Expect to be here for hours for simple procedures. This clinic takes longer than others. Work…read morescreening should not take hours!! Ruined my entire afternoon. Terrible experience. Clearly people's time is not their priority.

Another terrible experience ! Though after1st time in 2024 they would have a better docotor but no…read moreI was wrong brought my mother in for a cough, they told her she had covid ! Wrong again brought her to er she needed a pace maker I am not a doctor but Wow . This place needs to be shut down!!

I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

We had a fantastic experience at this urgent care clinic. The staff were friendly and professional…read moreand we were in and out very quickly. Very efficiently run and pleasant overall, and feel that my son received excellent care.

I have been to 3 different urgent cares and Midwest is definitely the most friendly. I never wait…read morelong, and the results are always quick. Drs and staff are so nice, and always explain things so I know exactly what's going on. I will always come back here and definitely have recommended them! Zero complaints honestly.

I took my granddaughter there to check on an infection I was told they couldn't treat her because…read moreof guardianship, I adopted them after my daughter died, so I told them I would take her to her primary care and they called DCFS and said I was medically neglecting her. They never even examined her. Her Name is Natalie Sanfratello, she originally came in the room and referred to herself as a doctor, then started talking about herpes, and started babbling about the guardianship issue. I will be making a complaint to the il nursing board.

Took my 16 month old daughter there for an urgent visit and everyone was so nice specially the male…read morenurse and Dr.Rao, she was patient with our daughter and also funny.

We went there on Saturday because my wife was ill. Nothing serious but we need help just the same…read more The very nice front desk filled out some paperwork over the phone so we wouldnt waste any time . He basically kept clinic open for us ....even though we were new patients .The Doctor was super thourough and actually listened to my wife's concerned. Most doctors these days expect to be treated like kings and queens ..but our Dr treated my wife.like a queen. I give this place 10 stars out of 5.Or was very clean and again reception was so kind....often receptionista can be snippy. This is an A plus organization. Thank you so much . I just wish all doctors and nurses could be hald as compassionate as this place..Dr N..was our Dr. Fantastic ..and reception fantastic ...better help than. Northwestern ER

The facility is clean. Not sure how many people are on staff. Here on a holiday and lucky for me it…read morewas empty. Hopefully it will be in and out.

This is the worst wait time! Waited more than 30mins in room, wasn't even checked in on. Will…read moredefinitely not consider this location going forward.

A very beautiful and clean building inside and out…read more I came for a Pap smear and was taken care of nicely by the female workers here. Charity (Assistance Nurse) took my vitals and she was super sweet and kind. Dr. Melissa Haus was very nice and sweet too. She made me feel very at ease and calm with my appointment of my Pap smear. She explained everything and was very motherly with telling me how the process was gonna be. It was a quick and easy process. I highly recommend this place to anyone. And I will be coming back here.

I came here for less than 20 minutes and got the worst possible service - I literally had a…read morebreakdown in front of these people. After being told they don't take my insurance (which wasn't the problem) on my way out of the gate I realized I was being charged. I called the number for assistance and they claimed the couldn't help me to simply " reverse and get it validated" And I walk in, I ask security if they can validate it. The man didn't speak a word. Just pointed toward the reception desk. I walk toward them saying hello and showed they my parking ticket and whispered if I can get it validated. S They looked at me and looked away. I look back at security - confused as if I'm at the wrong spot. He points back at them and I say hello? I just wanted to get it validated so I can head out. The lady states I'm with a patient right now and turns he back toward me. I was having the worst day of my life, and this lady was like the cherry on top. How could someone be so rude to be in this field? I've attempted to contacted someone higher to complain about this lady. Especially since I'm still in tears now but no luck.

Ive been coming to advanced urgent care for years dr alzien has been good his partner not so and…read morethe nurses assistant was very rude !! I came in for an appointment because I might have shingles which I came to see the dr. Alzien Before which he prescribed medication! I can this morning and got denied because of a balance which I never got a bill in the mail for !! I got denied services said I had to pay 120$ to get seen. Mind you I'm in pain . I tell the NA that I don't have the funds now he proceeds to say to me a patient that not his problem!! Please do not go and support this facility!!!!

Went there last night for my infant having a fever. The doctor barely looked at my kid and was in…read morethe room for a total of 5 minutes. Was told my 8 month old had an ear infection and pink eye. Doc gave us an antibiotic and eye drops. I felt like there was something off about the visit so I ended up taking her to comer cER where she was looked at much more thoroughly and was told there's zero signs of an ear or eye infection and they have no clue why the doctor there said that. The pediatrician was also concerned about the antibiotics given by the doctor here and said they were way too strong for such a little baby. Do not waste your time going here. They make up stuff so they can bill your insurance for a higher bill. Since writing this review I have received hateful emails I'm sure which are from either the owner of a staff member there.

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

Great experience, walked in with no appointment and was done in 45 minutes. Went in because I was…read morehaving sinus infection symptoms. Staff were very nice and helpful, and PA did a thorough assessment of my symptoms. I would recommend booking a time slot in advance and filling out the forms ahead of time though. You have to take a picture of your driver's license/insurance card, and doing that in the waiting area is not ideal.

This immediate care is a joke, yes the staff were nice, but the wait time compare to other…read morehospitals. We arrive at 1pm and we waited there until 8:30pm until we decided to leave because that's over 8 hours for my family to sit and wait. Plus they where letting some people who where before us go in, which is very upsetting. I'm never going here for immediate care again, I rather go to a different hospital that's further than this one.