hate leaving negative reviews, but after 4 months into a renovation that I was originally told…read morewould take approximately 6 weeks, I feel obligated to share my experience. I used a contractor recommended by Total Floors from their "trusted vendor" list for a kitchen and two bathroom renovation. Unfortunately, almost nothing has gone according to plan. First, tile for multiple rooms was ordered incorrectly, causing major delays while replacement material was reordered. In one shower, the tile that was supposed to be 2" x 9" arrived measuring 2" x 9 1/8". That small difference became a major issue because half of the tile was the correct size and half was not. Instead of replacing the flawed batch, I was told to "adjust the design" to hide the inconsistency -- despite paying full price for the product. The cabinet situation has been even worse. I paid the recommended contractor to measure my kitchen cabinets, then hired him for the renovation. Months later, I had to hire a new contractor to completely rehang the cabinets because they were improperly installed, uneven, lacked adequate support, and did not line up correctly. On top of that, several cabinets were measured incorrectly and do not fit the space properly, leaving me with unusable cabinets and an unfinished kitchen. What has been most disappointing is the lack of customer service afterward. I have repeatedly called, emailed, and texted trying to find a solution regarding the cabinet issues, but I receive little to no response. Unless something changes significantly, I cannot recommend Total Floors or their cabinet/vendor partnerships based on my experience. The amount of stress, delays, mistakes, and lack of communication has been extremely disappointing.

I worked with Stephanie 2 years ago and was very impressed. So much so I am returning to have her…read morehelp me with the other half of the flooring for our house! She was feted amazing service and their prices can not be beat. Going to another flooring supplier is out of the question for us. I cannot say enough good things about her or the business.

I didn't have the best experience with the person scheduling my living room and kitchen but outside…read moreof that the people who did my tile and carpet were excellent, Terry was very helpful and forthcoming and understanding of my frustration of service. I'm looking forward to working with them in the future, when I get my bathroom floor remade!

My 4 month old puppy recently discovered that I had a loose piece of threshold for my laminate…read moreflooring, strategically extracted it from its original place, Then proceeded to perform a chew-ability test on it and it failed... As He Insisted on removing it again and again, I started my quest to find a new piece of threshold at the Orange big Box store and they failed. I went to the other big Box, and they failed as well. I stumbled across Denver flooring this afternoon on my way home from a customer visit. Not only did they have a wide array of threshold, but they had good quality solid wood threshold as well. The gentleman took me back to the rack and together we sifted through the various pieces. We found one and it was a good match, considerably cheaper and of better quality than the big boxes offered. I will definitely return.

Wow. I just had a horrible experience with Complete Flooring Source. Over a month ago I went to…read moretheir store because I couldn't buy the tile I wanted directly from PetraSlate. I got a quote from one of the sales people (Erin) and said I would call back to place the order, which I did. At least I thought I did. Erin told me the order was placed and would be in their warehouse when I was ready to pick it up. When I called Complete Flooring Source this morning I found out the order had never been placed and all that could be found was the quote. My car is packed and I'm heading out of town since I am in the middle of a kitchen remodel and have no working appliances. I was going to pick up the tile on my way out of town so I would have it Monday morning at 8 a.m. for the tile installer. The receptionist (Judy) that took my call could not have been more rude when I didn't have the order number or remember the sales person that I worked with. She made it sound like it was going to be impossible to find me in their system. It just got worse from there. She kept interrupting me and talking over me and I ended up yelling at her to please quit doing that. She just kept doing it though. She said she would call PetraSlate to see if they had the tile in stock and call me back but it wouldn't be done right away because she had other fires to put out (I'm not surprised). With that in mind I called PetraSlate and found out the tile was in stock and I could even pick it up from them on my way out of town. All I needed was to pay Complete Flooring for the tile and get a PO# from them. I'm still waiting on my receipt and PO# by email. In my last phone call with Judy I apologized for yelling at her but she didn't even acknowledge the apology - didn't say a word. Needless to say I will not go back to that establishment nor will I recommend them to anyone.

Just had a great experience with Lisa! I remodel homes and this is not my go to flooring store, but…read morea client of mine had heard good things about the store and asked me to go there with them. We worked with Lisa on carpet for a primary suite makeover and tile for 2 bathrooms. The store reps a lot of product and Lisa knows her product selection well. She is very creative and understood the client's vision. We were able to find unique products and Lisa made the experience fun!

Excellent service from Denver Dustless once again. They came in and patched an area of floor where…read morea wall once was, refinished the entire area on both sides of the patch beautifully and followed up with a minor revision that needed to be done, all in a timely and on-budget fashion. Thanks again DD! Jeff dW

I'm a separate floor contractor in Denver arrived at job in the am to find one person working all…read moreday while the time I was there the other person took a nap the whole entire time in his company truck .... when ready to leave he's eating his lunch I understand supervising but this was just despicable... PAID TO SLEEP!!!!!!!!!

I had a fantastic experience with MacDonald Hardwoods. It started with sales: I liked Tom Kelley…read moreimmediately and he helped us identify the hardwood flooring for my new house. Once the wood arrived, his very competent and pleasant crew performed the installation. Tom and his crew were very responsive to my questions and concerns, cleaned up nicely and left me with fantastic floors. I highly recommend them!

Awesome experience with MacDonald Hardwoods. Tom helped me find the best options to suit my home…read moreand budget among their high quality selections of wood. He clearly has a wealth of knowledge and experience. Our installer Ben was wonderful, and installation was beautifully done. My home looks beautiful with the gorgeous solid wood flooring. Exceeded my expectations by far! So much better than the big box stores. Customer service was fantastic. I am very happy. Go see Tom if you're in the market for wood floors. Highly, highly recommended!

Our developer used YK Stone and we couldn't be more disappointed. The quartz they installed had…read moresignificant discoloration from the start (why they thought this was acceptable to install is beyond me). They keep saying "that is how the stone comes", which is a lie as we compared the same quartz to other homes in our neighborhood who installed it. The reality is they had a poor project manager who did not check his work and they do not want to admit it. We also had a granite expert come in and confirm this is not normal and that the quartz was not properly sealed. I would highly recommend staying away from using this company, and if you have a developer, make it clear to them that you want a different company used for your countertops.

I have purchased remnants from YK twice. Both experiences were outstanding. They have a nice…read moreselection of remnants to choose from. The stones were cut and polished perfectly. The customer service was excellent. Even the guys at their fabrication facility were very helpful, friendly, and kind. And best of all, the remnants were ready very fast and at a fair price. I'm sure we will look at YK Stone when we get countertops for our next remodeling project. I highly recommend YK Stone.

We had a great experience with Denver Carpet and Flooring. Our sales rep Jessica was knowledgeable,…read moreresponsive, and friendly. She helped us find the right product for the right price that would meet our needs. After the product was ordered and received, Kevin and his teammates Robert and Arnold got to work installing the flooring in our basement. We were highly impressed with their expertise but what really stood out was the pride they took in doing a great job. Our house threw a few unique challenges their way, like uniquely-shaped stairs and a subfloor that needed extra prep work, and with each, they took the time to come up with a solution that not only looks great but should hopefully last for a long time. To top it off, they were incredibly friendly and it was a pleasure having them in our home during the installation. They will definitely be our first call the next time we need any sort of flooring work done!

Update: The company saw our review and made it right, they…read morecredited us back an amount to cover the paint repairs we need to make, every experience can't be perfect but the fact that they reached out to make it right was thoughtful and a testament on how satisfied they want their customers to be. Original review: Our experience was okay, purchasing and the ordering of the floors were easy and pleasant, the carpet came in quicker than expected which was nice. After our carpet was installed I had to fill Out a satisfaction form in front of the installer, which was uncomfortable since they were right there, I don't think that would allow for honest feedback. I had to have them tac down the carpet after I inspected it in a few places, and then when my husband checked it later, he noticed how they really scuffed up our baseboards and new paint, the paint scuffs was from them bringing the carpet down stairs all along the ceiling, I wish they were careful as we had just freshly painted the basement the week prior and now have to buy more paint and do it again. We did confirm the carpet together but we did not confirm the plush padding and based on the feel we aren't 100% sure it's the one we purchased. Also, the installer seemed surprised that I wanted to keep the additional roll of carpet we paid for. I'm leaving the experience bummed out.

Love the continued relationship with this great business. We've done business with Portice for a…read moresolid 8 years now and each experience has been pleasant and professional! Dave is on top of things and is great about keeping you updated. We look forward to more great flooring and customer service in the future!

Outstanding customer service, very helpful, knowledgeable and Portice Carpet cares about their…read morecustomers satisfaction, respectful of project goals. Thank you so much