The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

ok round two = i had the company come back to fix the things they needed to - modeling in the…read morekitchen - glue on the floor - well there was a spot on my baseboard that the paint had been removed - well instead of paint it they put cocking over the spot - how cheap - then they broke the leg on my dining room table when moving it and the crew manager told me it was my fault and i needed to deal with it. never again - i did email the owner with no reply. have a good day!

As one of the other reviewers said, these guys use subcontractors of varying quality. They had to…read morerefinish the floor 3 times because the owner insisted on sending the same crew back each time (which makes sense if using a fixed-price sub - keeps their profit intact). I communicated my concerns professionally (and almost apologetically) with the owner as we went, but I'm not sure that any of them were addressed directly with the crew - rather they were just given basic instructions at the start of each day to fix the problems from the last go 'round. I'll give them credit for trying to make it right, and the floor looks a lot better than it did when they started, but it still wasn't 100% at the end and they didn't want to listen to any more complaints. A list of items specific issues that as far as I can tell were never communicated back to the crew: - The first thing the crew leader did was take a dump in my bathroom, without asking, and made this a daily ritual. - They didn't bother to cover anything up before sanding - no sheathing between rooms, no covers over the vents - so dust was everywhere in the house. At least I had the good sense to turn off the HVAC, but still had to change the air filters several times before they finished the job. - They sanded/buffed the carpet, trashing it where the carpet meets the hardwood. - Stain was applied in some places across grain / boards rather than same direction leading to stripes (1st attempt), and inconsistently leading to dark splotches (2nd attempt). - They used my ladder (from the garage) without asking. - They left gobs of topcoat around trim and puddling elsewhere. - They did not take the time to use filler properly after the second attempt - there are dark spots around nails, knots, and where sanding was rough. - Hand sanding was quite rough in several areas leading to dark stain, especially around trim, cabinets, toilet, etc. And they didn't thoroughly clean or screen before coating in several places, leading to dirt and debris in the finish. - Stain spatter was left on the wall from brush work and flinging wet towels. The sinks were a left an absolute mess. - There was no real cleanup to speak of and patches of grass are dead in the front yard where they cleaned stain off their tools and equipment. - The "suicide cord" they were using to connect to 240V was a fire and safety hazard. After attempting to share my last round of concerns (not asking for them to redo it again but rather just trying to share some of the issues for future improvement), Anthony told me to stop looking so closely and asked, "You gonna blast us on the internet?" indicating his level of concern. For a website that touts their high level of professionalism and reputation, the crew did not reflect it. If I wasn't a professional contractor myself, then this might have been a traumatic experience. And if I knew the crew and could have hired them directly, then I would have undoubtedly paid half as much... but then they might not have redone it 3 times (especially because I would have kicked them out after the second attempt). I never asked for a discount, and one was certainly never offered. I'm leaving 2 stars because on Yelp that means it "could've been better" but for the price I paid to go with the "pros" I regret not giving one of the other bidders a chance.

Update:  It's now been 2 months since my wood floors have been resurfaced, and I'm very happy with…read morethe work.  The crew brought out the natural wood grains, and they show beautifully.  Also the hardener is fantastic.

Worked with Adam and couldn't be happier with the quality of this business. High quality products,…read morehonest and knowledgeable and great skill!

If I could give this company negative stars I would...I spent $20k on my first flooring project and…read morewhen I contacted them for my next flooring project I was met with Alicia who was rude and unhelpful and Adam who didn't seem to care...I guess if you overcharged enough on the first project you don't care about repeat business...‍...I DO NOT RECOMMEND THIS COMPANY...

They were recommended to us to fix our floor that another company had messed up. The guys were…read morevery professional and did a very good job. Very little dust and was finished very quickly. Highly recommend for floor refinishing.

I can't speak highly enough about this firm. They did a great job on our floors at a reasonable…read moreprice and in a timely fashion. The work team was great to work with and was willing to answer my many questions. This company is a class act.

Royal Surfaces is a great company, dedicated to the highest quality in their work and superlative…read morecustomer service. We recently had Royal Surfaces replace the hardwood flooring on the lower level of our home. It was a large and complex job, involving multiple rooms, levels, sub-surfaces, curved edges, and angles. They first impressed us with their ability to track down the Amish, hand scraped walnut flooring that matched our existing floors. This involved contacting multiple hardwood manufacturers and bringing samples to our home. They took multiple measurements to ensure that the appropriate amount of wood was ordered, without being wasteful. In doing so, they saved us money, given the cost of the wood. Paula Do Lago, co-owner, was directly involved in this process and it was delightful to work with her. The installation was scheduled to begin after the wood arrived and was given the proper amount of time to acclimate. During this waiting period, Alex, also a co-owner, came in and removed the old flooring. He was meticulous in putting up plastic to protect our home and cabinets from dust and debris. After removing the old flooring, he carefully leveled and prepped the sub-flooring (both concrete slab and plywood) for the new installation. The installation occurred on schedule and despite the size of the job, was completed in just two days. Again, Alex was meticulous in aligning the boards and ensuring a perfect installation. The result was a new, beautiful floor with minimal mess or disruption. We most certainly give Royal Surfaces a 5+ rating, highly recommend them and have already contracted with them to do three more rooms in our home in January. Contract with Paula and Alex at Royal Surfaces, you will be glad you did!

Great company. Highly recommend. High quality work. Reasonably priced. Great communication…read morethroughout the project.

Jonathan and his crew do an amazing job on your floors. We had a very unique request- my husband…read morewanted the FC Barca soccer colors. Jonathan referred us to the flake makers so we could identify the right colors and combination that we wanted for our floors. My husband absolutely loved how it came out, and I love that they do all the right steps to protect your floor and offer a lifetime warranty (they use epoxy and polyaspartic). It was also very easy to schedule the work with their team, and they offer several payment options. The work will take 2 days FYI and is also weather dependent. It was pretty cold (but not snowing) when they did our garage. I would highly recommend them to anyone who wants their garage floors treated!

Jonathan and his crew do an amazing job on your floors. We had a very unique request- my husband…read morewanted the FC Barca soccer colors. Jonathan referred us to the flake makers so we could identify the right colors and combination that we wanted for our floors. My husband absolutely loved how it came out, and I love that they do all the right steps to protect your floor and offer a lifetime warranty (they use epoxy and polyaspartic). It was also very easy to schedule the work with their team, and they offer several payment options. The work will take 2 days FYI and is also weather dependent. It was pretty cold (but not snowing) when they did our garage. I would highly recommend them to anyone who wants their garage floors treated!

Steven did a fantastic job fixing my uneven/damaged subfloor & installing LVP (COREtec) in two…read morerooms, a hallway, and on the stairs! He also installed new MDF for the stair risers (not painted yet in photo since they don't handle painting). Floor has no creaks in the rooms/hallway and looks beautiful. Pricing was fair and the best I could find in the area, and they were good about removing the costs for anything I handled myself (I removed old carpet and LVP, etc.) even though there were a handful of staples I wasn't able to pull myself from the stair risers. Just one word of warning, make sure you measure your floor space yourself--their measurements for the work were off by about 50 square feet, which would have made a big difference in the number of boxes of material I had to purchase. I think this was probably accidental from them including the bathrooms but given that _every_ floorer I spoke to provided inaccurate estimates it's best to just do the measuring/math yourself.

Their guarantee on the joints runs a year, and it sits in writing printed on the bill itself…read moreinstead of in something somebody said to me on the doorstep.

Seriously the nicest guy ever and did a great job! I will be calling him back for future tile jobs…read more Very quick to respond, happy to help. A++

Vito worked with my parents when they had a incorrect shower install. Inspections never caught it…read moreand they had an immediate leak. He tore everything out and fixed it all up for them and was the nicest person to work with. Beautiful work as well! Highly recommend.

Bob is a master floor craftsman. Maybe it's his German heritage or something, but he is as exacting…read moreand thorough as you would expect. We are thrilled with the job he did and at a very affordable price. He went above and beyond for us and did extra things we didn't even ask for. His protege and son Alex is also a hard worker! There is a slight language barrier as his accent is very thick, so just emphasize what you want and he will deliver!

Lack of communication and customer service. Brushed us off. Apparently they don't need new…read morecustomers

We hired Elevated Flooring Services to refinish our floors over spring break. They did an excellent…read morejob. The whole process was seamless and done in the timeframe Patrick told us. They not only refinished the floors but also fixed a few areas where we took out some railings and tied the new wood planks in seamlessly. Would definitely recommend them to anyone looking for hardwood floor work.

Our floors look beautiful. The experience was great: prompt reply and service, and really…read morecompetitive price wise.