Can't help but be impressed by this team's efficiency, professionalism and warmth. Nobody on earth wants to visit a dentist, but these folks are expedient, know what they're doing, and get the job done with minimal fuss, no surprises. Filling and extensive cleaning accomplished in one hour. This is a care team I feel I can trust. Of course, I have a root canal scheduled next month, so *yikes* read more

Front desk was awful, my insurance assigned my family to this place, they said they don't take kids. My husband then asked them to refer us to a pediatric dentistry cause that's what our insurance requires. They told my husband that's what they will do. 3 weeks later I gave them a call , which was the longest hold I have ever been put on from a dental place, waited 20 mins then the call was dropped, called again, the lady put me on hold for another 15 mins just to find out they never did a referral for us. The lady told me they never did a referral for my kids because they didn't have a place to send my kids. Frustrated, I said well then they should have told us that in the first place or gave us a call that they weren't able to. I hung up on her and found us another place that was able to take my kids and picked up my phone call within the first ring. Thank goodness I was never their patient. read more

Terrible business practices and tremendously low quality of service. There are far better dentists nearby that accept same insurances that do not scam or mislead their patients. Find somewhere else read more

Do not get the GUM X mouthpiece/ hydrogel pushed to individuals for supposed treatment. It is definitely a scam and the heat of a fresno summer alters the shape of the delicate plastic and they charge $600 to fix the shape. Wasted money read more

This was the worst experience I've had in a long time. I had an appointment at 11:15am which was confirmed the day before. I got there early was told to take a seat and the lobby started slowly filling with people. But as time went by, one by one everybody that came after me was getting called. I didn't think anything of it at first, but then after more and more time past, the entire lobby had been called and the office was empty, except for me, sitting in a chair waiting. It's been well over an hour now and everybody that came in behind me, including a man that had no appointment got serviced, and I'm still sitting there... a full lobby and every one of them came in after me, but they were all seen! And I'm still sitting here. That's just ridiculous, I have an 11-year-old daughter at home that I need to go make lunch for and I told the lady at the front desk and all she said is I understand but how could she? She didn't leave her kid at home so that she could make it to an appointment on time and then be ignored the whole morning while sitting in a chair watching everyone else go in. It's been some time since I've been to this Dentist, but I'm understanding why. My job as a customer with an appointment is to be there on time which I was. I understand if they're a little busy, but I shouldn't be the last person in an empty lobby when I was the first person there. That's what pisses me off the most. I just jumped on my motorcycle and left, I'm gonna go home and feed my kid lunch. Service is the worst at this place. P.s. Don't make an appointment you'll get seen faster! Ridiculous read more

This is by far the worst place to go! Just don't take my word for it.. my foster kid had a appointment last Monday we showed up they said they called to cancel (which i didn't have a voice mail for) so the receptionist rescheduled for today Thursday the 5th at 4 we showed up at 3:45 waited about 30 minutes he called in the back the comes back out about 10 or so minutes later saying the told him the don't have enough time to clean his teeth!! Mind you they scheduled the appointment!! I will never take anyone to that place again. I'd give you no stars if possible read more

I understand the building is a bit older and has some wear and tear but having mold on the dentist chairs is unacceptable. I wish the staff will fix this problem soon. read more

Western Dental & Orthodontics - Black mold on dentist chair - General Dentistry Near Me - Clovis, California

We have been waiting for 5 months for our implants. We were told we would get temporary a few Weeks in. Never got them. They keep Scheduling appointment to pick up dentures. Nothing. We miss work for nothing. We paid a lot Of money and aren't getting anything. Currently waiting for the management team to get back to us. Very disappointed. read more

Sunshine really lives up to her name! She is the great asset for the company and an excellent example of great customer service is about. No matter how good or bad your day is, it will be better after interacting with Sunshine! She deserves a rise. read more

It should be minus 1 but it is not numbered that way, wish I would have read the reviews before I wasted my time making an appt. at this dump. The front office is slow and lazy, was there for first visit which is normally X-rays, had chipped my tooth wanted it taken care of as soon as possible, people walking in after me, being called back and every time I went up to ask her if I was going to be seen her standard response they will see you soon, why bother making appts. if they don't abide by them, but she sure did have time to ask how much would insurance cover for root canal, would rather have my tooth extracted then a root canal, just proves money hungry and doing procedures that are the most costly! read more

If I could rate this place a zero, I would. First appointment was back in December, they did X-rays and told me I have one cavity. Okay cool, but then told me I would have to wait 2 hours to get my teeth cleaned. What's the point of making an appointment if they are going to make you wait 2 hours. So I told them I would reschedule so they could do the cleaning and filling on the same day. Mind you they blow up your phone for confirmation of the appointment which I get but it's super annoying. Day of my next appointment they cancel saying the dental hygienist called out. Great I'll reschedule again, so I go through the whole process again. SURPRISE, the day of my appointment dental hygienist called out. Mind you every time I'm making one of these appointments I have to request work off. Then I make another appointment and surprisingly they didn't cancel. I get there and they clean my teeth and then say you're all done. I then go to the front desk and ask them if they could do the filling today. They told me the doctor is all booked for the day. So once again I have to book another appointment and request another day off. I don't know what's going on at this place but they should really figure it out. read more

Horrible experience. Dirty office, dead cockroach on the ground right when I walked in. Scheduling team does not communicate with the office at ALL. I had an appointment at 4:30 and she said it would be a two hour wait? Even though the dentist leaves at 5? I do not understand why they would even book me. The front desk are also very rude read more

The quality of care of horrible starting with a half hour onto 45 minutes wait for a cleaning . Dentist is sloppy and not caring with the elderly patients . read more

I had 2 appointments today. Dolores at the front desk always greets me with a smile and positive attitude. This makes me happy to come into my appointments when I might not want too. It always great to have a conversation with her and she always answers all my questions I might have. Great GREAT experiences! read more

Horrible experience if you have medical. They'll make you wait in the waiting room for over an hour just to take you back in and make you wait even longer. They've caused a small hairline crack in my front tooth because they decided to do a rush job on me so they could close after making me wait for 2+ hours. When I had a different insurance, they were attentive and fast. Since having medical, they really stopped caring entirely. Staff isn't informative. Never going to this place again. Do your time and your teeth a favor by finding literally any other dental office. Literally a horrible staff and place. read more

Sunshine is absolutely amazing! I am definitely afraid of coming to the dentist for prior situations that happened when I was a kid that were traumatic. But sunshine is an absolute ray of sunshine that is always a pleasure to work with. She makes me feel safe and she explains everything and let me know it's gonna be OK. She most definitely needs to be recognized for her above and beyond bedside manner and patient care. read more

Western Dental has great doctors all around! Sunshine is as bright as her name--super sweet and genial. She left my teeth looking and feeling great! Coming in and being treated by the ladies at the front has been the swiftest experience. From updates to calls, they truly are the best! Shout out to Dolores, she's the best read more

Western Dental & Orthodontics - Dr. Sunshine - General Dentistry Near Me - Clovis, California

don't waste your time here. Customer service is awful and all they do is try to sell their products rather than look at your teeth and see what you really need. My teeths not that bad and I usually don't have to see the dentist often so that's why I stuck with western dental. I made an appointment at a certain time to only be told it's gonna be a wait and not knowing how long the wait will be? No thanks. read more

I don't know how anyone can give a good review for this place. My son went there and they pulled the wrong tooth. I take my granddaughter there for braces and they are never on time, have to wait forever to be seen' read more

ZERO stars if that was possible. My 16 year old daughter is crying wen leaving for a check-up. X-rays we're ok, but the cleaning done by Dentist Kaur was BARBARIC! My daughters mouth is swollen and full of blood! (No cavities, no concerns, just a 6 Month check up). She's never had any issues with any other dentist in Clovis or Fresno prior to todays visit. I, unfortunately had a similar experience with Dentist Kaur a week ago and had to ask her to be more gentile and she dug into my gums deeply a number of time causing me to literally jump out of the chair in pain. We will NEVER let Dentist Kaur touch us again. I will be reporting her to the State of California dental board on Monday due to the BARBARIC treatment we received at this office. Completely inexcusable! Update: Dental Board of California has my complaint. They are investigating! read more

Maribel always greets me with a big smile . The hygiene associated was also proficient with my teeth cleaning and fluoride treatment. What I will say is the standard for cleanliness should be put to the test due to the fact that the floor and equipment (at the base) was dangerously dirty. To the point that if a surprise health inspection was given they might be closed until further notice. I hope the necessary improvements are made for safety sake. read more

This place straight up takes advantage of you and is purely money hungry. Do not go here if you can help it. They will lie and say you need extensive work when you don't. I got a second opinion and everything Western Dental had told me was fabricated, misleading and false. read more

Sunshine did an amazing job. She thoroughly explained the process and engaged in conversation for most of the cleaning. Thank you, Sunshine. Also, the ladies in the office were very helpful and patient. From, Danté read more

First time patient here, I am used to having to pay for my services and going to much nicer offices. The front office staff was friendly and helpful, the Drs and the staff in the back were nice. My first visit I felt that everyone was rushing and in a hurry. I'm a little shocked for being a dental office it was a little dirty and definitely not cleaned but I'm getting work done that I need so I can't complain too much about it read more

Honestly I wouldn't recommend anyone to go here. The place needs an overall cleaning and every time I leave, I feel like I need to change clothes and shower. You can literally see dirt marks and filth all over the walls and machines. The chairs and machines are falling apart and the staff knows it. Receptionists would rather finish their conversation than to look up and help you. Also, online you can schedule a cleaning for any day, so I chose Monday and they waited until I was in the chair to let me know their hygienist isn't even in office on Mondays? So I waited 30 minutes for them to say come again for another appointment. Not very organized and very dirty. The only upside was their hygienist, Sunshine, was so nice and made me feel comfortable. Other than that, would not recommend coming here. read more

Sunshine is an amazing hygienist! She was very friendly, and cleaned my teeth with expertise. Not only were my teeth cleaned in record time, the addition of an anti-microbial rinse and fluoride was a nice addition to my cleaning. Thank you Sunshine! read more

Update: my sister won her complaint against Western Dental. She was forced by insurance to get 2nd opinion. 2nd dentist could obviously see, dentures didn't fit!! W.D. also was booking her extraction when Dr was only there once a month. However booked when he wasn't there. Took 12 teeth with only ibuprofen for pain. Spoke to her like she was an IDIOT . Thank God she won. Do not go to this establishment for your sake people . read more

Our receptionist Dolores has helped us answers all of our questions and is fast at putting our paperwork's together in a timely manner.

Sunshine did a great job on my cleaning! Well done Western Dental, my experience here is always a good one. My teeth and I thank you!

Had a deep cleaning and Sunshine was my hygienist. She was fantastic in every way. She was very competent, professional, friendly and my new favorite dental hygienist! Thank you, Sunshine! read more

Laura will answer your call, ask what you need, then put you on hold mid sentence to not help you with your problem... HORRIBLE SERVICE AND COMPANY!!! Do not get western dental, it'll be the worst mistake you've ever made in your life. They deserve 0 Stars read more

I just had the weirdest experience, I went into the office because I had an appointment scheduled and there were people being helped in front of me. So I waited for the people in front of me to be finished, and when they were, I walked up to the counter, and one of the ladies occupied herself with the phone so I took a step back and waited for the other woman to become available. When she did, I walked over to her and she got up out of her seat and walked away, so I walked back over to the original and when she got off of the phone she had gotten up and walked away so at this point, I chose to just stand in front of the counter and wait for somebody to help me, after that I had two ladies come sit at their desk, so I walked over to one once again, and they were just not acknowledging me basically!! it's Ben 15 minutes at this point, and I've been bouncing back-and-forth between 3 ladies from waiting for them to acknowledge me and ask what they can help me with, and no one did!! I didn't want to interrupt anyone if they were in the middle of something, I assume they would help me when they finished up their task, but they never did!! Yes I could have spoken up and said excuse me can I get some help? I've got an appointment. but I didn't want to be rude and bother or interrupt them by doing so, and possibly upset them. why do I need to speak up when I'm standing right in front of somebody and had made eye contact numerous times!! Unfortunately I ended up leaving because I chose not to speak up. Yes that's on me!! But still I'm telling y'all it was the strangest experience I have ever had!! It was like I was invisible!! (Sorry for the typos, I used voice Recognition, but you get the gist) read more

I had the pleasure of being seen by Sunshine the dental hygienist at this location. Not only was she quick and thorough, she was informative and took the time to make sure I understood the process and how to take better care of my teeth. Often times in any doctor's office you may feel talked at and not talked to but, that was not the case here. Thank you Sunshine! read more

I've been coming here since I was a kid! no complaints but today I came in for a cleaning with the hygienist Sunshine and she was AMAZING! Made me feel comfortable, knowledgable, asked about my problem areas and achieved everything I needed her to. I don't think I've ever had a better experience than today. Thank you Sunshine! read more

Well for starters. The assistant who was helping the dentist shoved the suction machine in my throat and choked me. I had to swat her hand away and remove it out of my mouth my self. And I went to the office today to get a root canal. The dentist burnt the side of my mouth multiple times even after I told him about the problem ! !! And the dentist was constantly complaining about how small my pallet was. He was rough and definitely not sincere one bit. I now have blisters on the side of my mouth and my tooth is shaved down to almost nothing and then told me to try to call back in 4-6 weeks to make another appointment to try to get my insurance to cover a crown IF my tooth doesn't break before then. I have never been so disappointed with a dentist in my life... I settled for western dental because that was the only location that accepted new patients and my insurance at the time and I was in an emergency state with my tooth. I will forever tell my experience to people and make sure everyone knows how horrible western dental is!!!! If I could rate them 0 stars I definitely would read more

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Truly cares. Very welcoming. Very helpful tips on keeping my teeth clean and the steps I should take. Always makes me feel comfortable. I'm always scared of going to the dentist and I'm reassured I am ok when I am there. I would recommend them to anyone. read more

Wait time outrageous, waited over an hour and a half for a 10 min long appointment. Office staff rude and insensitive towards customers. Whole office needs a clean, looks like it hasn't been touched since 2008. read more

Sonia was great at helping me go over my coverage plan and assisting me sign up for Care Credit to help with my dental payments . She was very nice and professional . Highly recommend Western Dental. Plus , they are open Saturdays read more

Very low standard of care. Bad customer service. Very aggressive sales tactics. Screw these guys

Outstanding help! It's refreshing to have a conversation with someone like Ms. Vena! she makes you feel comfortable which is what I look for! read more