Was an excellent experience through and through. From the very first meeting/estimate with my mother, Sheila Clarke and team were professional, empathetic and reassuring. The process was seamless and they took very good care of my mother's needs and possessions. Can't say enough on how the company makes the situation less stressful for not just the ones being moved for but also other members of the family who would normally take on the responsibility....Way better than your average moving company. Al read more

My nightmare with the moving company from Hell --which they call Move Seniors Lovingly. A complaint to the company resulted in the owner sending a bill that was way over the quote, and then threatening both to involve the police to get it paid immediately and sell off all the contents of our home that were just moved into storage. Not a lot of love there. We hired this Toronto-area mover because it boasts a sensitivity to the transition needs of seniors and claims a top rating with the Better Business Bureau. It also assured us that it enforces the most advanced Covid-19 safety protocols among its workers. What it did in reality was very different. There is no love for seniors here. Just abuse, and treating us like we are an easy target for a quick buck. Move Seniors Lovingly contracted with an entirely different company to do the move, and one we had never heard of before. They went way over the estimate and employed badly trained workers who were careless and caused major damage to irreplaceable pieces of furniture. They didn't even come close to following Covid-19 safety protocols. Instead of using the one bathroom I asked them to use, they repeatedly used every bathroom in our home. During the move, they didn't wear gloves or sanitize their hands, as we were promised they would, and their masks were frequently off when they were speaking to us. After I called head office to express concern about the careless handling of items that were damaged, two workers stormed into my bedroom, shouting angrily at me for complaining. Yes, they were in my bedroom when they did this, and, yes, I felt threatened. Think it couldn't get worse than this? It did. They handled the first part of the move badly and then knocked off at 1pm, leaving half of the home still to be loaded on the truck. It necessitated another truck and crew the following day. We assumed this would all be included as part of the original quote for the move. Wrong. They charged nearly three thousand dollars extra. They also charged for a crew of three when only two showed up -- the same movers who had earlier stormed into my bedroom, despite the company's assurances that they would not be sent again. They planned the space requirements for the move so poorly that we had to leave valuable items behind, never to be seen again. Think it didn't get worse than this? On the next business day following completion of the move, I wrote to head office to set out my complaints about the abusive conduct of the moving crew and the damage caused to our items by their carelessness. I expected the company would look into our concerns. Instead, what we got was a final bill that went over the amount we were quoted by thousands of dollars. We had already paid a deposit for the move amounting to more than $3,000. Now, the company was demanding another $8,000. There was no response to our concerns. What we did get came in the form of a very blunt threat from the owner 48 hours later demanding that we pay the entire bill immediately, without question, or he would have the police come after us and he would dispose of everything we had placed in storage with his company. "I will give you a 24hr window to settle. If I don't hear from you. I will take further action through legal counsel, Police, and a disposal of all items in the two filled lockers that we have for you. Sincerely Brian Salnek 647 330-0424" Can you imagine a company owner sending an email like this to a customer who has raised concerns? He clearly thinks he's above the law. His threat to dispose of our possessions is not allowed by the regulations that govern storage companies. There is a process that must be followed, and a bill that is not even a week old does not come anywhere close to meeting those requirements. But apparently the law was of no concern to this owner. He knew he had the upper hand. He had all the possessions we had accumulated over a lifetime, and he knew we wouldn't want to take chances. We had to pay everything he demanded. It was a shakedown, pure and simple. I am desperately afraid that when we have our goods moved out of this company's storage to our new home, we are going to be shocked by how many of our items are either missing or damaged. I am also worried that there will be another huge shakedown to get them out of storage. So our nightmare with this company is far from over. The company's owner, Brian Salnek, claims "we wrote the book on senior's move transition." All we saw was the chapter on fleecing, threatening and overcharging seniors. Don't let yourself or a loved one be taken in by this company. Everyone, and especially seniors, expect and are entitled to compassion, dignity and respect. This company delivers threats, bullying and abuse. read more

If I thought my first experience with Move Seniors Lovingly, eight (8) years ago, was not only a brilliant concept, but in actuality effected a move that diminished my stress by half and resulted in walking into "Home"! The second move was even more spectacular (January 27, 2022). All the "umbrella" services were orchestrated more skillfully and thoughtfully, but the team that cared for me were not only extraordinarily skilled, but exceptional human beings! This included the packing and set up team, as well as the electrician and the art hanger. I highly recommend Move Seniors Lovingly, if a move is in your future, your confusion and stress will be greatly reduced and the results, an instant "Home". Holly McCuaig, [Toronto]. read more

These folks were absolutely incredible. After mum died, my stepdad decided to move to BC to be closer to us. This meant going through several decades of treasurers, junk and everything in between, as well as all the sentimental things like mum's clothes and personal belongings. While I could do a bit, being several thousand km away with kids and a full time job meant that we needed help. We interviewed several companies and Sheila and the team from Move Seniors Lovingly instantly made my stepdad feel safe and comfortable. Over many weeks, they helped him make big decisions and little decisions (bring big furniture? Bring how many linens? What do do with old computer hard drives? What about all the collectable christmas ornaments? etc etc). They helped get rid of junk, they helped donate everything in good condition, they helped pack everything that needed to go on the truck, they helped sell anything that could be sold. They were incredible. We were involved as much as we needed to be every step of the way, and they took over when we needed them to. They helped pack mums ashes in his carry on. They checked in multiple times to make sure we were good. Honestly, I think they are more like family then hired workers at this point. If I could give them more stars I would. They took an incredibly difficult time and made it so much easier. Thank you thank you thank you. They aren't the cheapest, but they are worth every single penny. You are paying for professionals who absolutely take pride in every part of the job. read more

Alana made moving our mother to the retirement residence stress free. She contacted us before, during and after the move. The guys who moved the furniture arrived on time, got down to business and were very professional. Highly reccommend Moving Seniors Lovingly. read more

They hired another company to move my moms belongings and lost 15 boxes within a 1 block move. I recovered the boxes 3 weeks later after a lot of stress and waisted time. They over charged her multiple folds. Worst experience ever. They target and exploit the most vulnerable in society! read more

Save yourself time, money and your sanity and don't hire Move Seniors Lovingly (the name alone is a giant red flag.) They moved my elderly mother into a retirement home and in that process: 1. Broke items on the packing day. They didn't mention it until I went to see what happened and the "moving specialist" never apologised. 2. Overcharged my mum nearly $400. They padded the bill with hours they didn't actually work as well as materials they didn't use. 3. The "project manager" didn't listen to my instructions and kept messing up, where I ended up having to clarify several times with her/the movers. They kept going into rooms/cupboards I explicitly said they didn't need to move. The entire point of hiring them is so I didn't need to be present. 4. Their first estimate was $1300 and then the costs ballooned up to over $4000. I'm sure they do this to reel you in. 5. Charged my mum's credit card without first sending us the final invoice (well they did send it but it was three minutes before they charged my mum's card. Hardly any time to go through it to approve the hours.) They didn't cc my siblings or myself on this specific email even though we'd been cc'd on all other communications. If you end up using them, make sure to go through the quote to see what they are charging you for and how much each item is. Most items you could easily get on your own from Staples for MUCH cheaper. They charge $125 to collapse boxes which took me 5 minutes to do. There were items that were double-billed but worded differently/appeared elsewhere on the invoice so they could justify the extra costs. After bringing this to their attention, I've been ignored by both the project manager, as well as her Principal supervisor at the corporate office and someone else who was a contact but, who's been useless in this whole process. It's revolting to know they are fleecing older people in their time of downsizing. Don't be fooled by their fake saccharine sweet facade. read more

Move Seniors (MSL) Lovingly has now helped me on two occasions.The first was downsizing my office and relocating to a smaller unit.The second was a major downsizing from our house in the Kingsway to a large condo nearby. MSL excels at all aspects of leading their clients through the difficult process of a major life style change. Their people are professional, attentive and sensitive to the emotional turmoil this process has on their clients. Ever detail of the process was presented in writing , costed and agreed to in advance of any work. Their project manager was avialable twenty four hours a day to keep you informed. MSL has excellent outside contractors to handle artwork, electrical installation of chandeliers, etc. The moving staff were polite, efficient and very careful. Both our office and house moves were done on time and at the agreed price. MSL made a very difficult transition painless! read more