"Very Clean", Friendly Helpful Staff, Open On Time, Many Machines, Has Been The Best Laundromat I Have Ever Been To, Great Prices, Well Worth The Extra Distance. Also Many Other Shop's To Visit While You Are There, Or Dropping Off Laundry To Be Done By Them. A+++ read more

Very clean place. Attendant was there and helpful. Dropped a king size comforter off and got it back so soft, no stains, smelled so good! Very reasonable! read more

Love this laundromat. Clean. Well staffed. Great hours. Staff member is pleasant and helpful.

Extremely clean and on site staff for any issues. Staff is continuously cleaning washer and dryers!

I'm visiting the area with my daughter and granddaughter from Chicago. We have been busy cleaning and today we decided to do all the linens from 3 beds along with blankets to get ready for winter. I searched internet to find the closest safest cleanest laundromat near Creve Coeur. Albeit not the closest, it truly is the best place to go! Autumn greeted me and explained the lay of the land. She was so professional with an angelic spirit. I needed help getting my coins because of my numb hands, she didn't think twice and quickly helped me gather my coins and even gave me a small cup to carry them in! Today's experience was beyond awesome! I only had 6 large machines full of linens but my time at Laundry Authority made it easy and efficient to get it all done in less than 3 hours! Thank you to Autumn and your team for making my visit to the laundromat a great one! Blessings, Connie read more

I have a huge fluffy king sized comforter that had spit up from my newborn all over it. It needed a thorough washing and my home washing machine was not going to cut it. I'd driven by this laundromat more times I can count so I decided to try it out. That have a huge 80 gallon washing machine and industrial size dryers that did the trick! The machines were extremely clean and the lady working was so sweet and helpful! She even helped me fold my comforter after cleaning! I highly recommend this place for daily laundry to special items! read more

Wow. Talk about convenience -- these amazing folks are here and ready to wash, dry, and fold/hang your clothes with care and with a smile. This is a lifesaver for those times when the laundry gets overwhelming, or if you're just short of time to get stuff done. I'm a fan for sure! read more

Absolutely amazing service, on time, great communication and I've been so impressed with their work.

This place is horrible mainly because of the owner Norma's lack of customer service skills. I only do reviews when I have really good or REALLY bad service. I used the wash, dry, and fold service offered by the laundry mat. This went well for about four months. The staff was courteous, the prices were reasonable and they did at least a decent job (considering the price). However, recently two of my business shirts were damaged (they shouldn't have been in laundry they should have been dry cleaned). When I told them about my damage shirts they insisted that it was my fault. I questioned this especially because no note was sent home on the damaged shirts rather they were just returned me as if nothing was wrong. Additionally the person who did my laundry said she's "not sure" but she "thinks" they "may have" come in damaged-which I have saved on voicemail. If they had simply decided not to replace my shirts this would have been not ideal but I'd have copied & possibly even used the company again. Instead while they supposedly replaced my shirts the owner made it very clear in a ride way that she did not believe they damage the shirts and that it was all my fault but she would replace them because she was "a nice person." I picked my shirts up this week and one of them is clearly not at all the quality or even brand of the one I originally purchased and the other is the complete wrong size and I can't even wear it. She got one from eBay (I bought mine from a suit shop), the other she exchanged at Macy's who knows what she told them to make them give her a brand new shirt in exchange for one she damaged. Needless to say neither of them are acceptable and one not even wearable. I can't make it clear enough how RUDE Norma was to a paying loyal customer. I'll never use this company again. Out of pure desperation I went back (I travel a lot and have a lot of laundry) and they tried to make me sign a waiver saying that if they damaged any more of my clothing it was OK that they not replace it. Crazy. I should have never went back. read more

Visiting from out of town and needed laundry done badly. This place was perfect. A little pricey but the people were friendly.

5 stars isn't enough for the laundry authority. I live across the country and arranged for them to pick/up drop off laundry services to my aging parents. They went the extra mile to make this go smoothly. Norma the owner gave me her cell number and kept me posted every step of the way. The customer service alone will make me forever a laundry authority customer. They not only provided an excellent laundry service but top notch customer service too! Thank you Norma and everyone at The Laundry Authority! read more

Norma and the Laundry Authority are wonderful. With 3 kids and two full time working parents, laundry was becoming an every night chore after work. We started using Norma a few years ago and she's been a godsend. The laundry looks great every time and usually is picked up and dropped off on the same day. She is flexible too, if we're out of town and need to switch days, it never seems to be a problem. I hope they are in business forever because they are an indispensable part of our lives now! read more