The burgers are usually okay, and better than some others like Irving, but the French fries are awful. Every. Sing. Time. Often cold. Never fresh. Sometimes overcooked. I may occasionally go for the burger but never again for fries or a combo. read more

My husband being a burger and French fries fanatic was craving a burger and we decided to pick up whataburger. I got a number one with no buns (yes they can do that) and was pleased to receive my bunless burger in a container with all the toppings. That's the only positive thing I have to say. My husbands chicken burger was cold, it felt like it was straight out of the fridge! And our French fries were hard and stale!! It definitely didn't satisfy my husbands burger and fries craving. We won't be coming back to this location, which is a shame since we love whataburger. Super disappointed. read more

I know it's Thanksgiving and service is going to suffer, but the restaurant is not serving anyone. I can't even see them making food, there is a massive line outside and inside, neither of which is moving. People are literally chanting "refund our money", the store is refusing do that, too. read more

Been waiting for 30 minutes so far for one taquito and one honey butter biscuit. If you want fast food you can forget about this location. They aren't even full! The employees just don't care. This location is getting worse and worse by the day. Good luck getting your food and it being what you ordered. Never again. read more

Might want to think twice about stopping here. They are not taking covid seriously. They've had an employee test positive for Covid-19 and don't have plans to make any changes! Most places would at least shut down for a day to disinfect. Feels like they care more about the money and not at all about employees, some who have been there over 20 YEARS! Whataburger needs to do better. read more

The booths smell like piss, there are homeless people sleeping in two of them with their little carts parked in the aisle, and the shift manager was arguing with the one decent employee they had, telling her she needed to quit. I do believe that was the first and last taquito I will have at this location. Dear Whataburger: intervene. Fix this. This location sucks. read more

This is the worst whataburger. Me and a bunch of cars sat in the drive thru for over 30 minutes after we already paid so we couldn't go anywhere. The staff is rude and interrupted me when I was ordering and paying. The food is not top notch like I know it can be. Seeing a lot of upset people. This is also not the first time at this location. read more

Try to order food. They said they not taking orders. I thought this was suppose to be 24/7. Not even an apology.

Don't understand what the hype is all about, the buns were kinda hard, would have preferred to go to in n out which was down the street, but when in Rome.... I did like that the server delivers the food to your table and brings a tray of sauces you can select what you want. They offer a spicy ketchup which is unique. read more

Whataburger - Number one - Burgers Near Me - Dallas, Texas

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the worst ever bad service,took long time to get the order, taste bad , even the fountain machine serve coke dosent feel real

Alright., well I sat here for 30 mins waiting on my food.. I get it., it's busy. but a huge group of people get there food way before in front of me while I'm hungry. My friend who is a turd ate all his food in front me. Y'all need to get it together read more

Waited 45 min to reach the drive in order window. Found out the shake machine wasn't working (same as last time I stopped her about 6 weeks ago). Then didn't get ketchup, which I asked for. Burger and fries were the usual. Generally good and better than average fast food burger, but not the best they could produce if they put in the resources to produce a quality product. Staff was nice/super-friendly. read more

Horrible customer service at the cashier stand. I purchased Large unsweetened tea and noticed it was stale, so I returned to the cashier stand and told the lady who had checked me out that it was stale. All I wanted to do is exchange it for another tea out of the second urn; but first I had to receive a lecture about how the tea was not stale because she had made it herself. Attitude on the part of this employee sucked. Unbecoming of Americas finest hamburger restaurant. I just turned around and left . Don't know this lady .... Didn't get her name, but she needs a filter. Time of incident 09/07/16. 12:55pm CST read more

Whataburger - Burgers Near Me - Dallas, Texas

I don't understand how they have a full staff and yet it takes 30 minutes to make a burger they are obviously playing around inside or either don't know what they are doing either way skip this location and go to another Whataburger oh also the food was cold read more

Worse Whataburger to date! They are slow, no customer service, and zero attention to detail. I come here at least once a week and the past... not 1, not 2 but 3 visits I have asked for ketchup. I have looked them dead in their soul and said KETCHUP. THEY STILL CANT MANAGE TO PUT ONE IN THE BAG--Even asking what condiments I'd like. I have shared this with multiple people that are customers and soon we will just stop coming to this location completely. Get it together--Whataburger used to be a Texas staple and your in house management is ruining it. read more

Worst service ever at this location. Consistently slow. Cashiers are untrained and always confused (unless Rodney is there). Manager usually hiding in his office instead of on the floor training and assisting. I recommend going elsewhere read more

We were told to use the app to order and pull to "B label to get our our Oder faster, but we waited longer than the people that came after us! This is one of the worst Whataburger's in DFW. We waited almost an hour for a patty melt and a kids chicken strip meal! The employees also kept telling us they'd be right out with our order and everyone got their food before us and our food was cold! read more

I used to love coming here, but the service, timing, and quality has gone drastically downhill in the last few months. Time before last I had to tell someone twice that things were missing from my order. Then when I got home, I found out it was a wildly different burger than what I'd asked for. Yesterday I went through the drive-thru and the whole process took 25 minutes. There were only 5 cars in front of me, and one of them got tired of waiting and just drove off. The fries I got were barely even warm and almost all of them were stiff. I won't be returning. I love Whataburger, I'll just go to a different one. read more

Worst service I have encountered. You'll be wasting your time going there, better off going anywhere else.

I love whataburger but this one is THE WORST. Service has never been slower. The girl taking our order was not listening and we had to repeat multiple times. They gave our food away and left us sitting for 20 min (multiple employees walking by) and finally my husband had to go up and ask where our food went and they then began making it. Get it together y'all you're not repping your brand well. read more

Here at 12:50am And the best most up respect They are short handed and they do 110% job very impressed. The manager is very polite and courteous. read more

I waited 15 minutes for a kids meal in the drive-through and they gave me a tea with no sugar

Embarrassingly terrible at literally everything. A group of 4th graders would do a better job. They've got 15 people working and they still manage to forget items even after having the guy who walked it out to me physically check himself, still wrong. You have to try to mess up this bad. This is laughable. Literally laughable. Of course I called to let them know I'm coming back and I get told "come to the front we'll have them ready so you don't have to wait"... I walk in and they tell me "it's going to be 3 min wait for fresh strips"... if there's going to be a wait don't have someone just say what the customer wants to hear. Either be about it or find a different job. I'm contemplating getting a part time job there just to show them how shits supposed to be done. It's not a hard job. If you think it is, yikes, that's a bummer bud maybe you guys will figure it out eventually or just close the place down Yeah I'm super pissed if you can't tell It's not hard to not mess this up read more

I LOVE Whataburger and will eat it 2 out of 3 times a day if I had the option to. Sadly, when you order your food, you expect it to be cooked, even in a fast food restaurant. Everything was great with the order, they got it right, fries were warm and salty except the burger. Granted, it was lightly brown on the outside and pink everywhere else. I ended up throwing the burger away as it took my appetite away and made me wonder what the chicken might or would look like. Sadly, I will not be going back to this place. Debating on whether all Whataburgers are like this. Store #1024, very disappointing. Corporate has not even acknowledged a response when I submitted a complaint. So I was upset enough to post on Yelp and Google. read more

Whataburger - Burgers Near Me - Dallas, Texas

I pulled through the drive thru and was instructed to pull to the right side since I was paying with card. I was about 15 minutes for my food and when I got it I was missing things out of the meal I ordered and it was cold by the time I was able to even eat it. I feel bad for the worker who was doing the card payments and getting the food because he didn't even have a jacket and it's 47 degrees out side and raining a bit. I understand the lunch rush but when the left side of the drive thru was getting their food before me and they were multiple cars behind me made no sense. read more

Fries wasn't fresh and smelled along with tasting like old grease!! Terrible worse fries of my life they have to do better!! If y'all need a fry manager hire me I'll take 20$/hr on weekends 7am-1pm only read more

always have a attitude. never on schedule with pick up time. missing multiple items from my order. read more

Whataburger - my receipt to what i ordered. missing multiple items. - Burgers Near Me - Dallas, Texas

It I could give less than 1 star I would. I've been there numerous times. The staff is horrible. They could care less about their job. I have never gotten my order right. read more

they gave us the wrong order completely, but they were competent enough to give us the right drinks.

Have been waiting 45 minutes. Pretty sure they forgot my order...there's a huge line, many cars have gotten there food even though they were way behind me when I started...this place sucks. read more

worst service I have ever had. at 1am was told breakfast only. you think if you are just doing breakfast it would be some what faster. 40 minute wait in line. trash trash food. rude lady on the headset. my food was so nasty. do not go here read more

Drive thru Friday at lunch ran really smoothly. In the line and out with A1 in 4 minutes.

They need better management and employees. The service is way to slow for a fast food joint. Literally only 3 customers in the place and it took 15 minutes to receive fries read more

Slowest fast food on the planet. Been in my car in line for 10 minutes. Never coming back here again.

Order was wrong and was given cold food. The staff gave me a shake with the cup dirty. Had to ask several times for ketchup and the receipt.

The literal worst place I've been no service took an hour to get my food and Just bad

* Pros: The BEST burger available via late night drive thru. * Cons: This location made me feel like a self-conscious old man (see below) I grew up on Whataburger. My parents alternated between McDonald's and Whataburger as our after church burger destination for almost a decade. I was always thankful when they chose Whataburger, because they charged less for cheese so I was allowed to order a cheeseburger rather than just slap a refrigerated slice of American on a Quarter Pounder patty when we got home. Which we all know isn't the same. Damn my parents were cheap. Oh, and my mother would always order that fucking Filet-O-Fish sandwich at McDonalds, and we would have to pull to the front for like 15 minutes while they grabbed their fishing poles, walked around the back to the unseen pond in the back, caught a big one, cleaned it, fried it, placed it on a bun with subpar tartar sauce and a pickle and rushed it right out. So yeah, fonder memories of Whataburger. It was also an after school destination - required eating - after toking some doobage after football or wrestling practice. It has consistently punctuated the end of inebriated evenings of debauchery from age 17 to present; a consolation prize for the inability to score a hot chick that night. I was stoked about this location, since it's so close to the gig. I occasionally smile as I turn at Belt Line and see the crowd at In-N-Out burger, who obviously have bad taste and don't know what they're missing. Just the thought of choosing a Double-Double over any of Whataburger's menu items. Ludicrous. it was nice to walk into a new Whataburger; one that didn't already reek of stale fries, have un-scrubbable stains on the floor or bathroom fixtures, or employees with overly worn uniforms and blank expressions. I ordered a double cheeseburger combo, minus mustard and tomato (don't judge). It came out to $8 and change. Damn, I remember getting this combo with a $5 bill and some change from the console of my piece of shit Ford Escort back in the day. Geez, already dropping 'back in my day' chestnuts? I must be getting old. When I sat down to eat, a couple of younger girls came in that were immediately friendly and talkative with the counter staff. As they spoke, I formed the impression they must be off duty employees in for a discounted burger. Given the price of a combo these days that's warranted incentive to don an apron. As they stood at the counter waiting on their order, I got up to refill my cup with Coke. I removed the straw, and by uncustomary clumsiness some of the soda still clinging to the inside of the straw dripped out onto the otherwise pristine counter. Smiles and jovial comments to coworkers turned to a 'go to hell' scowl and silence from one of the girls who noticed my faux pas. I sensed that she was frustrated by having to clean up for negligent bastards like me while in uniform. As a customer in civilian attire, she was more brazen in her disdain. I stared back at her, waiting for her to add commentary to her countenance. Well, maybe not stared. More so observed her out of the corner of my eye. She turned to her cohorts and spoke more softly, and they clustered together forming an opinion of the spill, possibly labeling me as some sort of deviant. An unsavory type that hordes empty pizza boxes, and doesn't swerve for squirrels in the road. I started to grab a napkin and clean the counter, but paused. Forget her. It was an accident. My momentary feeling of guilt was penance enough for the error. But yeah, Whataburger rocks. Go early and often. read more

I had about 25 minutes to get to work so I decided to stop by and get breakfast. Went inside and ordered a taquito and an egg sandwich. Only 2 orders ahead of me inside. They got their food pretty quickly. Front person kept saying food coming up. I watched at least 6 orders go out for drive-thru. I got my food after about 17 minutes. Why do drive-thru orders take precedent over inside orders? I guess they are more worried about their drive-thru time than customer's time. read more

I hate to say this because the food is good. You just have to wait 30 mins to an hour to get it!! I came to This Whataburger location after a night out and it took FOREVER to get a simple combo. read more

This place gets zero rating. My friend bit into her burger and pulled out a long piece of hair. Absolutely gross. Customer service was terrible as well. read more