The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

Let me share with you my experience,…read more Walter their salesman came out to give me a bid Once he found out that Home Depot had done the estimate already, he just used the amount of boxes which was about 80 for the estimate. He did no measuring or anything else. He was gone in about 10 minutes. (I needed only labor as I was purchasing the material from Home Depot.) Once we agreed on Price to have all the existing solid wood baseboard, removed the new floor put down and the baseboard put back. I agreed to the job. Pricing; I agreed on 50% down and 50% when the job was completed to maintain some control of the final product I'm very glad I did this. Their policy is to get 100% upfront, which I never recommend anyone for any service, ever do. The very next day after agreeing on terms with Walter, I got a call asking for 100% of the money I told this lady that's not what we agreed to and she said well that's what we normally do and I said you better call Walter. I'm gonna cancel the job. She did came back excepted 50% Overall, the subcontractors that came out from a company called Sun sunshine floors did a pretty good job putting in the material But it's the follow up , putting doors back on , getting trim put back on that was a real headache and took me almost 30 days to get done and also a threat of a complaint to get what I considered to be a very reasonable discount about $370 off my bill In the end, I fixed the existing problems myself because it was too much of a headache after they finally agreed to give me the discount Finally, a reminder again if you use this company, do not pay 100% upfront you'll have no control over the job over anything that needs to get fixed and you'll be working on their timetable, while they have all your money ------- Part 2 It's smart that Kelly took down her first knee jerk response to my above comment since is was inaccurate and not well researched. "Telling me I agreed not to leave public comment in agreement for the discount" -that was true if you accepted my generous offer.... the first go round. I'm going to guess that she finally got around to actually reading.... the 2nd email with my threat to file a complaint with yelp. Poof.....gone and replaced with boiler plate sorry we messed up and we should have done better. " Kelly, I wish you would have taken seriously my first initial complaint to your company and really taken the time to call me and find out what happened, Sincerely apologize, accept my generous offer and maybe even go a bit farther to make me happy and satisfied, If you had done so, we wouldn't be having this stupid engagement in the first place. Even after all that, I do hope you have a Merry Christmas and a Happy New year.

Update:  It's now been 2 months since my wood floors have been resurfaced, and I'm very happy with…read morethe work.  The crew brought out the natural wood grains, and they show beautifully.  Also the hardener is fantastic.

As one of the other reviewers said, these guys use subcontractors of varying quality. They had to…read morerefinish the floor 3 times because the owner insisted on sending the same crew back each time (which makes sense if using a fixed-price sub - keeps their profit intact). I communicated my concerns professionally (and almost apologetically) with the owner as we went, but I'm not sure that any of them were addressed directly with the crew - rather they were just given basic instructions at the start of each day to fix the problems from the last go 'round. I'll give them credit for trying to make it right, and the floor looks a lot better than it did when they started, but it still wasn't 100% at the end and they didn't want to listen to any more complaints. A list of items specific issues that as far as I can tell were never communicated back to the crew: - The first thing the crew leader did was take a dump in my bathroom, without asking, and made this a daily ritual. - They didn't bother to cover anything up before sanding - no sheathing between rooms, no covers over the vents - so dust was everywhere in the house. At least I had the good sense to turn off the HVAC, but still had to change the air filters several times before they finished the job. - They sanded/buffed the carpet, trashing it where the carpet meets the hardwood. - Stain was applied in some places across grain / boards rather than same direction leading to stripes (1st attempt), and inconsistently leading to dark splotches (2nd attempt). - They used my ladder (from the garage) without asking. - They left gobs of topcoat around trim and puddling elsewhere. - They did not take the time to use filler properly after the second attempt - there are dark spots around nails, knots, and where sanding was rough. - Hand sanding was quite rough in several areas leading to dark stain, especially around trim, cabinets, toilet, etc. And they didn't thoroughly clean or screen before coating in several places, leading to dirt and debris in the finish. - Stain spatter was left on the wall from brush work and flinging wet towels. The sinks were a left an absolute mess. - There was no real cleanup to speak of and patches of grass are dead in the front yard where they cleaned stain off their tools and equipment. - The "suicide cord" they were using to connect to 240V was a fire and safety hazard. After attempting to share my last round of concerns (not asking for them to redo it again but rather just trying to share some of the issues for future improvement), Anthony told me to stop looking so closely and asked, "You gonna blast us on the internet?" indicating his level of concern. For a website that touts their high level of professionalism and reputation, the crew did not reflect it. If I wasn't a professional contractor myself, then this might have been a traumatic experience. And if I knew the crew and could have hired them directly, then I would have undoubtedly paid half as much... but then they might not have redone it 3 times (especially because I would have kicked them out after the second attempt). I never asked for a discount, and one was certainly never offered. I'm leaving 2 stars because on Yelp that means it "could've been better" but for the price I paid to go with the "pros" I regret not giving one of the other bidders a chance.

We've had issues with our home's original hardwood floors since we moved in with splinters and…read morecracks. We finally decided to repair them and reached out to ASA- they gave us a no-nonsense quote for installing new floors and did so with a fast turnaround. We couldn't be happier with how they turned out and love the final product.

These floors didn't look this good when my house was built in 1931! They look just stunning. We…read morehad the floors refinished but also new wood laced in to cover the no-longer used HVAC floor vents and for the most part you can't tell. We had a problem, that was not the crew's fault, when our fridge ice maker line leaked after the application of the first finish coat. They were great and got it taken care of, re-sanding and refinishing the affected areas. The only issue was communication, especially early on. Be sure to coordinate with the managers so that the plans have been communicated to the crew before the work starts, and stay in touch with the managers. Once I engaged with them it was quite responsive , and most importantly the work is fantastic. We will be enjoying these floors for decades.

OUTSTANDING craftsmen. They did a refin/add to my main level and I'm completely blown away by the…read moreresults. My home is infinitely more beautiful because of the job they did. Professional, courteous, timely, communicative and just awesome dudes. I will recommend JR's Hardwoods Floor Service to anyone with ears. Thanks guys

These guys refinished my wood floor about three years ago after a tenant's dog scratched them up…read more I was afraid that the floors were a toast, but I was assured that they could bring them back to life. I supplied the finish for them and they did a great job at a very reasonable price. Fast forward to this year, we are about to move back into the condo and they screened and coated the floors. Did a great job, I would recommend them to anyone!

We have used Specialty Poxy Coatings twice now and they have been easy to work with and have…read moredelivered a great result each time.

Jonathan and his crew do an amazing job on your floors. We had a very unique request- my husband…read morewanted the FC Barca soccer colors. Jonathan referred us to the flake makers so we could identify the right colors and combination that we wanted for our floors. My husband absolutely loved how it came out, and I love that they do all the right steps to protect your floor and offer a lifetime warranty (they use epoxy and polyaspartic). It was also very easy to schedule the work with their team, and they offer several payment options. The work will take 2 days FYI and is also weather dependent. It was pretty cold (but not snowing) when they did our garage. I would highly recommend them to anyone who wants their garage floors treated!

Lack of communication and customer service. Brushed us off. Apparently they don't need new…read morecustomers

Bob is a master floor craftsman. Maybe it's his German heritage or something, but he is as exacting…read moreand thorough as you would expect. We are thrilled with the job he did and at a very affordable price. He went above and beyond for us and did extra things we didn't even ask for. His protege and son Alex is also a hard worker! There is a slight language barrier as his accent is very thick, so just emphasize what you want and he will deliver!

Roger was great to work with. The quality of work was outstanding…read more Great price. On time. Clean. I highly recommend using Davis Tile And Stone.

I was in a bad spot where a different company made a terrible mess of a remodel job in my shower. I…read moreposted the job here on Yelp to get someone to fix it. Roger reached out almost immediately and scheduled repairs. He did the estimate and Jeremy did the demo and retiling. They were able to come out the next day to do an estimate and then in two days they were finished the job. The tile job was perfect and matched my existing shower walls. Everything looks great and my wife and I couldn't be happier with the quality of the work. Both Roger and Jeremy were real professionals, incredibly responsive and understanding of the whole situation. I couldn't recommend them highly enough.

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Was called the day before appointment to report he was not going to show up. This interfered…read more with additional appointments based on this being done that day as promised.

They did a big jost for us 5 years ago. Hiring them again now to do the rest of the house!read more

I had them do an estimate for carpet after I had gotten one from one of the big carpet chain…read morestores. The owner, Mick, did a much better job of explaining everything about carpet. He even got on the floor and checked to see if my doors would clear the carpet that I was interested in. His bid was almost half of the chain store and saved me a few thousand dollars. And his installers did a great job, really happy with it

I'm so glad to have found these guys! Their prices were reasonable, they communicated well, and…read morethey showed up when I needed them to so I could time their work with my kids spring break! The floors look spectacular! Thank you! Thank you!

Grinding our concrete floor and applying a coating was a difficult, nasty job. But, these folks…read moredid it and the results were tremendous. We would definitely use them again.