my friend Chris got me w/ a pepperoni Wetzel Pretzel! after our shopping spree, it was only right to get a quick bite. im not the biggest fan, but the Wetzel Pretzel did it's job, and it kept us full and satisfied read more

Wetzel's Pretzels - Pretzels Near Me - Concord, California

I love pretzels! And today I got the original pretzel, plain (not salted). Oh wow it was super duper buttery, and each bite was heaven. The pretzel was soft and chewy at the same time, it was very satisfying. The flavor was spot-on! There was no need for additional glaze, or cheese sauce. It was already so good just by itself. Staff who helped me was quick. It was less than 5 mins in and out. read more

Wetzel's Pretzels - Wetzels Original (buttered) - Pretzels Near Me - Concord, California

so, there was a worker, she hard dark hair, heavy makeup, i asked for a pretzel and drink. and i dont tip as i dont at fast food or any place that does not have amazing service or i sit down while ordering. she scoffs. i ignore this as i understand this job was probaly a bad day for her, she looks at me giving me dirty eyes, and then grabs my drink, mumbling, she gives me my drink. i say i ordered a pretzel. she looks me up and down and she says, you dont look like you need it. pretzel was cold. never returning . read more

Normally I don't take time for stuff like this but here it goes: I have been coming to this place for about 3 years and I've never been disappointed of the quality and great service. One can tell when the food is fresh and hasn't been sitting for a while. Plus the people working there are great with their service, specially the guy named Eduardo. He is always very polite and always has a smile to greet you! You guys rock! read more

The service was ok, but the prices sucked for the amount that they gave you. I went to auntie anne's and the prices was almost half as much as i paid. Probably never going here again. read more

This Wetzel's Pretzels is located on the first floor of the Concord Sunvalley Mall and there's always a long line, now a socially distanced line where you can smell the aromas of the pretzels. They had an advertisement for their mini cheese dogs but they didn't have them ready unfortunately. The workers are always making more pretzels but sometimes the pretzels are a little bit hard but for the most part fresh. Always a nice pick me up while shopping. I personally like their pepperoni and jalapeño pizza pretzel with some nacho cheese. I feel like their flavored pretzels are better than the plain ones. read more

See all

This is my first time trying Wetzel pretzels and it was quite a disappointment. The smell of the food initially got me to try this out while I was shopping jn the mall. I ordered a salted pretzel which I got my order very quickly. When taking the first bite the Wetzel Pretzel was only lukewarm and did not taste fresh at all. In addition it tasted too doughy. With the price tag that comes with it I am even more disappointed. My critique for this place would be reheating the Wetzel pretzel for your customers especially when the bread is just sitting out there for hours to ensure that all customers get a fresh bite. read more

Wetzel's Pretzels - a pretzel on a bag - Pretzels Near Me - Concord, California

I was thrilled to come to the mall and indulge myself with a pretzel. Especially at the top of the afternoon, I was expecting a fresh hot pretzel in anticipation of the lunch rush. Boy was I wrong! The worst $15 I've ever spent. I got the jalapeño cheese pretzel and it was the only one in the box. I asked if any fresh ones were coming out and the employee said "no". Not a time or an ask if I'd like to wait for the fresh one. With my stomach talking at me, I just settled. While my brother got the jalapeño hot dog. They both were hard as rocks. We went back to request for a fresh one and she just gave us our money back straight up. I insisted for a fresh one and she said she'll just give us our money back. I didn't want to argue or disrespect so I took the money. Make sure to advocate for fresh pretzels for that amount of money read more

I stopped by this kiosk in the early evening as I was leaving the mall on 05/13/14 after shopping at Vans. The girl who was working was on her cell phone the entire time she was helping me. She was able to use both of her hands since she was using her shoulder to press her phone to her ear. The only time she said anything to me was to tell me my total. The rest of the time she just raised her eyebrows to communicate with me. Since the display was totally lacking, I settled on ordering the only two Jalapeño covered Wetzel Dogs and ordered two Jalapeño Cheese Sauce Cups. It wasn't until I got home that I realized the girl actually gave me only one Jalapeño Cheese Sauce Cup and one Cheddar Cheese Sauce Cup. I was miffed, but it wasn't the end of the world. It can be said that maybe that mistake wouldn't have happened if she wasn't on her cell phone the whole time. read more

Wetzel's Pretzels - Jalapeño covered Wetzel Dogs with Pretzel Dips - Pretzels Near Me - Concord, California

Service was quick... too quick. I looked at my bank statement the day after our trip to the mall and was shocked that our order (2 pretzels, 1 medium drink, 1 bottle of water) totaled over $30. The transaction happened very fast and I was obviously overcharged. Also, the expensive pretzels were neither fresh nor salted. Buyer beware! read more

Pay a lot for a cold, stale pretzel with 3 pieces of pepperoni on it, and an artificially flavored lemonade. Display case is always nearly empty. I could order a dinner entree at a restaurant for the price I paid for this crap. read more

It's been a while since I have had a Pretzel at the mall so while I was doing shopping this day I was in the mood for a Pretzel ,Wow did I make a mistake. Apparently there are two Wetzel Pretzels in this mall one upstairs and downstairs . All I can talk for sure is the one upstairs is the worst place ever to get a pretzel ! Stay away stay away ! The standard pretzel I ordered was stale and hard and not even enjoyable to make it worse I even ordered the cheeses sauce that was even stale . This was the worse experience for a pretzel I have ever had . Do they not know when to throw out the pretzel after being too long inside its container. I'm sure there is a standard time to be able to keep product before knowing it get hard and bad. It's ok to throw away product if not good to sell to customers. Very disappointed in the company !! read more

The staff are doing some shady business. They said they were only accepting cash at the time and wouldn't show the menu on the screen so I couldn't see how much the prices were. I only ordered a regular size lemonade and told me it costs $5. That's too pricy for a regular size drink. I could've gone somewhere else to get a drink for cheaper price but I was too thirsty and just bought it. I asked why they're only accepting cash, and they never answered my question. I checked online for menu prices and it cost $3.69 for a regular drink. Whoever owns the business needs to check the staff what they are up to. read more

Sometimes I am torn between this place and their rival pretzel shop. Now I stop by here on multiple occasions either by myself or with my family. If it's my family, we get the bitz with just salt. We get cream cheese. We get a soda. If I am by myself, I get the cinnamon bites or the Wetzel dog with cream cheese. I have never encountered a rude person here. They always have taken my order correctly and always give me a smile. I recommend coming here early to get the freshly made ones. Nothing taste better than a freshly made pretzel. But if you can't come early enough for that, it's okay. The food never tastes stale or bad, never. They also have a frequent buyer card. If you buy a certain about of pretzels you can get one free. They also have a lot of coupons in store or online so there's a bunch of opportunity to get a discount and what read more

They suck! They got our order wrong and everything I wanted they were out of. Very disappointing.

After hours of back and forthing through the Somersville Towne Center (EEWWW) we were all fatigued and starving. I knew better, but my kids begged me to stop here for a snack to hold us over. I ordered the E. Coli flavored pretzel and my twins had the Salmonella. Seriously - it was awful. The pepperoni was so hard it was brittle. I guess they stack the flavors on top of each other so our pepperoni pretzels also tasted like cinnamon or jalapeno depending on the places we took bites out of. read more

Every time I go to this location they are out of most items. Mini pretzel dogs, Cinnamon ones and they only had two regular pretzels. Their prices are really high too. I bought one lemonade, one pretzel dog and small pizza bites for just over $14 dollars. Never again, I have finally learned my lesson. read more

so I needed a bite to eat when I was in the Sun Valley Mall and I decided to stop at the kiosk and I got a bagel dog. It was hard in some spots and overall not that good. the one good thing about the dog was that it was actually hot and the whole thing was hot not just parts of it. The girl working the counter was on her phone when I walked up and quickly set it down to help me. She wasn't the most friendly girl in the world but took my order and sent me on my way. read more

If Wetzels Pretzels came out w/ an at-home pretzel making kit like Auntie Anne's then I think I'd be happier... =) I'm a big fan of the pretzel dog. It's become my default mall food. God help me... read more

Expired pretzels , hard as a rock! Worst customer service , rude workers! Gross lemonade. How can you work in a company and act like, I need you?! waste of money the teens next to me said the same thing, "tough ! Get it fixed or close down... read more

I don't mind wetzel's pretzels... They offer cheese dogs and pepperoni twists, which Auntie Anne's does not . It's hit or miss. Either burnt to a crisp or doughy uncooked pretzels. When you're hungry, you can eat anything... so come starving! read more

I do like their original pretzels. The one I tried was crispy. I think crispy is pretty good, but sometimes crispy isn't the best. It really depends on how that particular batch of pretzels is cooked. I recently tried a cinnamon pretzel and it was pretty good. The cinnamon sugar is perfect for a once in a while sugary treat. read more

They serve dogs here!!! Actually, the whole mall allows dogs and my mom brings me here occasionally. And when she does, she ALWAYS goes to Wetzel's or Auntie Annie's for a nice HUGE Pretzels. I LUV their pretzels and can't get enough! My fav is the cinnamon one with the sugar sprinkled on...drool time~~~~~ Only reason I took one star off of the 5 is cuz they don't have the patio seats and we have to walk to the sofa kinda far away...hmph! But...I still prefer this to just staying home sleeping all day! Hell ya, rrrrrrrrrrrrrrrrph!!! read more

honestly, one of the worst pretzels ever . recently when i have been eating here the pretzels have been hard as a rock and arent fresh . when i asked for a manager or refund they just looked at me and laughed with their coworkers . rude and horrible customer service read more

Gave them another shot.. different employees tonight. Acknowledged immediately and the server was attentive. We ordered the Wetzel Bits "lightly salted" and a Cheddar Cheese. My main complaint is that the "lightly salted" was NOT light. I'll give them one more shot.. but it'll have to be a while from now. read more

For awhile I would crave for a cheese dog while my gf is at surf city. To my disappointment the Cheese dog was too salty, not cheesy, and very very dry. It was really expensive, which I wouldn't mind if it was good. Later, upon going up stairs, I see that Auntie Annie's price is almost 25% cheaper. Coming from a hot dog store background, I would be embarrassed sailing that for the price that they do. read more

Nothing special, bagel dogs were over cooked on one end to a point that they were hard as a rock. Service was below par, no smiling, no "hello", "how are you doing", nothing. I prefer Auntie Anne's on the second level. Oh but the cherry lemonade was good. read more

Last week I bought hot dog bites here and I observed some pretty bad sanitary conditions. The floor was filthy, the employees were using gloves to take out the garbage but did not change them when they went back to making food, but the biggest thing was that one girl was sucking on a sucker as she made food and another one was popping food into her mouth as she packed things up into cup and bags to put in the display. The manager was taking orders and saw all of this and didn't say one thing to these employees. Disgusting and huge health department violations. Time for them to have a "surprise" visit. read more

I have now been in the USA for 3 months but this is the first time I have experienced racism when waiting for my food. Apparently samples and dips are only available for Spanish speaking people. I wanted to speak out loud that I may not be Spanish but I understand the language and I know you are purposely not giving me a sample. Never have I ever experienced such a thing. I will never make a pretzel purchase from here again. Despicable, absolutely despicable behavior! read more

I was craving there pepperoni pizza bites & finally decided to get them. I got them and asked the lady how long they have been sitting there she said "we just put them out not long ago maybe 5 mine" had them put in a bag and left. Ate them no longer than 10 min and they were so hard and seemed old. read more

Purchased the dog bites from this location, first off the hot dogs were a brownish color not the normal fresh looking color hot dogs usually look like. I didn't pay much mind to it, then I started eating it they were hard and didn't taste fresh, seemed like it was a day or two old and they just warmed it up and sold them. And then when I got home that day I threw all of it up, it made me sick. Never going to this location again. I usually have a great experience from Wentzel's Pretzels but not today. It was the location down stairs at Sun Valley Mall. read more

Your Pretzels girl at the Wayne Willow Brook Mall stand doesn't deserve my appreciation. I'm a 70 yr old Asian who patronized your expensive product but that doesn't concern me. It's her attitude. Seems she needs a little bit of salesmanship manners. I didn't ask for a food stamp. Just a paying customer. A far different attitude from that accommodating lady who sells your product at the Woodbury Commons. read more

This was not a good quick expierence. My family and i passed by and figured to grab something quick to eat jan 3 in the pm . Must say customer service is horrible,the girl who attended us was not pleasant at all gave us some dry pizza bites and mini dogs. Right after she gave me my change she pulled out her phone right away and started messaging . Soooo unprofessional. I feel that now and days people go to work to receive a paycheck and not to work and take care of the costumer . If you dont like your job then leave it to someone who would like it. read more

Their pretzels and drinks are delicious. Some of my friends love their hot dogs. It would be nice if they had tables or chairs, but it is what it is. The workers are friendly, and the wait is usually not that long. It is a good place to go either for food or just for snacking. read more