This company came out to do a warranty job. They told the warranty company $1,100 in damages. The warranty company denied the claim and I ended up fighting with the warranty company over this and eventually gave up. Once the claim was denied, they offered to do the work anyway. I decided to get a second estimate on the work and it turns out it was just a small part and a lid, not the entire motor which they claimed was bad. $900 difference in cost....glad I walked away from this company....dishonest...scam artists read more

If you wanna reliable company, don't use these people. I've been trying to get them come out for over a week. We had a schedule Wednesday morning appointment by 12 o'clock no-show. Oh well we're busy. We're backed up. Will call you by 5 o'clock. Oh well we'll see you tomorrow morning Thursday. Call Thursday morning. Find out where they are when there will be there. Oh I'm sorry we're at a graduation we're too busy. I'll come see you Saturday. Guess what love and behold Saturday oh we thought you had somebody come out on Thursdays. We're booked. I don't know who runs a company like this or how they stay in business, but be wary read more

Great customer service great experience all around. Would definitely recommend and would do business with them again.

***SCAM COMPANY*** WOW!!! This is the worst company I've ever dealt with in my entire life. Im surprised my home warranty company still uses them. But then again, it is home warranty. KUYKENDAHL POOLS now called PASSION POOLS has no integrity what so ever and customer service does not exist. HEATHER is THE worst kind of customer service!! She told me they will not order the parts and will not proceed with work until I Zelle, cash app, or venmo $205.02. I asked them if they took credit card instead but they don't take "little money" with credit. How dare she tell me my "little" $205.02 They were approved for $400 by warranty company and still won't proceed until I paid???? She gave me no choice but to pay so I can get the parts ordered. This was Thursday. When I asked her when will the part be in, her response was "I will let you know when it arrives. You will need to make payment to place order." Fast forward to Tuesday I havent heard anything back from Heather so I texted for an eta. She replies back the NEXT day (Wednesday), "Not in yet. We will be out upon delivery." Still nothing on Thursday, it's been a week since they got the job. I asked again for eta and she replies back, "Could be today or tomorrow havent received shipment today yet." Then she tells me it's on back order and she will be cancelling the work order because we left a bad review on yelp. Now I paid them $205.02 on top of $400 they were getting from warranty company. Since I zelled them the money, I was not able to dispute it with the bank. Great way to SCAM!!! They asked us to take down our bad review because they refund our money. WHAT??!?!?!! Seriously I don't know how people can trust this company. Anyway good luck to those that has to deal with this company. No integrity. They even used my wife's phone number to post free tv on craigslists. Unbelievable. BTW another pool company assigned from same warranty company fixed it in one day. No excuses on parts being on backorder. ****SCAM COMPANY**** read more

***SCAM COMPANY!*** AVOID AT ALL COST!! Edited to add: They have no integrity! They made a fake Craigslist post that included my personal phone number because I refuse to take down this review. I have reported to the police and they have the listing ID and IP address of user. They don't even deserve the one star. Their "storefront" is @ a gas station strip mall and they're probably using a ShipCenter address. They got paid by warranty company and also collected from us of the remainder amount for the pool motor. We didn't want to pay upfront, but they insisted and said they won't order the part until we paid. It's has been 2 wks and we're getting the runaround. The lady (HEATHER) who picks up the phone after numerous calls and texts always has an excuse- she's on a conference call, she's driving so text her or just won't answer the phone during business hours. They don't have tracking info available for the part they ordered which is perplexing because if you order anything, it should come with tracking! Or it's on back order or it's on its way tomorrow (how did they know this without a tracking number they claim is unavailable). Their technician's name is LUIS. They also refuse to give an invoice of the breakdown of the parts and labor costs. They have now refused to give our refund asap (since they canceled work-order because of this review); as fast as they got our money through Zelle, they don't want to give us the same courtesy! DO BETTER kuykendahl pools/ Passion Pools!!! ***SCAM COMPANY*** read more

I had a pump that wasn't priming, tech arrived at the end of the day, and did an awful job troubleshooting the system. Told me I needed a new motor which the motor was operating. I was quoted $600.00 to change out the motor. Called another company, they changed out a fitting, $172.00. I will never call Kuykendahl Pool again...never!!!!!! read more

Horrible service - Horrible Customer Service. We have $2,000 they collected up front and 2 months have gone by and not product. Text messages is the the only way to communicate with this group and all text are rude with no answers. Called Tyler the owner who has not responded. Pool kept turning Green and their excuse was it was our fault. Avoid this company at all cost. They will have you pay up front and deliver no service. read more

They are also known as Crystal Clear Pools. Check their ratings there first. It is less than 3*. Complete disaster and theft. They charged us $1800 to replace the pool pump which they said was not functional. They apparently never replaced it and the pool got in the worst situation. They were also our pool maintenance company who never maintained the pool and it took the shape for the worst. They asked us to pay for a year in advance and now they have stopped showing up. As per the check for a refund would be in the mail but there is no owner. All of them are pointing fingers to each other and apparently, It is complete shady operations and deals with them at your own risk. They are not worth the low price they quote for. read more

These guys did a great job starting up our pool. Best company that you can rely on to get your water ready for swimming. Ty you guys your the best Appreciate you Heather , you know your pools! read more

They came and installed my pool heater with in 2 days of me calling them. They were a tad higher then others but not to unreasonable. Over all happy with the service I got from and how my pool feels now after the install. read more

Pleased with their word. Best price I could find on a hayward heater (250k btu), clear communication, did what they said they would when they said they would. Overall I would recommend. read more

Piece of shit of a company! Out here stealing peoples hard earn $$! Promise service for a year! Got me paying for filter clean every quarter. Disappeared 5 month in. Said they didn't service my area anymore. Promise a return check that never came. I hope this helps and nobody else will fall for their pathetic scam to cheat people out of their hard working earn $$! read more

Kuykendahl Pools - Proof. - Pool Cleaners Near Me - Spring, Texas

Kuykendahl pools came to our rescue!!! We we're able to have our pool pump installed within 1 day and it was the best price overall. Heather assisted us with diligent service. We are thankful to have found them. read more

Poor at communicating their time schedules to come to work and or maintain your pool. Paid $10k to have pool replastered and still waiting for work to be done satisfactorily. Dark spot in pool and pool is yellowing around the perimeter....very frustrating, not customer friendly.. read more

On 6/8/2022, I paid a deposit of over $5,000 to have work done on my pools totaling approximately $10,000. @Lee Pilling. Totally agree with how they operate. Starts off well, goes south from there. Did a few tasks, but did not complete all of the work. I asked for a refund and one of the owners Greg Dixon (Remodel/Install) side of the business promised me a refund for months. Still no refund after months of back and forth. He put his assistant in bad situation as a go between; Heather is very nice and supportive. There is no store front to talk to them when Greg decides to stop communicating. Will probably have to take legal action to get my money back - $5,212.12. Also would note that the invoices used the name Crystal Clear Pools. One of his excuses was they changed billing systems. He said he could not get a certain panel for months. I called another company that found the panel and completed the work within one week of me calling them. Greg lacks integrity. If you choose to risk it with him. Get the work done first then pay him. read more

Needed their help on a new pool/hot tub heater, and within the day, they had someone out to make sure what I had needed to be replaced instead of repaired. Turned around with a great price and a new heater within 24 hours! Highly recommend! read more

Please do not use this company. First last August I paid almost $700.00 for a new vacuum. I was told it was on back order. I tried to be understanding this being strange times due to pandemic. Long story short I have never received the vacuum or a refund. They also charged to work done on my pump and a new pump basket work never done and to top it off the double billed me for the monthly service in all they owe me over $1,100. They said they were sending a refund and I would have to sign for it. What a laugh. They go by several names Crystal clear pools, Pool Pros, Kuykendalh pools and Heather's email address "Grizzlygrease" Find a different company is all I can say! read more

Thanks Kuykendahl pools for helping out with my pool on short notice before the freeze. Luis did a great job replacing the pump. I highly recommend you guys to anyone needing help with their pool. Thanks read more

I am new to pool maintenance as I am new home buyer on Katy. These guys are very reasonable in price when compared to other competitors. I really love the way these guys work professionally. I am recommending to my neighbors and friends. Thank you for taking care of us! read more

We were not able to find a replacement pool pump motor anywhere. We contacted Kuykendall Pools who not only found one but quickly installed it professionally. read more

The team from Kuykendahl Pools did an amazing job power washing the deck around my pool. It is now the cleanest I've ever seen since living here. They were even nice enough to give me some tips on how to use my spa. I definitely plan on using them again for any and all pool needs! read more

My issue with this company has been resolved. It took way too long. The pool does look nice.

Highly recommend as the response was very fast, they accomodated my hectic schedule and were professional. I hope I don't need them again soon as this was for a repair, but if I do, they will have my business. read more

Our pool pump went out. Called and was able to get an estimate within a few hours. The pump was fixed perfectly and the installer was very professional. I will definitely use them again if needed. read more

I had a crack in my 20 year old DE filter and needed a replacement. I purchased a new one at Leslies but they couldn't install if for 3 weeks. They had several references for other installers though, and I selected Kuykendahl Pools. They picked up the filter on a Friday and installed it the following Monday. Their installer, Luis, did an excellent job. In fact, he corrected a major flaw in the original plumbing that made it difficult to operate the old multi-port valve. The price was competitive and I would happily recommend Kuykendahl Pools. read more

Heather and team did a great job replacing my pool filter. I had a crack in my older sand filter and decided after learning about the benefits of a cartridge filter. I called on Monday and they installed it that Wednesday. Very pleased with their work. read more

I had a very good experience with this company. We had been gone for several days and upon returning to the house we found that our pool pump was not working. I called and they sent a technician over that day to diagnose our problem. Turns out a new motor was needed. They gave me a quote that day and returned the next morning to replace it and get me up and running. The technician was very knowledgeable and courteous. I would use them again. read more

Luis was pleasant, knowledgeable and efficient! Great same day service even if it was getting past supper time.

Great service! Got the waterfall fixed up quickly and looks excellent! Will definitely use again!!!

Called on a Saturday for issues with the waterfall pressure on my pool which several other services have looked at but not been able to properly fix. Heather dispatched a tech for Monday. They we on time and immediately found the issue which was such a small item to fix (broken basket in filter) that they didn't even charge me for their time. Great customer service!! read more

We had Kuyhkendahl Pools come out and bead blast flagstone and seal around the pool and we are very pleased with the work. The guys were very helpful and the pool looks really great without the calcium buildup on the flagstone. read more

The techs that came to install a new pool pump today were awesome. Great guys...and very friendly. The install was done quickly, cleanly, and very professionally. Thanks again for all your help! I will definitely use you guys again! read more

At Last! My pool pump is finally working right. Kuykendall Pools answered the phone promptly, we communicated by text and email. A technician was sent asap. He was knowledgeable, nice, and finished the repairs quickly. I had called many companies here in Spring TX and half of those didn't bother to call me back. I paid for a service call to fix the air bubbles, (co. to remain unnamed) and in a couple of weeks it was bad again. Called them back and they did not schedule for weeks, then the pump broke. Had a new one installed by another person, but the job was not done right. Fortunately, Kuykendall were kind enough to help me with the correct installation. I am so thankful. read more

Save your money and go with a rebuttal company. We paid a year i advance within three months we knew this was not the conpany for us. We paid a year in advance and expect to be reimbursed. Getting ahold of them is a joke. Hopefully, they have an ounce integrity and pay us back OUR money what is owed. read more

Had the tiles replaced on our spa. They did an excellent job. Looks amazing and was finished in a timely manner. Very pleased with my service. read more

I called 2 weeks ago to get a quote for replaster. They were by far the best quote we received. 2 days later they were prepping the pool. Yesterday we filled it up with water, it's looks better than the day we had the pool built. Can't say enough good things about Heather in the office who kept me updated step by step on this process. Highly recommend. read more

I went with Kuykendahl pools on September, of 2020. We had just built our dream pool and were looking for a weekly service( Friday was our scheduled day) We constantly utilize pool on the weekends day and night. The FIRST month was great! Shortly afterr, our service steadily declined drastically. Pool cleaners were coming all days of the week and with less than satisfactory cleaning. We have outdoor cameras so when they did show up it was a ten minute pool raking of the leaves. Filters were hardly or ever checked no sweeping of the pool, and chemicals were maybe checked a handful of times. I called both numbers explaining my concerns (cleaning the pool properly and coming on our scheduled day we were promised) We were told Misty was the owner who we originally signed on with and PAID A YEAR IN ADVANCE. After this month we decided to part ways after a 4 week hiatus from them without a phone call or a stop by. After our horrendous winter storm our pool needed attention. So they owe a total of 725 . A check was suppose to be sent We have yet to receive our reimbursement and when I call Im told the owner isnt really "Misty" its "Tyler" Misty is just a pool cleaner. No one has any knowledge of my reimbursement and Tyler hasnt answered any pf my calls "Heather" their secretary just tells me she will call me back. Hopefully, they have a bit of integrity and refund our money. read more