The front desk staff has zero compassion or concern for their patients. They lacked empathy and customer service. I had an apt scheduled and forgot my ID an they refused to see me. I have been waiting for this apt for over 3 months and this is how I was treated. Straight turned away. read more

I am so upset with this office & my doctor. I have been a patient here for 43 years. Ever since the founding physician opened his first office. I requested a signature so I can get my handicapped placard renewed & I got charged $25 for a lousy signature that takes 2 seconds to perform. I wasn't asking for George Clooney's signature for gosh sakes! Plus, on my previous visit a few weeks back, I waited a combined 1.5 hours to be seen & then got rushed through! Didn't get the care I needed. You would think that after 43 years of being a loyal customer, I would get treated better than this! read more

Dr. Brad has been my family doctor, and my family's doctor, for years. He has taken care of my mom, father, grandmother and cousins. His wife, now retired, was my God-daughter's pediatrician. When Dr. Brad (who I consider like family at this point) was unavailable, Dr. Gershberg, Destani and Hsieh are also phenomenal. I highly recommend this office if you're searching for a doctor. You can't go wrong. read more

I am writing this review in hope of an actual follow up. I have called Primary Care Associates to get my daughters medical records serval times now. I paid for them. I gave them almost 50 days. No follow up. When I call they keep telling me someone will follow up and call me but no one does. Dr. Lori Weiss is retired otherwise I would've still been a patient there. This is a medical necessity that they are gatekeeping! read more

No-showing for 45 minutes past appointment time (or presumably ~65 minutes if I had continued to wait), in this case without any staff, much less the doctor themselves, dropping by to update me on the status of the appointment, isn't really a justifiable practice for any business, including medical practices. Your statements: "However, there are some appointments that require a bit more time," doesn't acknowledge any sort of responsibility, and "We are sorry to hear you were not happy with your experience" is the stereotypical non-apology shifting the focus from your staff and / or Dr. Destani's professional conduct to my "feelings." This review is intended for others shopping for a primary care physician, but if it wasn't clear from my original message, I won't be pursuing business with your group going forward, and I encourage those shopping for medical care to consider other options if available. Beyond my main grievance, there are a couple of other issues regarding the visual presentation of the office that set off red flags for me. First, a sign visible to customers, but presumably aimed at front desk administrative staff along the lines of "You don't have to be crazy to work here, we'll train you." The immediate purpose seemed to convey that management has a sense of humor, yet it is specifically gallows humor about office conditions and employer-employee relations. Second, the layout of the offices is loft-style, no ceilings, air ducts exposed, etc. The main walls are red brick, and the examination rooms are sparse and cramped, with room for an examination bed, one chair and nothing else. To me, it exuded an assembly line aesthetic under the plausible deniability of urban chic. read more

I've been going here for almost 40 years and travel an hour just to keep good doctors. All of them are great! My entire family comes to them. read more

I went to my follow up! So happy I have found Dr. Wainer and his staff. They also have an online portal, which I like, so he can upload, track and monitor my medical history and then we can discuss based on what he reads. Very professional staff and a nice location. I like that they schedule people with plenty of time so there are no long waits. I didn't feel rushed; I felt like Dr. Wainer really cared and spent the necessary time with me to really understand my complete medical history and current health status. I have an interesting history and ongoing medical issue so I need someone to work alongside me in reading and keeping up on all my records and working with me to find the best solution. Very excited for this next medical chapter in continuing to keep my heath in tip-top shape! read more

Dr. Destani is the smartest, most decent human. He listens to everything that is said before making an assessment. He knows doctors who specialize when he refers you because he maintains relationships with them. I trust him because he reads current medical literature and is up to date on all of it. Great doctor! Brenda P. read more

I have been calling for the past 3 weeks and no one answers the phone, it is very inconsiderate.

5 stars for Dr Lori Weiss & 5 stars for Dr Brad Wainer My daughter has been seeing Dr Weiss for 6 years now. Being a mom of 3, my eldest being 18 y/o and my youngest is 8, This doctor is amazing!! Very thorough and on top of things. Your child will be beyond well cared for with Dr Weiss. If there is any slightest chance something may be wrong..she will get to the bottom of it to have it checked out. Dr caught my daughters hashimotos (hypothyroidism) at the age 3. She has scanned and found food allergies at a young age. If any levels are elevated on lab results, she takes further steps to be on the safe said. Also, she follows through like no other dr I've ever had!!! She provides an app to text directly to her one on one. A very personal doctor. My daughter is comfortable with her too. I wish I found her sooner when my boys were younger. I found out Dr Weiss because my husband & I personally see Dr Brad Wainer which she is his wife & my husband knew what a great pediatrician she is because he's been seeing Dr Brad since he was a child! Dr Brad Wainer is also amazing!! Very thorough and genuinely caring guy!!!! He is quick to responding to Portal messages. The Lab techs are an outside company- they seem hit or miss. There's usually 1 really good blood drawer there and a person in training. read more

Primary Care Associates - Dr Brads portal and Dr Weiss' text app - that easy to contact your drs - Family Practice Near Me - Berwyn, Illinois

I have been going to these doctors since I was 13 yrs old. I'm now 46! They always have great service and treat you well. The only issue is that they are so good, now they have so many clients it takes a while for you to get in to see them. Highly recommend. read more

Dr gershberg is also a very compassionate caring dr n takes the time to address your concerns n is very easy to talk to every time I even see him in The hallway he is very polite and always hello he is a great dr read more

Dr Brad Wainer was so good with my 82 year old mother, patient, kind and knowledgeable, that my partner and I have also signed up as new patients. My mother had recently moved here and saw several doctors and none compared to Dr Wainer. She sees the Dr. each time, not an assistant, which my mom also prefers. read more

Both my sons have been Dr Weiss patients since they were born. I love her and so do my kids. She explains everything perfectly and offers options and takes into consideration all of our concerns. She always get the diagnosis right and will go a step further if anything is slightly off in the results. She answers quite promptly all my emails. She is the best. As for myself, Dr Gershberg has been my dr for many years and has always been so pleasant. His bedside manners always put me ease and we go over every single detail of my issues. Thank you PCA!!! read more

I have been coming to Primary Care for over 20 years. Dr Brad Wainer is always attentive to you as a patient. My routine check ups have saved my life. When there is an issue l get a call even later in the evening. How many doctors do that. When I got married I had my husband change to Dr Brad too. Because of his through checkup and testing he found a health issue with my husband that probably saved his life. Love the patient portal too. read more

I took my daughter to see Dr. Lori Weiss after seeing good reviews for her online...All was going well until I dared say I wanted to refuse certain vaccines for ethical and moral reasons. Then she became condescending and spoke to me as if I was too incompetent to make a good decision for my 1 month old baby. Just another doctor using fear and false information to justify her practice of shooting up babies with heavy metals. (Read the vaccine ingredients before you argue with me on this.) At no point did she point out the increasingly obvious risks of vaccination. (Read the inserts on the vaccine vials.) I should not be judged for my choice of what goes in my daughter's body, regardless of whether its safe or not. Needless to say, I didnt take her back. read more

Agree 100% with most reviews here. Doctor Weiss and nurses deserve 5 stars. However, the front staff / receptionists aren't welcoming nor polite. Due to the rude receptionists I give them 4 stars. read more

If I'd written this 4 years ago I would have given them 5 stars... but once the Wainers got too busy with outside interests this place went down hill. I started out seeing Dr Brad and I really liked him. Great, caring bedside manner... and willing to work with me and not plug me full of pills. Unfortunately it got harder and harder to make an appointment with him so I tried a different doc. Friends told me not to see Dr Hseih but I saw him once on an urgent needs visit and found him to be pleasant but curt, so I gave him a shot. Long story short, he refused to share blood test results with me over the secure internet portal as Dr Brad always did. He wanted me to come into the office in order to get them, just so he could bill my insurance company is my assumption. Plus he wanted to run tests that Dr Brad had already run and ignored me when I pointed that out. I don't like greed or playing games when it comes to my health and I'm going to another practice. And the office staff is horrendous... nothing like being rude to people after they've been on hold or waiting at the check in desk for 10 minutes. I don't like going to the doctor in the first place, and these broads make everything from scheduling the appointment to checking in to setting up follow up appointments a miserable experience. I'm not going to miss them. So far I'm very happy with the Elmhurst Clinic in Oak Park. read more

I don't understand why the owners of this business think that it's OK to allow people to do construction while there are patients inside....? When I do construction on a house, or when I'm working on a car, or if I'm working in a warehouse... I wear earplugs because I care about my ears and my hearing. I take care of my body. You have a disregard for your patient's as well as your staff for neglecting to provide ear plugs for heavy duty electrical power tool usage within an operational enclosed business. read more

I love my doctors. Every doctor here is knowledgable, nice and caring. That's key. The best doctors would be Drs. Brad Wainer, Gary Wainer (brothers) and Dr. Sheila Berndt. The nursing staff are also very good. The problem; however, is trying to make an actual appt to see a doctor. To call here and make an appt, you have to be on the phone for 10-20 minutes at any given time. Once, I had been on hold with them for 25 minutes and walked over to the office at the same time in order to get an appt. The front desk was flabbergasted when they saw me. Not a good sign. If they would just fix their answering time, I would definitely give them more stars. read more

I really enjoy my doctor and my sons doctor here but the phone staff is always just down right rude. Again the doctors have been great but the staff needs more training. read more

I saw Dr. Brad Wainer yesterday for a nagging cough. Yep, pneumonia. This was my first visit - and before he got down to the nuts and bolts of my visit he asked me about my life, overall wellness, family. Really great bedside manner. I was immediately comfortable asking questions, and super sensitive about the questions I had. I'd recommend him hands down. And I did, in fact. My husband is also sick and will be visiting today. As for the office staff - they're not warm and friendly, like I have experienced at other offices. But I don't have any complaints! read more

I agree with a few other reviews that the front desk staff can be a little sour but keep in mind this is a pretty high volume office with usually only two girls to work the front desk and answer phones. I've been seeing Dr. Gershberg for a little over a year now, and he's a really great doctor. He's very patient which I commend him on. He's very knowledgeable and I know I'm in good hands with him. read more

Dr Brad Wainer has been my primary for as long as I can remember. maybe 20+ years. Both my wife and son are also patients of his and came on board as they saw the excellent care and advice that he provided to me over the years. I am a 60 plus typical male that should have taken better of myself over the years but with Dr Wainers help I am much healthier and leading a productive and active life. He isn't afraid to call in specialists when needed and asks for any reports and evaluations from my eye and foot specialists plus others doctors who have come into my life. This way he can coordinate meds and correct therapy. I can safely say I trust Dr Brad with my family and my life in terms of medical conditions and would recommend him highly. read more

I have had no issues with the Doctor I have seen here, however, the front desk staff at this place is the worst I have seen. On multiple occasions now they have been very rude, as if they don't care what you think of their service. read more

Dr. Weiss is my daughter's pediatrician. We have been seeing her for about two years and we absolutely love her. She is very thorough and actually listens and respects what we as parents have to say. I always feel included in the decision making and never feel pressured. She always takes the time to explain everything and is extremely responsive. The office staff leaves a little to be desired, but I look past it all because Dr. Weiss is so great! read more

The Wainer Brothers are butchers. If not for their incompetence, my father probably wouldn't have had lost his leg. How these monsters haven't been sued out the state for malpractice is beyond me. If you seek medical attention, do so else where. read more

Not good. This practice is good if you only go in for colds, sinus infections,etc. However, the hours are great for working people and families. To make an appointment was at least at 20min wait and asking for your file to be sent to a new doctor a whole another story.... read more

Dr. Lori Weiss is our pediatrician for our two young kids. We have been seeing her for almost 3 years now, and we have been very pleased. Sometimes the wait time is long, which is a bit annoying since you never know how long you'll be there, but really that's my only complaint, and to be honest, I never feel rushed by her when she does come in late (or even on time). Dr. Weiss is so thorough and compassionate and really makes the kids (and me!) feel at ease. She has made some wonderful referrals to specialists for both my kids, and is very well connected and knows who the right specialist should be to see your child. She is very competent and I love the patient portal! I can ask her anything and she promptly get back to me! read more

Dr. Nejat Destani is one of their doctors. I would not recommend having him as your doctor. This is why: So i went to their office to get a tb test. I went back for the results and he concluded it was a positive result just because there was redness but no induration. I told him i saw no induration nor felt any inflammation. He then responded "induration means redness" and then he ignored me. He was very rude and obviously doesn't know anything about that tb test. I also asked to see another doctor in the front desk and they told me if i wanted a second opinion i should go to the tb clinic they referred me to. read more

This review is related to my experience with Dr. Lori Weiss as my son's pediatrician. You would be hard pressed to find a more knowledgeable, comprehensive, or responsive physician for your child. I have nothing but the most wonderful things to say about Dr. Weiss. She recognized a significant issue with my son that was missed by every other doctor that he saw for the first 9 months of his life. He ended up requiring surgery and Dr. Weiss was above and beyond helpful and responsive to our needs, worries, and concerns. She helped us so much at such a difficult time of the year (this occurred a few weeks before Christmas through mid-January) when offices were closed and people were on vacation. She was always right there to help us and responded timely to every inquiry. She even was able to put us in contact with another family who went through a similar situation. Since then, she has continued to be supportive and responsive despite the crisis of a surgery being over. I am so very grateful to have her as my son's physician. I am a first time mom and it eases my mind knowing I have such a wonderful doctor to help me navigate my child's healthcare and development. She is so efficient, caring, and knowledgeable I feel safe with my precious little boy in her hands. I could not recommended someone more confidently than I do Dr. Weiss. read more

Love it!! Have been coming here since I was 23 years old!! I'm now 44!! My whole family comes here. We moved to Joliet 10 years ago and still drive out to Berwyn. read more

My kids have been patients of Primary Care Associates since 2008. Great doctors, staff and office space. Great office hours and will take you in same day, if kids are not feeling well. read more

This was my first visit. A lot of parking space, very friendly people. The doctor was very helpful, provided me lot of information and answered all my questions. It was a great experience. I highly recommend this medical center. read more

Excellent group of caring doctors with a fine chair side manner. But, I agree with the other person when they say it takes a long time to get someone on the phone to make an appointment. It was easier and faster to drive over there. However, I did use their email and they called me within 20 minutes and the voice was male. That must be a new one or they added to the office staff. Doctor Destani visited my wife when she had back surgery to say hello and I did not get a bill. read more

Great people here. If you are looking for a reliable place with great doctors and friendly staff, this is it. I'd make this five stars, and want to very badly, but I always need to schedule an appointment AT LEAST a month in advance =( To be fair, this is because I always want Dr. Berndt. A few of the other Doctors are easier to get an appointment with, but she is SO wonderful. This means that when I am ever sick and need an appointment asap, I can't get my usual Doctor, which kind of blows. Besides that, though, GREAT office. I'd recommend this place to anyone. read more

My family & I have been patients for well over 10 years. I appreciate good doctors when you can find them and would not change from this office unless forced to via insurance or closing. Trust me when I say we have tested their skills / knowledge in many areas and they have not failed us...Ever! Agreed...making an appointment can try your patience (especially when you truly don't feel well) but worth the wait I think. read more

I have been coming here since PCA opened. Dr. Berndt is my doctor and she is incredible! She is kind, caring, interested and knowledgeable! She has gotten me through many serious illnesses and never gave up on me. I don't think I would be alive today if it wasn't for her. I have occasionally seen other Doctors here who have been wonderful! read more

I have been a patient of Dr. Matthew Hsieh for several years now. I have no major health issues, but for my annual exams and my husband's once-every-five-year exams, they do the job. Dr. Hsieh has a great bedside manner and is very candid. I'm in agreement with the previous reviewer, though, on how long it takes to make an appointment. Uuugghh. Otherwise, I'm a fan! read more

PCA was recommended by my sister and I have been a patient for about a year. I greatly appreciate the level of care and expertise of the doctors and nursing staff. Every visit has been great! The doctors are knowledgable, friendly, and available for questions and concerns related to treatment, issues, etc. Great place for health care! read more