First time here and I came in to ask for a wheelchair and they issued me one for my mom. So I took…read moreit out and my sister and I put mom in it. The office experience was great! They helped us quickly This urgent care is clean, nice and soothing. The care here is great. Adriana F (clinical field trainer) did a great job helping us and my mom.

The office experience with Kirstin is the worst. I would not recommend him work with any patient in…read morethe future. He is very rude and simply doesn't have the proper work ethic or training in this field. He is very disrespectful and rude. I would give a zero rating. I didn't want to even be seen by the doctors due to the fact that Kirstin at the receptionist desk was clueless of his missions at his job. I see why this place has 1 star and they will continue to have 1 star moving forward.

Not sure why people who work at this office are extremely miserable!!! Was there this morning for a…read moretest, and I kid you not every single person I encountered there was rude af!! The heavy set Caucasian woman who administered my test was the worse! She was doing everything possible to make my visit there impossible!! Management please fire all those lazy people!! Clearly they have zero people skills and they hate their low skilled lives

Although machine to check in was broken, the human assistance was kind and helpful. Appreciative of…read moretheir problem solving skills.

My 3pm video appt did not start on time of course. 4 calls later and a visit to the office to ask…read morewhy the horrendous delay and I'm still waiting to talk to someone... I wish I was making this up. BEYOND HORRIBLE AND SHAMEFUL "service"... Almost 2 hrs and still waiting... We're changing the doctor ASAP.

My father is a patient of this clinic. He is overall healthy and only goes in for his check ups. My…read morefather told me that, since the pandemic started, the Oak Street Health staff has called my father multiple times and sent emails to make sure he is okay and to see if there is anything he needs. They have even asked him if he has enough medications and food. It warms my heart to know that the staff at this clinic would worry about their patients like a family member would. Luckily, I live nearby and can help my father, but I can only imagine how helpful this service is to those who do not have family nearby. Thank you, Oak Street Health staff, for going above and beyond.

Unilab's motto "Low Cost Blood Tests" rings true but goes way beyond this. This is the first and…read moreonly lab you'll ever need to go to in the greater Chicagoland area...forget about those expensive lab bills that you get slammed with through your doctor's office. You can bring any of your clinical needs to Unilab and you'll get fast, efficient results done by dedicated staff. You don't even need a doctor's prescription to get tests done here...just come into the office with any recommended doctor's tests. Here's a quick summary: 1. You visit your doctor and he/she recommends that you get x, y, z lab tests done OR you yourself just want to get your own tests done out of curiosity like get your cholesterol levels checked or a CBC done. 2. Come in with your lab recommendations, and the friendly, licensed phlebotomists will do a blood test for you right there at the lab. 3. Test results are sent to you via email within 24-72 hours, depending on what the tests are. The office is a bit tucked away and hard to find the first time...park at a meter anywhere you can near the corner of Austin & Lake, and walk to the door that's directly across from Church's (try your best to ignore that tempting and at the same time disgusting smell of grease) and next door to Unity drugstore.

Very displeased with the service I received from this office. I understand the office is small but…read morethe hallway should not be used for all purposes, especially if they do not plan to properly prep the area before and after draws. I needed IgG titers ASAP to meet a work requirement and they ensured me they would be ready Monday (I came in on a Wednesday). I confirmed this multiple times before I signed any documents or paid. However, when I called on Monday the man who answered was extremely rude when I asked what the hold up was. If the labs weren't ready that is understandable but he could have easily owned up to the fact and apologized, instead he yelled at me and proceeded to hang up on me, all without allowing me to get a word in otherwise. Honestly, if I hadn't had this unfortunate exchange with this man I would've given them 4 stars and moved on but you can't be in a business like this not have basic customer service skills and phone manners.

I have been to 3 different urgent cares and Midwest is definitely the most friendly. I never wait…read morelong, and the results are always quick. Drs and staff are so nice, and always explain things so I know exactly what's going on. I will always come back here and definitely have recommended them! Zero complaints honestly.

I took my granddaughter there to check on an infection I was told they couldn't treat her because…read moreof guardianship, I adopted them after my daughter died, so I told them I would take her to her primary care and they called DCFS and said I was medically neglecting her. They never even examined her. Her Name is Natalie Sanfratello, she originally came in the room and referred to herself as a doctor, then started talking about herpes, and started babbling about the guardianship issue. I will be making a complaint to the il nursing board.

Caring and dedicated! Offers primary and urgent care needs to all. Excellent experience and you…read morewont leave disappointed.

Be careful with the nurse, last time i got my blood drawn i ended up with a blood clot and a huge…read morebruise within a few days. And always make sure she takes it out of plastic wrap, the needle. Other than that they are an okay office.

I have to give Edward Health Center a great deal of credit, they do a wonderful job…read more All of my physicians are in this network. I've found it's just easier. I have a patient portal where all of my records are, I can pay my bills, I can schedule appointments- one stop shop. Much easier. I went to this location for a mammogram. It was a nice experience. The office was designed to be relaxing for patients. The staff is kind and friendly with each patient. The staff is also great at explaining what is happening, next steps, etc. this is important if you are getting tests run. There is a Starbucks and cafeteria built in - both are nicer than your standard hospital cafeterias. They seemed to build this place with the patient experience in mind.

My initial visit in August 2017 I saw Dr. Acharya for my yearly OBGYN check up and to obtain BC…read more Dr. Acharya took it upon himself to run additional tests that I didn't know wasn't part of the yearly check up. Couple weeks later I receive a $1,500+ bill. I was SHOCKED!!! For a yearly checkup and to get birth control is what I asked for. NOT for additional testing. Unfortunately I had to go back in October 2018 because my BC script wouldn't be filled without going back to the doctor for the yearly check up. I also had a HMO plan, so Dr. Acharya was my PCP. At this same time, I requested Dr. Acharya refer me to a specialist due to a health concern and he referred his colleague Dr. Afridi. The bill was over $850!!! Just for a yearly check up and refill of BC. UHC initially paid a portion and ended up reversing it - meaning insurance covered NOTHING due to whatever codes Dr. Acharya inserted. Nothing was diagnosed so I have no idea why they would code my check up as a diagnostic. Fast forward to one week later... I have my referral appointment with Dr. Afridi. She sat down with me and we spoke regarding my concerns. She recommended taking some blood so I went to the other room so they could draw blood. I waited for my results in the lobby and there were no signs of cancerous cells and I didn't book another appointment. Same situation as before, I was charged $1,618... insurance initially covered a portion, and after an audit due to the codes Dr. Afridi entered it was classified as a diagnostic meaning UHC insurance wouldn't cover ANY of the bill and reversed the payment UHC originally covered. How are my doctors visits classified as diagnostic when nothing was wrong? UHC reversed the payments on their end on May 16th and Edward Elmhurst sent me to collections the first week of June. Neither UHC or Edward Elmhurst had contacted or tried to communicate this matter to me. I will not be returning to this doctors office. This place is a scam recording whatever codes they want to collect money.

Avoid this place. Horrible customer service. Said I no-showed to an appointment when they never…read moreresponded to my email or text. Rude.

Very accommodating. Got me in quickly and wait time was short. The Dr was wonderful. I've done an…read moreMRI and CT here. They have moved though and need to update address on here. Thank you Monica for your help this morning!!