I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

I was very happy with the service at Dryclean 1-2-3 in Fenton. The dry cleaning was excellent…read more The clothes look great! Also, the clerks were helpful and willing to rush my order when I needed the clothes soon.

I go cleaners to wash my boys uniforms. Since the place I used to go to closed down, I had to…read moresearch for a new spot. I didn't want to go to a chain and rather support local. I dropped off their uniforms and the process was easy. The ticket has the day, time and price of your items so you are prepared for pickup. When i picked my items up, they were clean and crisp. No true complaints but there were a few fuzzy's on one of the black uniforms but not a big deal. Its located in a strip mall and the parking is shared with other businesses. The parking lot could be a bit busy depending on the time. The staff was nice and friendly. I would return again.

With the local Star Cleaners closing, I have been looking for a new place. Dropped off 12 shirts…read morefor laundry and dry cleaning. Was ready in 48 hours. Total cost was $43 which seemed reasonably priced. Quality of dry cleaning seems on point. Service was transactional... not overtly friendly, but not bad either.

These guys are the best. My dog peed on the seat cushions of my couch and it was completely soaked…read morethrough. Not only did they get the smell completely out, but they put the covers back on the cushions, which is a job in itself. I can't remember the cost, but it was extremely reasonable. Very personable and accommodating. They pick up in our neighborhood on Tuesdays and Fridays and have everything back the following Tuesday or Friday. They once went out of their way to pick something up from my house after I'd forgotten to call for a pick up the night before.

Yon and her staff are friendly and helpful and do a great job keeping my clothes looking GOOD!…read more Thank for all you do, Yon!!

I decided to try Yon to dry clean my expensive vintage cashmere coat. I was very happy with how it…read moreturned out. The coat was ready on the day promised, looking great. They do prefer that you pay cash if possible but I paid with a credit card. I like that they will reuse your metal hangers so I will definitely be bringing those back here.

Terrible terrible customer service. My husband dropped off his suit to be dry cleaned for a…read morewedding. He specifically chose Pleats because their website says they are open on Saturdays from 10am - 2pm, and he knew he would need to pick up the suit the same day as the wedding (on a Saturday) because we had been out of town. Their website AND Google listing said they were open on Saturdays. Lo and behold, he gets there Saturday morning at 10am sharp, and they are closed. Multiple other people arrived to drop off clothes because they were also under the impression that they were open. My husband ended up having to go to three suit stores to try to find a similar suit (he was a groomsman) and spent $350 on a new suit. The suit did not match perfectly and he looks out of place in the wedding photos. He also missed the groomsmen lunch. It was an extremely stressful morning to say the least. I also looked at the reviews, and the owner was aware that the site is incorrect and didn't bother to change it! It has been a month since this occurred, and the hours are still not updated. We contacted the store, and they said that the hours are correct on desktop, but not on mobile devices. I would say that the majority of people looking into the hours for a store are probably doing so on their phone. We requested a reimbursement for the suit and they declined. Horrible, horrible service, especially considering they knew their hours were misrepresented before this even happened to us and they had an opportunity to correct them. Will never, ever go here again.

Not impressed. Saw great reviews so took a trenchcoat in. Asked specifically when dropped off,…read morecollar needs work on stains, would like scotchguarded too. Picked up, collar still dirty. Showed, was told "I'm sure we did the best we could". Agreed to try again. Collar was great. Coat, totally wrinkled, no scotchguard.

I have been a dry cleaning customer for 3 year with establishment in Kirkwood location, they are…read morepricey. I recently asked the Kirkwood male staff member to pin a dress in the sleeves that I wanted taken in, he seemed inexperienced on how to pin for tailoring but I tried trusting. I received back my dress with incorrect measurements of tailoring, $33.90. I was told to go see Kang, tailor, at the Dougherty ferry location which is inconvenient because he is only there from 7am-1pm M-F. I told him I was unhappy and he spent 5 minutes arguing with me about the tailoring instead of just getting me in fitting room to correct the issue. He also mentioned it would cost more to address the error and he would not refund $33.90 spent on the incorrect tailoring. I was going to give them another chance with tailoring and dry clean, but now They have lost all of my business due to their poor customer service.

I kept coming to this place not only for their free lollipops but also for their customer service…read more The third time I came to patch my favorite pair of worn-out jeans, the lady offered to patch them for free since I'd come by so often. Just the fact that she remembers her customers is certainly saying something! For regular services, I think they're pretty average on pricing. I got a skirt hemmed for around $10 and patches were about the same. The interior of the place is always fresh and clean, most likely because they're less than a year old. Keep up the good work!

I really needed 2 pea coats dry cleaned and since I don't get off of work until 4:30, it is rough…read moreto catch my favorite dry cleaning shop open so I tried this cleaner out. The shop is located in Crestwood plaza close to Walgreens so it's perfect since I live nearby. They are open until 7pm which works even better for me! I dropped off my coats on a Monday and was asked when I needed it by. I didn't really need it by any certain time as it just started warming up that week again and I still have a couple of other coats I can wear in case it got cold so I asked for their usual turnaround time. He told me Friday of that same week that my coats will be ready for pickup. Friday was Christmas Eve, however, and we got so busy running around prepping for Christmas that I did not get the chance to pick my items up until the following Monday. Pick-up was a breeze though. Handed the lady the ticket and she grabbed my items, I paid for it and that was that. My coats look clean and most importantly, the smoky smell was gone from one of them. I previously wore one of my coats outside where there was a bon fire and could not air out the smoke. The cost for 2 coats was around $33. Not sure if it's pricey or not but I would say about the same when compared to the other dry cleaning shop I go to. I'm glad to have found this place and I'm glad they stay open longer. It looks to be a family-owned business with photos of the family hanging on the walls. The people working there were very nice and accommodating. They also perform repairs and alterations in addition to their garment cleaning services!

From the owner: We are a family owned dry cleaner and have been offering our services to the South County area, and…read morebeyond, for over 35 years.

"Very Clean", Friendly Helpful Staff, Open On Time, Many Machines,…read moreHas Been The Best Laundromat I Have Ever Been To, Great Prices, Well Worth The Extra Distance. Also Many Other Shop's To Visit While You Are There, Or Dropping Off Laundry To Be Done By Them. A+++

Very clean place. Attendant was there and helpful. Dropped a king size comforter off and got it…read moreback so soft, no stains, smelled so good! Very reasonable!

Been using them for 10 years, wife is very picky about dry cleaning but always pleased with service…read morehere. Good price, personalized service. Top notch.