I had to have an MRI done on my right foot in 2018 and on my left foot in 2019. This is where I…read morehave to go because of my insurance. Get ready to wait for hours. Doesn't matter when your appointment was. You'll be waiting forever. Bring a pillow and a phone charger.

Great service, able to get you in soon, no hassles with insurance authorization, clean facility,…read moreand fast turn around with the radiology report. Jose was the technician during my scan and he was phenomenal- calming and efficient.

I would never go back here. Our appointment was scheduled in…read moreadvance but started late. When we were finally brought in, we were very clear that we did not want to know the genders and asked for them to be sealed in envelopes so a family member could tell us later at our gender reveal. Unfortunately, when our family member opened the envelopes before the reveal, there were no genders included at all. The envelopes only contained ultrasound images that did not show the gender of either twin. Because of this, we had to return to the office and ask them directly for the genders, completely ruining the experience we had planned. While the staff member we dealt with afterward was polite, the overall process was disorganized, unprofessional, and not worth the price. For something this meaningful, I expected far better.

Rude. Made an appointment & we still had to wait to be acknowledged. Then was told they were behind…read more& had to wait 20 mins. When I said that I will wait the 20 the lady rolled her eyes at me & walked away. I will not be rescheduling, I walked right out.

Wonderful staff! Las enfermeras son bien amables! They help translate well and help you understand…read more The doctors are also really nice! I will definitely visit this place again.

This place gave my 3 year old daughter an extra Polio vaccine that was NOT necessary. They didnt…read moreeven have her medical record and said they had access to viewing it online, stating that vaccines given are registered on a state website. I will NOT be coming here again. They also stated my daughter had recievedthe TB test for school, and that was inaccurate. I felt like asking for the results, but she was there with her Father this last visit as I was at work. Este lugar le dio una vacuna de Polio de mas a mi hija. No estan bien informados e organizados. Sera la ultima visita a esta oficina. Ya no volvere a esta clinica

First time here and I came in to ask for a wheelchair and they issued me one for my mom. So I took…read moreit out and my sister and I put mom in it. The office experience was great! They helped us quickly This urgent care is clean, nice and soothing. The care here is great. Adriana F (clinical field trainer) did a great job helping us and my mom.

The office experience with Kirstin is the worst. I would not recommend him work with any patient in…read morethe future. He is very rude and simply doesn't have the proper work ethic or training in this field. He is very disrespectful and rude. I would give a zero rating. I didn't want to even be seen by the doctors due to the fact that Kirstin at the receptionist desk was clueless of his missions at his job. I see why this place has 1 star and they will continue to have 1 star moving forward.

Took care of me and pushed me to take the time I needed off work for my issue…read more The hours are great. 7 am works really well for not blowing my day for a follow up.

When I arrived I was greeted promptly and got in pretty quickly. There was one person before me. I…read moreleft my appointment at 7:39 to go pick up prescriptions at the pharmacy. Before I left I asked for a hard copy of the prescription. They told me they would send it electronically. I went to the pharmacy and it was not called in. I called the office to say I was coming to pick up the script. When I arrived prescription was not ready. It is now 8:41 pm and I am still waiting for the prescription. The young lady at the front desk has been completely rude since I came back. I have been nice to her but she is probably one of the reasons the place has bad ratings because the other front desk worker and doctor seemed nice. They need to get organized. Provider needs to get scripts out faster.

I have brought my family including myself to this clinic I'm so grateful I met a couple of…read moreProviders that we wonderful to each family member Dr. Yvette worked with my son and husband both felt understood and we were given prescriptions to relieve symptoms. They both said they loved how professional and caring their providers are. On another day I went alone and was treated by Dr. Mark. He is such a brilliant professional. I felt safe and completely heard that I was in good hands and today I took my daughter to urgent care and Dr. Mark really did help treat and relieve my daughter's symptoms. We are very grateful. Thank you for your kindness, compassion and hard work my family and I appreciate you both and the whole team thank you. Please keep being wonderful.

I visited Medical Express Clinic last month, and while the visit itself was fine, the billing…read moreexperience was extremely disappointing. When I paid for my visit, the receptionist informed me that she had accidentally overcharged me and assured me that I would receive the difference as a refund. I was supposed to pay $125, but she never mentioned the actual charge or provided a printed receipt. I assumed it wasn't much more -- until I checked my bank statement later that day and realized I'd been charged $1,250! Mistakes happen, but the issue was the complete lack of communication and accountability afterward. I waited the 7-10 business days, but no refund ever came. When I called the clinic, there was no apology, and I was told I had to contact their billing department myself -- something no one had mentioned before. After sitting on hold for a long time, the billing representative said she needed more time to "review my case" and would get back to me. She never did. I had to call again almost three weeks later, and thankfully, another representative finally processed my refund that same day. It took 20 days to get my money back for what was clearly their mistake. I understand that human errors happen, but the staff needs to be much more transparent and organized when handling payment issues. Tip: Always ask for a printed receipt and double-check your charge amount before leaving.

Exceptional experience from start to finish. I wasn't really aware that smaller, more boutique…read morediagnostic centers existed but when my big name hospital had a two week wait for my test, I started researching and found Medrad. The staff was lovely- the initial call with Cecilia who did all the leg work with my referral and insurance. Then to the vascular ultrasound tech Jose who was such a calming presence and explained everything during the procedure. And finally a consult with Dr. E. who was very knowledgeable and went through all the next steps. Clean, modern office- free parking- coffee. My patient experience was just perfect. Highly recommend!

In need of an MRI, I called Medrad Clinics because Yelp said they provided diagnostics. While they…read moredo not have an MRI machine as of yet (check back in 2021), Dr. E answered the phone himself, asked me why I needed a 3T MRI, then gave me a brief history on how MRI technology works and that I could be satisfied with a 1.5T (for Tesla) MRI. Rarely does a Doctor answer their own phone or take the time to clearly and patiently explain technology and procedures. Friendly, as well. Wish all doctors were like Dr. E rather than rock stars. If he had an MRI machine, I would not need to look further.

I had a very disappointing experience at MacNeal Hospital. The wait times were extremely long, and…read moreit felt like there was little communication from the staff about what was going on. I understand hospitals can be busy, but basic updates and attention to patients go a long way. The level of care I received did not meet expectations. It felt rushed, and my concerns weren't taken as seriously as they should have been. Overall, the experience left me frustrated and uneasy. I really hope they improve their patient communication and overall service, because this was not the level of care anyone expects when going to a hospital.

I've always held MacNeal Hospital in high regard. Years ago, the level of professionalism here was…read moreoutstanding, which is why this experience has been so disappointing. I've been in the emergency room for about two hours with my 80-year-old mother, and unfortunately, the environment has been far from what I remember. Staff members were openly using profanity and engaging in inappropriate conversations within earshot of patients. It was uncomfortable and honestly disheartening--especially for someone of my mother's age to have to sit and listen to. I've been coming here for over 40 years, and I never expected to see such a decline in professionalism. As someone who works in the medical field, I understand how demanding these environments can be, but maintaining a respectful and appropriate atmosphere should always be a priority. This experience was upsetting, and I truly hope this feedback is taken seriously. I will be following up further regarding this concern. I guess this is the quality that Loyola is now, such a disappointment. The only thing I can say positive is the chaplain who came down with kindness and compassion.

Clean and tidy place following cdc guidelines strictly. Never delayed in their results…read more Impressive. Good job guys!