If you have used this Pinch a Penny location - it is not the same ownership…read more The new owners know absolutely nothing about customer service or standing behind repairs. We have had nothing but the run around and frustration dealing with a repair they made that has caused new issues. They will not stand behind the work that was done by the previous owners. They have no idea how to look up your information. Avoid, avoid and avoid again!

My husband and I just moved to a home with a pool and were lost on basically everything pool…read morerelated. After a few frustrating encounters at the other pool chain, we decided to stop by Pinch a Penny. I'm SO glad we did! The owner spent a long time talking about pool upkeep in general, and made us both feel a lot more comfortable about mastering our pool- we left feeling relief knowing we were in good hands. He also told us about "pool school", which was was worth every penny and then some. Nick came by our house and walked us through every little part of our pool pump and pool, taught us best practices, gave us an overview of the chemistry behind pool maintenance, and taught us how to keep our pool well maintained. He made his lesson interesting and entertaining; as newbie pool owners, pool school should be mandatory. Nick's worth his weight in gold!

We're over the moon with our pool, patio extension, and storage structure with Pools Plus (Jim…read moreBurkhart), it's been our best experience with a contractor. There are many great aspects to this project, and here are a few things that we value the most. Jim has extremely strong knowledge about engineering-side pool construction. From pool drainage systems, in-floor cleaning systems, flow control systems, all the way to wireless app control. As first-time pool owners, we are lucky to have Jim explain everything about the pool to us multiple times throughout the process. He also provided the designs and timelines that fit perfectly to our budget and expectations. As we iterated 10+ times on the design over a short timeframe, Jim ensured a well-communicated, smooth and timely building process, his design is truly beautiful, even more impressive considering his deep engineering knowledge. We had a tropical storm at the beginning of the project, followed by extremely hot weather for a month. Jim definitely put his best effort on this pool, he checked in almost everyday during construction, gave multiple updates throughout the day at important steps. He went above and beyond with our drainage and built an extra thick pad for the pool equipment. Jim didn't sacrifice anything for the best quality of the pool that Pools Plus can offer. Another big thumbs-up to most of Jim's partners: these sub-contractors are awesome! They worked hard and fast while minimizing expected messes; Jim is frequently on-site QC-ing nearly every aspect of the build, and any requests/corrections are promptly actioned. We owe our backyard haven to Jim's experienced design, aesthetic, and practical recommendations - he's a rare breed of expert whose professionalism is apparent from his communication, knowledge, accountability, and high standards.

I've owned several homes with pools, but this is the first pool I've had built. I would like to say…read moreit was all rainbows and butterflies, but there were some hiccups along the way (as with all large projects). However, Jim (owner) and Chad (foreman) did their best to work through the issues, and the final product is awesome. From the first day I called Pools Plus, Jim was accessible and responsive to my questions and requests. This was very important as I was working out of town for most of the construction phase. Jim is very knowledgeable on pool design and code requirements and makes sure he exceeds safety and design standards. We use the pool almost every day and have invited many friends over to enjoy it with us. They all say how amazing it is. We have a resort in our backyard and Pools Plus made it possible. I thoroughly enjoyed working with Jim and Chad. If I ever need to build another pool in the Houston area, Pools Plus will be my first call.

Wow! What else can I say?!? Best customer service around...bar none! Owners Shawn and brother Quinn…read morehave been so very helpful and informative....and we've had our pool built by them over a decade ago. We can still call them anytime for pool assistance. Just a fantastic company to do business with. Look no further than Pulliam in the Katy/Houston area if you are interested in putting in a pool. You won't be disappointed!

A Pool Experience That Stands the Test of Time…read more Selecting a pool company can be daunting, but choosing Pulliam Pools Houston was one of the best decisions we've made. Their long-standing history--founded in 1918--and their friendly, knowledgeable staff gave us the confidence we needed. Construction on our pool began on July 30, 2019, and just 30 days later, it was fully completed, including the deck. We've been enjoying it ever since! The quality and craftsmanship were outstanding from day one. Even more impressive is their ongoing support. Over the past six years, Pulliam has consistently provided excellent service, whether for rare warranty issues or minor post-warranty repairs. They've always responded quickly and professionally. Everyone we've worked with has been wonderful, but we'd like to give a special shoutout to Robert and Sean--thank you for making the experience smooth and enjoyable. We are so glad we chose Pulliam Pools! The Smith's, Richmond, TX

I am writing this review two years after our pool was installed. Waterside Poolscapes installed our…read moreinground pool and hot tub. Getting a pool was a huge decision for us. We got several quotes and visited with multiple vendors. After much consideration, we decided to go with Waterside. Communication is extremely important to us - and we wanted to be a part of each step. Jackson kept us in the loop as the process progressed. The service that we received was excellent and timely. The project was completed in the amount of time they stated that it would be. To attest to the integrity of Waterside, during the process, our neighbor sustained a minor sprinkler damage and Waterside fixed the damage quickly without any issues. When we ran into an issue with the hot tub, a year after being installed, I contacted Jackson and he personally came out to check on it, found the problem, and fixed it - again with no issues or having to go back and forth about whose fault it was. Our backyard is now a beautiful oasis. The pool and hot tub have been a blessing to us - it has provided a place for my family to relax and spend time together. We highly recommend that if you are considering putting in a pool you use Waterside Poolscapes! Thanks again to Mike and Jackson for making our dream pool come to life!

Update Update: Going back to full 5 stars.. would give more if it were possible. I hadn't even…read morehit up Waterside on the issue with the landscape irrigation system damage mentioned below, but they hit me up to ask and are compensating for the loss (voluntary, i didn't even ask!). As I'd said below, even with the 1 relatively speaking minor issue, I was still going back to them for any future work. As I said below: I can't even imagine contacting anyone else for my pool system/pool needs. Really exceptional company here. Update: Unfortunately, I do need to knock a couple of stars off. The installation, and equipment used is still WONDERFUL, and done very well, however I have found out that in 3 different places the work they did damaged my installed lawn sprinkler system piping. Worse, this wasn't something they could possibly have not known about as the water supply isolation valve was closed. I've now had to pay for a 2nd job (with someone else) to do all the repairs, and will have to pay for sections of my sodding that have died out as a result of not getting water during this recent dry period (is how i found out there was a problem with the sprinkler system.) I still will use Waterside in the future as their work on the system they were contracted for was still great, but In the future I will follow up and check out other home systems that are anywhere near the location they work in. After this experience, I can't even imagine considering another contractor. My entire pool control system burnt up in a fire. Everything needing replacing, the pipework, valves, pumps, control system, filter, heater.. everything. They scheduled fast (next day). Jeff showed up, did a great assessment, discussed options, and totally worked with my budget. David and his plumber crew, electrician crew, and fence repair crew.. Fast scheduling, kept to schedules, and the work is so professionally done (much more so than the original installers). their selection of equipment was great (went Pentair instead of my previous Hayward system, and I never want to go Hayward again either now). The electrical crew is really where they shined. Very professional cable conduit/cable runs, J-box installation, and cable routing. The concrete pad they poured for the pumps and filter, and 2nd pad for the heater was likewise done fast, and professionally, and just how I'd asked. Will be a return customer for any contractor needs that they cover.

5 stars to the hard working men who did the labor. Salvador was very helpful and showed me how to…read moremaintenance the pool. He communicated well. 3 stars to Josh. Make sure to keep your contract.

took my pool from light green and leafy to blue and clean! Even sent "before and after" pictures…read more Planning to use to maintain pool till house sold since I am not around to do pool stuff...

Terrific! On-time and courteous service from Andrew. After fixing a minor issue he took time to…read moreprovide other guidance on pool maintenance. His rate was reasonable and in my opinion is great value for the money. We will continue to use Mirage.

I was crawling on Troublefreepool website for inspiration and found 2 pool designs which I like so…read moremuch, I contacted the owner who was uploading progress of their pool build. Both of them recommended O'leary pools, after interviewing 10 different pool builders, we chose Kelly. We began the pool build process right after Hurricane Harvey, and we were blessed with great weather, no rains for 30 days until the deck has to cure. Crews were excellent, Kelly was there almost every day, if not every other day, we had good communication, contract clearly stated what we wanted and we received everything as stated. It has been 4 years now and my pool has been trouble free except for a few parts, which Kelly took care for us, filing the warranty through manufacturer and all. Our experience with Kelly was a solid 5. Great job.

I have known Kelly since 2018 when he built our pool in Katy (Firethorne). Since then we have…read morerecommended him to our friends and neighbors. Kelly still keeps in touch and helps us with our pool. His dedication and support has been stellar! While we keep hearing horror stories about other bad pool builders burning home owners (bringing bad reputation for pool builders), Kelly has proven otherwise. We are 120% happy with pool, even 2+ years after it was built. If you want a trustworthy and passionate pool builders (not salesman) Kelly O'leary should build your pool.

Chris has been a pleasure to work with! We initially reached out about a year ago and he has been…read morevery generous with his time as well as authentic every time we've met. He's been flexible with our timing, had a very well thought out pool and construction design (our house is mostly geometrical so we scratched the initial design I brought to him and went with his geometrical design as well as went with his suggestion to have a retaining wall built so that the structural integrity of our pool is not compromised). When you meet Chris you'll notice that he is very knowledgeable about what it takes to build a quality pool. There are many small things that Chris has pointed out that I'm sure any other pool builders would have missed (like pouring the gunite first entrance step one inch lower to compensate for coping, pouring the second step wider so that the overlapping coping doesn't shorten its width and makes it shorter than the other steps etc). We are very happy of our current build (still in the plumbing phase) - I will update this review with pictures of the finished project once it's done! Have already started recommending him to family members who will be building a pool soon and recommend you give Chris a shot too.

I would not recommend this company to anybody. We had a saltwater pebble tech pool which we had…read moreconverted to an Ozone & UV filter, and we asked them to have the boulders repainted and sealed, and the pebble tech power washed. They are just contractors so they hired other companies to come out here and take care of each of those components. they were too remove the current calcium line first from the rock outline (from my understanding that can bead blasted or another assortment of ways) and then re-stain and seal. But they did not do that they just re-stained it so where the calcium line was before the paint is not sticking. It apparently has a two-year warranty but I have called several times trying to get in touch with somebody and on one occasion I got Letty to answer the phone and she advised me that the company they used for the Boulder stain only speak Spanish so she would call and talk to them for me. But I have not heard back I have been following up for over a year with this issue. There's absolutely no customer service they will not call you back or email you back if there's a problem. So your warranty is basically null & void because you cannot get in contact with anybody. We had them servicing our pool once a week but literally the guy they would send would come out check the chemicals empty the skimmer baskets and occasionally vacuum the bottom of the pool. But he never brushed or kept up with that calcium ring where the waterline is so that ring has just grown out of control again. And I had to remind him when it was time to clean the filters because they had not clean the filters either. So we canceled our weekly service because we just felt $170 was not worth the lack of care for our pool.