My Samsung S20 had a broken screen and I decided get it fixed rather than buy a new one right now…read more I had a great experience at One Hour Device Repair, unlike some other reviewers. They had the right screen and installed it in less than an hour. Looking at all the stuff in the historic building could have consumed most of that time. The repair cost $250. I don't know how that compares with other repair places.

BEWARE: This place DAMAGED my phone would give negative stars if I could! This is costing me…read morehundreds to resolve. January 10th my phone screen broke and got my screen replaced for about 330. Fine at first BUT a week in I started to experience problems: 1. Camera condensation on both lenses-- my phone was not near any water at work and there was fogging in my camera from the inside. Over time internal corrosion as a result and my phone wouldn't turn on. I NEVER had this issue PRIOR to this repair so WHY are you blaming the customer? 2. Flickering screen-- LCD problem. TELL ME why am I having this already after a recent screen replacement? Paid $50 and took it to a repair shop in Auburn after my phone won't turn on and they said whoever fixed your phone did a CHEAP job and they should do customer service recovery because 1. It wasn't sealed properly and a cheap adhesive was used. and 2. Cheap quality LCD used during replacement. While they offered 250 to repair they thought it'd be more cost efficient for me to pursue service recovery with the original shop. Their customer service was LAUGHABLE: only fix the screen for 209! I rather pay more and get it done at a place that was more honest and less shady! Better yet maybe just get a used phone because the cost is almost as much as my repair.The auburn location even offered a better price if I did choose to pursue them too. HORRIBLE repair and AWFUL customer service!

Got my phone fixed in less than 5 min. What great customer service it was. Recommendread more

I had them fix a broken screen on my iPhone and in anticipation of waiting for the phone coming out…read morenext month they offered the screen repair which was the most affordable option but didn't come with a warranty. Screen went out next day and when I went in they said of course that they offer no warranty. I just expected the screen to last more than 1 day. Got scammed Reached out and of course no reply. Buyer beware

I needed to replace my Pixel 3 battery. Other places I called could not do it because the Pixel 3…read moreis so old. Jet City did it quickly and now the phone works great.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

Recently went to a bbq for my friend birthday and my phone fell out of my pocket and cracked the…read morescreen. Phone company sent me here and they were great and had my phone fixed earlier then they said would be done. Also followed up with me after to make sure everything was working well.. If you have an accident like I did bring your phone here to get fixed

I don't write many reviews, save for a few glaring examples of either that the business is…read moremischaracterized, or it is extraordinary. In this case, it is the latter. I could drone on about what they fixed, etc., but the fact is that in my nearly 25 years here, I seldom get this kind of service. Every person there is great-respectful, honest, and sometimes even funny. They actually communicate with you and tell you usually within a half hour how long something will take to fix. And here's a shocker for Seattle, they'll tell you if they've encountered another problem that may take longer/and or that it wouldn't be worth fixing. The bottom line is, if I could build a large company that fixes devices, I would start with Jet City as the model, and build every store exactly like it. A successful organizationIt starts with the people it hires. They have that locked in at Jet City. Erik Oh, and btw, they have a bulletin board where you can tack a sticky note about how your phone/device got broken. It's ok to fib about it. That makes it funnier.

My phone is 5 years old and the phone no longer holds a charge for the entire day. Now that we are…read moremore dependent on our phones that ever, it's imperative you have a device with enough juice to get you though at least 8 hours before going into low power mode. Doing research, I found shops online that you could mail your phone to and they had the best pricing. My problem with that, was being without my phone for 7-10 days. When I started looking around on yelp, many shops had great reviews, but their prices were ridiculous. You can buy a battery for $25 on eBay or Amazon, it's a 30-minute service, So anyone charging you 3 figures is ripping you off. Especially when you consider as a business, you probably buy batteries by the dozen and probably pay closer to $15 each. Service took 45 minutes, cost me $80. I didn't have to mail anything or go without my phone for a week. Honestly, I only have one knock for these guys, they don't appear to want you in the store. I would have much rather liked to take a seat and wait for my device than be booted and asked to come back in 40 minutes. Funny enough, I had just grabbed a bite, had I known I couldn't wait, I would have dropped the phone first then grabbed my bite to pass the time. Either way, they get 5 stars. The price and service were as close to flawless as you can expect.

Affordable, quick battery change for my Samsung S24. It was not lasting more than 2 hours on a full…read morecharge due to an old battery, but with the replacement my phone is as good as new. Would definitely come here again for future services.

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Good communication. My cousin came here to fix his problem with his console overheating. they did…read morea good job no more problems with his console overheating

Had my iPhone screen replaced. The phone glitches freezes, drains my battery not responding to…read moretouch just awful. I've been calling them the whole day trying to resolve this. Nobody is answering the phone. If you ever break your screen. Go TO APPLE DONT WAIST YOURE MONEY ON THIS SCAM

This is the best repair shop that I have ever experienced in the world. And believe me, I have…read moretraveled all over the world over the decades with smart phones and computers being repaired everywhere.

They did an awesome job!!!! I cracked my camera lens & had no idea where to get it fixed. Yelp…read morebrought me here & they DELIVERED. The service was fast, professional, reasonably priced & super friendly staff!! I recommend this business to fix all your iPhone or gaget issues. Thank you so much!

Brian your knows has electronics. A few months back I broke the screen on my iPhone and he was…read morequick to repair it. Fast-forward to last week I broke my screen again and I wanted to have my battery replaced. He was able to get me in the same day and 30 minutes later, my phone was good as new. The best part is his pricing. His pricing is about half the price of an iPhone repair shop just down the road from me. Brian, thank you for your professionalism and for your quick repairs.

Brought in my Google phone because the screen went out. The owner right away found the screen and…read moreordered it and the job was completed in 2 days. Price was very reasonable and didn't have to buy a new phone which is good.

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

They have a pretty good grasp of my situation and service request. If their quality of service…read moreisn't as good as the other true red, it would be still be a good value.