I had a really negative experience with Granite Marble Designs. For the too long, didn't read crowd: Granite Marble Designs did not understand the complexity of installing countertops in my house and charged us an additional $616 to deal with it. While I'll go through the details of they said vs I said, I think what it really comes down to is a difference of opinion on what is the customers' responsibility vs the business' responsibility. Granite Marble Designs was unaware of my kitchen cabinets not being level, even after they sent someone out to laser my kitchen. I also mentioned that my kitchen floors weren't level. Regardless of any fault, the countertop installation was problematic. GM Designs got half way through the install on a Tuesday and came back on Friday to finish the job. In the meantime, half of my kitchen had countertops, everything in my kitchen was in my living room and my kitchen sink was in the driveway. We (the customers) had come up with a plan to build supports in order to level the top of the cabinets to finish the countertop install as GM Designs only offered us the option to stop the job midway and for me to find someone else to level our cabinets. Oscar from GM Designs came to my house and approved of the plan that we (the customers) would have countertop supports pre-cut and ready to be screwed in to the cabinets when the team got there on Friday. We also seem to have a difference of opinion here as Mike (the owner) said the reason that we were charged additional cost for labor was because it was our responsibility to have the supports leveled and installed when the installers arrived on Friday. This was not what was discussed with Oscar. I have no idea how to perfectly level something across the length of an entire room. If I was that good at installing countertops I would not have contracted a countertop company to replace my countertops. I don't have proof of this as I didn't record the conversation I had in person, in my own kitchen. With the other issues, I would not have anticipated that this would be the point of contention. After the job was complete, we were charged $616 more than the initial contract. Speaking with Mike (the business owner), he said that was $250 for an extra day of install and $366 of additional labor for the install. I had to call Mike to get a dollar value breakdown for the $616 extra cost as no one replied to my previous emails asking for a cost breakdown. Here's the difference of opinion: I think it's the company's responsibility to assess the job properly and then deal with it. They (the business) maintains that the job was more difficult and that the extra cost is my responsibility. I wish they would have been transparent about the possibility of variable cost upfront. I can see both sides, but just understand that if the job turns out to be more difficult than Granite Marble Designs initially believes, then the responsibility to pay for that may fall on you (the customer). So in total about who took responsibility for what: GM Designs took responsibility for 1/2 of the extra day and charged a discounted rate of $250 vs their normal $500 second day charge. We (the customers) took responsibility for cutting out the sink plumbing and replacing it as the plumbing no longer reached the sink with the change in height in the countertop (about $150 in cost), we came up with a solution to finish the countertop install and make the cabinet supports, cut and painted new trim for the cabinets to hide the gap between the cabinets and countertop, repainted and reinstalled the floor trim that was removed, and paid the additional $616 (about 17% additional cost) to Granite Marble Designs. read more

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Accommodated a small project with speed and great service. Would come back for larger projects too, when the time arises.

The show room was well organized and the staff incredibly helpful. Best costumer service I've had in years. The installers were a little messy with caulking the countertop in. The caulking was messy but I can over look that because the showroom help was the best I've experience throughout my entire kitchen remodel. read more

We owned a piece of Marble. GMD picked up the marble, measured for sink cutout and cut down marble to fit vanity. GMD returned with marble and installed countertop and sink. In all aspects from phone coordination to measuring, installing, email communications the 4 different representatives I had contact with were courteous, skilled at their respective jobs and professional. I highly recommend this company. I spent 20 years in construction myself and these folks are good at what they do. read more

Kevin is fantastic. He is professional, considerate of your needs and wants. He got back to me in a timely manner and was honest and upfront. read more

Granite & Marble Designs did an excellent job in our mountain home! The entire process was seamless. The two gentlemen that came out and installed our vanities were professional, courteous, and could not have been more thoughtful. They had great attention to detail which helped put us at ease during the installation. I would recommend GMD to anyone and everyone. Mike is an upstanding person that stands behind his company. Thank you GMD!! read more

It was all about the stone. GMD made my new kitchen a reality. Mike and his team were fantastic to work with from the start of the renovation project to the completion. I was so glad I found them. They were always so kind and flexible, professional and easy to work with. They made the process a joy and their work was exceptional. It had to be just perfect or Mike would not be happy. He is a true artist. GMD will always be my go to company for stone work projects. read more

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We had a small granite job that most companies were not interested in doing. Mike got back to me immediately and had one of his crews over the next day to take care of it at a very reasonable price. They were professional, courteous and did an outstanding job with our granite slab. read more

Quick and excellent service! The small job I needed them to do took about 30 minutes from when I send the initial request to when it was completed, and all for a very reasonable price! read more

I love Granite & Marble Designs! I had the most seamless experience and the guys I worked with were friendly and helpful. I got the chance to tour their stockyard, worked with them to pick out a sink and faucet, and had them complete the stone edges to my liking. They worked around my schedule, were willing to come when I wasn't home, and completed the job so timely. The island turned out great! I would use them 100% again. read more

Granite and Marble Designs - Quartzite center island - Countertop Installation Near Me - Denver, Colorado

Granite Marble and Designs led by Jack Wilt and Mike Clifton did an Amazing job for us. The end product is gorgeous- even better than we expected... actually the whole process was great; from initial meeting, measuring the area and install of all materials- it was top notch- We couldn't be happier. During install Jack helped with ideas, install of LED's (which look awesome) Jack also noticed an area was off by 1/4 inch behind the stove- he raised our cabinet height to match- we didn't see the diff he did lol - wasn't any fault of theirs the cabinets had to be raised for hardwood install) They are first class, take pride in what they do- from start to finish- price- execution and end look of our kitchen- Fast yet extremely efficient- Well done guys, Jack Wilt especially :o) Thank you, we love it!!!! *****Highly recommend Granite Marble and Design!!******** read more

Very courteous, prompt and kind people. They know there stuff and are great with every job I work on with them!

Great customer service from the beginning to the very end. Josh(the installer) and his crew were great to work with and did a great job. I would definitely use them again! read more

This was the worst experience I have ever had. There was a fabrication error due to poor communication with our sales representative, Jackie. When we called to tell her about the error she refused to take responsibility and blamed it on our incorrect terminology. I am not in the business and I said what I wanted in many different way and she said she understood. After talking with one of the owners, Jack, he said he would take care of the error if he saw the word "corner," we showed him the email where the word corner appeared and he said he would call us back. He never did. We tried contacting them via email and several different phone numbers for over two weeks, and no one would respond. We even tried to go in, but Jack was continuously sick or unavailable. Throughout the whole experience Jackie was terrible at responding, and by no means offered good customer service. In the end my kitchen wasn't finished, and we are having to go elsewhere. Eventually we found out that Jack didn't care to resolve the issue and wrote it off. On their home page they praise themselves saying, "GMD is dedicated to providing the highest level of customer service in addition to a superior product, our associates take pride in their work and customize each project to suit your lifestyle and ideas"; however in my experience there was no customer service and no superior product. I do not know how Jack and his company can say they take pride in their work, given my experience. I would warn anyone from using this company. read more