I have been to 3 different urgent cares and Midwest is definitely the most friendly. I never wait…read morelong, and the results are always quick. Drs and staff are so nice, and always explain things so I know exactly what's going on. I will always come back here and definitely have recommended them! Zero complaints honestly.

I took my granddaughter there to check on an infection I was told they couldn't treat her because…read moreof guardianship, I adopted them after my daughter died, so I told them I would take her to her primary care and they called DCFS and said I was medically neglecting her. They never even examined her. Her Name is Natalie Sanfratello, she originally came in the room and referred to herself as a doctor, then started talking about herpes, and started babbling about the guardianship issue. I will be making a complaint to the il nursing board.

Expect to be here for hours for simple procedures. This clinic takes longer than others. Work…read morescreening should not take hours!! Ruined my entire afternoon. Terrible experience. Clearly people's time is not their priority.

Another terrible experience ! Though after1st time in 2024 they would have a better docotor but no…read moreI was wrong brought my mother in for a cough, they told her she had covid ! Wrong again brought her to er she needed a pace maker I am not a doctor but Wow . This place needs to be shut down!!

First time here and I came in to ask for a wheelchair and they issued me one for my mom. So I took…read moreit out and my sister and I put mom in it. The office experience was great! They helped us quickly This urgent care is clean, nice and soothing. The care here is great. Adriana F (clinical field trainer) did a great job helping us and my mom.

The office experience with Kirstin is the worst. I would not recommend him work with any patient in…read morethe future. He is very rude and simply doesn't have the proper work ethic or training in this field. He is very disrespectful and rude. I would give a zero rating. I didn't want to even be seen by the doctors due to the fact that Kirstin at the receptionist desk was clueless of his missions at his job. I see why this place has 1 star and they will continue to have 1 star moving forward.

I have brought my family including myself to this clinic I'm so grateful I met a couple of…read moreProviders that we wonderful to each family member Dr. Yvette worked with my son and husband both felt understood and we were given prescriptions to relieve symptoms. They both said they loved how professional and caring their providers are. On another day I went alone and was treated by Dr. Mark. He is such a brilliant professional. I felt safe and completely heard that I was in good hands and today I took my daughter to urgent care and Dr. Mark really did help treat and relieve my daughter's symptoms. We are very grateful. Thank you for your kindness, compassion and hard work my family and I appreciate you both and the whole team thank you. Please keep being wonderful.

I visited Medical Express Clinic last month, and while the visit itself was fine, the billing…read moreexperience was extremely disappointing. When I paid for my visit, the receptionist informed me that she had accidentally overcharged me and assured me that I would receive the difference as a refund. I was supposed to pay $125, but she never mentioned the actual charge or provided a printed receipt. I assumed it wasn't much more -- until I checked my bank statement later that day and realized I'd been charged $1,250! Mistakes happen, but the issue was the complete lack of communication and accountability afterward. I waited the 7-10 business days, but no refund ever came. When I called the clinic, there was no apology, and I was told I had to contact their billing department myself -- something no one had mentioned before. After sitting on hold for a long time, the billing representative said she needed more time to "review my case" and would get back to me. She never did. I had to call again almost three weeks later, and thankfully, another representative finally processed my refund that same day. It took 20 days to get my money back for what was clearly their mistake. I understand that human errors happen, but the staff needs to be much more transparent and organized when handling payment issues. Tip: Always ask for a printed receipt and double-check your charge amount before leaving.

Took care of me and pushed me to take the time I needed off work for my issue…read more The hours are great. 7 am works really well for not blowing my day for a follow up.

I was able to get an appt last minute. Although they were pretty busy, and it was almost closing…read moretime I was seen relatively on time. Everyone was very nice! So thankful they are open late!

I've always held MacNeal Hospital in high regard. Years ago, the level of professionalism here was…read moreoutstanding, which is why this experience has been so disappointing. I've been in the emergency room for about two hours with my 80-year-old mother, and unfortunately, the environment has been far from what I remember. Staff members were openly using profanity and engaging in inappropriate conversations within earshot of patients. It was uncomfortable and honestly disheartening--especially for someone of my mother's age to have to sit and listen to. I've been coming here for over 40 years, and I never expected to see such a decline in professionalism. As someone who works in the medical field, I understand how demanding these environments can be, but maintaining a respectful and appropriate atmosphere should always be a priority. This experience was upsetting, and I truly hope this feedback is taken seriously. I will be following up further regarding this concern. I guess this is the quality that Loyola is now, such a disappointment. The only thing I can say positive is the chaplain who came down with kindness and compassion.

I arrived at the ER on 4/01/26 around 8:45 with complaints of hypertension and dizziness. I was…read morereally anxious thinking I was going to have a stroke or heart attack. I was brought to the back triage area and sat in bay 9. From the moment I was there, the frequent intermittent shouting and cursing from the ER nurses and techs never really seized. As much as I wanted to record all of this, I just tried to remain calm, follow directions, communicate effectively to get the help I needed. The absolute worst nurse was the female who inserted my IV and drew labs. She is a reckless BULLY. She only confirmed my first name before beginning the IV insertion and I had to offer my last name and birthday because there was another female in the bay next to me who had the same first name. She did not follow proper protocol for SAFELY identifying a patient. THIS IS A CRITICAL ERROR IN JUDGMENT. And in case she did not initial the labs or document that she completed the IV and labs, just check the security tape for an approximate 5'7", 160-180 lb female with a "TRAUMA RESCUE" light gray T-shirt, dark hair pulled back in a large peach clip. This nurse was also the "ring leader" when it came to shouting and expressing how she did not like being lectured about being unprofessional. She was ranting to everyone who would listen and chime in with her. She knew I was in a wheelchair due to dizziness but when she wheeled me to the inner ER section to room #16, she parked the w/c at the door and rudely asked, "Can you walk?" I said, "I'll try" and took 2 large clumsy steps and sat at the foot of the bed to avoid falling. She immediately demanded, "Move up!" As soon as she could, she brought up the bed rail and walked out. And trust me, she did not forget to give me the call light. THIS IS NEGLECT. THIS IS ABUSE. How is she still employed? I have never felt like such a burden asking for help. She and many of the staff lack empathy and professionalism. Some words and phrases loudly voiced in the triage bay by her and the clique of toxic staff were "ass", "I'm not f****** coming in!", "F*ck that!", "What a bitch!", "You know, I really hate my f****** job...", "F*** her!" "Hey, where are we going for drinks after this? Lavergne's?" The patients awaiting discharge instructions seated near me were also subjected to this behavior. And each of these patients smiled nervously or looked very uncomfortable with the nasty comments and shouting. Not once did any staff member attempt to de-escalte the ranting. Hands down, my IV/lab draw nurse was the worst I have ever encountered. How can the Loyola/MacNeal system ignore her behavior? Who was in charge and chose to ignore the toxic rants coming from the staff? ***I do want to acknowledge Amelia, the RN who cared for me the rest of the night. Amelia has been a new RN in the ER for under a year and thank God she was my nurse! Amelia was kind, patient, empathetic, encouraging, and knowledgeable. She communicated effectively and offered support and updates throughout my stay. I overheard Amelia speak with her other patients and her outstanding qualities are not an act. She is the Real Deal. Amelia is a prime example of what solid nursing is.*** REMOVE TOXIC HEALTHCARE WORKERS WHO DO NOTHING AS GREAT AS DEMONSTRATING OUTRIGHT DISDAIN FOR THE PATIENTS.

We have been going here for years for things like sinus/ear infections and flu shots. They are…read morefantastic. Tiffany is the nurse practitioner who's done our last three rounds of shots, and you barely feel them at all. Terrific customer service, even the time where the NP walked our prescription over to the in-store pharmacy so we could get it faster. Though we have a primary care doctor, it's easier and faster to get seen here, and we haven't regretted it.

Ive been coming to advanced urgent care for years dr alzien has been good his partner not so and…read morethe nurses assistant was very rude !! I came in for an appointment because I might have shingles which I came to see the dr. Alzien Before which he prescribed medication! I can this morning and got denied because of a balance which I never got a bill in the mail for !! I got denied services said I had to pay 120$ to get seen. Mind you I'm in pain . I tell the NA that I don't have the funds now he proceeds to say to me a patient that not his problem!! Please do not go and support this facility!!!!

Went there last night for my infant having a fever. The doctor barely looked at my kid and was in…read morethe room for a total of 5 minutes. Was told my 8 month old had an ear infection and pink eye. Doc gave us an antibiotic and eye drops. I felt like there was something off about the visit so I ended up taking her to comer cER where she was looked at much more thoroughly and was told there's zero signs of an ear or eye infection and they have no clue why the doctor there said that. The pediatrician was also concerned about the antibiotics given by the doctor here and said they were way too strong for such a little baby. Do not waste your time going here. They make up stuff so they can bill your insurance for a higher bill. Since writing this review I have received hateful emails I'm sure which are from either the owner of a staff member there.

We had an excellent experience here when my eldest child was accidentally burned while rehearsing…read morenext door at the Madison Street Theatre. A pot of hot coffee fell and my teen was scalded on their leg. The doctor here treated my teen straight away!! Only trouble was paying the bill. They couldn't process a credit card (HSA debit card) over the phone. So you have to walk a check over to the clinic and then send a copy of that to your insurance for an HSA claim. Great location. Plenty of parking. We had a very positive experience during a very scary time!!

They do not answer the phone. The front desk staff is annoyed that you show up and interrupt them…read more The doctor prescribed a medicine that was not approved by my insurance. When CVS called and left message on Tuesday that they needed the doctor to prescribe and alternative the doctor NEVER returned the call. I dropped by the clinic to ask the doctor to do this asap and the receptionist said she was gone and wouldn't be back for 2 days. I asked her to call the doctor and she acted like I was an idiot for asking. PISS POOR PEOPLE WORK THERE! Who the f**k doesnt answer their phone!!!!!!!!!!!!!!!!!!!

I have had to go in for two vastly different/urgent injuries and the medical personnel were so…read morekind, compassionate, efficient and resourceful- I felt supported with aftercare, follow up and check ins as well. One of the best .

Never gave my consent to a strep throat test. The kiosk wasn't working that day so I tried to…read moreexplain to the worker that I couldn't check in but she kept rudely interrupting. We were going around in circles because I was trying to tell her I was told to come back but she would not stop talking over me. Seems like out of spite I was charged a strep throat test I never agreed to. My son had a cough for almost a month. It was mild but yet wouldn't go away. Something told me to go somewhere else when I saw that the kiosk wasn't functioning. I did not want to drive out to Oak Park so I decided to stay but that was a bad idea. The idiot who performed the strep throat test was way too rough that ended up hurting my sons throat. He said the pain got worse because he described the pain as a lump in his throat. We walked out with a service that we did not need and in a worse condition. I tried to dispute it with minute clinic but it seems like I'm stuck with the bill because I've been waiting for them to remove it but nothing seems to be done.