I've been stopping in at this location regularly to drop of Fedex packages for pick up. The…read morelocation is easy to access, not too crowded and you are greeted by Carlos; a dual employee for Access Storage and Fedex. Parking can be a bit muddy and its just an easy turn off industrial. Be mindful that Fedex pick ups occur every day of the week except Thursday.

We have been using Access Storage Cambridge for many years! Carlos has been amazing to help us get…read morethe right size storage for our needs. Even in an emergency situation (basement flood), he's there to help! So grateful! Thank you!!

Gave a deposit right away when I booked a move but within a week had to cancel move which was 2…read moremonths away. Was'nt offered or given any of deposit back when I asked . I'm sure they would pick up few moves for the orginal date I was going to use. Thought it would be fair to get at least1/2 deposit back Disappointed Customer

It did not take long for Boxed Inn to get our online order ready. We were able to pick up our…read moremoving bundle the following morning. Everything was packaged nicely and the gentleman brought everything to our car. So far, after having used some of the boxes for packing, we can tell they are great material. The moving bundle we got also included tape, bubble wrap and packing paper which has been SO useful. We were able to get all of the moving supplies we needed in one spot.

I have had a locker here for many years. Live in a condo and there is never enough storage space…read more Love the hours-open so many hours. always clean and very well kept. I have tried other places, but in my opinion this is the best. The only concern I have is the washroom. I wish it could be kept cleaner, but realize they can't go in and clean it after each person uses it. I would recommend this storage locker for sure.

A nightmare of an experience. The worst customer service and support money can buy. Overpriced,…read moreunorganized, unresponsive and unsafe. Moved in for a year to see prices increase, basic needs not met around the facility, and staff who don't care. Moved out to save money and gain peace of mind. Terrible.

Absolutely horrible. Never, ever store your items here…read more On July 29/2025 I incurred over $100 in fees from a truck rental due to the false advertising Access Storage has about 24/7 Access. They fail to advertise that this location is an exception to that rule, and you'd have to look into their specific website apparently to find that out. I also had no notice, despite detailed monthly billing statements, informing me when the promo I signed up on was ending and the sudden doubled bill came as a shock. Please note that if you are even a little late on your bill, they will harass you with emails, texts and constant calls, so it is very reasonable to expect that at least a note of increase would be added to the last promotional bill. I submitted a Better Business Bureau complaint in the summer of 2025 after the Manager at this location, Rinkje, refused to do anything in line with any sort of customer service. Now, in February 2026 (6 months later) I finally got in touch with the Senior Manager, Michael Hu, who proceeded to cut me off, yell at me, and tell me there is absolutely no repair they are willing to make for the fees I incurred due to their advertising while blaming me, the consumer, for their mistakes as a company. I have a recording that I will be submitting to news organizations of Michael Hu, a grown man, raising his voice and cutting off a young woman who wanted her concerns addressed after 6 months of no resolution or response. BBB themselves told me they had a hard time getting in touch with this business, but according to Michael Hu, he "tried to contact me right away". They continue to refuse any sort of resolution.

I feel neverus at the begging to have to make order in Stouffville ON becausef my location is BC…read more different state. I try and do it. all related extro jobs I faced like accepting delivery, locker's key etc. are solved by manager Ms, Josephite by phone conversation and email communication. She arranged acceptance delivery for free, and mailed key to my location in Vancouver accordingly. I feel safe about it.no worry to make space to store in a different ON state. and fulfill my first navigation with them. Nothing bad, Nothing worry. This time, I also need available service, and know well about their improvement by instant online-chat to answer all my questions. and a pleasure thing to do is earn $ 25 credit in my account by writing such review from my deep heart. Because I will satisfy my own customer overseas for my service in Canada, a different country. Good, Better goes towards in half a year! Thanks.

This facility doesn't even deserve one star! The indian lady that works there is unprofessional and…read moresuper rude! I would never recommend this place to anyone. She tried to sell me a much bigger storage then I needed and when I asked to see the smaller unit she declined. The way you treat paying customers is disgusting and it was sad to witness the manager do nothing about this woman's behaviour. You get 1 opportunity to impress your customers and you guys failed miserably. Furthermore, I have asked to be removed from your email distribution list and I am still getting them. Worst storage company ever! Beware! Btw, this is the Scarborough location at Victoria park and steeles.

Had an absolutely horrible experience dealing with Access Storage (Victoria Park Ave location in…read moreNorth York, ON). Don't risk it storing your valuable items here!!! The storage unit was burglarized (possibly an inside job) and they did not properly investigate the matter - despite assurance provided that proper camera surveillance is in place when I initially signed the rental contract. On top of this, after filing a police report upon their request, the company did not liaise properly with the insurance company and basically absolved themselves for taking any responsibility to find an appropriate settlement. Attempts to follow up with both Access Storage corporate office and the insurance company over months now have been beyond frustrating and fruitless. Worst customer service and lack of professionalism I have ever encountered!