Stopped by for lunch. Was told that when I visit Texas I should try out Whataburger. So i checked it out when I was out for work. The burger was decent. I got a steakhouse burger and fries. The server was walking around the store asking if we would like any sauces. The decor was very orange and like any other QSR set up. read more

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Slowest place in the world full of slow rude teenagers... will mess your order up 3 times in a row, you'll wait no matter what. Just eat something else unless you like waiting 45 min for a mid burger with all the things you asked not to come in it, and cold stale fries read more

Burgers cold as winter, fries stale as a fly on a winter windowsill. Sorry not sorry. It was ok but it could've been way better if it was fresh and hot. read more

I love how I got two sweet and spicy sauced items whenever I wanted I clearly wanted honey BUTTER wings with that sauce on the side, idk why the employees there can't do their job properly but that's truly disappointing. Including the sandwich being not what I wanted it's truly sadly to not be able to do a minimal job of fast as I've served in the same field. read more

Whataburger - Wrongly sauced. - Burgers Near Me - Dallas, Texas

Listen, I love a Whataburger like any other Texan. Who doesn't love the tatste of their burgers, so different from any other chain? They have some great options, unlike other "special sauce" establishments who don't serve mayonnaise... I mean, what burger place doesn't have mayonnaise?!?! Y'all know who I'm talking about. I digress. Dear Whataburger on Montfort Drive. I've been willing to overlook your long lines, your cold food and the occasional items you forgot to put in my beautiful orange and white paper bag. Not to mention not getting my order right at times. But when you mess with a chili and cheese connoisseur, you have really crossed the line. I mean, what kind of chili and cheese fries are these??? I don't even want to say much because the picture says it all, but man, that chili wasn't even good at all. I have a feeling they scraped the bottom dry bits of the chili pan and tried to pass it off as chili. Shame on you Whataburger on Montfort Drive. You had me at chili and then you didn't. read more

Whataburger - Supposedly chili and cheese fries - Burgers Near Me - Dallas, Texas

Absolutely the worst Whataburger I've ever visited. Extremely poor food quality and the management is even worse. They have no idea how to cook french fries, they're always soggy and old tasting, and the burgers are always cold. This place gives Whataburger a very bad name and image. Won't be back again. read more

I always start my day with a stop at Whataburger on Montfort - they are always so friendly - I especially appreciate the quick, efficient service - especially Kierra, who was handling a crazy busy line with a great attitude. Always love the taquitos and the new collectible cups are fun too! read more

I was planning on overlooking the terrible customer service until I got home and took the first sip of my sweet tea and almost swallowed a whole gulp of sugar that was sitting in the bottom of my cup, the customer service was bad soon as I got to the window. The young guy working the window must have been having a horrible day or he just needs an attitude adjustment, one of the two! I also asked for some ketchup at the speaker and had to ask again at the window which turned into me waiting 5 minutes to only receive ONE Ketchup. The service is ridiculous. read more

Whataburger - This is all sugar. - Burgers Near Me - Dallas, Texas

Waited 20 minutes for "fast food" (middle of the day). You would think this means it would be fresh but the fries were stale. The burger felt undercooked and tasted like cat meat. I was even fasting for 24 hours before eating so this should have been delicious. I remember when Whataburger was the best! Not sure what happened to this company. Big L. read more

Awesome Place: Great Food, friendly workers, very clean store. One of my Favorite Whataburgers in Dallas Carrollton area

I should have read the reviews about this store. Obviously a horribly run location. Very bad service - slow - food was subpar. And the replacement food after sending back the first order wasn't much better. Manager was unapologetic when sending back food, order was wrong (both times), food was cold the first time, barely didn't the second time. Won't be retuning here for sure. read more

I luvvvv whataburger!!! Hands down my fav burger place, great food and friendly people. I can't wait to go back to Texas to get some more!!! read more

Whataburger - Banana pudding milkshake sooo good! - Burgers Near Me - Dallas, Texas

The WORST Whataburger in the area. Avoid this location at all costs. Drive to Coit and Campbell. Trust me. Even if there's no other customers, expect to wait half an hour for your food. I got a coupon in the mail on 10/12/22 for a free chili cheese burger with a purchase of a combo meal. I went in on 10/18/22 and asked to use the coupon. I was told that they don't have the chili cheese burger yet, despite having a HUGE menu board up for it above the registers, multiple full window clings advertising it, and they were sending out coupons to the nearby neighborhoods. I was understanding and just asked if I could get another burger instead. The cashier looked at me like I was crazy and then went to get the manager. After waiting around for at least 5 full minutes, the "manager" arrived and told me "we don't have any chili yet" - I asked again, "could I get the another burger instead, or just that burger without the chili?" The manager replied with a one word answer, "No." So I left. You're in the business of customer service. At least try. read more

Really should have read the reviews. This is the worst Whataburger I have ever been to. Drive through took a little over an hour, seriously. Shake machine was "down", all around awful experience. read more

OMG! DO NOT EAT HERE!!!!! SAW A WORKER'S NOSE RUN INTO MY ORDER!!! -at the drive thru They served the meal anyway. When I confronted the manager, she didn't care (she was short-staffed) ! Called Health Services, and they took 3 days to respond. HARD NO! IF 0 Starts was available, I'd given em 0 This location needs to be closed down. read more

I have eaten at dozens of Whataburgers all around the country that have added up to thousands of orders. The three worse experiences I have had at Whataburger have all occurred at this location. I've seen the front door shut and locked in my girlfriends face while she attempted to pick up a mobile order. We then had to wait half an hour in the drive thru line while our food got cold. The next time I had a mobile order and was told I was at the wrong location when I arrived to pick it up. After I confirmed that wasn't the case and began to question the manager where my order was I saw an employee pull my whole order from under the counter when the manager wasn't looking and then lie to both of us by saying the name on the order and the name I gave the employee was different. The last time I had a single whataburger meal that I ordered after the lunch rush at approximately 2pm. I waited in an empty store for close to 30 minutes while my order was made. When the manager finally brought out my order she apologized and said I deserved it to be comped but that she didn't have the authority to do that for me and I would have to call customer service. I wholeheartedly believe that was a lie. This is the closest Whataburger to my home so I now only eat Whataburger when I'm away from home or if I'm really craving it I will drive 10 minutes further up the road to another location. DO NOT GO TO THIS WHATABURGER LOCATION! It is not worth the risk! read more

Like every single other review... don't bother coming if you don't have time to wait and wait and wait. I work in retail and understand that many places are short staffed...this goes beyond not having enough staff. read more

Review has nothing to do with COVID. Use of drive through with insignificant traffic. Clearly ordered a large chocolate malt. The order taker repeated "large chocolate shake. That will be $4.10". I corrected him on the spot that I wanted a malt and not a shake. He replied, "Right, malt." After a significant delay given there was only a single car in front of me in line I was finally provided my order and receipt. The receipt said the order was for a shake and not a malt. I sampled my order and it was just a shake and was not a malt as I had ordered and confirmed. I drove back through the drive through to have my order corrected. Over the speaker I advised of the error and that I was given a shake instead of a malt. Was asked to drive around and the order would be corrected. This was at 9:05 PM. There were no other vehicles in line or at the window. It took over 8 minutes to supposedly make the malt. No apologies or word about the incorrect order. Upon leaving the queue I tasted the drink. It was another shake without any malt added. There was, however, an over abundance of chocolate syrup. It was another shake. I called to speak with the general manager and informed he had left for the day. I then asked the woman who answered my call to let me speak with the senior manager on duty. With literally a "huff" I was told to "hold on". When the manager picked up, I explained the problem. Without any acceptance of the issue. I was interrupted and told that she knew I was given a malt because she "heard" them talking about it. I told her again that I know what a Whataburger malt is supposed to taste like. I told here there was no malted flavor to the order, only excessive chocolate syrup. She completely dismissed the complaint. I let her know I would not be driving back to have it fixed a second time and would just call corporate. She replied, "fine". I'm still waiting to speak with corporate customer service. I've been waiting over 20 minutes as of this writing. Just another example of how downhill Whataburger has gone. By the number of low reviews for this location, I see I'm not the only one drawing attention to the extremely poor service. They won't have to worry about getting my order correct the next time. There will be no "next time". I will take my business one block away to Sonic. Sure, they do not offer malts, but they do offer shakes made with real ice cream instead of a synthesized approximation at a better price. Sonic on Montfort offers better food at a better price with supremely better customer service. Caveat emptor read more

Whataburger - This is where this second unsuccessful attempt in making a chocolate malt served with poor to non-existent customer service. - Burgers Near Me - Dallas, Texas

Probably the worst Whataburger I've ever been to. I was I. The drive thru line just now for over half an hour. I went inside, as they asked me to wait in the side, because my food wouldn't come out. The cashier ignored me and tried to take someone's order (after I had waited) and wouldn't get the manager until I pushed. Eventually some girl came in (from outside the restaurant, who knows where she was). She asked "who am I talking to?" and I let her know I had waited 30 minutes for my food at the window. She took my receipt and walked away. Said nothing at all to me. Didn't apologize, didn't give me an update. I kept waiting and waiting and waiting, and eventually someone else brought my order to me. She never came to talk to me again. Worst part - the order wasn't even complete. Blanca does not seem to know how to manage a restaurant, and her workers don't seem to know what they're doing either. Drive down to a different Whataburger. read more

You definitely have to have plenty of time to waste!! There's absolutely NOTHING fast about this food. I've been sitting in the drive-thru line for 30 mins and I've only placed my order. The team members aren't moving with any sense of urgency and the lines (inside/outside) are growing by the second.This store is terribly mismanaged!!! MID REVIEW UPDATE: 1hr!!!!! It took 1 full hour to receive my #20 with an orange juice. (Breakfast taquito-Sausage) I was too terrified to ask for picante and ketchup read more

The restaurant and the bathroom were both very clean. There was a long drive through line so we came inside, Justice - this is the employee that took our order. He wasn't over friendly but he wasn't rude by any means, he seems very knowledgeable and gave us fast efficient service. Our food came out in about 10 mins. Food was good! As expected. This is one of the best Whataburgers I've been to in this area. Very satisfied! read more

Whataburger - Very clean! - Burgers Near Me - Dallas, Texas

Most everyone has gone over the drive thru, but if you think that's bad. You should check the inside of this place. The dining floors and kitchen floor are atrocious. The counter tops by the drink machine and teas are more brown than they are white. The employees inside pay more than professional attention to each other instead of the customers. This location was out of Dr. Pepper, and Root Beer on this visit. As well as non-spicy ketchup somehow. The food is sub-par. Pretty much every time I've gone. The waits are long and food is always cold/dry. Drive to a different Whataburger. read more

Whataburger - Patty Melt - Burgers Near Me - Dallas, Texas

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Great service, warm, fast and good food. The service was a vast contrast to the next door restaurant, which we walked out from and came here instead. So glad we did. If you want to feel welcomed and treated like your business matters and get your value, try Whataburger on Montfort read more

This was my first ever visit to Whataburger and it was GROSS!! the burgers were luke warm with way too much mustard.. the fried were cold. Do yourself a favor and go to In-n-out or shake shack! Trust me... this place is disgusting. read more

This is the rarest time I had to rate lol but this restaurant is something else they diddnt order my food and when I got my drink it fell by itself and they were pointing it out on me that I did it and I'll never come here also there mean so yes one star and I had to cleaned it by myself so don't come thank you I love you. Oh yeah also I told them to not to put pickles Also on my friends fries were supposed to be onion rings so who's the one making these foods The Ratatouille rat I also saw him cooking here's the picture down below a read more

Whataburger - Burgers Near Me - Dallas, Texas

Went to this Whataburger today for lunch.. the drive thru line was long .. I expect that during this pandemic.. but what I don't expect is to not everything that you ordered with your. I don't get very much time for lunch so when I got order I headed back to work and I got there come to find out I was missing the very thing that I wanted with the chicken strips.. the gravy plus no napkins or ketchup.. you would think that most everyone is having to eat in there car or some place where they don't have access to things they need for lunch.. I just think people that people that are serving us during this difficult time should really try to get our orders right.. I'm just saying!!!!! read more

Whataburger - Burgers Near Me - Dallas, Texas

Great customer service. I'm not sure about the ambiance, as I was a drive through guest. My burger was not as great as it was pumped up to be. I'll still with David's Burger or Big Orange. My salad was tasty. read more

This whataburger is awful. The patties are overcooked half the time. It takes forever for orders. They dont ever use the second lane anymore. The attitude of the order taker can be pretty awful at times. This USED to be my favorite burger franchise, but it got worse after they sold it. Unless you have low expectations, or alot of patience. Then go elsewhere. read more

This Whataburger used to be the best in Dallas. Now, there is no service at the walk in counter. The orders are constantly not followed, but most of all the counter help is non existent. I would encourage all to go to another restaurant. read more

Stopped at the drive through. 9 cars in front of me and it took 25+ minutes. This is totally unacceptable. Almost every car had to wait 3-4 minutes once they got to the window. The person who took my credit card just held out her hand for the card and shoved it back at me once she was done. The person giving me my food just said "Here." No smiles, no concern for the wait time. I will not ever go back here again. I wouldn't recommend it to others as well. They were also out of Dr. Pepper and the Coke was almost flat. read more

I just had the worst experience at a fast food restaurant EVER. First, my order was made way wrong. The burger presentation, taste & ingredients were not as I ordered. This was well below Whataburger's standard. Second, an older black employee with balding gray hair came out of the toilet stalls and walked right past me without out washing his hands after defecating. That alone was enough for me to write this review but to make the experience even worse a Mexican/black female employee with tattoos passed my wife as we were leaving and sexually harassed my wife. I really wished that I had read the reviews for your location before waisting my time and money. (CUSTOMER YOU BEEN WARNED) read more

food is great, but im getting really tired of no sauces on my mobile orders. read the ticket, it's pretty easy.

Waiting outside no one took my order I look for the manager and I did tell her I was waiting around 20 min and no one took my order And what was her response NOTHiNG!!! @ 1:34 Pm Really not any apology or saying sorry ! Nothing!!! read more

Whataburger - Burgers Near Me - Dallas, Texas

Where do I start. If you have any self-respect or dignity, I plead with you NOT to work at his location. There have been problems revolving around Travis (the operating partner) since DAY ONE of him working at this location. From his blatant lack of respect for his employees; cursing us out, pillow talking with employees ABOUT other employees, (his own managers included) to his not-so-secret rendezvous with his employees, the list is never-ending and exhausting. Employees have cried while on shift because of his treatment and he would literally say he didn't care, then proceed to go about his day. Honestly, rendezvous is too innocuous of a term. He's had sex with his employee's, this itself coming straight from the donkey's mouth, bragging about it by showing videos and pictures. I'm not sure what has inclined him to move so brazenly. His lack of respect for his employees has stemmed down to his managers, influencing them to exhibit the same behaviors. Gossiping about employees behind their back while conversating with other employees, just to turn around and smile in your face. The favoritism is beyond crazy, if they don't care much for you, don't expect your full hours or to be treated with human decency. Understandably, if the labor is high hours will have to be cut, but why do certain individuals repeatedly get sent home hours before their shift ends and your friends are clocking in two hours before their shift begins? Why do certain people slave doing a two-person job and you're sitting in the office? It's beyond unfair. CERTAIN managers will take extra money (if the drawer is over $100) out of cash drawers and pocket it. Are your bonuses not enough? Are your 40+ hours a week insufficient? How is that any different from when that specific trainer (your beloved friend) was stealing out of the drawers? Certain managers have also had liquor delivered while they were on the clock and proceeded to consume it with underage employees. Certain leaders will call you out of your name in text messages sent to other employees. Certain leaders abuse the power given to them and therefore should not hold the titles gifted to them. read more

By far the absolute worst whataburger you could possibly ever imagine . NEVER coming to this location again . Stuck in drive thru for over 20 mins on top of that messed up my order and then gave me a banana shake when I ordered a chocolate. It's a reoccurring issue with this place literally everyone that lives in this area knows that this is your last resort when everything is closed . McDonald's even tops this whataburger and yet it's considered to be a so called "restaurant " yeah fucking right . ‍ I give this place a couple months before it gets shut down honestly. read more

Waited 45 minutes for a cold sandwich, how does that happen!?!? This is the worst location, last time I go there. Shut this location down or get new employees because current ones are too busy having a good time inside. read more

11 pm at night. Placed our order. Four or five cars in front of us, and we are literally still in line. It is 11:45pm. We have been in line for so long that we started watching a show on Netflix on our phone. I've never sat in a fast food line for this long in my entire life. Even during lunch rush. Finally getting our food at 11:50. Honestly ridiculous. read more

Coffee is the size of a shot glass. Rip off and waste of time. They didn't even fill up the shot glass of coffee all the way to the top. Had to go to 711 afterwards read more

Food is typical Whataburger quality but good god their drive thru wait time is absolutely horrendous. This is the exact opposite of FAST food. This place could actually pull off being marketed as SLOW food. I could've drove from this restaurant the way back home and back again, before I even moved one spot in this line. Update: waited thirty five minutes, got up to the order box, tried to order a milkshake, just for them to say the shake machine is down. Never mind putting a sign up outside to tell anyone that was waiting in line. Bro and when I pull off, It's a whole crew of people just standing around doing absolutely nothing but talking to each other. Whataburger either pay your workers more, or enforce your quality control program better. read more

I wish I could give zero stars. Consistently terrible service and as slow as it is you would at least expect your food to be warm when you get it. Even placing orders online will have you waiting 10-15 minutes over the expected pickup time. I even had a kid lock the door in my face while trying to pickup an online order inside the store (and yes, I selected take out). Without making eye contact he motioned for me to go through the drive through which took another 20 minutes. Food was cold. I asked to speak to the manager and she did nothing didn't even look at me as she apologized. I submitted a complaint online and waited for a response that never came. Pick literally any of the other 10 fast food options within 100 yards read more