I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

My husband and I recently moved over here in this area and needed to find a dry cleaner service…read moreclose by. We drove past this one and decided to give it a try.. unfortunately the clothes didn't appear as clean as it could be and not as crisp as what were used to. The young women who gives the clothes during pickup doesn't have good customer service nor knows how to smile. Not sure if she's not used to people of color in this area but I can tell she doesn't have people skills. We rather drive 30 mins back to our old cleaner now versus deal with mediocre service.

I've use Starcrest to clean and press military uniforms in this location and another for the last 6…read moreyears. They do and excellent job and it usually only takes one day. I drive all the way from Imperial past many cleaners to use this place.

I was very happy with the service at Dryclean 1-2-3 in Fenton. The dry cleaning was excellent…read more The clothes look great! Also, the clerks were helpful and willing to rush my order when I needed the clothes soon.

Avoid. Ruined a brand new shirt and then offered me two off brands that "might" fit. I've used…read morecleaners in St Louis and Houston for years. Never quite experienced anything like it.

This dry cleaner destroyed my shirt and when I went in to show the lady behind the counter (maybe…read morean owner??) the shirt, she blamed me because I like my collars properly pressed. We got in to a shouting match and she kept indicating that the shirt collar was worn out and that it wasn't their fault. One side of the collar is fine and the other is shredded, obviously done by the cleaners. Had she simply apologized and offered compensation, I would have taken that, left the store, and never have posted this review. Do not go there and I will never bring anything to them again. These cleaners, and in particular the lady who handles the customers, know nothing of customer service. They're the worst and if I could give 0 stars, I would. For those in the area, go to Yes Cleaners in the Clarkson-Clayton center.

A dog pissed on my bed. I realized this after I woke up in the morning, after smelling this odd…read moreodor all night when I would roll around. Luckily, this place is right up the street, and they got my down comforter back to new in just a few days. It no longer smells like dog piss, and my comforter is slightly more fluffy. Thanks, Mr. Kim!

I like lite starch and they do a great job. The prices are reasonable and they're always friendly.read more

HORRIBLE! First & last time!! Pressed a men's casual button down shirt & tried to pass it off as…read morebeing cleaned!! Even had the nerve to attach a tag noting special attention given on spot??? Yes, spot on shirt that wasn't there to start with. My husband mention the tag so I looked at the shirt and could not believe they tried to pass this off as being cleaned. Both armpits still had white powdery residue from deodorant! No wonder they have signs up " No Refunds". Haven't checked others items yet but going to take it all to our trusted long time dry cleaner.. so much for trying to save a few dollars if they won't clean them!!!n

This place is the best cleaners around! They do great stain removal- quick turn around time, never…read morehad any issues! They offer great coupons with the app! They repair and alter clothes and all my stuff comes pressed and perfect! I think they do the best work for the best value!

Clothes were cleaned well. However, on two occassions I was given someone else's clothes during…read morevalet pick up. I had to return to exchange the incorrect order for my clothes. No refund or credit was applied for their mistakes. It was frustrating and making the return trip was an inconvenience. Unlikely to use in the future since this happened more than once.

Not impressed. Saw great reviews so took a trenchcoat in. Asked specifically when dropped off,…read morecollar needs work on stains, would like scotchguarded too. Picked up, collar still dirty. Showed, was told "I'm sure we did the best we could". Agreed to try again. Collar was great. Coat, totally wrinkled, no scotchguard.

Last week I unexpectedly met the delivery driver as I was leaving and he was arriving…read more What a super Polite and Professional person. Up to this point I have only interacted via technology with Pleats. They make everything so easy. Place the bag outside twice a week get perfectly cleaned and pressed clothes back. It was nice to see the people are first rate too.

"Very Clean", Friendly Helpful Staff, Open On Time, Many Machines,…read moreHas Been The Best Laundromat I Have Ever Been To, Great Prices, Well Worth The Extra Distance. Also Many Other Shop's To Visit While You Are There, Or Dropping Off Laundry To Be Done By Them. A+++

Very clean place. Attendant was there and helpful. Dropped a king size comforter off and got it…read moreback so soft, no stains, smelled so good! Very reasonable!