The friendliest and most patient staff/team helped me to find my dental insurance when I couldn't

My hygienist was great she was careful during my cleaning and explained everything very well, after my cleaning however I waited for like 30 mins in the lobby before checking out, it wasn't until my hygienist came back out noticed me and then came to tell me that she was told I had a credit on my account and I was good to go, she apologized for the long wait. I would have appreciated if the checkout/ front desk personnel would have informed me sooner. read more

The care & communication with this office was excellent throughout my recent visits . This office staff is always friendly, efficient & provide excellent services - hygienists & office staff & dental professionals ! My experience was made enjoyable. Thanks to all ! read more

Been a bit since I had done a review for this place, as I have been here many times since. The bad: Seems that turnover here is quite high. Rarely have I gotten the same dentist or hygienist so you don't really feel a connection. After my cleaning today, was told I had to wait for 3D scans. The tech that did this didn't explain the purpose other than this is new and done annually. Not a comfortable experience. Not sure why they make you sit in the waiting area after you are done, though I suspect it's because they want to be sure if you owe money, they will get paid before you are "dismissed." Prior to be dismissed today, I asked to get a calendar reminder for my appointment 6 months from now. Was told they text reminders and they can give me a card with the details and "I can put it manually in my own calendar." Showed her my reminder I received just this week that I inputted into my Outlook calendar. She literally rolled her eyes and said "we don't control automated reminders!!! The good: The hygienist I had today was really good. The employees here are typically nice and professional (today was an exception of the eye rolling receptionist). read more

I acknowledge that maintaining consistent dental care is an area for improvement, and I am taking steps to address it. I scheduled an appointment with Willow Dental after an extended period without care. During my visit, I felt uncomfortable with the hygienist's repeated remarks about brushing, which came across as discouraging. After waiting over 30 minutes to schedule a deep cleaning, I left. Months later, I received a text confirming an appointment I had not authorized, along with a $75 missed-appointment notice. When I called to reschedule and asked the receptionist to repeat the appointment date and time while I located a pen, she paused, made a lip-smacking sound, and responded with a hesitant "uhh" in a tone that conveyed annoyance, which I found unprofessional. Based on these experiences, I have chosen to seek care elsewhere with a provider who emphasizes professionalism and patient respect read more

Willow Dental Group - Proof of text messages - General Dentistry Near Me - Fresno, California

Had my implants here and had a great experience. 8 implants with ease. Dr. Anderson has been supportive for every step of the way. I've appreciated the kindness and hospitality of everyone who works here. I'm always greeted with the sweetest front counter staff. Dr. Anderson is not only diligent in providing the best care to his patients, but ensures you're comfortable during your visit. Blankets, sunglasses, music, and tv are provided upon request. I feel well taken care of while I'm here. read more

I have been a Willow Dental Group client for a couple of years. Yesterday I had my wisdom tooth removed. The team was caring, understanding and professional. They provided detailed information before and after the procedure and followed up this afternoon to make sure I am healing and that I do not have any additional questions. I appreciate the care and attention to detail. read more

It was my second visit to Willow dental. I felt welcomed and comfortable. The dental hygienist, x-ray tech and dentist explained everything thoroughly, from how the process of my treatment will be conducted and etc. I can't wait to finish and see the results of my treatment. read more

The office is well designed and so clean. The staff is professional & friendly. I was comfortable throughout my procedure.

The staff is always so friendly and always smiling when you walk through the door. I have had such bad experiences growing with other dentists, but with Willow Dental Group it's been such a great experience and the work they have done is amazing. I couldn't be so much happier with my smile. read more

Most of the Dentists there your just a # in & out there very $ hi dollar there ,office sent me to a different Dentists there as she messed up one of my teeth and it can't be fixed & they want more money to fix there mistake no u don't think so read more

I have been going to Willow for sometime . Great care and Staff . Dr Anderson is is the best Debbie read more

Really nice reception. Very clean. Short wait for appointment. Professional establishment.

Great experience as a new patient. The front desk very friendly and helpful. Fast service, I was seen within minutes of arriving. I can't remember the young lady's name but she made the experience smooth from the jaw scan to the X-rays. Dentist went over the X-rays, broke down what he saw was my issue with sensitivity with hard foods. Overall great experience. read more

The absolute best professional Dentist office I've had the pleasure of being treated at for over 4 years. I'm extremely grateful and lucky to have found Willow Dental. Dr Anderson and Lily single handedly have changed my life and smile for the better with every procedure I've had done there. From 2 years of Invisalign to cleanings, to reshaping. After everything my smile and teeth are finally what I've dreamed of for my whole life! Thank you to everyone at Willow Dental for always being to kind, polite, and most importantly the best results after every visit! I Highly recommend them and I will always be a loyal patient! Thank you guys to infinity read more

The staff at Willow Dental is friendly, courtesy, and makes you feel welcome. My hygienist has remarkable chair side skills and keeps your comfort in mind at all times. She is highly skilled and does an amazing job. My cleaning was painless and thorough. read more

This is the best place I'm just planet. Dr. Anderson is so kind and gentle and all his dental hygienist. I experience and Gentle also I highly to comment Willow dental in Clovis. read more

X-rays mainly. Excellent and extremely friendly staff. I met the dentist and he was very friendly and helpful! The quality of care was A-1.

Best Dentist and staff in CA. I have high anxiety about the dentist and each time Dr. Anderson and staff have kept me calm and are always above and beyond kind to me and made each visit a great experience. read more

Very nice office with water, tea and coffee. Receptionist very welcoming with beautiful smile. Dental assistant Lily very helpful and informative. Dental hygienist professional but needs to smile more. Co pays explained well. read more

I left willow a year ago and went to another dentist because I was upset, I just returned and it's now amazing and my new dentist is great I think his name is dr hatmaker, one thing still lacking is time management I don't know if they overbook or what but since before they always seem to run out of time for my appointments. read more

The atmosphere is great. The staff goes out of their way to make sure you have a good experience, and the new Doctor is superb

Great visit at Willow Dental Group in Fresno! The staff was friendly and professional, my cleaning was quick and painless, and the office is clean and welcoming. Highly recommend! read more

Welcoming and very clean. Dental hygienist was the best - so gentle and patient. Dentist was thorough and efficient.

Jacobson one of the dental providers. Did extremely sloppy work. On my denture she left dental solution that dried and food would get underneath. Terrible. She did not take the time to remove the excess. Care quality was not good. I would not recommend this place at all. read more

Office experience was amazing. Easy sign-in, sitting area spacious, clean, and well maintained. Back office staff were well trained, efficient and knowledgeable. Dentist was excellent. From first interaction, to evaluation, treatment, re-scheduling....everything was very well organized. Made the experience amazing. read more

I have been going to Willow Dental for 10 years. They are caring and considerate of their patients I would recommend them to everyone

I go to Willow Dental twice a year for cleanings. Always a good experience. Today was no different. Excellent service and a very good atmosphere. read more

Been coming here for over 5 years, I'm disappointed to say the quality of drs has gone down. They have lost so many good drs. My last visit was the worst experience I've had there. The new dr had fillings done on me and wow, I literally felt like my brain was being drilled. Had my mouth opened for over an hour which was the most unpleasant and uncomfortable feeling. My jaws hurt so bad. Not only was it uncomfortable but I swear after all the drilling she did. She told me that my tooth was cracked, well no kidding it probably cracked from the drilling you did. Last thing they ended up charging me more than planned. Needless to say I'm finally leaving this place! read more

I cannot say enough good things about this dental office! I forget I'm at the dentist when I walk in. No dental office smell. Coffee bar, hostess, smiling faces, awesome dental cleanings and excellent dentists! No pain with injections! Yay! I would not want to trust my teeth to any other dental office! 5+ stars! read more

Professionalism is of the utmost at this office. Pleasant people with extreme expertise. Sean Anderson really cares for his patients as does the rest of his staff. read more

I went in for a cleaning and exam. After the X-Rays the hygienist went to upsell the cleaning using a laser for an extra $100. Delta Dental won't pay extra for cleaning with lasers so I refused the add on. Dr.Tapia said I needed 4 crowns but he would only do it if I purchased one of their custom made hard night guards for $587. I had some doubts about this so I called Delta Dental and found it also was not a covered benefit so it was no deal and we cancelled my restoration. They are nice people but I urge Yelpers watch out for their financial practices. read more

Outstanding dentist, Dr Anderson is the best. Staff are all supportive and great. going to the Dentist can be stressful, but Wil welow Dent in the makes it better. read more

My family has been using Willow Dental for over a decade and we have no regrets. From the dental hygienist to our doctor, we sense their care for us and appreciation. We will continue to use Willow Dental and highly recommend them as well! read more

The staff is always efficient and friendly! The new dentist was thorough and friendly! The hygienist made me feel comfortable too!

My husband chipped a crown on a front tooth and the kind receptionist worked him into Dr. Anderson's busy schedule on an emergency basis. This professional is not only efficient and compassionate, he is an artist when it comes to dentistry. Dr. Shawn went way above our expectations and repaired the crown during the same visit. My husband was so relieved to walk out of the office with his smile back! Thank you, Dr. Anderson, and your awesome team. You are the absolute best! Bless you all! read more

I've been wanting and waiting to leave a better review but after (still) coming here for several years hoping things would change for the better they've consistently have NOT changed for the better. Every time you come here, rather it be just for a teeth cleaning or to see DDS or DMD Your going to get someone different every single time. Still after all my efforts to explain this to them nothing ever changes, been coming here for several years now... (as per previous review) they still don't get it. And if you're someone like me with a phobia of the dentist, you're never gonna get comfortable here (because you never know who you're gonna get to work on your teeth) They also send you out if you need a root canal. They also don't offer sedative dentistry. (Which figures because employees come and go there too often). Ive been getting my teeth cleaned twice a year and there's never been the same dental hygienist I've requested working there when I come back, so trying to feel comfortable requesting the person I saw last isn't going to happen here. Even though I tell them this every single time I come still don't get the same person after expressing this to them every single time . Nor do I get the same doctor (DDS) so don't ever get comfortable here because unfortunately that's not gonna happen here. Also I had a teeth cleaning appointment scheduled for 1/22/25 same day I had a root canal appointment... when I called and left a message to reschedule and I explained it was because I had a root canal appointment scheduled that day. They returned my call saying they got a voice message and asked if I'd like to reschedule for 1/22/25 (the same date I was canceling) Really!? They didn't hear my massage??? Another thing that happened to me was, I had a receding gumline and they sent me out to another Dentist (go figure) for a very expensive out of pocket procedure when my coworker went for the same thing and they treated her there and it was covered under the same insurance we both have. (Different DDS dentist she saw at Willow Dental of course)... the one I got that time apparently was in cahoots with with outside dentist firm who charged me thousands dollars out of pocket. Which was. ANOTHER (upsetting concern) I had expressed to them... but I always get the feeling they don't care because they never get to know you after all the years I've been going there! & STILL have failed to flag my chart of my concerns. UPDATE NOTE: TO "Business Customer Service Representative" TRACEY A. First Id like to reply to your reply that (your first sentence statement reply) doesn't sound very compassionate for my concerns. Like for example: "I'm sorry you're feeling this way". Second of all, I've been coming here for many years so... and I've expressed this to all of your staff for ALL the years I've been coming here (every single time I come in). And nothing has ever changed for me, so apparently my chart never got flagged (?) even though every visit I've expressed this (?) It's probably because I see some one new every single time I come in and I'm told the person I liked or saw last doesn't work there anymore. I'm not trying to be mean just being honest. I also want to add that I referred a lot of people to Willow Dental (because you guys offered a $40 dental credit for both myself and the new referral). All those people I referred that became a patient there, theyve expressed to me they have the same concern too. Just a heartfelt honest review. Since my words and concerns as a patient that I've ALWAYS expressed in person every single visit were never heard. I hope this review will be some helpful constructive criticism to help better your business in the future. read more

Seems like every time I go they find some way to make sure I'm paying for something out of pocket. Today the hygienist did fluoride on my teeth without asking me and I was charged 20 dollars. Every time it's something different. Overall a clean place but often feels like they'll do anything for a money grab. read more

Very competent and friendly staff and high-tech equipment to give amazing detail. Dr. Anderson explained everything in detail and in a very understandable way. read more

There is no consistency, care for others time, and delayed care with this doctors office. Been going here for 2 years and have never seen the same doctor. I had an appointment today to see the doctor and not only was I told I could not see him (at an appointment that was made months in advance) but to come back later in the day (this was after i refused to come back the following week for a 5 minute consultation), completely disregarding anything else I had scheduled that day. I've also been told that I've had treatment pending for the past year and this my first time being made aware of this. Treatment that could have been taken care of A YEAR AGO. Currently not only looking for a second opinion but a new dentist entirely. read more