I used Ninja Movers back in 2019 for a move and had a great experience, so when it was time to move…read moreagain, this time from a condo to a townhouse, I decided to use them again based on that positive experience. Unfortunately, this move was very disappointing, especially considering how happy I was with them the first time. The biggest issue was the wardrobe boxes. The move included two wardrobe boxes, and I had also specifically requested a third one because I had a lot of clothing and other items that needed to be moved carefully. However, about three hours into the move, the movers told me that they had not brought any wardrobe boxes at all. I had to leave the move, drive to Home Depot myself, and purchase boxes so we could continue. I ended up spending approximately $120 out of pocket for boxes that should have been provided as part of the service. This was particularly frustrating because the request had been made in advance and the boxes were part of what was agreed upon. The move was initially quoted at 5 hours but ended up taking 7 hours, I had to pay $400 more. Part of the delay was because the movers did not bring the proper tools to disassemble some of the furniture, despite the fact that I had sent pictures beforehand. They had to borrow my tools, which I didn't mind, but they left them all over the place. The travel time was also much longer than expected. The two locations are approximately a 30-minute drive apart, but it took them about 1 hour and 23 minutes to get to the new location. This contributed to the additional labour time and cost, meaning I ultimately paid for two extra hours. At the new place, the furniture was not properly unwrapped or set up. Much of it was simply left wrapped in the protective film, scattered the garbage in the rooms. I understand that moving can be unpredictable and that not every move will go perfectly. However, given my excellent experience with Ninja Movers in 2019, I specifically chose them again because I trusted their service. This time, I ended up paying approximately $120 for boxes that should have been provided, paying for two additional hours of labour, and dealing with several issues that could have been avoided with better preparation. It's unfortunate because I genuinely wanted to have the same positive experience I had in 2019, but this move fell well short of that standard.

These guys helped move us into our new place in December. Very accurate with their quote, service…read moreand delivery. It was a long day and everyone was losing patience at the end, but they did a good job and also disassembled the bed.

The Manager Manny was very rude and unprofessional. They delayed our delivery on purpose and…read moreovercharged us. When we raised our concern they yelled and hung up the phone on us. Pls stay away from these people at any cost.

I had purchased a second hand sofa and needed it delivered to me. Despite it being a small job and…read moreshort notice (day before), Vlad fit me in to his schedule at the time I requested. I was totally impressed with their professionalism, execution and follow through. The two movers who showed up swept my front step to keep the salt and debris from being tracked into the house. They had a carpet to protect the floors and they were extremely careful maneuvering through the house. Very professional and friendly, 6 out of 5 stars!!!

We were very pleased with the service received from their movers, Denis and Rony. They don't just…read moretake care of business, they make you feel valued and take extra measures for convenience and safety of your belongings. Best of all, they are just really good trustworthy dudes that you can count on when moving stress is high and reliability is very important. They did a professional job of moving our furniture and boxes between two condos. We have already recommended Versatile Moving to our friends.

Very unprofessional mover. Pulling money from you. A lot of garbage is inside the truck and the…read morecabin. Not Recommended.

Very professional movers. I am very happy with these mover. They showed up on time with polite,…read morerespectful and hard working people and got the job done right. I would use them again for sure.

I specifically called Rent-a Son because I was looking for a company that does not charge a 4 hour…read moreminimum. I didn't have a lot of stuff to move and I knew it would not take long to go from my house to the storage unit. I was quoted $615 for 2 hours and 45 minutes. The whole moving experience took 55 minutes. The company is refusing to give me back some money stating that I was charged a 4 hour minimum because that is what I signed up for. I was misled by them. I do want to say that the movers themselves were amazing. Unfortunately I got ripped off and I will never use them again.

This company came highky recommended by a colleague. We had…read moreitems to move from a downtown office to a home in the suburbs for an office closure. The team was amazing. Showed up right on time, worked efficiently and diligently wrapping sensitive items as directed. Once received at home they were very organized, efficient and so helpful. I would highly recommend them!

Marlene and Marco were a pleasure to deal with! They gave us great alternatives on short notice…read morewith fair prices. Thanks for the good job guys.

WORST EXPERIENCE EVER!! 1. Lazy and slow workers-…read morecomplained the whole time 2. They asked me to buy them food after 3 hours of service (I have moved plenty of times and I always buy the movers a nice dinner but these guys asked after 3 hours and lots of complaining of how hungry they were with no breakfast or dinner) 3. They asked me to "do a beer store run before 9" as they will be at my house past then and they always have beers after their move) 4. I paid them until 11:30pm and at 10:30pm they refused to move anymore items into my house and told me they are leaving everything in the garage 5. I didn't see the 2 guys moving stuff into the house so I walked to the truck to see what was going on only to find one guy sitting/swinging on my patio swing set in the truck talking to the other guy (which I have a picture of) 6. I moved 10 mins away and to and from the houses the driver drove at 30 km/h in a 70 km/h zone making the trip time 20 mins. 7. They were rude!!! 8. The worst part is when I called to talk to their boss about the service i was getting, their boss picked up for them and not the customer. How sad. 9. Left their food garbage and tape garbage everywhere (i.e., street, driveway, garage etc) 10. Said they will be happy as long as they get a big tip The list goes on, I had to move with only 2 weeks notice and no movers were available on my day of move except for these guys- wonder why! 1. George, nick, and another guy with the nick name "woods" I believe.

Great experience! On time, professional, courteous. The manager was on point and good at…read morecommunication. The movers careful, polite, and astute. They worked hard without complaint and got the job done, making an otherwise harrowing experience seamless!

When my son hired this moving company, I honestly didn't know what to expect. As a ceramic artist…read morewho makes one-of-a-kind pieces (like the ones in my photos), I was very nervous about how my work would hold up during the move. Even though the experience was pleasant overall, I still wasn't sure what I'd find once I started opening the bins and boxes. Well, I couldn't be happier -- they must have treated my work like delicate eggs! Everything was handled with care and respect. There were no chips, no cracks, and every single piece arrived intact -- even the most fragile ones. I'll definitely be using them again and highly recommend them to anyone who needs movers who truly understand the meaning of "handle with care."

Had the pleasure of using the team on two different occasions. Both times, Tony and his staff were…read moretimely and efficient. Lovely to work with and had an overall great experience. Would absolutely recommend.