Ive been coming to advanced urgent care for years dr alzien has been good his partner not so and…read morethe nurses assistant was very rude !! I came in for an appointment because I might have shingles which I came to see the dr. Alzien Before which he prescribed medication! I can this morning and got denied because of a balance which I never got a bill in the mail for !! I got denied services said I had to pay 120$ to get seen. Mind you I'm in pain . I tell the NA that I don't have the funds now he proceeds to say to me a patient that not his problem!! Please do not go and support this facility!!!!

Went there last night for my infant having a fever. The doctor barely looked at my kid and was in…read morethe room for a total of 5 minutes. Was told my 8 month old had an ear infection and pink eye. Doc gave us an antibiotic and eye drops. I felt like there was something off about the visit so I ended up taking her to comer cER where she was looked at much more thoroughly and was told there's zero signs of an ear or eye infection and they have no clue why the doctor there said that. The pediatrician was also concerned about the antibiotics given by the doctor here and said they were way too strong for such a little baby. Do not waste your time going here. They make up stuff so they can bill your insurance for a higher bill. Since writing this review I have received hateful emails I'm sure which are from either the owner of a staff member there.

The facility is clean. Not sure how many people are on staff. Here on a holiday and lucky for me it…read morewas empty. Hopefully it will be in and out.

This is the worst wait time! Waited more than 30mins in room, wasn't even checked in on. Will…read moredefinitely not consider this location going forward.

Expect to be here for hours for simple procedures. This clinic takes longer than others. Work…read morescreening should not take hours!! Ruined my entire afternoon. Terrible experience. Clearly people's time is not their priority.

Another terrible experience ! Though after1st time in 2024 they would have a better docotor but no…read moreI was wrong brought my mother in for a cough, they told her she had covid ! Wrong again brought her to er she needed a pace maker I am not a doctor but Wow . This place needs to be shut down!!

I have been to 3 different urgent cares and Midwest is definitely the most friendly. I never wait…read morelong, and the results are always quick. Drs and staff are so nice, and always explain things so I know exactly what's going on. I will always come back here and definitely have recommended them! Zero complaints honestly.

I took my granddaughter there to check on an infection I was told they couldn't treat her because…read moreof guardianship, I adopted them after my daughter died, so I told them I would take her to her primary care and they called DCFS and said I was medically neglecting her. They never even examined her. Her Name is Natalie Sanfratello, she originally came in the room and referred to herself as a doctor, then started talking about herpes, and started babbling about the guardianship issue. I will be making a complaint to the il nursing board.

I was in and out even though it looked busy. I had a good experience thanks to Sasha. she was very…read morenice & on top of her job. As I was leaving i noticed the other girls in the front desk not giving the same experience as Sasha which can make people not want to go there. If you're unwell I recommend this place for fast care :))

Listen to the reviews! Because it has been a week since I've had testing done and I had to call…read morethem repeatedly just to get my results. Once somebody finally gave me the results, it is now a pain in my ass just to get my meds! Almost suspicious. Like damn do you guys want me to suffer or something?? I'm not understanding. I have called at least 8 times in 24 hours just to get a solid answer that my meds are being pushed thru. They will sit there and act like they hear you but nobody's actually listening. Now I have to go another day without meds bc they're closed and if Walgreens does not have my meds by tmrw morning, I'm going to cause a scene. This is absolutely ridiculous. They need to fire everyone. Please just go else where bc they DO NOT CARE.

Took my 16 month old daughter there for an urgent visit and everyone was so nice specially the male…read morenurse and Dr.Rao, she was patient with our daughter and also funny.

We went there on Saturday because my wife was ill. Nothing serious but we need help just the same…read more The very nice front desk filled out some paperwork over the phone so we wouldnt waste any time . He basically kept clinic open for us ....even though we were new patients .The Doctor was super thourough and actually listened to my wife's concerned. Most doctors these days expect to be treated like kings and queens ..but our Dr treated my wife.like a queen. I give this place 10 stars out of 5.Or was very clean and again reception was so kind....often receptionista can be snippy. This is an A plus organization. Thank you so much . I just wish all doctors and nurses could be hald as compassionate as this place..Dr N..was our Dr. Fantastic ..and reception fantastic ...better help than. Northwestern ER

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

I'm the type of person that avoids hospitals or clinics at all costs. I don't have insurance and I…read moredon't have the time. But in this case it was sort of an urgent/last call situation. I injured my ankle falling off a bicycle, I put up with the pain as best I could, but after 25 days and still pain and having trouble walking I did some research with podiatrist and private practices. This urgent care was close to me and decided to contact them. I called and Ashley at the front desk gave me all the Info I needed, answered all my questions and made me feel secure in my choice. I didn't make an appointment and decided to walk in for an exam and X-ray. NP Mark Cha was such a delight and took such great care of me, I got the best care I've ever received. I was in and out in less than an hour. They knew I was paying out of pocket and made this experience as easy and affordable as possible. Total with visit, X-ray, and medication I paid under 250. That's less than one month payment for good insurance at my job. I highly recommend this location and will be coming back whenever I need medical care. I honestly regret not coming here sooner. Thank you staff, thank you NP Mark Cha. Life savers xoxo

I was refused care for my 10 month old due to them needing a card on file. I gave my BCBS insurance…read moreand my HRA card which can only be used for medical expenses. Well the receptionist decided to run the card for $1 which was declined because the card can only be used for medical purposes. I have insurance and a payment card and they refused my daughter care who really needed it. That says a lot about this place. I would not recommend this urgent care!

I had a wonderful experience. The staff was friendly, especially Olivia, and I felt at ease. The…read moredoctor addressed all of my questions. I would certainly return for any urgent care requirements.

Staff is very helpful and welcoming. The clinic seems to be new and it is nice and clean, as a…read moredoctors office should be.

I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

We had a fantastic experience at this urgent care clinic. The staff were friendly and professional…read moreand we were in and out very quickly. Very efficiently run and pleasant overall, and feel that my son received excellent care.