached to it, which is a good thing. The food here is always hot and fresh, and the staff hustles. Grilled onions are a must on any Whataburger I order, and they do them right- caramelized but not burned. The chicken strips are the best in fast food, but skip the sauces and go straight for the gravy when you need a comfort food fix. And I love the spicy ketchup! read more

The worst experience EVER !!! it took me 35 minutes at the drive through and they still did not have my order right. you'll get stuck in the drive through line and you cant get out of it. Manager did not even attempt to apologize. I will never go back !! This location should be closed down because it is giving the franchise bad rep. read more

We stopped in for lunch on Monday, April 18th. I had the A-1 Thick & Hearty Burger. This is one of my all time favorite Whataburger, burgers! The burger was piping hot (you can see the heat vapors coming right off of the sandwich); however, my fries were not. They felt as if they had sat from some time, but were okay nonetheless. Each bite of my A-1 Thick & Hearty was packed with flavor. It was good to the last bite. The lady that took our order (an older Hispanic female) was very polite and courteous. One of the managers (not sure if she was the GM or one of the Assistants) was walking around the dining room checking on patrons to ensure they had everything they needed. The restaurant was very clean at the time of our arrival and departure. read more

Worest place to be in people not using gloves for all the to go customer don't ever take their ice tea no cover for it looks dirty as hell even the manager was there feels like she don't give a dam about it no cameras at the store so feels like no one control them really unhealthy food worest food ever i wish i can give them zero star read more

Service is often good here. Management is present often and friendly. Order accuracy is mostly good. Never been shorted an item, tho burger toppings haven't always been correct. Overnight crew is good. Everything comes out awesome. read more

A few weeks ago, I went through the drivethrough for breakfast. I didn't realize it, but my card wasn't working. I am a regular. I was preoccupied, worrying about identity theft; he must've read it on my face. The young man working the window actually offered to pay for my breakfast. I shook my head no and handed him another card, smiling. I'm writing this because it touched my heart. This kid has been working here for a while, and he is one of the kindest servers I have ever encountered. I wonder if people know. I want you to know. There are not many good humans left in the world. I hope his boss reads this. I've been meaning to call a praise into corporate. I will do so in short order. The staff here is always nice. If ever you eat in the dining area, a very kind lady circulates the room, checking on people, offering condiments and bussing tables. It's just a really nice place, and a really kind crew. read more

This is the worst wait I have ever had at a fast food place. And it's always like this here. You would think over five months they would figure out how to fix this. Don't come here. Ever. Save yourself. I've been waiting 25 minutes. 12 minutes I've been waiting at the ordering sign. As soon as I can advance enough to get out, I will leave. What gives Whataburger? read more

SLOWEST Whataburger in the country. EVERY Single time at least a 10 minute wait in the drive thru. I just left after waiting 5 minutes and not even getting my order in yet; and only 4 cars in line! Who runs this store?! read more

Our visit was not good. Stale, salty French fries. A bunch of teenagers running the place that need more training.

Bless their hearts. They just can't seem to get it right. I'm 0-3 at this location. 3rd strike, you're out. Will be hitting up the new Braums next door from now on OR driving across town to another Whataburger...because I love me some Whataburger! read more

This location is the worst. Not sure what is going on here but the drive thru line is thin and the inside traffic is medium at most and it takes 20 minutes for this location to get food out. Literally, and I mean literally, the worst Whataburger location ever. The attitude of the employees suck, the attention to service is a joke. It's a disaster. Too bad Whataburger, fix it or pull the cord. Your manager(s) need major help. It's a shitshow. read more

Worst whataburger I have ever seen. I got a #2 double whataburger meal which was alright although the fries were on the level of McDonald's, no flavor at all. The service was slower then any whataburger I've gone to. Took the cashier several minutes of standing there to get my order which was simple. Then took nearly a hour to get my food. Don't even think about using the drive through as it took some people more then a hour to actually get through. The actual restaurant was very dirty and unorganized. This place seems to need better management and better workers. read more

Slowest drive through I have ever seen. I sat in line for 30 minutes. Left and found that my order was wrong.

Extremely slow. Ordered two apple pies, only received one. Charged for two. Also missing were my straws for two drinks. Not coming back.

I've only gone through the drive through and got 50/50 service. It seems like some folks don't do they great of a job hiding the fact they hate what they do. The food has been great, I'm never waiting too long, and never had an oder messed up, but I think some folks need a little refresher in their customer service skills. If you hate your job, work somewhere else. Don't have a bad attitude about it and take it out on the customers. I have had good customer service there too. It just depends on who is working drive through I guess. I haven't had a bad enough experience to keep me from coming back. If I am in the mood for quick cheap fast food, I come here. read more

ABSOLUTELY THE WORST. I go here every Saturday morning before going into work. I ordered 4 sausage egg and cheese taquitos 2 orders of hash browns sticks and a large sweet tea. I understand it's morning time and it's busy but I shouldn't have to wait 20 min to get my food. At that point it's not fast food I could of went to a restaurant and got my food faster. I get my food and get to work only to find out they didn't give me my hash browns. How hard is it to get the order right ?? If I wanted to order food and have them mess up I'd go to McDonald's. Step your game up whataburger. read more

Was told I could not carry my firearm inside when they do not have a 30.06 or 30.07 sign posted, promply left after that. I have carried in this location before with no issues and then this happened, it was the General Manager of this location that told me it was "Company Policy". I am also a LTC card holder in the state of TX so this should not have been an issue. Whataburger as a whole is great, just not this location. read more

I don't usually visit fast food restaurants but I was in a hurry and hungry. Just needed my jalapeño burger fix.The drive thru line was long so I decided to go in and order. Sheila took my order. She was so pleasant and engaging. Sheila asked me if I was ready for Thanksgiving and the conversation went on from there. We talked about what we were preparing for our families for Thanksgiving and then discussed skin care. Our conversation was delightful and the burger was delicious. I decided to eat my burger inside as it was rainy and dark outside. I had the opportunity to watch the employees interact. They truly were enjoying one another as they took care of customers. Great job to all of the people who were working Tuesday evening around 7:00 PM. Thank you all for making my day a better one. Keep up the good work!!!! read more

On my life y'all ain't it.... spoke w 4 different employees then the manager trying to figure out delivery "through the Whataburger app" which wasn't even an option. Bro.... I'm hungry, tired, and now in my feelings because y'all really can't get your business together. Imma pray for y'all tho. read more

Located in the parking lot of Bass Pro Shop, this location is good. I've only eaten breakfast at this location, and every time I feel good about going there. Their sausage, egg, and cheese jalapeño biscuit is excellent. read more

Sat in drive thru for 10 minutes. When I got to window it was slammed in my face and I was ignored. Finally a person opened window. No acknowledgement. My food had been on counter the whole time. Why would I want cold onion rings. This location needs to get its act together or close and reboot. read more

So I used to live in Texas for many years but recently moved to Florida, so it's always a must to find a whataburger! I arrived late from a flight into Dallas and asked my Uber driver to take me to Whataburger and we went through drive through. It was a long line but moving. Once I get to my hotel my bag is leaking and I find that abnormal but continue to open the burger and take a few bites and long and behold all patties are pink inside! Beyond RAW! I call the manager and he is apologetic and also doesn't understand how a burger is made raw! He asked me to come back and get my refund and have my food remade. Told him that can't happen because I took an Uber and I would be in meetings all day so he needed to refund my money. He said he couldn't do that over the phone but I could call corporate. I called them and the rep took my information and said someone would call me back. The GM did call me back the next day and said they would refund my money within 24-48 hours. The sad part was that it felt like it wasn't a big deal and it seems this goes on more than what we think. Unfortunately I did wake up throwing up for the two pieces I ate before I realized how pink it was. I definitely will be reaching out to the health department and contacting an attorney. This is inexcusable! Be aware and and check your burgers before you eat them from this location! read more

Whataburger - Fast Food Near Me - Grapevine, Texas

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This is comparable to California's In & Out I believe, their Fries is as fresh and the Burger is also great! I don't know it somehow taste like a tuna sandwich but in a good kind of way.. I sometimes crave for their fries and went to In & out but yeah 'twas good but its still different. If only I could fly just to eat their fries I will! :p read more

I have been away from Texas now for almost 3 years.....I had to write in my review for my favorite fast food burger place (since they do not have these in Wisconsin). Excellent food, excellent service and always nice and clean (at least all the ones I have been to in DFW/Ft Worth and Houston. For breakfast I highly recommend just the egg, sausage and cheese tacquito (cures all hangovers) and for lunch or dinner the Whataburger with cheese. They have a million different ways of "fixin" these things up so be prepared to take your time and get your choice right. I look forward to my next trip to Texas for their delicious "on the go" food choices....always quality. read more

Always dirty, cook picks his nose, serves miracle whip when you order mayonnaise. Cold French frys when I specifically asked for ones just cooked. read more

Absolute slowest drive-thru! Would have left but I was stuck with a car behind me. Waited 15 minutes just to get to the window and then after they charged my card it took another 20 minutes! The only positive was the food was not cold. I will never be back to this location again. Too many other options with better service. On a side note, if management is reading this. It would be nice if someone opened the window every once in a while and said that they were sorry and the food was coming. They would not even look at us as they walked around behind the counter. Then when we finally got our food, they just handed the bag out the window. I used to be a manager of a food establishment and it would go along way for someone to say a few words. "sorry for the wait, it's coming" or "sorry that took so long". Just a thought. It about more than just the food. read more

I'm a huge whataburger fan, however this one is the worst I've been to ever, their fries are stale like they're over cooked, I got the honey bbq chicken strip sandwich and the chicken was over cooked, this was the worst experience I've ever had and will not go to this one again read more

Didn't welcome guests as I came in. Ariel didn't even said anything polite I was really not expected that. She had an attitude & wasn't even going to deal with it, overall others are great served me quick & served my friends great too.. I loved it, but not comming back.. read more

Again with making another short simple order unpleasant. Someone needs to take Maria P off the register. I asked for two hash browns and one water, not two waters and one hash brown. I said it was for here and I still had to ask for a tray. Again with not doing your simple job I had to ask for condiments when you wouldn't offer. Some customer service you have here. Just because it's a "simple" Oder and one person doesn't mean it gives you permission to lack in service. Way to go to the Manager to who just stood there the whole time watching and not caring. read more

Love Whataburger but not this one. Wait time is always over 20 minutes. Just sat in the drive through line for 30 minutes with only 3 cars in front of me. If they opened the first window for payments everything would be so much faster. Skip this one and go to the Whataburger down northwest highway by the mall. By the time you get there and get your food you'd still be in line at this one. read more

Made a quick stop to eat lunch, but service was slow. They were very busy and only one register was open. The french fries served with my Monterey burger were cool not hot and fresh. Lots of tables needed to be cleaned. They need more help. read more

Worst Whataburger I have ever been to. It's dirty, the people are rude, and the food is so poorly cooked. It's a shame Whataburger lets this happen. read more

Solid franchise. I've been to this location a number of times. I really appreciate that the employee at this register takes the extra step of trying to remember what everyone ordered, even during the lunch hour. This really raises the level of service at this particular location from a standard fast food joint to that of many places that are opening up at higher price points. This especially helps with the high number of customers ordering their food to go during the lunch hour versus those who wish to dine in. Good experiences here. read more

I stopped in while my clothes finished washing at the laundromat around the corner. The burger was great and the fries were good.

Every time I am here, drive through or in store, it always takes foreverrrr. Like I am a patient person, I also work in the food industry so I get that when it is busy it takes a little longer but if there is only one other person in line than it rlly shouldn't take 15 mins+. read more