As one of the other reviewers said, these guys use subcontractors of varying quality. They had to…read morerefinish the floor 3 times because the owner insisted on sending the same crew back each time (which makes sense if using a fixed-price sub - keeps their profit intact). I communicated my concerns professionally (and almost apologetically) with the owner as we went, but I'm not sure that any of them were addressed directly with the crew - rather they were just given basic instructions at the start of each day to fix the problems from the last go 'round. I'll give them credit for trying to make it right, and the floor looks a lot better than it did when they started, but it still wasn't 100% at the end and they didn't want to listen to any more complaints. A list of items specific issues that as far as I can tell were never communicated back to the crew: - The first thing the crew leader did was take a dump in my bathroom, without asking, and made this a daily ritual. - They didn't bother to cover anything up before sanding - no sheathing between rooms, no covers over the vents - so dust was everywhere in the house. At least I had the good sense to turn off the HVAC, but still had to change the air filters several times before they finished the job. - They sanded/buffed the carpet, trashing it where the carpet meets the hardwood. - Stain was applied in some places across grain / boards rather than same direction leading to stripes (1st attempt), and inconsistently leading to dark splotches (2nd attempt). - They used my ladder (from the garage) without asking. - They left gobs of topcoat around trim and puddling elsewhere. - They did not take the time to use filler properly after the second attempt - there are dark spots around nails, knots, and where sanding was rough. - Hand sanding was quite rough in several areas leading to dark stain, especially around trim, cabinets, toilet, etc. And they didn't thoroughly clean or screen before coating in several places, leading to dirt and debris in the finish. - Stain spatter was left on the wall from brush work and flinging wet towels. The sinks were a left an absolute mess. - There was no real cleanup to speak of and patches of grass are dead in the front yard where they cleaned stain off their tools and equipment. - The "suicide cord" they were using to connect to 240V was a fire and safety hazard. After attempting to share my last round of concerns (not asking for them to redo it again but rather just trying to share some of the issues for future improvement), Anthony told me to stop looking so closely and asked, "You gonna blast us on the internet?" indicating his level of concern. For a website that touts their high level of professionalism and reputation, the crew did not reflect it. If I wasn't a professional contractor myself, then this might have been a traumatic experience. And if I knew the crew and could have hired them directly, then I would have undoubtedly paid half as much... but then they might not have redone it 3 times (especially because I would have kicked them out after the second attempt). I never asked for a discount, and one was certainly never offered. I'm leaving 2 stars because on Yelp that means it "could've been better" but for the price I paid to go with the "pros" I regret not giving one of the other bidders a chance.

Update:  It's now been 2 months since my wood floors have been resurfaced, and I'm very happy with…read morethe work.  The crew brought out the natural wood grains, and they show beautifully.  Also the hardener is fantastic.

The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

I would not recommend this company…read more I chose them because the scope I discussed with the account manager included replacing my flooring and installing a new vanity I had already purchased. I verbally confirmed that scope with the account manager and paid an invoice that included a line item for that portion of the work. Despite that, the installer arrived without all of the necessary materials and informed me he was not comfortable installing the vanity. To be clear, I have no issue with the installer declining work he wasn't comfortable performing. What I do have an issue with is being told afterward that vanity installation was never included, despite it being discussed with the account manager and being a major reason I selected this company over other bids. The installer himself encouraged me to request a refund for that portion of the project, but the company only provided a partial refund ($180). As a result, I am left with an unfinished project, a sink currently being held up by a 2x4, and the need to hire a second contractor to complete the work. What should have been a straightforward bathroom update has turned into a major headache. By the time the project is finally finished, I will have spent significantly more than the original quote, despite choosing this company because I believed they would handle the full scope of work from start to finish.

I'm so glad to have found these guys! Their prices were reasonable, they communicated well, and…read morethey showed up when I needed them to so I could time their work with my kids spring break! The floors look spectacular! Thank you! Thank you!

Grinding our concrete floor and applying a coating was a difficult, nasty job. But, these folks…read moredid it and the results were tremendous. We would definitely use them again.

Quality of the work looks good! Quick install and responsive to inquiries. Seems very comparable,…read moreif not better, in value. Their showroom is convenient and has lots of choices. Very helpful staff!

This is a follow-up to previous entries regarding the deteriorating (extra expensive) carpet I got…read morein November 2025. After connecting with Simply Floors early 2026 because of the shredding carpet and after a couple of inspections and coordination with the manufacturer of the carpet, I now have the replacement installed (June 1, 2026). The installation was a good process this time and the carpet will most likely hold up very well. Good installation, done within a reasonable time frame and confirmation of details beforehand was achieved. Would have given 5 stars if this was how it went in the beginning. Although I wouldn't recommend one company over another, I would recommend solid communication with all involved, especially with the install crew and company together so everyone is on the same page from the beginning and not just futile lip service. Follow-up inquiries are also important. Would I work with this company again---probably, since they came through with corrections.

We've had issues with our home's original hardwood floors since we moved in with splinters and…read morecracks. We finally decided to repair them and reached out to ASA- they gave us a no-nonsense quote for installing new floors and did so with a fast turnaround. We couldn't be happier with how they turned out and love the final product.

These floors didn't look this good when my house was built in 1931! They look just stunning. We…read morehad the floors refinished but also new wood laced in to cover the no-longer used HVAC floor vents and for the most part you can't tell. We had a problem, that was not the crew's fault, when our fridge ice maker line leaked after the application of the first finish coat. They were great and got it taken care of, re-sanding and refinishing the affected areas. The only issue was communication, especially early on. Be sure to coordinate with the managers so that the plans have been communicated to the crew before the work starts, and stay in touch with the managers. Once I engaged with them it was quite responsive , and most importantly the work is fantastic. We will be enjoying these floors for decades.

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Excellent job. They came out right away to provide a quote and once contracted, came out on time…read moreand did the full installation. Pricing was competitive and I definitely will be using their services again in the future.

We hired Elevated Flooring Services to refinish our floors over spring break. They did an excellent…read morejob. The whole process was seamless and done in the timeframe Patrick told us. They not only refinished the floors but also fixed a few areas where we took out some railings and tied the new wood planks in seamlessly. Would definitely recommend them to anyone looking for hardwood floor work.

Our floors look beautiful. The experience was great: prompt reply and service, and really…read morecompetitive price wise.

I stopped in looking for an area rug and wasn't disappointed. They have a massive rack of rugs in…read morejust about every color you could imagine. There are classic/traditional rugs, solid rugs, modern rugs... something for everyone. I was approached by an employee after a couple minutes, and he was helpful but not pushy. I found something I wanted to purchase, and while they didn't have the exact size I wanted at this location, he arranged the order for one of the locations down south and it was ready when I arrived at that store less than an hour later. No complaints!

Be wary of Carpet Exchange. We purchased flooring for our basement remodel and had it installed by…read moreCarpet Exchange's team of installers. The salesperson we worked with was very nice. The install team was polite, clean, and efficient. Here is where things went wrong. During the install, I noticed that the product used for the stairs requires two pieces and the colors didn't match. I pointed this out to the install team. They said this is relatively normal and showed me pictures of other installs that experienced the same issue. My first thoughts were, "Why wasn't I told about this by the salesperson?" and "I wouldn't have chosen this product if I had known." The install team explained that there is a way to use only one product for the stairs, but it requires some custom work. My wife and I loved the idea and immediately agreed to go that direction. The install team contacted our salesperson, and they started the process of getting approvals to complete the work. When we asked the salesperson if they knew about the color difference, they said they didn't know about it or they would have told us. I'm thinking, "Why wouldn't the install team and the product vendor communicate to the sales team that the colors don't match?" That's a pretty big process breakdown. After a week of waiting for confirmation that the custom work would be done, we were informed by the store manager that they needed to talk to the product vendor, get samples shipped, arrange compensation to Carpet Exchange for the cost of the custom work, etc., but it should all be done in 3 weeks. At this point, we had already waited a month--what's 3 more weeks, right? Except, it's been three weeks and work hasn't even begun. Why? Because Carpet Exchange requires that you pay in full before the product is installed. Since they received our payment 2 months ago, they have no incentive to complete this work with any sense of urgency. It doesn't matter to them that we can't use our basement now. The other trades that need to come in after the flooring is done (drywall, paint, millwork, cabinets, finishes, etc.) have now removed us from their scheduling because they got tired of us asking for another week, then another week, while Carpet Exchange holds us hostage. What should have been a 3-day installation has now been ongoing for two months with no end in sight. The communication from Carpet Exchange has been lackluster, often requiring us to track down the manager just to get another vague reassurance.