Great service, able to get you in soon, no hassles with insurance authorization, clean facility,…read moreand fast turn around with the radiology report. Jose was the technician during my scan and he was phenomenal- calming and efficient.

I had to have an MRI done on my right foot in 2018 and on my left foot in 2019. This is where I…read morehave to go because of my insurance. Get ready to wait for hours. Doesn't matter when your appointment was. You'll be waiting forever. Bring a pillow and a phone charger.

I'm only 8 weeks along, so I chose to come in for one of the basic packages that included 2D…read morepictures. Their waiting area is adorable and I really liked the studio. My technician's name was Chloe and she was incredibly kind and patient with me and my little bean. I really liked her. My husband is deployed oversees and she allowed me to video chat him into the appointment so he could hear our baby's heartbeat and be as involved as he's able to with our situation. When we had connectivity issues and the video cut out, she was patient and helpful. Luckily, no one was waiting to come after me so I think that was why she was able to give us a few more minutes. I purchased a heartbeat stuffed animal because it was an incredible moment and that's my new favorite sound in the world. When the technician was recording the sound, she made sure there were no other sounds to disrupt the recording and then she replayed it for me to make sure it was good before locking it in. They offered a military discount, which I really appreciated. I would definitely recommend going here!

I would never go back here. Our appointment was scheduled in…read moreadvance but started late. When we were finally brought in, we were very clear that we did not want to know the genders and asked for them to be sealed in envelopes so a family member could tell us later at our gender reveal. Unfortunately, when our family member opened the envelopes before the reveal, there were no genders included at all. The envelopes only contained ultrasound images that did not show the gender of either twin. Because of this, we had to return to the office and ask them directly for the genders, completely ruining the experience we had planned. While the staff member we dealt with afterward was polite, the overall process was disorganized, unprofessional, and not worth the price. For something this meaningful, I expected far better.

Wonderful staff! Las enfermeras son bien amables! They help translate well and help you understand…read more The doctors are also really nice! I will definitely visit this place again.

This place gave my 3 year old daughter an extra Polio vaccine that was NOT necessary. They didnt…read moreeven have her medical record and said they had access to viewing it online, stating that vaccines given are registered on a state website. I will NOT be coming here again. They also stated my daughter had recievedthe TB test for school, and that was inaccurate. I felt like asking for the results, but she was there with her Father this last visit as I was at work. Este lugar le dio una vacuna de Polio de mas a mi hija. No estan bien informados e organizados. Sera la ultima visita a esta oficina. Ya no volvere a esta clinica

First time here and I came in to ask for a wheelchair and they issued me one for my mom. So I took…read moreit out and my sister and I put mom in it. The office experience was great! They helped us quickly This urgent care is clean, nice and soothing. The care here is great. Adriana F (clinical field trainer) did a great job helping us and my mom.

The office experience with Kirstin is the worst. I would not recommend him work with any patient in…read morethe future. He is very rude and simply doesn't have the proper work ethic or training in this field. He is very disrespectful and rude. I would give a zero rating. I didn't want to even be seen by the doctors due to the fact that Kirstin at the receptionist desk was clueless of his missions at his job. I see why this place has 1 star and they will continue to have 1 star moving forward.

Took care of me and pushed me to take the time I needed off work for my issue…read more The hours are great. 7 am works really well for not blowing my day for a follow up.

I was able to get an appt last minute. Although they were pretty busy, and it was almost closing…read moretime I was seen relatively on time. Everyone was very nice! So thankful they are open late!

I have brought my family including myself to this clinic I'm so grateful I met a couple of…read moreProviders that we wonderful to each family member Dr. Yvette worked with my son and husband both felt understood and we were given prescriptions to relieve symptoms. They both said they loved how professional and caring their providers are. On another day I went alone and was treated by Dr. Mark. He is such a brilliant professional. I felt safe and completely heard that I was in good hands and today I took my daughter to urgent care and Dr. Mark really did help treat and relieve my daughter's symptoms. We are very grateful. Thank you for your kindness, compassion and hard work my family and I appreciate you both and the whole team thank you. Please keep being wonderful.

I visited Medical Express Clinic last month, and while the visit itself was fine, the billing…read moreexperience was extremely disappointing. When I paid for my visit, the receptionist informed me that she had accidentally overcharged me and assured me that I would receive the difference as a refund. I was supposed to pay $125, but she never mentioned the actual charge or provided a printed receipt. I assumed it wasn't much more -- until I checked my bank statement later that day and realized I'd been charged $1,250! Mistakes happen, but the issue was the complete lack of communication and accountability afterward. I waited the 7-10 business days, but no refund ever came. When I called the clinic, there was no apology, and I was told I had to contact their billing department myself -- something no one had mentioned before. After sitting on hold for a long time, the billing representative said she needed more time to "review my case" and would get back to me. She never did. I had to call again almost three weeks later, and thankfully, another representative finally processed my refund that same day. It took 20 days to get my money back for what was clearly their mistake. I understand that human errors happen, but the staff needs to be much more transparent and organized when handling payment issues. Tip: Always ask for a printed receipt and double-check your charge amount before leaving.

Exceptional experience from start to finish. I wasn't really aware that smaller, more boutique…read morediagnostic centers existed but when my big name hospital had a two week wait for my test, I started researching and found Medrad. The staff was lovely- the initial call with Cecilia who did all the leg work with my referral and insurance. Then to the vascular ultrasound tech Jose who was such a calming presence and explained everything during the procedure. And finally a consult with Dr. E. who was very knowledgeable and went through all the next steps. Clean, modern office- free parking- coffee. My patient experience was just perfect. Highly recommend!

In need of an MRI, I called Medrad Clinics because Yelp said they provided diagnostics. While they…read moredo not have an MRI machine as of yet (check back in 2021), Dr. E answered the phone himself, asked me why I needed a 3T MRI, then gave me a brief history on how MRI technology works and that I could be satisfied with a 1.5T (for Tesla) MRI. Rarely does a Doctor answer their own phone or take the time to clearly and patiently explain technology and procedures. Friendly, as well. Wish all doctors were like Dr. E rather than rock stars. If he had an MRI machine, I would not need to look further.

I've always held MacNeal Hospital in high regard. Years ago, the level of professionalism here was…read moreoutstanding, which is why this experience has been so disappointing. I've been in the emergency room for about two hours with my 80-year-old mother, and unfortunately, the environment has been far from what I remember. Staff members were openly using profanity and engaging in inappropriate conversations within earshot of patients. It was uncomfortable and honestly disheartening--especially for someone of my mother's age to have to sit and listen to. I've been coming here for over 40 years, and I never expected to see such a decline in professionalism. As someone who works in the medical field, I understand how demanding these environments can be, but maintaining a respectful and appropriate atmosphere should always be a priority. This experience was upsetting, and I truly hope this feedback is taken seriously. I will be following up further regarding this concern. I guess this is the quality that Loyola is now, such a disappointment. The only thing I can say positive is the chaplain who came down with kindness and compassion.

I arrived at the ER on 4/01/26 around 8:45 with complaints of hypertension and dizziness. I was…read morereally anxious thinking I was going to have a stroke or heart attack. I was brought to the back triage area and sat in bay 9. From the moment I was there, the frequent intermittent shouting and cursing from the ER nurses and techs never really seized. As much as I wanted to record all of this, I just tried to remain calm, follow directions, communicate effectively to get the help I needed. The absolute worst nurse was the female who inserted my IV and drew labs. She is a reckless BULLY. She only confirmed my first name before beginning the IV insertion and I had to offer my last name and birthday because there was another female in the bay next to me who had the same first name. She did not follow proper protocol for SAFELY identifying a patient. THIS IS A CRITICAL ERROR IN JUDGMENT. And in case she did not initial the labs or document that she completed the IV and labs, just check the security tape for an approximate 5'7", 160-180 lb female with a "TRAUMA RESCUE" light gray T-shirt, dark hair pulled back in a large peach clip. This nurse was also the "ring leader" when it came to shouting and expressing how she did not like being lectured about being unprofessional. She was ranting to everyone who would listen and chime in with her. She knew I was in a wheelchair due to dizziness but when she wheeled me to the inner ER section to room #16, she parked the w/c at the door and rudely asked, "Can you walk?" I said, "I'll try" and took 2 large clumsy steps and sat at the foot of the bed to avoid falling. She immediately demanded, "Move up!" As soon as she could, she brought up the bed rail and walked out. And trust me, she did not forget to give me the call light. THIS IS NEGLECT. THIS IS ABUSE. How is she still employed? I have never felt like such a burden asking for help. She and many of the staff lack empathy and professionalism. Some words and phrases loudly voiced in the triage bay by her and the clique of toxic staff were "ass", "I'm not f****** coming in!", "F*ck that!", "What a bitch!", "You know, I really hate my f****** job...", "F*** her!" "Hey, where are we going for drinks after this? Lavergne's?" The patients awaiting discharge instructions seated near me were also subjected to this behavior. And each of these patients smiled nervously or looked very uncomfortable with the nasty comments and shouting. Not once did any staff member attempt to de-escalte the ranting. Hands down, my IV/lab draw nurse was the worst I have ever encountered. How can the Loyola/MacNeal system ignore her behavior? Who was in charge and chose to ignore the toxic rants coming from the staff? ***I do want to acknowledge Amelia, the RN who cared for me the rest of the night. Amelia has been a new RN in the ER for under a year and thank God she was my nurse! Amelia was kind, patient, empathetic, encouraging, and knowledgeable. She communicated effectively and offered support and updates throughout my stay. I overheard Amelia speak with her other patients and her outstanding qualities are not an act. She is the Real Deal. Amelia is a prime example of what solid nursing is.*** REMOVE TOXIC HEALTHCARE WORKERS WHO DO NOTHING AS GREAT AS DEMONSTRATING OUTRIGHT DISDAIN FOR THE PATIENTS.

Clean and tidy place following cdc guidelines strictly. Never delayed in their results…read more Impressive. Good job guys!