I had a problem with another store in the area, and went to the Higley and Baseline store. Manager Miguel (as I remember), listened to my complaint and immediately assisted me in a 100% positive manner. The store was clean, the staff responsive, and my experience will keep me coming back to this store over the store closer to my home. GREAT JOB Whataburger. read more

This might have been the worst fast food experience in the entire world, the genuine bane of my existence. They took 30 minutes to hand out 2 meals with little to no people inside or in the drive through. it then took them an extra 25 minutes for a strawberry shake.. the twist is, they were not able to get any shake to come out of the machine. No big deal usually, but maybe communicate with customers so they aren't waiting an hour for 3 meals. read more

1/4 we stopped in for lunch. Miguel, who was friendly and helpful, took our order and made a recommendation to try the recently returned Monterey burger (I always get the same thing- #4 combo- Jalapeno cheese burger combo regardless of the location I visit). Our order was brought to the table with condiments by another employee but I did not get her name. Everything was hot and fresh!! Miguel checked with our table twice to make sure everything was good and see if we needed any additional condiments. He walked the entire dining room checking with the other customers as well. Great experience, great tasting and fresh food. We will definitely return to this location in the future. read more

Whataburger - Chicken sandwich combo - Fast Food Near Me - Gilbert, Arizona

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Went in there today, thinking I could use my 200 points for a free onion ring that I earned! The girl behind the counter says no it's 400 points now ...they did it yesterday! You gotta be kidding me ? I walked out without buying anything ! What a shame how corporate has to be really greedy and this is the way to stick it to the consumer! Not cool! read more

Not sure what to say, I was hungry and this place was open. I got biscuits and gravy (my current cravings). And a banana pudding shake. The banana shake wasn't bad, and the biscuits and gravy is what you'd expect. It was enough to fulfill my craving for it. Typical fast food service, very slow of prepping the food. Was in the drive thru 15+ minutes waiting read more

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We got Whataburger to go since there is a new location down the street from our house. The service was less than to be desired. We asked for extra ketchup and between telling the woman at the window and watching her turn around to grab some more, she forgot what we asked for and had to re-ask us. It got the grilled chicken sandwich, sub Texas toast and it was puny and the underside of the sandwich in my photo was under-done. Everything was cold. However, the iced coffee (plain with cream) was decent. We will probably stick to other fast food options in our area and stay clear of here for a long while until they have their service and store figured out. read more

Whataburger - #11 Grilled Chicken Sandwich Whatameal with Texas toast - Fast Food Near Me - Gilbert, Arizona

food was okay. staff were talking loudly not caring about customers. arguing and smoking with their work clothes on out in front of the store read more

worst place ever. ordered out food through the drive though. asked if we wanted condiments and we wanted bbq sauce as our side sauce. of course no sauce in the bag so my boyfriend when in to grab a side of sauce while our food gets cold. he's in here for 10 min and they are arguing that he doesn't have the receipt with him. i went in with the receipt and kindly said i need bbq sauce. they won't give it to me without charge even tho it was on the receipt. argued me back and forth making me run back to the car for everything in 110 heat because he won't give me barbecue sauce we paid for without our food???? SO found out not only did they not give up bbq sauce, they put it on one of our sandwiches WHICH WE DIDNT ASK FOR. this place is a joke. no one helped me. do these people have no urgency and this place needs a new manager. manager yelling at the workers. mind you.... no one this entire time was in drive through or the lobby so everyone's acting so busy to not help me, their one entire customer in the store. making sure i never EVER come here again. i hate the service here and everyone makes you feel stupid read more

Whataburger - Fast Food Near Me - Gilbert, Arizona

24 hours until you show up at 10:39 to a closed interior and drive through. Save your time. McDonald's isn't great but it's reliable with hours. read more

We were so excited when this location opened since it's so close to our home. After several visits, the food remains consistently good, but unfortunately, the service has not improved--particularly with one staff member, Erika. The fast food industry relies heavily on customer service. If you don't enjoy working with people, it may not be the right fit. And if you're in the role, professionalism is a must. We'd honestly rather drive to a farther location than deal with her continued rudeness. read more

Whatever you do, don't spend a nickel here this location and it's entirety don't have any customer service any basic knowledge, and doesn't possess the ability to communicate in a professional manner which should be expected as we are paying customers put this shit down there with McDonald's and whoever is the hiring manager. Here should be fired. MANAGER Jessica shouldn't be a manager if that's her name, slamming the door in the customer's face via the drive-through and not fulfilling a order that was already advised that was going to be remade by another manager . And to then tell the customer they're not gonna honor what the manager had offered and would not give you the drinks because that's not a part of the remake only to then take her badge off. Talk shit about you to her team members then come back with her badge off how the hell she has a job is insane. she comes back then starts to make the drinks but then tells me she's only gonna give me one drink and it's not gonna be small and I told her what's the size matter? She didn't slam the door continues to make the drinks hands them to me, throws me the straws, and then slams the doors again short, Hispanic braces and cheap long nails unemployment line should be where she's at. Whoever the owner is do yourself a favor and fire all your management / an sell your franchise asap This franchise won't get another dollar out of me. I won't support the garbage at that Location a day longer. Almost forgot not sure if she was trying to poison me or what but pretty sure that's a piece of plastic in my drink how thoughtful , but after reviewing my drinks that she finally gave me was a nice surprise underneath the lid. read more

Whataburger - Something extra in my drink lovely - Fast Food Near Me - Gilbert, Arizona

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Don't attempt the drive thru unless you have 30 mins to spare. With only 2 cars ahead of me, waited 20+ mins just to get to the window. 2 lanes doesn't matter. It doesn't help them go any faster. Management needs to step up and manage. Brand new location and never busy. Wonder why.... Update: they didn't even get my order right. Never going back and spreading the word how horrible this location is. read more

If I could , i would've put a 0 star .. I went in a couple days ago and there was a roach right by my foot and I was VERY dissatisfied! I was very scared I hate bugs and I wasn't even offered a free meal or a refund on my order. They told me "Better luck next time!". As I was leaving , a horse from the drive thru came and shat on my car!!!!!! So disappointed they would allow this!!!! The next time I came in the drive thru to give it another chance, the workers started fighting and it got physical. They hit my car and said "move out the way" . Very ghetto.. VERY close to calling the owner! read more

Will have to try it another time. They need more training. Realized my order was wrong when I got home. Tried my fries. They were reheated. Tasted like they were made yesterday and then refried. Only way to describe it was if you put the fries in the refrigerator and then microwaved it. That was the texture. Not fries that were freshly made. Took a very long time and food was not good. This place is lacking training and management. Staff were nice, but you can sense how green they were. There was not a car to be seen there and I think I know why. read more

First off they have 2 drive through lanes but only 1 open. Whoever is operating the headset can't even begin to comprehend my order and had to ask multiple times about each item I ordered. Once arriving to the window I was told a different total then what was repeated back to me at the menu board, that's because they were going to give me someone else's food. I reminded them my name, because they asked when I ordered. Finally after waiting for 8-9 minutes at the window my food was ready. I was assured condiments and napkins were in the bag. We arrived at our destination only a few minutes away only to find there weren't any of these things in the bag. Totally incompetent people working at this whataburger! read more

Bro they literally forgot my cheese and charged me to put it on wtf is this. bro this has to be a joke read more

Whataburger - Cold ahhh cheese. Brought the cheese over separately after we asked and made us go back and pay for it. Also bite mark in burger - Fast Food Near Me - Gilbert, Arizona

I woke up one morning and went to whataburger and guess who I saw; That's right, it was Lilyanna! What an angel she was, the food was great, filling, and well made but Lilyanna.. ohh my lord, she's amazing! -Captain of the Lilyanna fan club read more

New Gilbert location just opened. Slow service, stale buns, no sauce on burger, lettuce old....We were excited to try the burgers. So disappointing. read more

This Whataburger just can not get an order right! Went back to get a corrected order and it was also wrong.

We had dinner on Friday at Whataburger and the service was great as always. Liliyanna was so nice and helped us with our order we got a cheeseburger, chicken sandwich, along with fries and onion rings. She also helped us clean up when we were done with our meal. She also explained how to use the Whataburger app to scan for our next visit. Thank you for all your help and we will be back soon! read more

Came here and wanted to order a medium fry and they said they are out of medium containers. I asked if they could put the amount that comes in a medium fry into a large container and they told me they were unable to do that. The woman who was apparently a manager told me to leave. She also would not provide her name and then apparently passed the microphone to someone else and said her name was Kya. I would advise anyone who thinks of coming here to spend their money somewhere else. Very rude and terrible customer service. I did reach out to customer care to report the incident. read more

Lilyanna was amazing! This was our first time trying Whataburger and she was very informative of the menu, shared with us the top picks and offered us additional items we would not have normally ordered. Her smile and willingness to assist was unmatched. This type of service is not found in many places and we truly appreciated it since we are out of towners it felt very welcoming. read more

If the sauce was a life saving dish, you would all be dead! Check your items before you leave the property.

Super cold cheese I asked for cheese at the register and didn't receive ended up having to pay for it $0.6 cent overall bad experience cold ahh cheese no napkins read more

Whataburger - Fast Food Near Me - Gilbert, Arizona

I recently placed an order for a shake, only to be informed that the shake machine was currently inoperable. This experience seemed emblematic of the quintessential visit to McDonald's. The young lady at the counter appeared somewhat inconvenienced by my presence as I waited for an extended period of five minutes with no other customers approaching the counter. Subsequently, it took over 20 minutes for my order to be prepared, prompting me to inquire about the status of my order at the counter, whereupon I discovered that it had been sitting in the back for some time. Upon finally receiving my order, I noted that the ketchup was not included, necessitating an additional trip to the counter to request it. As I sat down to enjoy my meal, which consisted of a cold burger and fries, one of your employees entered the establishment and began engaging in a conversation with the crew, regaling them with anecdotes about a coworker's purportedly dramatic behavior from the previous night. This discussion, which involved a back-and-forth exchange about the difficulties of working with this individual, was not the kind of conversation that customers typically wish to overhear. In my over 35 years of patronizing Whataburger, this particular location provided the worst experience I have encountered. Furthermore, I was surprised to discover that ice was also unavailable, a deficiency that seemed particularly egregious given the prevailing heat. Who, indeed, does not have ice available in such weather conditions? Interestingly, that employee received their food in about 5 minutes. The place was quiet until the employee that was off work came in and then everyone was at the front counter. They were all talking about one employee where the whole restaurant could hear them. read more

The service is awesome, Lilyanna took my order and got it out in 4 minutes. She complimented my head phones and was very friendly and courteous read more

Stopped by last night and had a great experience. Lilyanna was super friendly and had a great attitude.

Lilyanna was our order taker and our server and she was extremely delightful, considerate and most attentive. She made our visit one to remember. read more

The restaurant is not fast, took 15 minutes waiting at drive thru and no sorry took so long when finally came to window; may be reason open 24 hours is length of time to get order. Then to make matters worse they locked the serve window between payment and service and could not open. So excited for new restaurant but now see not going to be good service so probably not going back. At least until reviews say they are better. read more

The manager reached out and made it right. For a second time, the food is correct and tasty.

Very wet cheese I asked for no tomatoes and they messed it up twice how!!!!!!!! Don't go to whatabuger

This place cured my depression! Best fast food burger in town i tell you what! I got the wing and boy howdy they made me want to do unspeakable things read more

the costumer service here has been really good every time I've come. my server, Lilyanna, was really nice and accommodating as she helped make sure my food would have nothing that would trigger my sensory issues. overall a 10/10 experience thanks to her! read more