Richard has been cleaning my pool and handling our equipment repairs for 8 years. He shows up…read morereliably every week. If there's a week he has a conflict, he will send a notice in advance and get the pool cleaned before he goes. He communicates well both face to face and through text. I have bothered him with problems and questions on several occasions and he is always patient, responsive, and professional. He handles a family member's pool as well, for many years now. On top of being a professional, he is a nice family guy.

I hired Richard Roberts to service our pool weekly when we moved out of state since the house…read morehadn't sold. I paid him for several months even though I was getting reports from a neighbor that the pool wasn't being cleaned well. Then one day he called to tell me the pool had a leak and was losing 2" per day which is a lot. I paid for a leak detector to start testing plumbing lines, have spa, pool & 3 waterfalls so a lot to test. After 3 days they found NO Leak but discovered that someone had turned a valve which caused one of the Rain Arcs to spray over the pool so it was draining the pool 30 min each day as it was set to run by time clock. The only person around the equipment was Richard so he likely turned the valve by accident. When I informed Richard of his mistake he said he Quit. This was in the middle of month and he wouldn't refund the remainder of the month. Within a day I hired someone else who discovered that the pool was 6 bags of salt low, had low chlorine and both skimmers were packed with leaves. So Richard was just collecting a check but not doing what he was paid to do. I have another neighbor that had heard negative reviews but unfortunately I didn't listen.

I was so tired of having different pool cleaners who only wanted the money and didn't care about…read moretheir job performance. Out of desperation I found mike who came right away to help me. I can only say I have had nothing but perfection in the maintenance of my pool ever since. They are always on top of any problem which I haven't had any, thank God. But I can honestly say I very highly recommend Mike to service your pool. Besides his being a firefighter like my son, his work is highly commended, no problems since I first hired him. Don't let the comments of one any customer ruin your day and make your decision not to hire this company who does outstanding performance on your pool. TRY THEM, GIVE THEM A CHANCE, YOU WILL NOT BE SORRY/// Criselda valverde 832 3552552

Mike was great. Great price and was able to fix my chlorinator and my heater for about the same…read moreprice as other companies quoted me for just the chlorinator. Everything works great and ready for Spring Break.

My pump and filter did not survive the big freeze - yes I should have taken advantage of the drain…read moreplugs rather than rely on the power grid to keep the water moving. I called Mark as soon as the power was back on - needless to say he was busy they were out within a couple of days. He personally checked the equipment provided various options for me to select from. Once decided the equipment was secured and beautifully installed. He oversaw the installation and we chatted where he shared his focus on family and his commitment to not do business on the weekend and devote that time to family - I was impressed!! Two years later the pump motor starts eating capacitors then fails completely (on a Saturday of course) so I call Mark knowing he won't answer on the weekend but will return the call promptly on Monday which is exactly what happened. He had a technician out the next morning to look at the pump and confirm it was a warranty issue, he then worked with the manufacturer to get a new motor out and installed at zero cost to me. He communicated with me daily on the status of the parts, worked with the vendor to get a motor expedited and get me back online. All in all and excellent experience! To the reviewer who complained that they do not respond to pool "emergencies" on the weekend I have to shake my head - it's certainly a first world problem to consider not having a pump system running on your personal pool over the weekend an "emergency". I applaud Mark and his team for not only their work but their appreciation of and support for their families - no one will die if your pool system is down for the weekend (the water will still be there)

DISAPPOINTED!!!! If a business can't step up and take ownership thn RUN!…read more We started services with Unified Pool during Covid. They are definitely not the cheapest but we felt like we were paying for quality service. (Although Mark refuses to respond to emergencies on the weekend since that is "his time".) Other than that, everything was going well. Until recently, Unified was out cleaning the pool and the technician for some reason couldn't get the spa blower to turn off. Well the circuit board had short circuited. Thankfully we had someone here remodeling our bathroom and he was able to help the technician get it off. Mark arrived and reasoned that our variable speed motor that he advised us to purchase and was installed by him was not getting the power it needed. He stated and I quote "when he installed the motor for us they didn't know that the amps in the breaker box needed to be 20 and we only had the motor on a 15amp. (Well hell it's your job to know that before you install NOT mine.) Our circuit board had shorted out and needed to be replaced for $1500+. In addition we needed to run a new line from the breaker box to the pool because we had to up the amps and that was another $3000+(not an electrician so lingo might be a bit off). We advised Mark that he didn't let us know about the electrical side that was needed and asked him if he would offset some of the cost since now we have to pay for both a circuit board and to run the line! This man said he will have to back out and discontinue our services! He canceled our services and left us with a pool that we couldn't turn on. I simply couldn't believe it. BE WARY OF BUSINESSES WHO CANT STAND BY THEIR WORK.

5 stars to the hard working men who did the labor. Salvador was very helpful and showed me how to…read moremaintenance the pool. He communicated well. 3 stars to Josh. Make sure to keep your contract.

I have a complete opposite experience with Juan then what Paul wrote on his review. It must be a…read moreone off incident. Juan is kind, soft spoken, and very easy to work with. He's always willing to help and goes the extra mile to make sure everything is taken care of properly. Juan has been taking care of our pool for the last 2 years, and I can't say enough good things about his service. What really stands out is the detailed after service updates he provides. He shares all the stats and clearly explains what was done and why, which gives a lot of confidence and transparency. He's extremely knowledgeable when it comes to pool equipment and maintenance. Anytime I've had questions, he takes the time to walk me through everything in detail without rushing, making sure I fully understand. Highly recommend him if you're looking for someone reliable, knowledgeable, and genuinely cares about his work.

Better trained employees that know how to balance chemicals and back wash filter. When…read morecommunicated with owner he always had an excuse why the service was poor and I ended up doing myself.

I'm a first-time pool owner and was convinced I could do all the maintenance myself. I was wrong…read more After things got seriously out of whack, I finally called Woodlands Pool Experts. They did an initial treatment to get everything back to normal, and now they come for weekly maintenance. Their prices are reasonable, and I love that leave a door tag every time they come by. Our pool has never looked better.

Terrible service, undependable and unresponsive. Don't bother with these guys, aggravation and…read morehurts your pool

I have been searching someone to help with clogged pool lines for two weeks and other companies…read moreeither did not want to take the job or did not show up. I called Wet Pools and they were able to come to my house the next day to service my pool while I was at work. By the time I got home, problem solved. So I'm very happy with results and the customer service was so nice to work with. I will be using this pool company for future needs. Thank you!!

After a bad start with them, they worked hard to make ammends…read more Full story: They gave me an estimate where they described the work scope but they had actually forgotten to account for a big chunk of it on the cost. I applied for a loan to pay por it, gave them a check for 50% and after that they called me to inform they wouldn't do it for that price (they had missed the cost of concrete work, almost 3k), and asked me to go pick up my downpayment check. I was pretty mad at them. I was already in debt, it would have been hard to apply for another loan and I thought I had to wait another summer to get my pool renovations done.  I posted some bad reviews online, they noticed my dissapointment and called me to make ammends.  Colleen and Doug worked to get some contractors to complete the scope they had missed on the quote, they offered me some disccounts to help me afford it.  Now that the work is done, I am pretty happy with the results, the contractors did a nice job on the concrete and spray deck.  The quality of work: 5 stars

Excellent pool service! Ben cleans our pool weekly and does a fantastic job each and every time…read more Landon (the owner) responds to each and every inquiry immediately and is always willing to go above and beyond for his customers. Extremely satisfied! Highly recommend to anyone looking for peace of mind at a reasonable price! Thanks guys! Maureen and Evan Martinez- Cypress

Ben was a solid guy. Came out and did exactly what I needed at a good price. My pump doesn't leak…read moreany more!