I'm writing this after my experiences ordering for takeout (@4PM) and at the drive thru (11AM). I was second in line during both visits, waited 15 min and 10 min respectively to receive my orders. The dining area was clean, no sticky floors or crumb covered tables here. The employees were friendly. Budget Tip: check your junk mail for money saving coupons! I didn't have any issues with the food. Nothing was missing. The spicy chicken wasn't too spicy. It was warm/hot and tasted good! Can't wait to use the rest of my coupons! read more

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I honestly think they went from serving chicken pieces to serving pigeon from the size of the pieces I have received the last 2 visits. There is absolutely no meat on them. After spending $34 for 2 meals, I think I deserve meat on those bones! Leaving hungry really pisses me off . Really noticed a change in quality after they filed for bankruptcy in March of 2026. read more

Nice location convenient to the freeway. The restaurant was clean and the staff member was helpful and efficient. They offered a small box lunch for a special, so we got one with tenders and one with bone-in. I appreciate the options offered for the chicken and the sides. Overall, a good value and the food was good. read more

The order was correct, but food was lukewarm and the chicken was very dark in color. The app worked well.

Absolutely the worst location to order from. Made and paid for an order online before I even left my place to pick up at drive thru. Waited for 20 min behind ONE CAR that hadn't even gotten their order yet. Finally got to the window and they gave me someone else's order, in which I had to wait ANOTHER 15 min without them even letting me know it might take a while. Don't go here unless you want to spend your whole day waiting. read more

Chicken is always good that's why I like to eat Popeyes!!! BUT for the service bruh .. you just can't be this slow slow and slow like this never get better! A girl at the Cashier she dont even give us money change right even the cashier machine told you how much you need to give change to customer and she ask us how much !!!??? Like what ? And they tell us that we have to wait for our orders 15 minutes and it been 30 minutes and another couple also 35 minutes! You need to fix this .. you can't be this slow ! LOOK at the drive through they not even have someone to take thiers orders!!!! This is not funny read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Gilbert, Arizona

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It has really gone downhill. What used to be thick pieces of chicken breast called "Tenders" has transformed into thin slivers of chicken with a lot of breading. What a disappointment. read more

Good lord this place is terrible. I am writing this review as I am sitting here waiting for my mobile order that I placed over 40 mins ago. I walked in to pickup my order and waited 15 mins before anyone acknowledged me. When they finally did they found my order and said ok we'll have it done. 30 mins later still waiting. They tried to offer me tenders instead of the sandwich. I said no. Waited another 8 minutes. Finally it was done. And guess what they forgot something in my order. Not sure what I should expect from a place where high schoolers work and there is trash on the floor. read more

Feel completely ripped off. Ordered the 10 piece family meal, all spicy thighs. Chicken pieces were extremely tiny and shriveled up. Looked like they had been sitting under a heat lamp for hours. This is the third time in a row I received garbage from this place. Won't return again. read more

I've ordered food from this location regularly for almost 3 years- as it's close to my office and convenient to grab dinner on the way in to my night shifts. But in the last 6 months their service has gone completely down the toilet. I've now left WITHOUT FOOD on TWO occasions in the last month. First time: I placed a mobile order, checked in at the drive-thru, was told to pull around and wait. Fifteen minutes later, still nothing. When I went inside, they didn't even acknowledge me. I had to leave without my food and was late for work. I complained through the app -- no refund, no response. Second time: I ordered at the window, paid, and was told to pull around again. I refused after what happened last time. A second employee named Jesus said he wouldn't give me my food unless I moved. When I refused again, he gave me my money back and told me to get out the drive thru so he could serve the other customer behind me. So once again, I left with no dinner and no time before work to get food from anywhere else. This place has zero accountability, zero urgency, and zero respect for customers. Don't waste your time or your money here. Chick-fil-A is literally across the street, do yourself a favor and go there. read more

If I could give negative stats I would. My brother died today and I just wanted to get my wife and kids home. It has been a long day. I stopped at Popeyes on the way and ordered 3 of the $6 boxes with tenders, one with the 2 piece spicy chicken and two sandwich combos. The 2 piece was missing and I asked for it to be fixed. They threw a fit. The manager, a black lady was strutting around telling people to clean and stock while we sat there. I saw her go in the office 3 times to check her phone. She came to the window to argue with me and then boxed up some chicken. Her words to the cashier were give this to him, I don't care if you throw it at him. Never again. Too many other places to get crappy food and service. read more

This location is a joke! Usually it's the extremely long wait, even when it's not busy, but tonight was even worse. I ordered my food in drive thru and when I went to pay with a gift card I was told this location doesn't take gift cards. They refused to take gift card and proceeded to tell me just go order in app and comeback you can use a gift card on app. What terrible service and a pathetic way to operate a business. read more

Round two, different location for the ghost pepper wings where a Delish articles states: "They are rated at over one million Scoville Heat Units and are considered to be 170 times hotter than Tabasco sauce." The first attempt, I thought for sure they must have just given me the spicy wings as they weren't hot. Welp, it's official, I'm dead inside or these ghost pepper wings are ghosting us with the actual spice. They have great flavor, but they are anything but hot! Besides the major let down of spiciness of the ghost pepper wings, the drive thru was quick, friendly, and appreciated asking if I needed utensils or napkins. Definitely choose this location over a few others I've been to! read more

Popeyes Louisiana Kitchen - LIMITED TIME 6Pc Ghost Pepper Wings Combo - Fast Food Near Me - Gilbert, Arizona

Worst location. Totally screwed up the order, no cocktail sauce, no utensils, no napkins, wrong sizes on what I ordered, drive thru chick leaning casually on her arm. Manager didn't GAF. Never again. read more

this is the worst fucking Popeyes ever I was wondering why they have a 1.5 on Google, but it makes complete sense now attitude from everybody in there. Nothing was ready when I came lol now at this time, I am waiting and have been waiting five minutes for bacon. I'm sorry thank you do not recommend this Popeyes at all just trust me it's worth the drive to go somewhere else. read more

The service at Popeyes has descended into chaos and disgust. Wait times have become interminable, both inside and at the drive-thru, to the point of being intolerable. Repeatedly, I'm seeing missing items and, to make matters worse, incorrect pieces. You may end up with thighs instead of breasts, or other questionable substitutions, and the quality is shockingly poor. Today, 11/04/2025, I bought two "breast" portions. What I received was a farce: one piece looked like it was missing a chunk of meat, the other resembled a small thigh at best perhaps even a pigeon breast by comparison. Both pieces were incredibly dry, and the meat under the skin looked scorched and fried to a crispy, greasy state as if it had been recooked. I went inside to request a refund and was flatly refused. I left the chicken and the receipt on the counter and walked out in disbelief. This location will not receive another dime of my business. To cap it off, the drive-thru cashier eagerly escalated the situation into an argument, which I refused to continue. I would not recommend this Popeyes to anyone. The subpar food integrity, inconsistent orders, and hostile service are indefensible. Immediate corrective action is overdue. read more

I love Popeyes but don't go much because they can't get my order right (correctly charged but incorrect in the box). So new year and all 2025 - I thought I'd try again. Unfortunately, they still can't figure out how to put 2 pieces of spicy chicken in a box with rice. I got regular (not spicy) and beans. ‍‍ read more

Popeyes Louisiana Kitchen - My 'all white meat' meal. 2 thighs and a wing ‍‍ - Fast Food Near Me - Gilbert, Arizona

I ordered 2 chicken sandwiches and 2 sides. she asked me to pull up to the front it will be 3 minutes. i said ok no problem can I get 2 ranch sauces. she said yes I'll bring to you. so I pulled up to the front and 15 minutes later she walks out with my food and says, I bet you thought I forgot about you. then she said oh my god, I forgot your sauce I'll be right back. I waited another 10 minutes before I walked inside and said, you never brought me my sauces. she ignored me and continued to pack other orders. The other man who was working with her said, we are very busy. i understand that sir but I need sauces with my chicken. He then hands me my sauces and in a very condescending way says, have a nice day. read more

Amazing woman at the order window with the pink nails!! She was so funny and kind I was not expecting it at all. Love her give her a raise! #extrapickles read more

I am single handedly keeping the blackened chicken tenders on the menu but they have been perfect every single time! I always have great service in the drive thru and the workers are always polite. read more

Worst Popeyes in the area. Do yourself a favor and find the next closest location. Chicken tenders are hard, cold and practically rubber. Fries are always cold too. Garbage. Do better Popeyes geez read more

Poor service, order food that was so old I can't believe that employees would even put the order in a bag and give it to a paying customer! I had to return the food ! I had to drive 15 min to return it ! Will never order from this place again ! read more

First off, let me say that fried chicken is my favorite food. Since I've started eating Popeye's in 2002, I've thought that it's one of the tastiest options out there. This review isn't really a ding on this location, but of Popeye's in general. When I've gone to this location over the years the chicken is usually hot and fresh, and tastes very good. Service is usually fine. I really enjoy spicy foods, and I've eaten all types of very hot stuff, from strong curries to blazing hot wings. I've only encountered 2 things that my body can't handle: Popeye's and Church's spicy chicken. Over the years, it seems I can tolerate it less and less. After I eat it, I usually wake in the middle of the night with severe GI discomfort (and other symptoms I won't discuss). The aftereffects last well into the next day. Aside from the GI issues, I also feel horrible in general; tired and achy, like I have some type of systemic inflammation. I don't feel this way after eating other fried chicken. I thought I might get away with eating just one spicy breast, but even that bothers me. I don't know what ingredients or prep methods that may be causing this, but I'm finally DONE. Hope you all fare better than me. read more

I just have to say that this location is run so well. The manager in there always has a smile, the place is clean, they are fast, and everyone I have encountered is polite and accommodating. I know this just a fast food place but every time I come u consider leaving this review and today was the day I had time! The person who took my order at the counter was fast and walked my order to me when they could have just yelled the number. Walked in and even though it was slow, everyone was working, cleaning, and being productive. Even in the past the manager is running the drive through and she is funny, quick, and has pride in their job read more

I previously rated this Popeyes 5 stars cause they never got my order wrong but I recently got my debit card stolen by the drive thru cashier there and got charges on my account from it so now I've been scared to go back ever since, watch who you hire popeyes!! read more

We were across the street for a doctor's appointment and were super hungry so we came in for a late lunch. I ordered what were supposed to be spicy chicken tenders but weren't. By no means were they bad I just had my hopes up on spicy but nothing some of their Buffalo sauce didn't fix right up. Now I think the mashed potatoes were yummy but they weren't very hot so they lacked temperature.. Customer service was ok and I think the reason why I'm giving this location 3 stars instead of 2. read more

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The food was cold, their brand new chicken wraps weren't even wrapped, the cheese wasn't melted. It seems like they just slapped some ingredients together and said screw it read more

Popeyes Louisiana Kitchen - The Spicy Wrap - Fast Food Near Me - Gilbert, Arizona

The food came out quickly, but pretty much nothing was good. The chicken tenders were barely warm, and they were super tough/dry and had no flavor despite being the spicy ones. Some of the sides tasted DECENT, but they were also not the proper temperature. Everything just tasted old, reheated, and stale. read more

Another amazing worker at the drive-thru window. Today was a long day and I wasn't going to cook anything for dinner. 12 hour shift and I headed over to Popeyes because it's on the way home and Natalie was amazing. Her smile was warm and her service was beyond words. Thank you so much. read more

Wish I could give zero stars. Girl working drive through was rude. She didn't put ranch in the bag after being specifically asked. And when I got home I realized my three piece original tenders were spicy, not original. So I couldn't eat them at all. My sweet tea was unsweetened tea. All around horrible experience and I strongly advise everyone to go to the Gilbert rd location instead. read more

The restaurant has horrible management, past three times ive gone they been missing half of my order, as well as drive thru has been extremely rude read more

Popeyes gift cards are not accepted at this location. No reason given why. Corporate office notified, but didn't make any changes.

I order on the app on arrive 17 minutes after placing the order. They have not begun working on it and the place is almost empty. They then tell me it will be 10 mores minutes for any chicken to be ready. This location is always super slow and almost always gets the order wrong, read more

Worst service ever there no one in line I'm the only one at the speaker she says hold a moment I waited. I see everybody in the lobby, dancing and having a blast and I'm just sitting here waiting she tells me hold a moment and there's five people sitting here doing nothing so I left worst service ever. This is why they got the worst Star ever never go there again. read more

Did a large order today and the two female employees were very informative, helpful and very nice. Overall the food looks and tastes great. Major props to the chefs and employees. read more

Was in line for over 20 minutes for a single chicken sandwich. No sense of urgency with the employees

HORRIBLE FOOD, Im very disappointed. Ordered a combo with 2 sandwiches, fries and wings. Half of my wings looked old and dry. There was tears/bites in both of the buns of my sandwich, THEY FORGOT MY FRIES :( I called them to let them know what happened and the manager that received the call seemed like a nice person but they need to be more on top of things so that they make things like this less common. After ordering I read the reviews on here and it seems like if you had to pick any restaurant to STAY AWAY FROM HERE. 1.5 STARS as of Oct 2025 and I love the franchise Popeye's but this place's lack of food prep and its lack of customer care when it comes to managing orders shows. read more

WoW.... from the second we walked in the door we were not disappointed! We were greeted by Andraya, and I felt like I was back in the South! YES!! She made our experience TOP Notch! She listened, was patient and helped with my crazy chicken requests and solved a problem that no other place has been able 2 do when I'm ordering CHICKEN!! The food was awesome, but Andraya was what made our experience superior! Maybe she should train everyone in the Customer Service industry how to help and treat customers!! Well Done!! I'm now a FAN!! Geaux Andraya!! yummy Red beans and rice too!!! read more

If you have time to waste then this is your place. I arrived at 11:05 on a weekday. I stood there for a minute or two before anyone acknowledged me. I was the only one in the store. To my surprise I see only 3 people working. 1 cook, 1 drive thru person and another working the counter --as she stood around looking lost for a few minutes before she took my order. The window clerk was running back and forth to the dining room filling drink orders as she took orders from the window which probably meant the drive thru fountain was out of service. She also had to pack the orders that she took. Finally, After I placed my order a flood of people started coming in for the lunch crowd. The young lady at the counter became quickly overwhelmed taking orders while the window clerk was yelling at her to start packing signaling her to prepare the orders in between each one she took--which she couldn't because there was a shortage of food made and not enough for to pack a full order. As I waited over 20 mins as did others, people began walking out. My order was sitting on the counter half prepared while the clerk waited for more chicken to be cooked along with the French fries that didn't get dropped into the fryer until 17 mins after I made my order. The clerk became so panicked she started short changing customers as they called her out on it. After 23 minutes I went back to the counter and requested a refund as it still wasn't ready. The half packed box of food sat on the counter for over 15 minutes cooling while the clerk waited for more chicken and the French fries. I happily drove to another Popeyes on S Power where I placed my order & received it all within 2 minutes. This is definitely not your typical order food fast-food restaurant. read more

Popeyes Louisiana Kitchen - Staffless! - Fast Food Near Me - Gilbert, Arizona

I used the mobile app to order BOGO for one dollar wings. I ordered garlic parmesan (mild)flavoring. I pickup my order and decide to try the wings before I drive home. The wings are spicy with garlic parmesan flavoring on top. I calledthe store to report the error. Manager informs me that all the wings are spicy with the exception of the full wings and all the do is put the flavoring on them. The website is misleading. I had MAJOR GASTRIC problems and would not taken a bite of the wing knowing how spicy (ghost pepper) hot it was. The manager offered to make me order right by changing it to full wings. Thank you. Shame on Popeye website developers full disclosure needs to made about the wings. Kudos to manager for great customer recovery. read more

Popeyes Louisiana Kitchen - Customer recovery! Awesome job! - Fast Food Near Me - Gilbert, Arizona