I strongly advise the community to reconsider visiting Physicians Immediate Care. Had to give them…read more1 star otherwise my review wouldn't post. The staff failed to properly verify my insurance or explain whether my visit was covered, partially covered, or would result in an out-of-pocket balance. I am now facing an unexpected bill. When I contacted billing for help, they refused to verify my insurance. I was also told that the intake staff is responsible for confirming coverage and discussing any potential patient responsibility before services are provided. That conversation never happened. To make matters worse, Ikesha disconnected my call when she appeared unable to address my concerns. The entire experience has been unprofessional, frustrating, and unacceptable. Patients deserve transparency regarding insurance coverage and possible costs before receiving care--not a surprise bill afterward and no meaningful assistance from billing. Based on my experience, I would not recommend this location.

This is my go to clinic, fast, efficient, the providers are knowledgeable and educating patients,…read moreThey listen And genuinely helping you. The MA's are extremely polite, positive and patient with everybody both front desk and back, rooms are clean, smelling good, and they don't make you wait for ages.

I have been going to this urgent care centre on and off for seven years…read more It's a safe and well run place. They know what they're doing. It takes less time than an emergency room, and even if you're paying out of pocket and have additional questions about something completely unrelated to the reason you randomly walk in for, each doctor respectfully takes the time to answer the question and if they can't they are quick to provide an appropriate referral. I always get there just before closing bc of work and I've never been met with anything but kindness... These guys are great and I think that collectively they could run a hospital. It's a really good place.

I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

I normally visit the one in Gage Park but their customer service has decreased a bit. A friend…read morerecommended this location...now I see why. It feels like it just opened that day; smelled fresh, clean, inviting. The front desk agent was very professional and courteous. As soon as I sat down to complete my forms I was called to the examination room. The female medical assistant was very nice, professional and respectful. The attending physician was nice, professional and remember her from the Gage Park location. I will make this my new urgent care spot for sure. Keep up the great work ladies!!!!

I have been to 3 different urgent cares and Midwest is definitely the most friendly. I never wait…read morelong, and the results are always quick. Drs and staff are so nice, and always explain things so I know exactly what's going on. I will always come back here and definitely have recommended them! Zero complaints honestly.

Took my 16 month old daughter there for an urgent visit and everyone was so nice specially the male…read morenurse and Dr.Rao, she was patient with our daughter and also funny.

We went there on Saturday because my wife was ill. Nothing serious but we need help just the same…read more The very nice front desk filled out some paperwork over the phone so we wouldnt waste any time . He basically kept clinic open for us ....even though we were new patients .The Doctor was super thourough and actually listened to my wife's concerned. Most doctors these days expect to be treated like kings and queens ..but our Dr treated my wife.like a queen. I give this place 10 stars out of 5.Or was very clean and again reception was so kind....often receptionista can be snippy. This is an A plus organization. Thank you so much . I just wish all doctors and nurses could be hald as compassionate as this place..Dr N..was our Dr. Fantastic ..and reception fantastic ...better help than. Northwestern ER

The facility is clean. Not sure how many people are on staff. Here on a holiday and lucky for me it…read morewas empty. Hopefully it will be in and out.

The staff here is tremendous. They do quality work so that you can feel better and get back in the…read moregroove again!

A very beautiful and clean building inside and out…read more I came for a Pap smear and was taken care of nicely by the female workers here. Charity (Assistance Nurse) took my vitals and she was super sweet and kind. Dr. Melissa Haus was very nice and sweet too. She made me feel very at ease and calm with my appointment of my Pap smear. She explained everything and was very motherly with telling me how the process was gonna be. It was a quick and easy process. I highly recommend this place to anyone. And I will be coming back here.

I came here for less than 20 minutes and got the worst possible service - I literally had a…read morebreakdown in front of these people. After being told they don't take my insurance (which wasn't the problem) on my way out of the gate I realized I was being charged. I called the number for assistance and they claimed the couldn't help me to simply " reverse and get it validated" And I walk in, I ask security if they can validate it. The man didn't speak a word. Just pointed toward the reception desk. I walk toward them saying hello and showed they my parking ticket and whispered if I can get it validated. S They looked at me and looked away. I look back at security - confused as if I'm at the wrong spot. He points back at them and I say hello? I just wanted to get it validated so I can head out. The lady states I'm with a patient right now and turns he back toward me. I was having the worst day of my life, and this lady was like the cherry on top. How could someone be so rude to be in this field? I've attempted to contacted someone higher to complain about this lady. Especially since I'm still in tears now but no luck.

Ive been coming to advanced urgent care for years dr alzien has been good his partner not so and…read morethe nurses assistant was very rude !! I came in for an appointment because I might have shingles which I came to see the dr. Alzien Before which he prescribed medication! I can this morning and got denied because of a balance which I never got a bill in the mail for !! I got denied services said I had to pay 120$ to get seen. Mind you I'm in pain . I tell the NA that I don't have the funds now he proceeds to say to me a patient that not his problem!! Please do not go and support this facility!!!!

Went there last night for my infant having a fever. The doctor barely looked at my kid and was in…read morethe room for a total of 5 minutes. Was told my 8 month old had an ear infection and pink eye. Doc gave us an antibiotic and eye drops. I felt like there was something off about the visit so I ended up taking her to comer cER where she was looked at much more thoroughly and was told there's zero signs of an ear or eye infection and they have no clue why the doctor there said that. The pediatrician was also concerned about the antibiotics given by the doctor here and said they were way too strong for such a little baby. Do not waste your time going here. They make up stuff so they can bill your insurance for a higher bill. Since writing this review I have received hateful emails I'm sure which are from either the owner of a staff member there.

Doctor was prompt, listened carefully, friendly .. just awesome…read more My work has me traveling quite often. I woke up one morning. My neck was 3x the size. My throat hurt like ****, and i felt like utter garbage. My clinic and internist were booked and i was due to get on a flight to Denver the following morning. Ugh. I googled and found Chicago Express Doctors. The doctor came in, gave me the strep culture which came back positive. He gave me an injection of antibiotics, which i had never had. He also gave me a steroid to decrease my swelling in my neck. He also gave me a Z-pack, sore throat rinse. I never had to leave the house! No runs to the pharmacy, no waiting in lines. IN-CREDIBLE.. i have had strep many times in my life, but never have i felt better so quickly! Honestly, the throat felt better within 3/4 hours. I was able to get on the plane the next morning, felt wonderful. All i can say is WOW. If only all docs did this. I just can't say enough great things about these guys. Fabulous A++++ thank you!!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

Words cannot fully express my gratitude for PA Daniel. Facing a critical health crisis was…read moreterrifying, but PA Daniel acted with incredible precision, deep expertise, and calm reassurance. They diagnosed my condition quickly, explained every step of the treatment plan, and literally saved my life. Their entire staff was compassionate and attentive throughout my recovery. If you are looking for a brilliant, dedicated, and truly caring clinician, I give them my highest possible recommendation

There are horrible people on the 3rd floor at the check in desk. Very rude and always make me feel…read moreuncomfortable