I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

Avoid. Ruined a brand new shirt and then offered me two off brands that "might" fit. I've used…read morecleaners in St Louis and Houston for years. Never quite experienced anything like it.

This dry cleaner destroyed my shirt and when I went in to show the lady behind the counter (maybe…read morean owner??) the shirt, she blamed me because I like my collars properly pressed. We got in to a shouting match and she kept indicating that the shirt collar was worn out and that it wasn't their fault. One side of the collar is fine and the other is shredded, obviously done by the cleaners. Had she simply apologized and offered compensation, I would have taken that, left the store, and never have posted this review. Do not go there and I will never bring anything to them again. These cleaners, and in particular the lady who handles the customers, know nothing of customer service. They're the worst and if I could give 0 stars, I would. For those in the area, go to Yes Cleaners in the Clarkson-Clayton center.

A dog pissed on my bed. I realized this after I woke up in the morning, after smelling this odd…read moreodor all night when I would roll around. Luckily, this place is right up the street, and they got my down comforter back to new in just a few days. It no longer smells like dog piss, and my comforter is slightly more fluffy. Thanks, Mr. Kim!

Newer owner and/or management, not for the better. I originally gave 4-stars but now down to 3 as…read morea result of numerous times (at least 4-5 now) where my request of folded work shirts along with regular hanging shirts when dropped off resulted in all hanging shirts, they've had to redo them at least twice and other times I just made do but next time will result in my departure as a customer. The front desk workers aren't at fault as I see them clearly marking "fold" from "hang". Do better!!

Way overpriced. Just paid over $11 to launder a shirt for crying out loud. Beware and get a price…read morein advance.

This place is the best cleaners around! They do great stain removal- quick turn around time, never…read morehad any issues! They offer great coupons with the app! They repair and alter clothes and all my stuff comes pressed and perfect! I think they do the best work for the best value!

Clothes were cleaned well. However, on two occassions I was given someone else's clothes during…read morevalet pick up. I had to return to exchange the incorrect order for my clothes. No refund or credit was applied for their mistakes. It was frustrating and making the return trip was an inconvenience. Unlikely to use in the future since this happened more than once.

Great place to go for your dry cleaning needs. They take good care of your clothes and they pick up…read moreand deliver. Tried a few services in the area and this is by far the best.

Tucked away in the plaza between Firehouse Subs and The Sound Room. Friendly, efficient service…read morewith short turn around time. They did a great job with my trousers, blouses and blazer. Alterations are available on-site for your convenience. Use the VIP parking spot to run in & run out with ease. ~Christy

Awesome service. I left my old cleaner because of shorty service and lack of respect for my…read moreclothing. Not here...they take care of my clothes and do a great job.

We lived near Valley Cleaners for 14 years. They knew our names and were always friendly. I…read moretrusted them with everything we brought in. Three years ago I moved about 45 minutes away and forgot I gave them my daughter's wedding dress to preserve. They called out old home number trying to reach out to us. My son dropped something off yesterday and they asked if we were related. They said they had the wedding dress safely tucked away. I can't believe how wonderful and kind they are to hold onto the dress keeping it safe. I just picked it up today!

Excellent service, above and beyond! Very fair pricing and great value! Excellent employees to help…read moreprovide great service!

Everything went well! The service was welcoming and the dry cleaning was done perfectly! I will…read moredefinitely be back!

These guys are the best. My dog peed on the seat cushions of my couch and it was completely soaked…read morethrough. Not only did they get the smell completely out, but they put the covers back on the cushions, which is a job in itself. I can't remember the cost, but it was extremely reasonable. Very personable and accommodating. They pick up in our neighborhood on Tuesdays and Fridays and have everything back the following Tuesday or Friday. They once went out of their way to pick something up from my house after I'd forgotten to call for a pick up the night before.

This is the best run cleaners we have ever been associated with. Mr. Park is the ultimate provider…read moreof customer service and good will. He treats his clients like family!

This place is AMAZING! The very first time I walked in I was greeted and asked my name by the…read moreowner. I left without a ticket and havent been given one since. They always know your face and your name and have your clothes out front in a matter of moments without hesitation. His memory is amazing but the customer service is even better! You feel like a person! I also cannot tell you how many times I have dropped off clothes with loose buttons to find that they have been fixed without me saying anything because I forgot!!! I just cant say enough about this place. I went to another cleaners for a short time recently because of convenience but was terribly disappointed. I an back and wont go anywhere else. Keep up the great work!