My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

Terrible customer service. Rude, unhelpful on a power trip. I emailed to let them know I moved…read morethe hosting of my domain name to the place it was registered as it turned they could have been giving me free email with domain name registration. I'd been paying these guys 100/year for this. She won't stop billing me.unless I call her. Years ago I had asked for a paper bill to be sent as they won't accept PayPal. She tacked on 3.00 for this. Now I get a bill monthly for the 100. plus the 3.00 plus 12.95 late fee!!!! The last one says I owe 206.60. The original bill is for advance payment of a service I had already moved. They expect me to continue to pay? Don't do business with these folks!! Next I am filing a complaint with BBB. I will update this review when I have a reply.​

I have had this service for 6 months. My downloads speeds rarely exceed 1 mbps. I have been on hold…read moreand left so many messages I've lost count. Awful internet and customer service.

Great price and service! Picked up the 30 mbps service and…read moreit's been relatively flawless (compared to Comcast). There's been a few disconnects (lasting 10-20 minutes), but it wasn't really a problem. Overall, I would definitely recommend their service. Pros: - Fast and reliable internet connection (even at 30 mbps) - Customer service is awesome and actually calls you back - Inexpensive - Quick and easy setup. Very little hassle at all. Cons: - Servicing location is limited. Wish they served in more buildings on the East Side.

Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

The service is exceptional, demonstrating a high level of reliability. Uploads and downloads are…read moreimpressively quick, making it a convenient choice for users. Overall, it delivers a seamless experience that stands out.

We switched to Advanced Stream a few years ago and are very pleased with the service. Very few…read moreoutages but the repairs are dealt with promptly. Customer Service is always great, they're always there and go the extra mile to give you the help you need.

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.