J&A Auto staff treat customers like a family, caring about the outcome and fighting on our behalf…read moreto ensure we are taken care of! I only wish I could rate this shop with 100 stars!!! These guys are unbelievable! I don't write a lot of reviews but felt I needed to give back because not only did they meet my expectations, they exceeded them! My past experiences with auto repair/service shops throughout my 56 years has been terrible. I expected the same; unkept promises, rip-offs, incompetence, lies, etc. However, that is NOT J&A Auto Body. Let me explain: I had a car accident in Georgia and the insurance company and their "preferred" repair shop in GA wanted my car to be a total loss. When I brought my car up here, repair shops took forever just to look at my car. Was it repairable, was it totaled? Who knew? So, I checked out Yelp and read the great reviews for J&A. I was skeptical and didn't really believe my luck would change but at this point what did I have to lose. Below is my summery: 1) They never over-promissed but they over-delivered 2) Eric felt like an older brother looking after my best interested with my very difficult insurance agency. I have no idea how much of his time he spent back and forth with them to ensure my insurance company stepped up so my car could be repaired in a timely manner. 3) Eric kept me posted every step of the way and was honest about where everything was in the process. 4) Eric was so incredible knowledgeable - seriously! Wow! 5) My car came out soooooo gorgeous! Everyone thinks it looks better than it did when I purchased it. No one would ever know it was in an accident. I will use them again and again whenever I need anything done. I only wish they worked on houses ;-) I keep telling everyone. My only fear is they'll be so busy they won't have time for me. Again, I LOVE these guys! They have restored my faith in humanity. OK, that sounds a bit much but it's true.

They did an amazing job with my 2010 Honda Civic. The clearcoat on the roof and trunk was peeling…read moreand flaking b/c Honda did a bad job with the paint formulation for the year my car was made. They quoted me a price and described in detail exactly what they'd be doing. They take off all of the seals and stuff on the car so that the paint job will last, so it's a little more expensive than other places, but I decided to save up for this better quality work and just do it. I'm *so so so* happy!! My car looks better than the day I bought it on those panels. The paint color perfectly matches the rest of the car. They even detailed the inside for free and touched up other spots on the car. They were super nice and very responsive through the whole process. If you're thinking of going somewhere else to save some money, don't. These guys are awesome.

This is the 2nd time I have had to use their services. First time was a minor incident that they…read morefixed right away. No questions in and out and they dealt with the insurance co. This time I was rear ended by a huge gravel truck on Highland Ave. Salem. I drove straight to Swampscott Collision and they took care of me immediately, as soon as the adjuster saw the car Jason took in my car and it should be ready in two more weeks. Everyone there seems to know what they are doing and they are all always happy to see you and make time to talk to you. Good place to have in your back pocket when needed.

My 2015 X3 needed some TLC after being beat up in parking lots. No one leaves notes any longer, and…read moreshame on them. I dropped the car with Joe, a rental car was there, and they kept me informed throughout the process. They honored the estimate, but went above and beyond. When I got my car back it looked brand new, inside and out. I highly recommend Swampscott Collision.

These guys are amazing! I bought a 2017 black Ford Fusion Hybrid at Carmax, and it was beautiful…read more Unfortunately, the night I drove it home, my neighbor backed into the drivers side rear door while backing into the driveway‍. Needless to say, I was devastated. Had to make a hit and run claim because the neighbor would not admit anything, even though the paint transfer on the door and rust on the ground were 100% from her car. My appraiser recommended Classic, so I called and made an appointment. When I went there on a Wednesday, Tony said to bring it in on Monday so I wasn't wasting my rental while they researched doors and also the weekend passing. I thought that was very considerate of him! Dropped it off on the Monday at about 8:15am, and they set up the rental. Got picked up and had my rental and was at work by 9am. Not bad! I mentioned to Tony that there was a preexisting scratch on the hood and on the bumper that I would like a quote for. He said don't worry, we'll take care of you. The car was ready Thursday afternoon, and I picked it up on Friday. As soon as I saw it, it was like a weight had been lifted. The new door looked and worked perfectly, and the paint was an exact match. You would never know that it was new! Also, I couldn't find the scratch on the hood and bumper! They gave me a great price on the extra work I had them do, and it looks like it just rolled out of the factory. All in all, they took an awful situation and made it into a GREAT experience. Tony and Jimmy take pride in their work and their customers and it shows. I've never had this kind of experience with a mechanic or auto body shop before, and I will definitely come back in the future, and I'm telling all my friends and family! Thanks guys!

I just want to say thank you to chris and all at classic auto body they did awesome repairs on my…read morecivic I was so taken back by how much care and work they did if you want great professional work and paint job and all around caring of what they do go there you won't be disappointed again thank you I will recommend you to anyone who needs work done and if needed again I myself will be back Diane

Very impressed with the work and customer service provided by Ez. I had extensive work done after…read moremy car was hit and extremely satisfied with this company.

They were easy to deal with and more importantly they dealt directly with insurer. The work looked…read moregreat.

I don't believe that I'm writing a review for an auto body shop…read more This is a business that I never want to work with, providing a service that I was hoping to never use. Talk about grudge purchase... That being said, the folks at WFAB are wonderful. Rhonda at the front desk IS customer service. You know how the service manager at your car dealer gets mad when you call or annoyed when you ask a question... not Rhonda. She calls you back, spends time on the phone, explains everything, and appears to be happy to work there. And she emailed me back every time, solving any issues or questions that came up. Sure, it took 4 weeks to get my Audi fixed. But I expected that. And the work appears to be flawless. Every day they emailed a photo of the car in progress. Sometimes it was sad (no bumper, a naked engine block, and a missing hood), but a few days later I'd see a paint mask... and then a finished car. Lovely. Even the pick up was enjoyable. The tech that brought me to my (seemingly new looking) car was proud to show it off. At the dealer I'm lucky to get a smile or a handshake. I truly hope to never talk to Rhonda or her team again. But, if I get into another fender bender, I have no doubt who I'll call.

Don't deal with these people. They show zero respect and their communication is awful.read more

I highly recommend this place if you need auto body work done to your car. I was tight on money…read moreand really needed my car inspected but in order to get it inspected I needed to fix the front bumper and head light first. I called the owner, told him what I needed and he ordered the parts for me that day and got me in that next week. My car looks great and it didn't break my bank, very reasonable and fair price! This experience was a blessing!

I cannot speak more highly about this shop. My car broke down in central parking at Logan airport,…read moreand Ahmed picked up his phone at 730am on Veterans Day. I had the car towed to the shop, and picked it up the following weekend. He replaced the alternator and battery (and a few other needed repairs) and ensured the job was done correctly. Best part, his prices were INCREDIBLY fair. I was able to drive back to CT, and haven't had a problem since. 10/10

Had an alignment done, excellent job and excellent service. One look at the shop and the guys…read moreworking there tells me this will now be my go to place. Clean, professional, and looked like a lot of experience in there.

Always excellent service and reasonably priced. Can highly recommend !! Chris and the service…read moreteam do a great job of getting repairs done quickly and efficiently !!

I love this place. He is so so so nice and his prices and great. He always gets the work done.read more

Roy's Place is the only place I would consider taking my car. I have complete confidence in…read moreanything RJ recommends. I had a problem and felt unsafe driving the mile to his garage. He came to mi casa en route to NH!