I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

These folks are amazing. I've been using them for close to two decades now and highly recommend.read more

I use this establishment on a weekly basis. I have always been extremely pleased with their…read moreservices. My laundered shirts are always clean and perfectly pressed as well as my suits and slacks. The staff is very friendly and always meets all my needs. I appreciate the excellent customer service!

These guys are the best. My dog peed on the seat cushions of my couch and it was completely soaked…read morethrough. Not only did they get the smell completely out, but they put the covers back on the cushions, which is a job in itself. I can't remember the cost, but it was extremely reasonable. Very personable and accommodating. They pick up in our neighborhood on Tuesdays and Fridays and have everything back the following Tuesday or Friday. They once went out of their way to pick something up from my house after I'd forgotten to call for a pick up the night before.

My husband and I recently moved over here in this area and needed to find a dry cleaner service…read moreclose by. We drove past this one and decided to give it a try.. unfortunately the clothes didn't appear as clean as it could be and not as crisp as what were used to. The young women who gives the clothes during pickup doesn't have good customer service nor knows how to smile. Not sure if she's not used to people of color in this area but I can tell she doesn't have people skills. We rather drive 30 mins back to our old cleaner now versus deal with mediocre service.

I've use Starcrest to clean and press military uniforms in this location and another for the last 6…read moreyears. They do and excellent job and it usually only takes one day. I drive all the way from Imperial past many cleaners to use this place.

Terrible terrible customer service. My husband dropped off his suit to be dry cleaned for a…read morewedding. He specifically chose Pleats because their website says they are open on Saturdays from 10am - 2pm, and he knew he would need to pick up the suit the same day as the wedding (on a Saturday) because we had been out of town. Their website AND Google listing said they were open on Saturdays. Lo and behold, he gets there Saturday morning at 10am sharp, and they are closed. Multiple other people arrived to drop off clothes because they were also under the impression that they were open. My husband ended up having to go to three suit stores to try to find a similar suit (he was a groomsman) and spent $350 on a new suit. The suit did not match perfectly and he looks out of place in the wedding photos. He also missed the groomsmen lunch. It was an extremely stressful morning to say the least. I also looked at the reviews, and the owner was aware that the site is incorrect and didn't bother to change it! It has been a month since this occurred, and the hours are still not updated. We contacted the store, and they said that the hours are correct on desktop, but not on mobile devices. I would say that the majority of people looking into the hours for a store are probably doing so on their phone. We requested a reimbursement for the suit and they declined. Horrible, horrible service, especially considering they knew their hours were misrepresented before this even happened to us and they had an opportunity to correct them. Will never, ever go here again.

Not impressed. Saw great reviews so took a trenchcoat in. Asked specifically when dropped off,…read morecollar needs work on stains, would like scotchguarded too. Picked up, collar still dirty. Showed, was told "I'm sure we did the best we could". Agreed to try again. Collar was great. Coat, totally wrinkled, no scotchguard.

Clean, respectful, courteous, My dress came out beautifully…read more At first I thought the price a little high, but I remembered I haven't actually had any clothing dry cleaned in decades, and most laundries no longer offer dry cleaning. It was worth the drive, also.

Very fast and friendly service ! I had alterations and I left happy and it's so close to home.read more

THE WORST. Very expensive for all services. I paid $40 for a…read moresimple men's button down shirt to have sleeves shortened slightly. $40. When I wore it the first time, I noticed large yellow stains on the white shirt that weren't there when I dropped it off. Returned shirt, pointed it out, and asked that they remove the stains. All the guy could barely say in barely understandable English was "we try. Dry clean. Eight dollar" Um no. I said I wouldn't pay for damage they caused and would never return. Ever. Guy followed me to my car bordering on stalking Steer way clear of this rip off place

This place is very expensive. I dropped off some polo shirts, dress shirts and a couple of pairs…read moreof pants. 210.00! Talk about sticker shock!

Let's face it--no one actually likes going to the laundromat. But when you're in a transition…read moreperiod between machines and desperate times call for desperate measures, Lily's is the place to go. I messaged them on Facebook on Easter Sunday, not expecting a reply, but Andrew (the owner) got back to me immediately to confirm they were open. When I arrived, he was there personally keeping the place tidy, recognized me from our messages, and introduced himself. His customer service is some of the best I've encountered in a long time--he even gave me a free extra rinse when I went a little heavy on the soap! Whoops The facility is spotless, the bathroom is clean, and all the washers and dryers are brand-new Speed Queens. I cannot recommend Lily's enough!

I went here for twenty years when it was another owner and the place wasn't this nice. Completely…read morerenovated interior with modern equipment. Everything worked great using the SpeedQueen app on my iPhone. And it's very close to me, very convenient. My only complaint is that everything online indicates it has free WiFi but there were no instructions anywhere in here to indicate the network name or password. I couldn't use my laptop to do some online work like I had hoped. The other place I've been using since the old laundromat closed is further away by about 10 minutes, but is about as nice and has free WiFi. If there is free WiFi here or added that I can log into, I will switch to this place!